POSITION

DESCRIPTION
Position Title:

Business Analyst / Project Manager

Directorate:

Corporate Services

Department:

N/A

Unit:

N/A

Organisational Level:

Coordinator (L4)

Position Objective

Responsible for a full range of activities which ensure the operational effectiveness and
excellence of the business. This includes the development of work plans, day-to-day
management of specified project/s within budget and agreed timelines to the users
satisfaction.

Develop and implement strategies to maximise the successful delivery of specified project/s,
including the undertaking of end-to-end process mapping, improvement proposals track and
analyse business unit trends and make positive recommendations that will positively impact
the Unit.

Key Responsibilities

Serve as the conduit between the various business units to develop clear and concise sets of
business requirements for new systems / processes / procedures.
Undertake business process mapping activities for those Council operations not yet mapped
or undergoing change, which may include critical review, development and implementation of
change processes.
Undertake investigative analysis projects for relevant areas of Council operations and present
outcomes to senior management to identify and implement strategies that will address
tactical and strategic goals.
Manage the implementation of the actions arising out of the investigative analysis work.
Establishment and assessment of performance benchmarks for Council business units,
including the development of business cases for new investments and/or initiatives.
Assisting in the sourcing and implementation of new systems across all areas of Council,
paying particular attention to the integration with existing systems, processes and people
Project management of business change projects across multiple areas of councils operations.
Promote Councils policy of excellence in Customer Service. Identify, implement and review
strategies to improve service quality.
Develop new networks both within and outside the industry in order to further Councils
business interests and identify best practice management techniques and technologies.
Proactively cultivate and maintain strong team relationships among colleagues on a formal
and informal basis across all Council functions.

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Develop new networks both internal and external to industry to further Councils business
interests and identify best practice management techniques and technologies.

Undertake other project work/s as directed.

Carry out other duties commensurate with skills and abilities as deemed reasonable and
appropriate to the role as directed from time to time.
Risk Management
o Accountable for the implementation and maintenance of sound risk management within
the areas of responsibility and in accordance Wyndhams Risk Management Policy. Create
an environment where managing risk is accepted as the personal responsibility of each
employee.

Accountability and Extent of Authority

Develop innovative strategies which are consistent with the vision and policies of Council and
business units.
Providing proactive quality and timely management information and reports and input into
policy development.
Provision of specialist business advice and support business units in the completion of
business cases.
Accurately determine, assign, track and manage project tasks, activities in order to deliver on
time, quality and budget.
Understanding of Legislative and Accounting Standards in relation to Councils operations.
Recommend system modifications and improvements.
The freedom to act is governed by legislation, Council policy, procedures, business objectives
and budget of the Unit / Department.

Judgement and Decision Making

Identify, investigate, report and make recommendations to Executive and stakeholders on

business processes across the organisation.
Develop and implement change management strategies in the roll out of business process
initiatives across the organisation.
Guidance not always available within the organisation

Specialist Skills and Knowledge

Proven success and knowledge in:

Analysis and reporting

Business planning / cases from concept
Communication and presentation
Customer focus and relationship building
Business wide change management processes
Leadership
Project management of small to medium complexity projects
Commercial acumen / business sense
Financial modeling and budgeting skills
Translation of IT Technical information

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Management Skills

Provide and analyse financial information for business decisions.

Undertake computer based financial modeling.
Proven project management skills (conception to implementation), and time management to
support small to medium sized cross organisational projects, set priorities despite conflicting
pressures and delivery requirements.
Undertake end to end process mapping in order to eliminate waste and improve outcomes
Develop, manage and train staff in practices and procedures.

Interpersonal Skills

Effective investigative interviewing skills both in the area of customer and staff operations and
relations.
Lead, motivate and encourage staff involvement in team activities related to the review of
business systems and the resolution of problems.
Well-developed ability to communicate both written and verbally with the assertiveness and
confidence to relate information and negotiate resolution of any conflict which may arise.
Develop and gain cooperation, assistance and trust from other departments and staff.
Excellent communication skills, negotiation skills, leadership skills and be motivated,
dedicated and innovative in building a trusting and cooperative involvement with
stakeholders.
Demonstrate innovation and flexibility in seeking and encouraging the adoption of change
which will be of benefit to the organisation and its stakeholders.
Proven ability to work as a team member.

Qualifications and Experience

Tertiary qualifications in Commerce, Accounting, Business or IT.

Demonstrated experience in Project Management and Business Analysis or business

modeling.

Proven ability to develop, document and maintain operational policies and procedures,
including the designing and documenting of detailed process flows.
Sound analytical and conceptual skills and evidence of the ability to manage a variety of
complex tasks under tight time constraints.

Inherent Requirements of Position

This section lists the demands and work environment more often than not in order to perform the
essential functions of the position: Business Analyst / Project Manager
Task
Office Duties

Description
-

Sitting at a workstation on an adjustable office chair, general

office based work, using a computer for up to one hour at a
time, followed by a break.
Includes general office based work such as handling files,
various paperwork, attending phone calls and customer
enquiries.

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Other Relevant Information

Not applicable

Key Selection Criteria

Tertiary qualifications in Commerce, Accounting, Business or IT.
Demonstrated experience in Project Management (methodologies and tools) and business
analysis or business modeling.
Demonstrated ability to articulate business analysis outcomes (process maps, business processes,
work flow and system design) both in writing and via verbal communications
Demonstrated ability to collect, collate, analyse and document business requirements from
diverse stakeholder groups
Demonstrated ability to plan, prioritise and organise project tasks in order to meet deadlines
Highly developed interpersonal and negotiating skills with the ability to communicate and work
collaboratively with a range of stakeholders.
Previous experience within the local government sector (Desirable).
Previous experience with Lean (Desirable)

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HR Services Internal Use Only

Position Number(s):

PD Current as at:

201253, 202030

27 November 2014