Astrid Sorrell

1/188 Cross Road

Malvern S.A. 5061
Mobile: 0411 062 549

Skills & Expertise

• Excellent communication and interpersonal skills at all levels, person to person, telephone
and written. These have been developed to a high degree during my working career
• Thoroughly familiar with the administrative procedural of a large company
• Sound experience in staff supervision and training
• A skilled negotiator
• Involved and have knowledge of fire evacuation
• Grief management Training Skills Certificate
• Certificate 1V Work Place Trainer & Assessor
• Sales and Marketing
• Certificate of attendance in Mental Health First Aid
• Certificate in Grief Management

Employment History
Current 2009 Accidental Health & Safety
Regional Sales Manager
Responsibilities:
• Develop and grow new business
• Service and maintain client relations
• Invoicing
• Organising delivery of products
• Processing orders for clients
• Passing on new information for O H & S to clients
• Business management
• Promoting of new products

2008-2009 May Globally Make a Difference

Facilitator/Trainer/Mentor/coach
Responsibilities:
• Lead and manage projects to meet contractual requirements within
the specified time frames
• Develop partnerships with internal and external project providers and
stake holders
• Established and maintained a professional relationships with
customers and clients of Globally Make a Difference
• Present, deliver training and lead group sessions to participants
• Meet all requirements of the Facilitators role for the professional and
successful delivery of the programmes from preparation to completion
• Arrange and prepare all materials prior to commencement of each
programme
• Coach and Mentored participants on a on going basis
• Work closely with support facilitator
• Assist with resumes and job applications

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• Ensure registrations and documentation are completed and filed
accordingly
• Maintained a high working professional standard at all times
• Responsible for on going personal growth and development
• Contributed to on going growth and development of the business in
particular, program content and process delivery
• Managing individuals and group issues and conflict
• Research prepare and write up new policies and procedures
• Assisted with numeracy and literacy training

2005 -2006 ATC ( Adelaide Technical College

Pre Employment Programme Coordinator
Responsibilities:
• Assist with development of funding submissions and tender
applications
• Scheduling implementing, monitoring and reporting on Pre Employment
Programmes.
• Arrange appropriate promotional and advertising materials.
• Conduct information sessions/testing for pre selection to attract suitable
applicants.
• Advise successful/unsuccessful applicants
• Provide pastoral care and assistance as required to participants
through out programmes.
• Liaise with industry, group training organisations.
• Organise contact with employers on behalf of the participants.
• Work closely with trainers through the work shop.
• Prepare for delivery of training and keep appropriate records.
• Complete project administration paper work.
• Job Placement officer
• Assist with resumes and job application

2003 Training Synergies Australia

Certificate 1V Workplace Trainer and Assessor
Responsibilities:
• Develop training plans including skills recognition
and learning and assessment materials that align with national training
packages and client needs
• Writing and developing new training programmes
for the client
• Deliver consistent high quality, timely training and
assessment
• Evaluate training and implement improvements
as required
• Record and process enrolments, progression,
completion and termination data according to TSA requirements
• Maintain effective administrative and records
management procedures including spreadsheets and databases
relevant to training activity
• Provide up to date training activity reports to the
relevant State Training Coordinator or National Managers

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 • Mentor and train participants in Certificate IV in
Frontline Management, Certificate III in Supervision and Business
Management and Certificate II and III in Retail
• Business development and promotion

Key Performance Indicators

• Maintain current and accurate traineeship
documentation
• Ensure registration, progression, completion and
termination documentation is complete within four weeks of notification
for each trainee
• Ensure each trainee has training resources to
reflect the principles detailed in national curriculum, training packages,
the Australian Qualifications Training Framework and/or client
customised training programs
• Achieve a minimum of 3500 completed assessment
hours per month
• Distribute and collect group training session
evaluation and course evaluations at the end of each group training
session and course completion
• Collate, review and discuss evaluation outcomes
with national Training Manager
• Maintain appropriate Workplace Assessor Training
Qualifications
• Participate in an contribute to the effective operation
of the quality management system

2002 Australian Retail Association

Workplace Trainer and Assessor
• Coaching
• Mentoring
• Develop session Plans
• Deliver training to up to 20 participants in Retail Certificate II and
III

2000.2001 Clyde-Apac
Customer Service Officer
• Assisting with sales and product inquiries
• Promotion of products and services
• Processing orders, data entry and up dating client details,
general filing

1997.2000 Wash room Services

Area Sales Manager
• Sales and promotion of products
• On going client support service
• Budgeting and meeting sales targets
• Reporting sales and follow up service complaints
• Liaison with corporate client & property managers
• Cold calling and telemarketing

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 • Source new business opportunities

1994.1996 Piccadilly Spring Water Franchise

Co-owner
• Marketing and sales
• Account keeping
• Complaint management
• Deliveries
• Promotion and Advertising

1989 –1994 Supervisor National Pharmacies

Store Supervisor
• Stock control
• Customer service complaints and queries
• Staff rosters
• Setting and achieving budgets
• EFTPOS application and procedures
• Staff training

Certificates and Achievements

2005 Certificate on Child abuse and neglect
Port Adelaide Training and development

2005 Certificate in Mental Health First Aid

Port Adelaide Training and Development

2005 Course on AVETMISS reporting

Port Adelaide Training and Development

2002 Certificate 1V Work Place Trainer & Assessor

Croydon Institute of TAFE

2000 Grief Counseling

Blackwell Funerals
1993
Australian Institute of Management
• Advanced Supervision
• Team work Planning and goal setting
• Work performance
• Absenteeism
• Occupational Health and Safety
• Leadership styles
• Counseling
• Communication
• Delegation
• Leadership
• Time management
• Human relations

1989 Retail Training Industry council

Pharmacy Assistant course
• Service skills in retail environment
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 • Pharmacy product knowledge
• Merchandising stock control and displays
• Point of sale procedures
• Retail Security

Hobbies & Interests

• Reading
• Music
• Walking
• Swimming
• Golf

Referees
Peter Goudas
Accidental Health & Safety
Mobile: 0408082153

Gordon Congahty
Uni Gas National Sales Manager
Mobile: 0427003308

Julie Lawrence (Director)

Wild Cargo
Mobile:0428884004

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