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1. Name three Governor Limits.

2. When do you use a before vs. after trigger?


3. Whats the maximum batch size in a single trigger execution?
4. What are the differences between 15 and 18 digit record IDs?
5. Provide an example of when a Custom Setting would be used during
development.
6. When should you build solutions declaratively instead of with code?
7. Give an example of a standard object thats also junction object.
8. Describe a use case when youd control permissions through each of the
following:
Profiles
Roles
Permission Sets
Sharing Rules
9. When should an org consider using Record Types?
10.

What are some use cases for using the Schema class?

11.A trigger is running multiple times during a single save event in an org.
How can this be prevented?

12.

Why is it necessary for most sales teams to use both Leads and

Contacts?
13.

What is the System.assert method and when is it commonly used?

14.

What are the differences between SOQL and SOSL?

15.

Order the following events after a record is saved:

Validation rules are run


Workflows are executed
Before triggers are executed
After triggers are executed
16.

What is Trigger.old and when do you normally use it?

17.

When should you use a lookup instead of a master-detail

relationship?
18.

What are the advantages of using Batch Apex instead of a trigger?

19.

What are the pros and cons when using a Workflow Rule Field

Update vs. a Formula Field?


20.

What are the differences between a Map and a List?

21.

What are the advantages of using Batch Apex instead of a trigger?

22.

Describe a use case for Static Resources.

23.

Provide an example of when a Matrix report would be used. How

about a Joined report?


24.

A group of users must be prevented from updating a custom field.

Whats the most secure method of preventing this?


25.

When would you use the @future annotation?

26.

List three different tools that can be used when deploying code.

27.

When should an Extension be used instead of a Custom Controller?

28.

What are the advantages of using External Id fields?

29.

What are the uses of the <apex:actionFunction> tag?

30.

What are the differences between static and non-static variables in

Apex?
31.

What are some best practices when writing test classes?

32.

What does the View State represent in a Visualforce page?

33.

What are three new features in the most recent Salesforce release?

34.

Describe the benefits of the One Trigger per Object design pattern.

35.

Write a SOQL query that counts the number of active Contacts for

each Account in a set.

36.

Declaratively create logic in your org that prevents two Opportunities

from being created on a single Account in a single day.


37.

Declaratively create logic in your org that prevents closed

Opportunities from being updated by a non System Administrator profile.

1.
2.

Salesforce administrator interview questions on CRM Basics.

3.

Salesforce administrator interview questions on Salesforce Basics.

4.

Salesforce administrator interview questions on Security.

5.

Salesforce administrator interview questions on Security.

6.

Salesforce administrator interview questions on Organization wide


Defaults(OWD).

7.

Salesforce administrator interview questions on Relationships.

8.

Salesforce

administrator

interview

questions

on

Reports

and

Dashboards.
9.

Salesforce administrator interview questions on Workflows and


Approvals.

10.

Salesforce administrator interview questions on Data Loaders.

salesforce administrator interview questions

So far in our Salesforce tutorial we have learned about many topics in Salesforce
administration. To get a good job in Salesforce we have to practice each and every topic
in Salesforce administration or salesforce admin topics. In this salesforce administrator
interview questions tutorial we present Salesforce admin interview questions and
answers according to their topics separately.

salesforce administrator interview questions.


Salesforce administrator interview questions on CRM Basics.

1.

What is Cloud computing?

2.

Expand CRM?

3.

List some CRM Softwares?

4.

What are the Advantages of Cloud Computing?

5.

What is the definition of CRM?

6.

What are deployment modes of cloud computing?

7.

What is PaaS?

8.

What is SaaS?

9.

What is IaaS?

10.

What is Public Cloud?

11.

What is Private Cloud?

12.

What is Hybrid Cloud?

13.

What are the different types of Cloud Service providers?

14.

Difference between Public and Private Cloud?

15.

Salesforce.com is based on which cloud ?

16.

What are common factors on SaaS, PaaS, and IaaS?

Salesforce administrator interview questions on Salesforce Basics.

1.

What is Salesforce?

2.

Different Salesforce Editions?

3.

Number of Salesforce Editions released per year?

4.

Difference between Salesforce.com and Force.com?

5.

What is Database.com?

6.

How many types of portals are available in Salesforce?

7.

What is App in Sales force?

8.

Different types of object in Salesforce.com? And why they called so?

9.

What is an object in Sales force?

10.

What is TAB in Salesforce?

11.

List examples of custom field types?

12.

What are the Standard and Custom Fields in Salesforce?

13.

How many custom fields can I created in an object?

14.

What is a profile?

15.

What is a Role?

16.

Difference between Role and Profile?

17.

Number of standard profiles available in Salesforce.com?

18.

How can you use the term Transfer Record in profile?

19.

Define Company Profile?

20.

How to get security token in Salesforce.com?

21.

What is a Fiscal Year in Salesforce?

22.

What is a dependent pick list?

23.

What is Page Layout and Record Types?

24.

How to delete user from Salesforce?

25.

How to freeze users in salesforce.com?

26.

In how many ways can we store files, images and documents in


salesforce.com? what are they?

27.

What are Static Resources?

28.

List some standard indexed fields in salesforce.com?

29.

Which fields are Indexed by default in Salesforce?

30.

Which fields cannot be added as a custom Index?

31.

When Standard Indexed fields are used in Salesforce.com?

32.

When Custom Indexed fields are used in salesforce.com?

33.

In salesforce, Can two users can have same profile?

34.

Is it possible to edit formula field values in a record?

Salesforce administrator interview questions on Security.

1.

What is a Sharing Rule?

2.

What is Manual Sharing?

3.

What is permission set?

4.

Difference between profiles and permission sets?

5.

How can you define Field Dependency?

6.

How many field dependencies we can use in Visual Force page?

7.

Tell me about Field-Level Security?

8.

Briefly describe about Field-Level Security?

9.

What are Login Hours and Login IP Ranges?

10.

What is a User Record?

11.

What is a Record Owner?

12.

What are Organization Wide Defaults?

13.

What is a Role and Role Hierarchy?

14.

What is Access at the Role Level?

15.

What are the different types of Sharing Rules in Salesforce and explain
them?

16.

In how many ways can we share a record?

17.

Uses cases for Sharing Rules in Salesforce?

18.

Best Practices of Creating Contact Sharing Rules?

19.

How can i provide record level access to users in an organisation? then


what should i use from Salesforce security model?

20.

If i want Object level accesses then what should i use from Salesforce
security model?

21.

In Partner Community, external user is having appropriate OWD and


Profile Settings for Opportunity or consider any other Object. However they are
getting insufficient privilege access, what might be cause of this error ?

22.

What are governor limits?

23.

Is it possible to bypass Grant Login access using Hierarchies in case of


standard objects?

24.

Can we use sharing rules to restrict data access?

25.

Is it possible to create sharing rules for detail object?

Salesforce

administrator

interview

questions

on

Organization

wide

Defaults(OWD).
1.

How can you change the setting Grant Access Using Hierarchies for
Standard Objects ?

2.

What are the Mandatory points that you think while creating User, Role or
Profile?

3.

While setting OWD (Organization wide sharing), can we change/modify


the setting of child record in case of Master-Detail relationship?

4.

While setting OWD (Organization wide sharing), can we change/modify


the setting of child record in case of Master-Detail relationship?

5.

Number of accesses available in Organization Wide Defaults and what are


they?

6.

In Partner Community, external user is having appropriate OWD and


Profile Settings for Opportunity or consider any other Object. However they are
getting insufficient privilege access, what might be cause of this error ?

Salesforce administrator interview questions on

Relationships.
1.

What are the different types of Relationships in SFDC?What are they?

2.

What is a Lookup Relationship?

3.

What is Master-Detail Relationship?

4.

What is a Self Relationship?

5.

What is Roll-up summary?

6.

How to create Roll-up summary field on lookup relationship?

7.

Can we have Roll up Summary fields in case of Parent-Child


Relationships?

8.

Is it possible to edit Roll up summary field value in a record?

9.

Can we create Roll up summary field on parent object ?

10.

How to create Many to Many relationship?

11.

What is Junction Object?

12.

What are the main things need to consider in the Master-Detail


Relationship?

13.

Can we convert the look up relationship to Master Detail relationship? If


so How can we convert?

14.

Can we create Master Detail relationship on existing records?

15.

How to create many to many relationships between two objects?

16.

In case of Master-Detail relationship, on Update of master record can we


update the field of child record using workflow rule?

17.

In case of Master-Detail relationship, on Update of child record can we


update the field of Parent record using workflow rule?How to move
Relationships to production from Full Sandbox?

18.

What happens to detail record when master record is deleted?

19.

What happens to child record when a master record is deleted in Lookup


Relationship?

20.

A custom object contains some records, now my requirement is to create


field in this object with master detail relationship.

21.

Can we create master detail relationship in this case?

22.

In case of Master-Detail relationship, on Update of master record can we


update the field of child record using workflow rule?

Salesforce

administrator

interview

Dashboards.
1.

What are different kinds of reports?

2.

What are Standard Reports?

3.

What are custom Reports?

questions

on

Reports

and

4.

What is a Tabular report ?

5.

What is a Summary Report?

6.

What is a Matrix Report?

7.

What is Trend Report?

8.

What are Custom Report Types?

9.

Who can run Reports?

10.

What is a bucket field in reports?

11.

Is it possible to delete reports using Apex?

12.

What are Dashboards?

13.

Dashboard Components?

14.

What are dynamic Dashboards?

15.

Can we schedule dynamic dashboards?

16.

Explain dynamic Dashboard.

17.

Who can access drag and drop dashboard?Which type of report can be
used for dashboard components?

18.

Which permission is required to set the running user other than you in
dashboard?What is the use of floating report header?

19.

How to enable floating report header?

20.

What is Analytical Snapshot in Salesforce.com?

Salesforce administrator interview questions on Workflows and Approvals.

1.

What is Workflow?

2.

Different Workflow Components available in salesforce?

3.

What are the different workflow actions available in Salesforce?

4.

What is a Workflow Rule?

5.

What is a Workflow Task?

6.

What is a Workflow Alert?

7.

What is a Workflow Field Update?

8.

What is Time-Dependent Workflow?

9.

Working with Time-Dependent workflow?

10.

Time-Dependent Workflow Considerations?

11.

Limitations of Time-dependent workflow?

12.

In which criteria of a workflow time dependent workflow action cannot


be created ?

13.

When you cant add Time dependent action in Workflow rule?

14.

We have a Time Based Workflow and there is Action scheduled to be


executed. If we Deactivate the workflow, Scheduled actions will be removed
from queue or not?

15.

We have Time Based Workflow and there is action scheduled to be


executed. Can we delete that workflow?

16.

How to clear the Time based workflow action queue?

17.

While creating workflow on Task, what difference observed on available


actions?

18.

For which criteria in Workflow Time dependent workflow action cannot


be created?

19.

Suppose if a record meets workflow criteria for time based workflow


action, the action goes in queue. Later, before the time based action is triggered,
the same record gets modified and the criteria previously met is changed and
now it does not meet the workflow criteria. What happens to the time based
action placed in Queue?

20.

Difference between Trigger and Workflow?

Salesforce administrator interview questions on Data

Loaders.
1.

Briefly describe about Data Loader?

2.

What are the different actions that can be made using data loaders?

3.

How can we insert a record using Data Loader?

4.

How to delete a record using Data loader?

5.

How to update a record using Data Loader?

6.

How to export records from Salesforce using Data Loader?

7.

Explain about UPSERT?

8.

How to handle comma fields while uploading using Data loader?

9.

After Exporting data using Data Loader, Some time it appears that data is
on New Line (Carriage Return) when we open CSV file in Microsoft Excel. For
example, Address Data separated on different lines. How can we override this
problem?

10.

Explain me about Export and Export all in Data Loader?