Documente Academic
Documente Profesional
Documente Cultură
Objective
To obtain a challenging customer service/logistics related position with a growth-oriented
company in order to utilized my skills, knowledge and experience and also acquire new
abilities.
Skills
Computer skills: Microsoft Word, Excel, Power Point, Outlook and Lotus Notes.
Excellent interpersonal skills, oral/written communication skills, phone manner, and
office etiquette. Acquired analytical and organizational skills, managerial, leadership,
technical, customer service and personal evaluation skills.
Experience
04/2008 - Present Customer Service Account Representative
RR Donnelley, Austell, GA
Acts as liaison between customer, sales, and production facility. Plans and coordinates
the production of printing jobs in order to achieve the objectives of the service agreement
in compliance of customer expectations, company policy, and profit and quality
requirements. Provide support to the sales team, ensuring all sales and service objectives
are met. Responsible for customer service in the print service center division, duties
includes processing customer request orders, printing out orders and closing out
customer's order once completed. Furnish shipping and tracing information to customers
as required and maintain damage records and back-order logs. Log all completed orders
into database for tracking and reporting purposes.