Certification and Benefit

ITIL Foundation Certification

The purpose of the ITIL Qualification Scheme is to offer globally recognized
certification programs to IT professionals in the field of IT Service Management.
To enable this, the ITIL Qualification Scheme promotes market-driven education that
caters to individul and organizational needs. It is designed to allow accredited training
organization to deliver training through flexible methods.
The entry level of the ITL Qualification Scheme is the ITIL Foundation Certificate. The
Foundation Certificate provides a general awarness of the service Life Cycle and its
key elements. It focuses on the overall links between the stage of the life cycle and
provides knowlegde of the ITIL terminology, structure, and basic concepts. By
obtaibtaining this certficate, you prove that you have comprehension of the different
Service Life Cycle stages.

Intermediate Level: Life Cycle Management

The ITIL intermediate level is a dual stream consisting of service Life Cycle and
capability series of certifications. The target audience of this level ranges from
individuals who want an understanding of the ITIL Service Management practice
elements to IT professionals. The intermediate Certificate is also prerequisite for the
ITIL Expert level and Master Level Certifications.
The service Life Cycle stream consists of the five modules service strategy service
design, service transition, service operation, and continual service invrovement.
To be eligible for any of the service Life Cycle examinations, you need to complete 21
hours of formal, approved training. This may include clasroom-based instruction from
an ATO or an equivalent accredited e-learning course from a certified e-learning
provider. You must also have previously obtained the Foundation certificate. You
should supplement this with 21 hours of study based on the syllabus and other
prescribed books. The examination consists of multiple choice, multipart questions
based on scenarios. You need to score 65% to pass each examination.

Intermediate Level: Service Capability

The Service Capability stream focuses on design and implementation of IT services.
You become certified in this stream if you want a balanced knowledge of the
processes, evacuation, and use of IT services.
The service Capability stream consists of four modules Planning, protection, and
Optimization; Service Offerings and Agreements; Relase, Control, and Validation; and
Operational Support and Analysis.

Each module covers different processes and roles of ITIL Service Management by
grouping the processes, the course provides a balanced knowlwdge of ITIL practices
that help you interact and use in your work environment.

Intermediate Level: Managing the Life Cycle

Managing acrossthe Life Cycle is the final certification to complete the ITIL
intermediate level. The objective of this certification is to provide a deep level of
understanding of the Service Life Cycle prcatice. It helps you apply, analyze, and
implement the knowledge gained in the service Life Cycle and Service capability
Modules.
To be eligible for this certification, you should complete at least 30 hours of classroom
instruction or accredited e-learning courses that cover the syllabus. Additionally, you
should have achieved at least 17 credits from your previous certifications, including
the Foundation Certification in IT service management.
Before you attempt the examination, you should note the course and examination
format. The examination is supervised and follows the gradient marking method. On
successful completion of this examination, you gain five credits.

Expert and Master Level

The ITIL Expert and Master level certification arefi the third and forth certifications
respectively, in the ITIL Qualification Scheme.
The ITIL Expert level certificaton requires you to demonstrate in-depth knowledge of
the best practices and your ability to implement them in the ITIL Service Life Cycle.
This level doesnt reqire any examination. To be eligible for this certification you must
obtain a combined minimum of 22 credits from the ITIL Foundation level and from a
balanced selection of subject areas at the intermediate level. You should also have at
least five years of experience in IT service management, and be able to demonstrate
your expertise by submitting a work package detailing how you ferform IT Service
management.
You can also achieved the ITIL Master level certification if you want to be certified at
the highest level. To be eligible for this certification, you must hold the ITIL Expert
level certification.

Benefit to the Organization

Aquiring an ITIL certification is beneficial to IT business environments as well as
individual IT professionals. Implementing ITIL guidlines can improve the quality and
speed of IT services., link IT services to business strategies, and improve customer
relations.

Applying ITIL framework in your organization provides a framework for IT best

practices across the organization, identifies well-defined roles and responsibilities,
supports reduction costs, and justifies cost of IT quality.
Benefit to the Individual
Some of the personal advantages of ITIL certification include recognition as an ITIL
professional, member status of a professional community, job satisfaction, improved
employment prospects, and aquisition of first class IT Service Management Skills.
Certification can help you differentiate yourself from your competitors.