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The Future of Automotive

Are You Prepared for the Changes?
Or Will You Soon be a Part of the Past?

Towards a New Kind of Automotive Industry

You are the brand manager of a mobility provider employing a fully outsourced production facility.
Working in partnership with your competitors, you produce cars that are configured by customers,
built by contractors, and sold by anyone. This is your future in the new automotive industry. If you are
wondering how to navigate this exciting, but turbulent, new reality, Cap Gemini Ernst & Young can help.

The car industry has begun an

unprecedented metamorphosis with
changes occurring at a faster rate and on a
broader scale than ever before. The
industry is in the grip of an e-business
revolution in which more choice, greater
efficiency and a commitment to innovation
will be essential in order to minimize costs,
reduce time to market and meet rising
consumer expectations.
This transformation is affecting everyone
simultaneously across the entire industry
value chain. The capability exists now for
design concepts to be shared, transactions
made, orders processed, production lines
sequenced and distribution scheduled at a
fraction of the time and across more
communities than previously.
By the year 2010, if this rate of
transformation continues, we may not even
recognize the shape of the industry as it is
today. Customer demands, technology
changes, social environmental forces and
the inevitability of new entrants will
dissolve the traditional industry boundaries
between suppliers, OEMs, retailers and
distributors. Because of this the mind-set of
every OEM and major component
manufacturer will be forced to change.

Cap Gemini Ernst & Young has

an impressive range of solution
offerings addressing some of the
key growth markets and appears
to have a convincing e-business
strategy in place. 1
1
Datamonitor 2000 Cap Gemini Ernst & Young Crossing the
Atlantic for a global future.

Can you handle these challenges? Can you

meet these new customer demands? Will
you still be manufacturing cars in 10 years?
Can you picture this future?

The Adaptive Enterprise

Picture your company as an adaptive enterprise, part of a network of like enterprises that includes your
competitors, suppliers, distributors, finance houses, and investment banks all of which can adapt in
collaboration within days to meet changing customer demands. Your core products will be a
combination of the vehicles themselves, and the services you sell into them. You will be, essentially, a
brand manager, as even vehicle assembly can be outsourced.

The vehicles themselves will have the

technology to enable consumers to build
their own unique combinations of options
and value-added services. Seventy percent
of them will be made to the customers
exact specification and delivered within
days anywhere in the world.
Today

The current Order-to-Delivery (OTD)

process remains the same slow and
cumbersome system of 10 years ago.
Customers orders take 6070 days to fulfil
and vehicle sales rely on a push system
characterized by a sell what you make
business strategy. The business model has
low market capitalization, low return on
assets, high costs, excess inventory, highly
manual processes, slow order processing,
dissatisfied customers, high variable
marketing costs, significant discounts, and
out-of-date legacy systems.
Our Solution

The Adaptive Automotive Enterprise Model

embodies the highly advanced concepts in
Build-to-Order and Locate-to-Order that
Cap Gemini Ernst & Young has developed
over the past two years while implementing
supply chain improvement programs with
six of the worlds largest car makers.
The model (see chart) is based on six
building blocks. Your organization will need
to address each of them in turn, and
possibly even redefine how you operate in
these areas. We have built an Innovation
Program for each block, designed to exploit
new technologies relevant to your specific
processes. For example, on Web-based
2

Available to Promise we explain how we can

help you build lifestyle car configurators,
state-of-the-art sequencers, capacity
visibility technology for Tier 1s and 2s, and
consumer response web portals that enable
customers to track their orders.
Once linked across each block, these
innovations provide the new business
model for true Build-to-Order.
The models key day-to-day benefit is the
way it enables OEMs and their partners to
adapt fluidly to changing circumstances by
capturing and integrating data from all parts
of the supply chain in real-time and then
using it to re-sequence manufacturing and
logistics plans. In the long term, the model
facilitates seamless co-operation between
different stakeholders in the supply chain
over the planning and launch of new
vehicles, while also enabling a continuous
realignment of capacities to match the
supply network to customer demand.
We believe that by adopting the Adaptive
Automotive Enterprise Model, OEMs will
improve efficiency and eliminate excess
stock throughout the supply chain. Our
estimate is that it would achieve savings of
1,2001,500 per car. Significant market
share improvements should also result
from improved responsiveness to
consumer needs.
Automotive supply chains worldwide are
in urgent need of a comprehensive
transformation if the problems of vast
excess stocks, poor co-ordination, long
customer waiting times, and depressed
prices are to be solved. Our Adaptive
Automotive Enterprise Model gives the

The Adaptive Automotive Enterprise Model

Web-based Available to Promise
CKM
OEM

Customer

CC

Dealer

Proposed Order to Sequence System

MMC

SE

Review capacity on all options

Suppliers

Supply Chain Visibility

Configure vehicle
on WEB complete
Package Car
Finance Insurance

MIXED MODEL LINE

DELIVER
JIT TO
TRACKSIDE

Run Sequence plan for BODY/PAINT/TRIM/OUTBOUND LOGISTICS

PROVIDE ATP
Confirm Order

Industry Exchanges
From Sequence System communicate
Forecasts Outbound carriers
Demand to supply Logistics Broker
Capacity
Component options

Shopfloor link between Actual & Plan

INBOUND SEQUENCE
To Inbound Carrier

OUTBOUND SEQUENCE
Optimize route to ATP
SEQUENCE

Carrier optimizes
quantities and
collection frequencies
Collect material
Consolidate to meet
Sequence requirements

Collect
vehicle
Deliver to Customer

Inbound Logistics

Outbound Logistics

CAP GEMINI ERNST & YOUNG 2001

industry a totally new concept of supply

chain management, based on instant and
complete visibility all down the line. This
visibility provides the basis for the most
appropriate response to consumer
requirements and for instant adaptation of
plans to changing conditions.
Key Concepts Underlying the Adaptive
Automotive Enterprise Model are:

Adaptive meaning the continuous

re-orientation towards customer demand
of strategy and operations across the
extended enterprise.
Use of Locate-to-Order concepts to
identify any stock in the outbound
distribution chain that meets the exact
order specification, and to look at next
weeks production schedule before
building to order.
Locate-to-Order optimizes sales of
vehicles built to stock.
Use of Order-to-Delivery (OTD)
concepts to make each customer order
the focus of the entire end-to-end supply
chain, with immediate confirmation of
delivery date based on critical
constraints.

Service Offerings

Cap Gemini Ernst & Young is the only

consulting firm offering this complete
vision of the future adaptive enterprise.
We can demonstrate solutions that exploit
a range of new technologies for each
critical area of your enterprise. We are also
unique in having built a transformation
map for each area that is designed to take
your organization from where it is now
across a clearly defined path towards this
future vision.

Cap Gemini Ernst & Young is the

influential consulting firm
sponsoring and providing
research support to the
international 3DayCar
research program.
2

"Cap Gemini Ernst & Young is ranked #1 in IDC's recent report on

the Top 10 Supply Chain Service Providers." IDC - Top 10
Worldwide Supply Chain Providers, June 2001

We work closely with our strategic

partners, SAP and Cisco Systems, to
provide leading-edge supply chain
solutions. Other major partners include
Sun Microsystems, i2, Manugistics, Ilog,
Oracle, and Siebel. We are also a preferred
consultant to the number one global
automotive exchange.
As the number one supply chain service
provider2 Cap Gemini Ernst & Young has
the integrated service offerings including
strategy, demand and supply planning,
strategic sourcing, and e-procurement
your business needs to meet the challenges
of the new OTD market space.

Synchronization of inbound logistics,

vehicle assembly, and outbound logistics
using integrated, web-enabled IT systems
to link all players in the supply chain.

Our experience of working with global

market leaders on complex OTD and other
e-business initiatives has given our hundreds
of dedicated supply chain consultants real
expertise that you can exploit.

Use of Adaptive Manufacturing based on

the sequencing system as the heartbeat of
the manufacturing process, with live
feedback to facilitate instant re-sequencing.

The true goal of this radical OTD vision

must be to maintain and grow market
share. Cap Gemini Ernst & Young can help
your company realize that vision.

Providing a Mobility Lifestyle

Picture yourself as a mobility provider to consumers who no longer own their cars but instead purchase
a range of transport capabilities including air, rail, and boat travel along with car rental. The opportunities
to interact with these consumers will have increased, along with their expectations. Better informed than
ever, they will demand consistency of service across each of the proliferating business-to-consumer
touch points, and they will seek a mobility provider that supports their tastes and lifestyle.

Less than half of vehicles will be sold

through traditional dealer networks, which
will instead focus on specialized functions
such as local prospecting, promotional
events, vehicle handovers, after-sales
services, and mobility services.
Today

The traditionally adversarial relationships

that exist both between auto-makers and
dealers, and between dealers and consumers
could hardly be less conducive to true
Customer Relationship Management
(CRM). Yet, the appeal of CRM is growing.
New information sources and sales channels
continue to squeeze dealers and vehicle
OEMs out of key consumer-facing roles,
while at the same time creating a new class
of better informed consumers who know
what they want, where they can get it, and
how much it will cost before they even
contact a dealer.
Meanwhile, corporate cultures and
structures seem unable to orient
themselves towards consumer-centered
initiatives. Information still resides in
silos within and across the retail channel,
while the custodians of this information
remain unable and sometimes even
unwilling to share it. The prevailing
tendency remains for OEMs to push cars
out to dealers that operate under incentive
schemes with large bonuses for unloading
them on customers by any means possible.

Our Solution

The marketplace for CRM is one of the

most dynamic in the world, and
Cap Gemini Ernst & Young is the
undisputed European leader in the field3.
Our CRM-Integrated Solutions are
designed to help our clients rapidly and
systematically build the connectivity and
business intelligence capabilities for worldclass CRM.
By fully integrating their front and backoffice business operations, we help our
clients become more accessible and easier
to do business with. At the same time we
also make it easier for them to know,
target, sell to, and service their customers
and prospects. Simply put, we give OEMs
the capability to interact with their
customers the way their customers want.
Our CRM solutions cover marketing, sales,
and customer service processes in Europe,
the Americas, and Asia, as well as across all
industry verticals. With thousands of
consultants worldwide and numerous
completed projects, we have the
experience to address all issues relative to
CRM including: strategy, marketing,
implementation, delivery, change
management, and outsourcing.
As well as working in partnership with
numerous CRM providers, including
Clarify, Siebel, and Oracle, we have also
developed our own range of exceptional
CRM tools and accelerators,

including Call Center Assessment, CRM

Assessment (CRM Index/Industry
Benchmark), Web Assessment, and
Roadmap to CRM (Visioning).
Our Key Service Offerings in CRM

Successful CRM initiatives need to align

with overall corporate values, and Cap
Gemini Ernst & Young can help develop
the roadmap and business case required to
gain full business backing. Once the
process is underway, we provide
Marketing Campaign Management
solutions including promotional
campaigns and loyalty/retention programs
to help you make new customers rather
than just one-off sales.
We also operate Real-time
Marketing/dynamic pricing consumer
access channels offering relevant
information and transactional capabilities
directly to the consumer. These channels
help integrate business intelligence at the
point of customer contact using dynamic
behaviour-based offer creation, pricing, and
scripting linked to a real-time customer
feedback loop.
Our Touchpoint Integration service
enables our clients to offer a consistent,
uniform customer experience across every
interaction channel they have with their
consumers. This provides the comforting
consistency that consumers need, while
also reinforcing brand image.

Our Customer Intelligence/Data Mining

facilities employ depth and breadth of
knowledge across all CRM business
processes, while our Call/Contact Center
Solutions are helping to evolve traditional
call centers from cost to profit centers. Our
Sales Force Automation/Effectiveness
technology enables further prospecting and
selling capabilities by identifying crossselling and up-selling opportunities.

Cap Gemini Ernst & Young ranks

as one of the world's largest
Customer Relationship
Management (CRM) systems
integrators and the number one
CRM consulting firm in Europe.
In fact Gartner lists Cap Gemini
Ernst & Young as one of the leading
providers of CRM services. 3
Gartner Group - January 2001 In a turbulent economy, CRM ESP's
must be agile. Colleen Amuso, Michael Maoz

Two Dimensions in the CRM Equation

Mindset
Strategy and Customer Philosophy
Value Segmentation Principle:
Approach towards measuring
value and managing customer
relationships
Customer Scorecard Principle:
Applied performance
measurements
Real-Time Information
Management Principle:
Approach towards applying realtime business intelligence
Collaboration Principle:
Corporate philosophy

Connectivity
Process and Infrastructure
Institutional Memory Principle:
Degree of customer view
completeness
Touchpoint Alignment Principle:
Channel/touchpoint mix
One and Done Principle:
Use and application of workflow
Closed-Loop Process Principle:
Degree of front-office and backoffice integration
Customer Experience
Management:
Level of infrastructure integration
Cap Gemini Ernst & Young 2001

Telematics: Your New Round-the-Clock Sales Channel

Picture yourself having 24-hour contact with your customers. Embedded technology within each vehicle
tells you how often and in what manner they actually use their cars, while also enabling two-way
communication between the driver and your customer call center. New revenue streams are developed
from the services sold through this medium, and customer retention rates rise as drivers grow more reliant
on your understanding of their preferences and your ability to meet their changing needs in real-time.

Operating in partnership with a variety of

organizations including telecoms
specialists, high-tech mobile
communications product manufacturers,
computer hardware providers, and even
your competitors you provide a broad
mobility-based service to your customers.
No longer viewed as a vehicle maker, you
are instead perceived as a service provider
offering a lifestyle brand.
Today

In this still immature market, numerous

dedicated offerings are delivered with
negligible cost/benefit ratios. You have very
limited data on your customers lifestyles or
how they use their vehicles in fact, the
only time you receive data is when the car
comes into contact with one of your retail,
service, repair or resale centers. Even the
data you can collect such as service,
statistics, speeds, distances travelled, and
on-board diagnostics is no use because
your company is not geared up to handle it,
never mind use it to sell additional services.
Our Solution

Cap Gemini Ernst & Youngs expertise in

Telematics solutions offers OEMs significant
opportunities to improve the customer
experience. At the same time, OEMs can
add new revenue streams based on:
safety/security, automatic collision
notification, emergency response, stolen
vehicle tracking, roadside assistance, remote
door unlocking, location-based routing

assistance, real-time traffic information,

asset management, fleet management,
vehicle diagnostics, and data transmission.
Telematics could reduce OEM costs by
improving visibility of vehicle operating
parameters in the field (e.g. reduced warranty
claims), and might also generate revenue
from new, non-traditional sources such as
in-car infotainment and mobility extension.
At present, most offerings for the consumer
segment involve basic safety and navigation
features, but Telematics is forecasted to
grow exponentially during the next five to
ten years. Some products are already
leading the way, and numerous others are
still being developed. The value web for
Telematics has many players, but the first
movers should wield considerable sway
with the customer. Telematics solutions
providers have already taken a lead in the
commercial segment of the market by
creating tailored software offerings.
Combining our broad in-product software
knowledge, our mobile solutions
experiences, and our in-depth knowledge of
both the Telecoms and Automotive
industries, Cap Gemini Ernst & Young is
uniquely placed to help you address the
challenges of Telematics. We can help you
evolve your Telematics capabilities from a
dispersed mix of computing and call center
capabilities towards a completely integrated,
multi-purpose facility communicating with
all kinds of services on one platform and
with a minimum of human interference.

Our Service Offerings in Telematics

Cap Gemini Ernst & Youngs capabilities in

Telematics include:
1.Embedded software delivery
capability, software factories, and fixedtime, fixed-date project capability.
Currently we are undertaking a project
of this kind with a major OEM. We also
have experience of working with a car
manufacturer to improve the speed and
quality of its software.
2.High-level consulting on embedded
software, dealing with issues such as:
Configuration Management
Software Process Improvement
Requirement Management
Integration Management
3.Experience of building Mobile
Internet business, and identifying and
understanding the different value chains
in the market. We are also a facilitator
for different content, network, and
device suppliers, as evidenced by our
joint venture with a major telco operator
and equipment manufacturer, along with
Mobile Internet Centers in Singapore,
Utrecht, and Gothenburg.
4.Application Management on Technical
Systems, taking over the maintenance
and updates of earlier versions of
systems, freeing capacity for new
development.
5.Architecture. Based on our Integrated
Architecture Framework (IAF) approach,
we can deal with the translation of

business requirements into technical

solutions.
6.Usability. We have numerous
consultants working on the look and feel
of these products, as well as the
functional requirements for e-business.
7.Product Roadmapping and Portfolio
Management. We advise on which
products and technologies provide
effective re-use and avoid overlapping
functionalities. Sometimes this is part of
our IAF approach, at other times it is
part of an independent consulting
assignment.

Cap Gemini Ernst & Young is

leading the way in topical
industry research every year we
produce Cars Online, a global
consumer and automotive
channel strategy survey. It is an
empirical study of the potential
for automotive sales and
distribution through electronic
commerce.

FastStart Your Marketplace

Picture a time when trade exchanges will manage your finance, purchasing, and ordering operations, as
well as large parts of your supply chain. These exchanges will move not only information, but also the
product itself. Eventually they will join across industries to enable end-to-end trading that will link right
through from B2B to B2C. Customers will then be able to buy commodity vehicles over an exchange not
dissimilar to that currently operated by the airline industry.

It costs $12m50m to set up a marketplace; this implies an investment of

$1 trillion by 2004, at which time over half
of the $3.4 trillion revenues from e-business
will come from digital marketplaces.
Meanwhile, B2B marketplace revenues are
projected to reach $1.7 trillion, with the
automotive industry as one of the major
players. There are over 1,000 independent
marketplaces, a figure that is expected to
grow considerably before consolidating at
approximately 2,000.
Today

With Order-to-Delivery still taking up to

70 days and vehicle development
averaging 42 months, digital technologies
that facilitate collaboration and the
integration of product design and supply
chain processes between enterprises are no
longer just an option they are the key to
future survival in the industry.
Automotive market pressures are forcing the
OEMs structural changes directly on to
Tier 1 suppliers. Significant cost saving and
operational rationalization are a necessary
consequence. Suppliers will need help
selecting the right technologies and
achieving successful integration of systems
and processes. They will also need support
with major cost-down programs across the
extended enterprise, where the focus will be
on plant rationalization and inter-company
alliances along with the streamlining of
other indirect areas of the business.

Our Solution

Cap Gemini Ernst & Young is the leading

marketplace consultancy and was ranked
No.1 for integrated e-business strategy
and implementation by Forrester
Research4. With our worldwide reputation
for innovative strategy work and
exceptional delivery capability, we play a
central role in the creation and deployment
of electronic marketplaces. This is why
many leading industry exchanges,
including the automotive industrys
premier B2B exchange, have selected us as
their preferred consulting partner.
Our experience of helping companies
develop their marketplace suggests the
major benefits from participation lie within
process and organizational change.
Marketplaces are rapidly evolving from
their original focus on procurement to
embrace new product development and
integrated supply chain.
Service Offerings

Cap Gemini Ernst & Young offers business

consulting, systems strategy and
integration support, CRM and supply
chain management, strategy and
transformation, and business start-up
support. For companies that have already
developed a marketplace strategy, we have
our Connect Solutions Centers a global
network of technology consultants with
leading-edge knowledge of the technology
you will be implementing.

With so many B2B options available, it is

vital to understand the advantages and
implications of each one. To achieve this, we
provide a B2B Roadmap showing how
marketplace initiatives can be tied to existing
business objectives and future strategies.
Each initiative will be assigned a timeline,
along with details of all the resources,
personnel, technology, and time required to
achieve its objectives. As a result, your
company will have an implementable action
plan, along with a business case that states
the value your organization can derive from
B2B marketplaces.
FastStart

We offer speed to market with a FastStart

engagement that compresses months of
research into a streamlined process. We
make realistic plans based on your
companys infrastructure and then clarify
your goals. We help you select the right
technology and then guide you through to
the next step. Our goal-based initiatives are
not just identified but prioritized and we
offer comprehensive, informed decision
making often through our unique
Accelerated Solutions Environments where
key stakeholders can meet and work
together during intensive, structured
off-site sessions.

The FastStart Engagement Process

"Cap Gemini Ernst & Young is the leading marketplace consultancy

....... and was ranked number 1 for integrated business strategy......"
Forrester Fixing UK e-cl's Skills Deficit- May 2001 2000,
Forrester Research, Inc.

US

CLIENT

Powering New Product Development in the

emerging e-Collaboration environment
Picture a time when a brand new car can be designed and built in 12 months. Now you can respond
quickly and effectively to changing consumer tastes by engineering the cars people want when they
want them.

This will be achieved through a greater

application of analytical engineering,
virtual design, and tighter collaboration
across the distribution network. An
increasing focus on value-added activities
will bring about significant product
improvements that enhance quality and
reliability and result in greatly improved
customer satisfaction and loyalty.
Today

Auto-makers spend a great deal of time

and energy trying to predict what
consumers will want from their vehicles in
three to four years time. Yet, even with the
forecasted reductions in cycle time to
approximately 30 months, there remain
considerable inefficiencies and numerous
unnecessary iterations.
Global programs, increasing supplier
design, and OEM-supplier consolidation
are all factors that dictate a growing need
to change the ways program teams operate
and communicate. This is especially true
against a backdrop of shrinking cycle
times, intense competition, continual
scrutiny of cost/quality, and greater
customer demand for product innovation.
The real question is: does the model being
analyzed truly reflect the latest design intent?
Analytical engineering tools have improved
but are still only as good as the models and
data being analyzed and there remain
numerous internal barriers to collaboration
across the product development
organizations within online exchanges.

10

If these challenges are to be met,

e-Collaboration must support new
approaches and communications methods
among all stakeholders in the product
development community.
Our Solution

Collaborative Product Development is a

business strategy that uses e-Collaboration,
and new virtual design tools to launch
innovative products and services in the
market. It achieves revenue growth by
taking products to market faster and by
encouraging product development process
efficiency and effectiveness, minimizing
non-value-added activities and
streamlining development activities.
Any significant player in automotive must
develop an e-Collaboration plan that
addresses the issue not sequentially, but
with concurrent initiatives in three areas:
internally; collaboratively with suppliers
and consumers; collaboratively with an
integrated exchange that enables not only
design but also purchasing and supply
chain activities.
Cap Gemini Ernst & Youngs High
Performance Product Development
framework (HPPD) is designed for
companies that wish to leverage their
product development capabilities as a
competitive weapon to drive both
profitability and revenue growth. In doing
so, HPPD goes beyond the traditional
support of engineering processes (product
design, engineering change management,
and product data management) to embrace
the entire product lifecycle:

Product and portfolio planning

Advanced development
Product program execution
Post-launch enhancement and support
People, technology, and knowledge
management enablers

Having worked with a variety of Fortune

500 companies including Automotive
OEMs and system and component
suppliers, our unique perspective and
proven track record establish us as the
leading provider of product development
services to manufacturing organizations
around the globe.
Our project experience and research has
given us tremendous insight into the
processes, technologies, and organizational
aspects required not only to deliver fast,
effective product programs, but also to
address such key areas as idea generation,
technology development, and product
portfolio management.
Our product development professionals
leverage this knowledge plus our
implementation-based approaches to convert
improvement opportunities rapidly into
business results. By doing so, we have helped
clients dramatically improve their time to
market, reduced the investment required to
launch new products, and improved the
success rate of those product launches.

If your company faces similar challenges

and has a history of poor product
launches, if your technology constantly
lags behind the competitions, or if you
simply want to improve your competitive
advantage and increase market share
through improving product development,
we can help you migrate to High
Performance Product Development.
Service Offerings

We believe the ability to implement

Collaborative Product Development is
based on leveraging different enablers in a
new and integrated way. Our portfolio of
service offerings enables us to address all
the key success factors and provides
solutions for business and technical issues.

The Service Lines

The main elements are:
B2B Collaborative Operating
System Design and Implementation
Collaborative Operating System
Deployment
Dealer Portal Design,
Implementation, and Deployments
New Product Development Portal
Design and Implementation
Development of Accelerated New
Product Development Processes
Design of HPPD Processes and
Technologies for very large,
complex products
Cap Gemini Ernst & Young 2001

Our service offering covers:

Strategy Consulting
Business Solution Consulting
Technology Design, Implementation,
Deployment, and B2B Application
Integration
Cap Gemini Ernst & Young has hundreds of
different resources involved in Collaborative
Product Development organized in a
global speciality Service Line Collaborative
Product & Service Innovation.

11

Managing the Speed of Change

Every important innovation creates a dislocation. New opportunities, new markets, and even some
reduction of cost will result, but these opportunities can also benefit your competitors, some of whom
may not be saddled with legacy systems.

Accelerated Solutions Environment (ASE)

A 3-day intensive decision-making workshop

that brings together numerous different
groups, including: representatives from the
key businesses, subject matter specialists,
various other stakeholders, the Cap Gemini
Ernst & Young management team, and our
best facilitators. The work is done in a unique
environment with the capacity for 40 to 80
participants who can be switched rapidly
between the full group and breakout teams.
The ASE affords ready access to extensive
communication facilities, including links to
Cap Gemini Ernst & Young offices and
knowledge centers around the world,
databases and other online information
sources, and document production, video
recording/editing and support facilities. As its
name suggests, the environment is sustained
by a set of unique processes that enable large
groups to achieve breakthrough solutions in
lightning-quick times.
Advanced Development Centers (ADCs)

Your anticipation of, or reaction to, such

dislocation may determine your ability to
succeed in the new business climate. But you
dont have to go it alone. Cap Gemini Ernst &
Young can provide the insight you need to
exploit the full potential of your existing
operations, while preparing you for the
challenge of new and disruptive technologies.
With our innovative and creative accelerators
(Accelerated Solutions Environment and
Advanced Development Centers),
Cap Gemini Ernst & Young will help you to
meet and manage the speed of change, by
delivering the required strategies and
solutions and delivering them fast.
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These centers provide a unique means to

create fast, effective technology solutions
for businesses. We offer an in-house team
skilled in technology design, build, and
implementation, and we actively promote
and facilitate re-use of proven industry
components (e.g. database designs,
technical architectures, software
components), saving time and money
while minimizing risk.

Your Future...?

What does the future mean for you? Can you see yourself and your organization in the picture painted
above? Do you have a choice? How do you stay ahead of the competition?

The future starts today, and Cap Gemini

Ernst & Young is helping clients across the
global automotive industry to build their
own future. We can do this because we
have something unique: an innovative, yet
pragmatic set of solutions that combines a
speed-to-market approach with a
recognized capability for delivering above
customer expectations.
Whats more, we remain the only
consulting company in the world that
measures and publishes client feedback on
projects we implement. As world leaders in

the automotive industry, Cap Gemini Ernst

& Young has an unparalleled
understanding of the industry, a huge
breadth of capabilities, and a proven ability
to deliver anywhere in the world. We
employ dedicated automotive industry
consultants in bases worldwide performing
multiple engagements with every OEM, as
well as with the leading B2B exchange,
many Tier 1 and Tier 2 automotive
suppliers and exchanges, and numerous
market-leading automotive retailers.

Preparing for the ASE

-30 days

-21 days

START UP
PROJECT
TEAM
MEETING

SPONSOR
TEAM
MEETING

Engagement
team briefing
Structure prework knowledge
gathering
Begin to gather
information and
assemble
knowledge

0 day

1/2 DAY
WALK
THROUGH

Meet with ASE

Walk through
facilitator to
DesignShop
co-design
Agenda
DesignShop
Discuss issues to
be addressed
Decide on
participant list
Start pre-work
collation of
Knowledge
Objects
Workstreams
gather
appropriate
current and
future state
knowledge
Manage
participant list
Manage
DesignShop
expectations

1 3 days

ASE
EVENT

1 day

1/2
DEBRIEF

Meet with ASE

facilitator to
debrief the
DesignShop
Discuss
achievements
Design the work
product
Discuss the
preparation and
delivery of
appropriate work
products

2 4 days

TRANSITION
SUPPORT

Engagement
team receive and
integrate the
DesignShop
outputs into
project
workstreams

Scan Focus Act

The ASE accelerates decision making by using a
Scan - Focus - Act model

SCAN

FOCUS

Build foundation
for a highperformance
team
Engage with
industry trends,
industry experts,
and leading
practices
Create a common
language
Uncover critical
assumptions and
issues
Explore
metaphors
Create visions of
solution

Test models and

play What If?
Rapidly
prototype
potential
solutions
Evaluate options
Clarify
expectations
Uncover and
remove barriers
to change
Address the
situation in all its
complexity

ACT
Create group
alignment and
intention to act
Make definite
decisions
Engineer all
aspects of the
solution through
parallel
processing
Establish detailed
long and shortterm action plans

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Our People Deliver

Our companys reputation stems from our uncompromising focus on delivery. We have proved time and
again that we can deliver results and we have a process, unique to the industry, that measures and
records our clients satisfaction: OTACE (On Time and Above Customer Expectation).

OTACE The Key is Delivery

Many consultancies provide strategic

vision, but do they follow through to
completion of the project? We do.
OTACE is not a vague philosophy or
aspiration. We work closely with our
customers to measure our performance
and then we publish the results. OTACE
helps us to understand our customers
better and ourselves.
Its a tough standard, but a rewarding one.
Especially when our customers tell us we
have exceeded their expectations.
Global and Local Reach

We have critical mass in 30 different

countries around the world, delivered via
our eight regional organizations all of
them powerful, fully capable businesses in
their own right. This enables us to
accompany our multinational clients while
they roll out change across different
countries. While doing this, we can bring
best practice from one region to another
and our global reach ensures our clients
always receive the best we can deliver
anywhere, anytime.
Alliance Partners

We have built a strong link with our

alliance partners. These include Sun
Microsystems, Microsoft, Oracle, Siebel,
Cisco Systems, SAP, Manugistics, i2, and
HP, all of them specialists in delivering
specific IT solutions. Together with our
partners, we can offer a full breadth and
depth of capabilities and resources from
strategy to IT implementation to e-business.
14

Our Breadth of Services

Cap Gemini Ernst & Young has been in the

Applications Management (AM) business
longer than anyone else and we were the
first to market an Application Outsourcing
Service in the early 1990s. We have a
growing range of key service lines and new
market-focused offerings, including around
a hundred key offerings that enable us to
deal with virtually any and every
conceivable customer requirement.
These service lines lie at the heart of the
Cap Gemini Ernst & Young approach to
the marketplace. They enable us to identify
and re-use best practices for the benefit of
all our customers, removing the
uncertainty and the unacceptable
variations in delivery quality that have long
been endemic within IT and consulting.

Cap Gemini Ernst & Young Delivers the Full Service Spectrum
Strategy
Consulting

Strategy and
Transformation
e-Strategy
m-Commerce
B2B Marketplaces

Business
Solutions
Consulting
Supply Chain
Customer
Relationship
Management
Extended
Enterprise
Applications
Euro
Transformation

Technology

Operate

Technology
Consulting

Applications
Management

Advanced
Development and
Integration

Infrastructure
Management

Support Services

Business Process
Management

Network
Infrastructure
Solutions

User-Centered
Solutions

Our global network of centers supports these services

They provide the built-in centers of

excellence on which we can rapidly
develop new solutions, and they are key to
higher levels of agility, consistency,
productivity, and quality for all our clients.
Each service line consists of:
Methods, tools, and techniques
World-class alliance partnerships
Ability to mobilize world-class human
expertise in support of offerings
Capture and roll-out of best practice

15

We have recently been declared

the Automotive Consultancy
Company of the Year, 2001, by
The Institute of Transport
Management

16

Giving you the Confidence to Move Forward

Cap Gemini Ernst & Young is one of the largest management and IT consulting firms in the world. The
company offers management and IT consulting services, systems integration, and technology development,
design, and outsourcing capabilities on a global scale to help businesses continue to implement growth
strategies and leverage technology in the new economy. The organization employs approximately 60,000
people worldwide and reports global revenues of about 8.5 billion (2,000 pro forma).
Our mission is to help companies
worldwide to optimize their operations
by improving their use of people,
management, and IT. We help our clients
take innovative strategic decisions and
then work with them through business
transformation and then support.
Whether we are using e-business
technologies to rationalize our clients
supply chain or enhancing their customer
relationships to increase demand, our
objective is to devise and then deliver
sustainable competitive advantage.
For more information about Cap Gemini
Ernst & Youngs automotive capabilities,
please call +44 (0) 845 603 3331,
e-mail automotive@capgemini.co.uk or
visit www.cgey.com

Cap Gemini Ernst & Young is the

global leader in applications
management. 5
IDC European Report 2000 'AM Overshadowed by ASP, but more clients
5

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