Tayaka D.

Leon
14571 Unit B Old Court House Way  Newport News, VA 23608
Cell: 910-352-3813
Tayaka.leon@gmail.com

Administrative Assistant

Profile
Diligent, detailed-orientated Administrative Assistant knowledgeable of all office functions, with a
solid background in the healthcare field. Excels at multi-tasking in a fast-paced environment, able
to juggle multiple priorities and meet tight deadlines without compromising quality. Superior
telephone, customer service, and computer skills with proficiency in MS world, Excel Outlook, and
PowerPoint.

Key Skills
Office Office Management Spreadsheets/Reports Front-Desk Reception
Skills: Records Management Event Management Executive Support
Database Calendaring Travel Coordination
Administration

Compute MS Word MS Outlook MS Publisher

r Skills: MS Excel MS Access MS Office
MS PowerPoint MS Project Windows

Experience
CASE MANAGER ASSISTANT, 2008 – 2009
MISSION SYSTEMS INC. /DEPARTMENT OF THE NAVY – NORFOLK, VA
• Assisted Case Manager in collecting data related to patient treatment and outcomes. Data
inclusive of treatment interventions, length of stay, etc.
• Audited patient records for data accuracy.
• Composed written correspondence for Legal Officer’s and Command’s regarding patient
continuing/after care plans.
• Implemented patient discharge plans prepared by social worker, nursing, and case
management team members, by arrangements for home care, continued therapies,
transportation, and outside residential placement by communicating with both patients
and/or families.
• Participated in weekly treatment team meeting, reviewing patient progress and/or needs.
• Documented activities and progress in medical records.
• Input clinical information into patient data base systems.
• Managed highly sensitive or confidential issues in accordance with departmental procedures
and guidelines.
• Referred complex case management issues to Case Manager or designated program
directors.

ADMINISTATIVE ASSISTANT, 2008 – 2009

MISSION SYSTEMS INC. /DEPARTMENT OF THE NAVY – NORFOLK, VA
• Provided administrative support to Senior Department head, Administrative Officer, and
essential staff.
• Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and
knowledgeable response to information requests; screened and transferred calls.
• Trained staff in record management and provided guidelines for composure of all written
treatment correspondence. Handled multifaceted clerical tasks (mail distribution, data
entry, filing, and records management)
• Provided patient command’s with written correspondence of treatment progress.
• Maintained new referral tracking systems that improved patient care; identified problems of
delay in patient treatment.
• Co-developed comprehensive/intensive administrative correspondence training manual for
rehabilitation program.

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 PARA-PROFESSIONAL, 2006 – 2008
RHA HEALTH SERVICES INC. – JACKSONVILLE, NC
• Worked closely with Case Manager, Social Worker, and other treatment specialist involved
in Consumer care.
• Assisted Case Manager with instructing substance abusers, sex offenders, and
adolescent/adults with moderate to severe mental disabilities.
• Assisted in collecting screenings and agency assessments for patient service authorizations.
• Attended and actively participate in all IEP/PCP and consumer treatment reviews.
• Implemented and modeled positive family, community, and educational interventions.
• Worked with consumers individually or in small group setting to initially introduce skill
building or behavior modification.
• Advocated for consumers.
• Continually monitored consumer to ensure safety at all times, reporting abuse of neglect.
• Conducted parent, school, home and community visits. Provide information regarding
consumer
• Maintained anecdotal notes, written observations, and other approved forms of
documentation for therapeutic services rendered.
• Prepared Medicaid billing logs.

THERAPEUTIC SKILLS TRAINER, 2003 – 2004

ALAKA’I NA KEIKI INC. – HONOLULU, HI
• Assisted adolescents with autism or emotional/behavioral disabilities, affecting their ability
to learn in academic, community, and home environments.
• Established effective communications for patients and families, b teaching non-verbal
communication techniques (Pecs/Story Board).
• Developed various skill building activities, through clinically sound interventions, inclusive
of families and community.
• Maintained records and documentation of all treatment and interventions provided to
patients.
• Collaborated with Case Manager and other the health care professionals in the
development of Functional Skills and Personal care treatment plans for patients.

CRISIS RESPONDENT, 2002 – 2003

RAINBOW HOUSE INC. – KAILUA, HI
• Facilitated crisis stabilization for DD/MR juveniles and adults in Level III residential
program.
• Worked closely with Clinical Supervisor, Case Manager, Social Worker, and Crisis team.
• Assisted with Consumer in-take procedures and collecting screening information.
• Participated in treatment reviews, provide feedback on consumer progress, and verbalize
treatment recommendations.
• Assisted Consumers in indentifying problems, strains, and conflicts of crisis onset.
• Instructed Consumers in developing appropriate and effective coping skills.
• Assisted with formulating consumer after care.
• Documented services provided.
• Management of records.

MENTAL HEALTH TECH. II, 2000 – 2002

BRYNN MARR HOSPITAL – JACKSONVILLE, NC
• Facilitate mental health services to DD/MR juveniles and adults within Level III
residential/substance abuse facility.
• Educated residents in symptoms management, health and wellness, etc.
• Supervised group sessions, recreational activities, and community outings.
• Performed restraints as designated by Clinical Supervisor.
• Managed records and medical documentation.
• Provided feedback for review of Consumer services.

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 RESIDENTIAL COUNSELOR, 1999 – 2000
COMMUNITY INNOVAITONS – FAYETTEVILLE, NC
• Provided supervision of DD/MR for male substance abuse residence.
• Assured basic care needs of residents.
• Taught healthy living skills, conduct recreational and social activities enhancing skill
acquisitions.
• Educated residents on sobriety and community reintegration.
• Monitored resident whereabouts.
• Maintained physically safe living environment.
• Administered medications in an accurate and timely manner.
• Assure resident’s attendance of social service appointment, AA meetings, and counseling.
• Aided in arranging vocational training, and job coach assistance.
• Modeled healthy interactions and communications with residents.
• Form caring therapeutic relationships that are warm, nurturing, empathetic and
unconditional.
• Worked with residents to problem solve and identify solutions to problematic behaviors.
• Utilized targeted areas of residents Master Service Plan to teach skill development.
• Completed all resident reports, progress notes and records in a timely manner in
accordance with program procedures and funding contract standards.
• Participated and contribute to team meetings and case reviews in a constructive manner.

SHIFT SUPERVISOR, 1997 – 2000

WILSON ALTERNATIVE FAMILY LIVING HOME. – JACKSONVILLE, NC
• Provided supervision for staff and juvenile consumers within alternative living environment.
• Facilitated community living skills, behavior management, symptoms management,
adaptation skills with residents.
• Maintained consistent communication with home supervisor of daily home operations and
outcomes. Work closely with Clinical Supervisor, Case Manager, Social Worker, and Crisis
team.
• Light administrative duties.
• Assisted in the coordination/maintenance of staff and resident schedules.
• Monitored medication administration and maintain medication logs.
• Participated in treatment reviews, provide feedback on consumer progress, and verbalize
treatment recommendations.
• Documented of services provided.
• Reviewed staff documentation.
• Managed resident service portfolios and records.

Education
Thomas Nelson Community College — Hampton, VA
Human Services/Public Administration, 2009 – Current

White Oak High School – Jacksonville, NC

Diploma, 1997

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