Position Description

Position: Project Delivery Manager

Reports to: Head of Technology & Innovation
Location: L3.P1 Harbour Quay, Wellington
Grade/Band: Band 3
Business Unit: BNZ Insurances
Team: Technology & Innovation
Team Purpose: The Technology & Innovation team is responsible for
facilitating the development of strategy for BNZ Insurances, managing
projects and change, providing technology services and support, and
consulting and guiding the business on best practice and continuous
improvements utilising Kaizen methodologies.
Purpose of Position: To lead and co-ordinate resources required to
implement and deliver small to medium size projects to the business
unit. The role includes responsibility for initiating, managing and
closing the projects and all processes such as quality/control,
communication, stakeholder management, indirect people leadership
and knowledge harvesting. The Project Delivery Manager is also
responsible for the direct people leadership of key solution design and
analytic resources.
Key Accountabilities:

Providing excellence project management throughout the project

lifecycle o Project Integration Management Ensure that project planning,
execution and control are properly integrated.
o Project Communications Management Provide targeted
communication to all stakeholders to ensure clear
understanding of dependencies, deliverables and issues and to
measure and manage stakeholder expectations.
o Change Management Ensure an effective change
management plan is developed ensuring that the required
change is achieved.
o Benefits Management Facilitate delivery of the business
outcomes to enable the project sponsor to realise return on
investment.
o Knowledge Management Adhere and contribute to knowledge
management objectives and processes. Ensure knowledge
harvesting occurs at all appropriate phases of the project.

Position Description

Evaluating and planning projects o Scope Management - Plan and manage project scope. Prepare
recommendations for any change in project scope, presenting a
comprehensive analysis of the impact of scope change in terms
of time, cost, resourcing, overall doability and impact on
benefits realisation.
o Business Case Management - Develop the business case
supporting the project and monitor change to ensure
achievement of financials and scope.
o Definition Management - Align the solution to the operational
vision and ensure the solution remains aligned to business
drivers through regular review of the project direction.

Ensuring efficient and effective execution of projects o Execution - Manage implementation of the solution. Monitor
scope, resource, schedule and financials to ensure delivery of
change within agreed time and budget constraints.
o Time Management - Develop and maintain project resource and
work plans. Monitor project plans to reflect project progress,
change and issues resolutions.
o Resource Management Acquire and manage project resources.
o Cost Management - Monitor financials to ensure achievement
and accurate capture of planned project costs and benefits.
o Quality Management - Monitor the implementation,
measurement and maintenance of project quality and control
process and standards to satisfy stakeholder expectations.
o Risk Management - Project level risk and issue management
and resolution including escalation as required. Manage overall
risk and issue assessment, planning and impact analysis for the
project.
o Procurement Management Work with BNZ Procurement to
ensure the management of internal/external specialist services,
specification of requirements, supplier delivery, cost and quality.
o Vendor Management Build effective and efficient relationships
to define and implement agreed solution.
o Acceptance Secure participation in testing according to the
project plan and gain acceptance of deliverables into
production.

Implement and close projects and ensure lessons learnt are

captured for future o Post Implementation Reviews - Close down the project team and
redeploy staff. Establish control measures to ensure that the
changes delivered by the project are embedded. Contribute to

Position Description
the review of project successes through participation in Post
Implementation Reviews.

Comply with all relevant Enterprise and Group policies and best
practices o Conform with all internal operating procedures relevant to the
position.
o Ensure initiatives have end-to-end project management
ownership, including benefits realisation.
o Maintain a good understanding of international best practice,
industry trends and directions in both business and technology,
and an awareness of global developments.
o Participate in the BNZ Project Management and Business
Analyst Leaders community and contribute positively to
enterprise wide project practice and delivery initiatives

People Leadership - As a leader of people, there is a minimum

expectation on you to provide an environment that supports the
effective management of people risk through:
o Ensuring you are aware of your responsibilities and expectations
as a people leader.
o Managing team performance through regular performance
conversations, setting & communicating scorecard, employee
recognition and feedback.
o Managing cost centre, invoices and team expenditure within
plan parameters.
o Actively supporting the on-going development of all individuals
in your team by ensuring they have a robust development plan
in place.
o Delivery of team Speak Up Step Up action plans throughout the
year;
o Managing team adherence to the Go for Green card including
management of team compliance gates and mandatory training
within due dates.
o To ensure legislative compliance, you are accountable for
individual workplace health and safety training, compliance and
performance including managing and reviewing all recorded
hazards, initial discomforts, accidents, incidents, workplace
injuries and rehabilitation.
Core capabilities:
Consulting & Advice Focus - Provides expert and valued advice to
support customers (internal and external) and build trust.

Position Description
<Advanced> Considers broader purpose and the long-term context of the customer
when providing advice.
Provides sophisticated and value-adding insights for customers.
Assists customers to explore new ideas and to navigate the road ahead.

Service Focus - Makes it easy for customers (internal and external) to

do business with us by providing efficient and high quality service.
<Intermediate> Identifies obstacles for customers and calls on internal resources to
overcome them promptly.
Suggests improvements to deliver a better customer experience.
Handles customer complaints and criticism constructively by listening carefully and
working with them to resolve the issue.

Communicating with Influence - Engages and inspires others

through clear and persuasive communication.
<Intermediate> Tailors communications to suit the audience and uses a range of
influencing techniques to build support.
Supports messages with relevant examples, demonstrations and stories.
Communicates issues clearly and credibly with different audiences.
Handles challenging questions confidently and constructively.

Leadership - Provides direction and purpose, develops self and

supports, challenges and inspires others to develop their capabilities.
<Intermediate> Coaches others to achieve desired outcomes.
Challenges and supports others to achieve their full potential.
Allocates resources and delegates tasks in a way that supports and stretches team
members to achieve outcomes.

Managing Change - Brings people along with change to deliver

excellent change outcomes.

<Intermediate> Identifies and addresses stakeholder resistance to change.

Understands the range of reactions to change and actively manages these.
Communicates key information and wider reasons for change.
Gains stakeholder support and generates enthusiasm about change.

Networking & Connecting - Builds strong relationships and

extensive networks.
<Intermediate> Develops relationships outside of immediate networks.
Participates in networking and/or community forums beyond immediate
requirements of own role.
Brings together informal teams of individuals with common interests.

Position Description
Analysis & Problem Solving - Sources and uses relevant information
effectively to identify problems and offer sustainable solutions.
<Intermediate> Integrates and analyses information to identify the underlying
causes of problems.
Knows when and how to source and use additional information to make considered
decisions.

Strategic Focus - Translates the Group strategy into workable

solutions and guides the work of others to ensure alignment with
strategy.
<Foundation> Understands the linkages between strategy and team and business
unit goals.
Sets goals and activities for self and team that are aligned to business unit and
Group strategies.
Prioritises own and teams activities based on their importance to executing
strategy.

Delivering Results - Plans effectively and takes accountability for

delivering on expectations.
<Advanced> Defines and constructs the parameters, processes and resource
requirements for successful delivery of major initiatives.
Develops plans according to stakeholder requirements, and business context.
Regularly reviews plans and performance, and revises according to risks or impacts.

Experience:
Essential
5+ years successfully managing both business and information
technology projects across complex organisations
Proven people leadership experience and capability
Proven stakeholder management experience
Agile project management experience
Desirable
Insurance industry experience
Banking industry experience

Other skills and knowledge:

Competent technical knowledge and technical skills aligned to
the role success profile

Position Description

To be flexible and adaptable to move from project to project and

be able to juggle multiple projects at any one time.
Knowledge of project management frameworks, theories,
practices, process and methodologies
Awareness of internal sources of expertise, networks and
develops own discipline
Strong interpersonal, written, spoken communication and
organisational skills
Effective decision making and ability to lead others in decision
making
Strong ability to influence, collaborate and consult constructively

Qualifications:
Tertiary qualification in such areas as people, business or
technology related discipline desirable
Project Management Certification advantageous
Direct reports:
Business Solutions Lead, Insurances
Business Analyst, Insurances

Working relationships:
Internal
BNZ Insurances Technology & Innovation team
BNZ Insurances Leadership Team and their teams
BNZ Portfolio Office
BNZ Project Community
BNZ Retail & Partners Delivery teams
BNZ Business Technology Services teams
Any relevant key stakeholders across the enterprise
External
External contractors and vendors
3rd party suppliers
Vendors

Position Description

Financial delegations:
Project Value: NZD $500k (in some situations, projects up to
$1m)
Project Length: 3 18 Months
Project Breadth/Complexity: Small medium sized projects
Risk management:
Identify and mitigate project risks
Date created: January 2015