Internship Report submitted to the Faculty of Management & Administrative

Sciences in Partial Fulfillment of the Requirements for the Degree of

Master of Business Administration.
MBA 2011 -2014

UNIVERSITY OF GUJRAT
15 July, 2013

ACKNOWLEDGEMENTS
Praise to ALLAH, the lord of the worlds, The Most Gracious, The
Most Merciful. We thank HIM for providing us ability and the
patience throughout our life and especially during completion of
this report on bank alfalah ltd.
We are thankful to GUJRAT UNIVERSITY who provided us with
the opportunity for carrying out the study

EXECUTIVE SUMMARY
I was assigned to do internship in a renowned Organization & prepare Internship Report
of that Organization. So, I selected and decided bank Alfalah Limited to do Internship in
this Bank.
The banking structure in Pakistan comprises of the following types, State Bank of
Pakistan, Commercial Bank of Pakistan; Exchange Banks, Saving banks, Cooperative
banks, specialized credit institutions. The state bank of Pakistan is the Central bank of
the country and was established on July 01, 1948. The network of bank branches now
covers a very large segment of national economy. The State Bank of Pakistan issues
the shares of these periodically. Bank employees and other common peoples can also
purchase these shares and earn profit.
After this, Report provides detailed information about the Bank including origin of bank
Alfalah Ltd its history & Introduction, vision, mission, Hierarchy and all about its
products & Services etc. Report provides the information about all departments of bank
Alfalah Limited.
The departments in which I have done my work are Account opening department,
Remittance department, Clearing department, accounts ,cash and in money gram
department.
In the last, the final Recommendations & Suggestions are given to overcome flaws &
Problems that is being to be faced by bank Alfalah Limited.

Bank Alfalah Limited

Table of Contents
Part-I
5.1 Introduction...............................................................................................01
5.2 Overview of the organization....01
5.2.1
Brief
History..01
5.2.2

Nature

of

the

Organization........02

Vision

Statement........02
Mission Statement..02
5.2.3
Business
volume..02
5.2.4
03

Product / Service lines.

5.2.5
16

PESTL Analysis.............................................................. .

5.3 Organizational Structure.. ..18

5.3.1
18

Organizational Hierarchy chart

5.3.3
Main
Offices..........23
5.3.4
23

Introduction of all departments

5.3.5
Comments
on
Structure..27

the

Organizational

Bank Alfalah Limited

Part-II
5.4 Internees Work..29
5.4.1

Brief introduction of my Branch...39

5.4.2

Detail of Supervisors..30

5.4.3
Weekly
Timetables..31
5.4.4

Departments where I done work..38

5.4.4.1

General Banking......38

5.4.4.2

Department of cash..39

5.4.4.3

Customer service department.39

5.4.4.4

Credit department .39

5.4.5
Tasks
and
me.54
5.4.7
54

projects

assigned

to

Summary of Learning.

5.4.6.1 Skills
qualifications.................54
5.4.6.2 Responsibilities
.........56

undertaken

by

and

me.

5.4.6.3

Influence of internship on my future career55

5.4.6.4
57

Internship activities correlated with classroom

6 Conclusion ..............58
6.1 Summary of conclusion from internship experience............58
6.2 General observation about banking sector............58

Bank Alfalah
Limited

6.3 SWOT Analysis....59

7 Recommendations . 61
8 References.62
9

Appendixes.63

Part 1:
Part 1 of the report relates with the overall introduction of the organization.

5.1

introductions:
When we talk about banking industry then we can say that banking
industry is one of the fast growing industries now days. My objective and aim of
studying alflah bank to explore my skills and abilities practically .It is required by
University of Gujrat to do six weeks internship in any organization to gain
practical exposure of the theoretical aspects studied by me for the
accomplishment of degree, Master in business administrative, MBA .So I can say
it was good experience for me .all the staff members were very cooperative .they
encouraged me all the time. They tried to involve me in all those activities which
were performed by them.
5.2 Overview of the organization:
5.2.1 Brief introduction of bank Alflah.
Bank Alfalah Limited was incorporated on June 21st, 1992 as a public
limited company under the Companies Ordinance 1984. Its banking operations
commenced from November 1st, 1992. The bank is engaged in commercial
banking and related services as defined in the companies ordinance, 1962. The
Bank is currently operating through 313 branches. With the registered office at

Bank Alfalah
Limited

B.A.Building, I.I.Chundrigar, Karachi. Since its inception, as the new identity of

H.C.E.B after the privatization in 1997, the management of the bank has
implemented strategies and policies to carve a distinct position for the bank in the
market place. Strengthened with the banking of the Abu Dhabi Group and driven
by the strategic goals set out by its board of management, the Bank has invested
in revolutionary technology to have an extensive range of products and services.
This facilitates our commitment to a culture of innovation and seeks out
synergies with clients and service providers to ensure uninterrupted services to
its customers. We perceive the requirements of our customers and match them
with quality products and service solutions. During the past five years, we have
emerged as one of the foremost financial institution in the region endeavoring to
meet the needs of tomorrow today.

5.2.2 Nature of the bank:

Bank alflah is a financial institute and making banking business.
Vision:
To be the premier organization locally and internationality that provides the
complete range of financial services to all segments under one roof.
Mission:
To develop and deliver the most innovative products, manage customer
experience ,deliver quality services that contributes to brand strength,
establishes a competitive advantage and enhances profitability ,thus providing
value to the stakeholders of the bank.

5.2.3

Business volume, reward honors & success stories during last 5

years:

Bank Alfalah
Limited

The bank is engaged in banking service as described in the banking

companies ordinance ,1962 and is operating through 313 conventional banking
branches including 19 sub branches ,7 overseas branches ,85 Islamic banking
branches and 1 offshore banking unit. This bank has 20 year of operations so it is
short period in banking history sometime is required to achieve rewards .

5.2.4

Products and service lines:

Debit Card/ Hilal card

Car Financing
Money Gram
Agri Finance
Credit Cards
Current Account
PLS Savings Account
Royal Profit
Basic Banking Account
Alfalah Kifayat
Alflah mahana amdan
Alfalah Kamyab Karobar

CURRENT ACCOUNT

Non interest bearing checking account.

Minimum account opening requirement of Rs. 5,000 only.

Debit card can be used to withdraw cash and make purchases at

thousands of outlets across Pakistan which provides access to funds 24
hours a day.
No restriction on number of withdrawals and on number of deposits
No zakat is deducted on current account

Bank Alfalah
Limited

PLS SAVINGS ACCOUNT:

Profit & Loss Sharing Saving Bank Account.

Minimum account opening requirement of Rs. 1000 only.
No restriction on number of withdrawals and number of deposits.

Profit on saving accounts is credited to the customer account on halfyearly basis.

Debit card can be used to withdraw cash and make purchases at
thousands of outlets across Pakistan which provides access to funds 24
hours a day.

ROYAL PROFIT:

Minimum Deposit requirement of Rs. 50,000 only.

Higher returns on higher balances.
No restriction on number of withdrawals and on number of deposits.

Debit card can be used to withdraw cash and make purchases at

thousands of outlets across Pakistan which provides access to funds 24
hours a day.
Profit is credited to the customer account on monthly basis
On maximum amount 8.5% profit is paid.

BASIC BANKING ACCOUNT:

Initial deposit for account opening is Rs. 1,000 with no minimum balance
requirement.
Noninterest bearing checking account.
Maximum 2 deposits & 2 withdrawals through cheque are allowed.

Bank Alfalah
Limited

Debit card can be used to withdraw cash and make purchases at

thousands of outlets across Pakistan which provides access to funds 24
hours a day.

ALFALAH KIFAYAT:

Any Pakistani resident over the age of 18 can open this account. This
account is for individual/joint customers only. Other customers like
companies, corporate etc are not eligible for opening of this account.
Minimum balance requirement for opening this account is Rs. 10,000/-and
no maximum limit
Customers can withdraw funds whenever they like. There is no restriction
on number of withdrawals
There is no restriction on deposit transactions

ALFALAH MAHANA AMDAN:

Alfalah Mahana Amdan is a 3 year TDR with expected rate of profit of 10%
p.a. This term deposit will provide an opportunity to individual/joint customers to
enjoy

higher

returns

that

will

automatically

be

credited

to

his/her

current/PLS/RP/BBA account on 1st working day of each month.

This facility is not available for business and corporate customers.

Minimum placement limit is Rs. 100,000/- and maximum placement limit is

Rs.15,000,000/Expected Rate of profit is 10% Per annum (as per PLS governing rules)

Bank Alfalah
Limited

Profit will be automatically credited on the 1st working day of each month
into customers Current/PLS/RP/BBA account
Free Personal Accident Insurance coverage up to the deposit amount or
Rs. 1,500,000/- whichever is lower.
Customer can avail financing facility up to 90% of the deposit(as per
banks policy)
Any Pakistani resident over the age of 18 can open this account
Alfalah Mahana Amdan term deposit can be maintained only at any one
BAL branch with a maximum cap of Rs. 15 Million.

ALFALAH KAMYAB KAROBAR:

Online Current Account:
Bank Alfalah presents Alfalah Kamyab Karobar (KK) - a structured,
branded, tier-based current account that caters to your banking needs &
aspirations. This product will provide you the opportunity to enjoy free services
alongside state of the art banking facilities, linked directly to the deposit balances
in your KK account.
Alfalah KK Account can be opened with minimum deposit requirement of
Rs 25,000, while the degree of free services will be dependent on the minimum
thresholds of respective tier. Its will give you the power to choose from different
tiers and avail banking facility from any of the Alfalah branches PAN Pakistan.

KK Accounts have strategically been tailored into 3 different tiers, allowing

you to choose the allotted free service to your benefit. The three tiers are as
following:

Silver

Bank Alfalah
Limited

Gold
Platinum

The unique tier based structure ensures that you can avail smooth & cost
efficient facilities based on your current level of deposits i.e. Higher the deposit,
higher the number of free services.

Some of the Salient features include (tier-based):

Free Online Transactions

Free SMS Debit Alert (Subject to availability)
Free PO/DD
Free cash deposit across Pakistan
Gold VISA debit/ATM Card with every account

CREDIT CARDS:
Your Bank Alfalah Credit Card is your partner everywhere and is globally
accepted and welcomed at locations displaying the VISA logo. It is accepted at
nearly 30 million locations in more than 200 countries around the globe and
over 27,000 Bank Alfalahs establishments in Pakistan. Alfalah VISA lets you
pay for shopping, travel, entertainment, meals and much more. Card members
are facilitated through a number of promotions from time to time. In addition,
there are a number of strategic business partnerships with leading local and
international brands for purchase of home appliances at exciting Step-BY-Step
(SBS) monthly installment plan with free home delivery at lowest interest rates.
Salient features are:

Bank Alfalah
Limited

Electricity, Sui Gas, PTCL and Warid bills payment through 24 hour Call
Center and Auto Debit instructions
SMS for card usage, mini statement, payment receipt confirmation, etc.
Cash withdrawal at all 1LINK ATMs
Special offer on Warid post paid connections

Balance Transfer Facility

Global Acceptability
Cash Advance Facility
Revolving Credit
Supplementary Cards
Card Expiry Period
24-Hours Phone Banking Service
Zero Loss Liability
All Billing in Pak Rupees
Comprehensive Travel Protection
Statement of Account
Fortunes
Acceptance at 1Link ATMs
Instant SBS Monthly Installment Plan
Utility bill Payments
Call and Pay Facility
Prepaid Mobiles Top ups
Alfalah Credit on Phone
Credit Card bill Payment through HilalCard

10

Bank Alfalah Limited

Special Offer on Warid post paid connection

Step By Step Plan

PlatinumCard:
It is accepted at nearly 30 million locations in
more than 200 countries around the globe and
at over 27,000 establishments in Pakistan.its
limit is R.s10,00,000

Titanium:
Titanium

MasterCard

is

your

partner

everywhere and is globally accepted and

welcomed

at

locations

displaying

the

MasterCard logo. its limit is more than

R.s10,00,000

Gold

Classic
A perfect card combination for all segments of
salaried & professional individuals. its limit is
more than R.s100,000

11

Bank Alfalah
Limited

Supplementary
Cards
Now you can give Supplementary Cards to
anyone you care for.principal owner and its
wife and three children credit card

BALANCE TRANSFER FACILITY:

Bank Alfalah offers balance transfer facility to all its Cardmembers - the
easy and convenient way to settle unsettled credit card payments on all existing
credit cards in Pakistan. As an Alfalah VISA Cardmember you can avail balance
transfer facility at a low rate of only 2% (24% APR) per month (for initial six
months), which is the lowest in Pakistan. The balance transfer facility can only be
availed if the total outstanding balance does not exceed beyond the credit limit
assigned by Bank Alfalah for Alfalah VISA card. Avail balance transfer facility by
filling out our Balance Transfer Facility Form. Print the form, fill out all the fields,
sign it and send it to us through courier. OR Drop it in at any of Bank Alfalah drop
boxes available in all Bank Alfalah Branches.
GLOBAL ACCEPTABILITY:
Your Bank Alfalah VISA card is your partner everywhere and is globally
accepted and welcomed at locations displaying the VISA logo. It is accepted at
nearly 30 million locations in more than 200 countries around the globe and at
over 27,000 establishments in Pakistan.
Cash Advance Facility 50% of Credit Limit:
Now you can avail Cash Advance Facility up to 50% of your available
credit limit. Enjoy the benefits of this exclusive offer on your Bank Alfalah Credit

12

Bank Alfalah
Limited

Cards. You can get cash from Alfalah ATMs or cash counters of Bank Alfalah
branches and other VISA member banks in Pakistan.

REVOLVING CREDIT:
With Alfalah VISA you have the option of paying only 5% of your
outstanding balance by the payment due date. Service charges will be levied on
the balance unpaid spending and carried forward. These charges are calculated
on a daily basis from the transaction date for all cash and retail transactions. The
following month you have the option of either the full amount payment or if you
wish, pay only the minimum amount due and revolve again.

SUPPLEMENTARY CARDS:
Gift your family members with exclusive Alfalah VISA supplementary cards
and let them also enjoy the privileges of Alfalah VISA. Only Alfalah VISA gives
you the unique feature of having up to six free supplementary cards for anyone
you care for. All supplementary Card members share your credit limit. All charges
incurred on the supplementary cards will be reported on your monthly statement.
Card Expiry Period:
Effective 7 June 2005, all VISA credit cards being issued by our Card
Division will have an expiry of 3 years on them.
24-Hours Phone Banking Service:

13

Bank Alfalah
Limited

Our well-trained and qualified phone banking team is available to help you 24
hours a day.

Activating your card

Answering your queries
Registering and resolving your complaints
Reporting a lost/stolen card

Zero Loss Liability:

If you ever lose your card, Bank Alfalah ensures that you never have to
worry about it. You are covered for all fraudulent charges made on your card as
soon as it has been reported lost to us. Just make sure that you report the lost
card immediately upon discovery. You are completely secure against loss/theft
after the card loss has been reported to us.
All Billing in Pak Rupees:
Whether you make transactions in Dollars or any other currency, for your
convenience, all your billing will be in PAK Rupees.
Statement of Account:
For your convenience we give you a single glance, easy to manage monthly
statement which contains the following:

Card Account Number.

Statement Date.
Page Count.

14

Bank Alfalah Limited

1. Transaction Description Indicating:

The date of transactions made, Transaction reference, Name of merchant
establishment, Amount charged and Currency type (If the transaction is
made in any currency other than Pak Rupees

2. Credit Limit indicating:

The total credit limit assigned to you for all your card accounts
(principal and supplementary).
3. Payment Due Date:
Indicating the date by which your payment should reach Bank Alfalah to
avoid any late payment charges.
4. Current Balance:
Indicating the total outstanding amount on your card account on the
statement date.
5. Payment coupon:
To be used for making payments.

15

Bank Alfalah
Limited

Acceptance at 1LINK ATMs:

Avail Cash Advance up to 50% of your credit limits at over 3400 1Link
ATMs in Pakistan in addition to over 1.5 million ATMs worldwide.
Utility bill Payments:
Now Utility bill payments* can be made through Alfalah VISA credit cards
either by calling Call Centre or through Direct Debit instructions. *Available on
FESCO, LESCO, SSGC, SNGPL, IESCO, HESCO, GEPCO, KESCO, PTCL,
WARID, MEPCO & PESCO. Other companies will be added soon.
Call and Pay Facility:
Cardholders now have the convenience of using their cards to make
payments even on locations where credit cards are not accepted by calling our
24 hours Call Center and getting pay orders issued to any third party through
debit to Alfalah Visa Credit Card.
Prepaid Mobiles Top ups:
Alfalah cardholders are also being provided the facility to get their prepaid
mobile connections of any company topped up by just one call to 24 hours Call
Center. Alfalah credit cardholders can also use their reward points to get the
prepaid mobile top ups.

16

Bank Alfalah
Limited

Alfalah Credit on Phone:

Alfalah card holders can call the Call Center and get credit up to 75% of
their available credit limit assigned by Bank Alfalah or available credit limit
whichever is lower at just 2.0% per month (24% APR). Payment of credit amount
can be made to them through a cheque at the doorstep or directly into the
account in Bank Alfalah.
Credit Card Bill Payment through Alfalah HilalCard:
Now Bank Alfalah account holders can make their credit card bill
payments through Alfalah Hilal Card by using it on ATMs. Special Offer on Warid
post paid connections Warid post paid connections are being offered to Alfalah
cardholders with exciting features.
1-BUY YOUR ON HOME:
With this facility, you no longer need to just dream about the home you want for
yourself and your family. We will provide you the required financing up to 70% of
the value of the property, so that you can realize your dream and enter the reality
of owning a home.

2-BUILT YOUR OWN HOME:

You own a plot but need financing to construct a home that excites everyone in
your family! No problem, we shall provide up to 100% of the construction cost
enabling you to say good-bye to rent forever! Even if you don't have a plot, we
will provide up to 60% of the value of the plot that you have selected to purchase.

17

Bank Alfalah
Limited

3-Renovate your home:

You already own a home, but need extra space for a

growing family or want to see some rooms to get a new
look. Simply apply for financing up to Rs. 3.50 million or
40% of the surveyed value of your home and get for
yourself the extra space.

Alfalah Cards SMS Facility:

Alfalah cardholders can get SMS for card usage, mini statement, payment receipt
confirmation, etc. A call can be made at 111-225-111 for registration.

5.2.5 PESTL Analysis:

We analyze the alflah bank on the basis of five factors like Political,
Economic, social, technology and legal. The detail of these factors is given
below.
i.

Political:
In our country the government is democratic government. When the
opposition is very strong then the government will be in favor of very
shorter period of time. Which has been seen by us on many times, and it
is on regular bases in Pakistan. So we can say that there is Political
instability in Pakistan. Due to the political instability in Pakistan, there are
direct changes in laws and policies that can be sometime in favor or
sometime against the bank as well as for whole banking sector and other
businesses

ii.

Economic:

18

Bank Alfalah
Limited

Economy of Pakistan is facing a lot of problems. These economic

problems may include the employment problem, inflation problem, literacy
problem and different types of rate of interest, which delay the business
growth. We are seeing that there is regularly decline in economy of
Pakistan.
iii.

Social
According to my mind and my research there is not any social problem or
issue to Alflah bank so in this way we can say that there is not any Cultural
issue to bank, because there are a number of multinational companies in
Pakistan. Therefore, cultural issues are not prominent.

iv.

Technology:
People are highly skilled and can introduce new technology to increase
competencies. Technology is upgrading day by day. So the advancement
in technology creates a little bit problems for bank Alflah as well as for
whole banking sector. But the Alflah bank pays a great intention to the
advancement of technology. It tries to use the latest technology. The
employees are trained through workshops.

v.

Legal:
When we think about the legal factors then there are many laws like
discrimination law, employment law, health and safety law etc. These
legal factors can affect the different operations of alflahl Bank Limited.
These can change the level of income, costs, and also can change the
demand for its products. It takes a long period of time for the result of any
case; the result may be for or against the Bank. But due to the delay in
results of different cases, it cannot grow and cannot help, for the economic
development of our beloved country. Bank Alfalah Limited acknowledging

19
Bank Alfalah
Limited

the vital role of a agriculture in the economic development of Pakistan has

designed Rural Finance Program named as "BANK ALFALAH ZARI
SAHULAT". The product is designed to cater for multiple financing
requirements of our farming sector. We are caring our customers through
chain of complete, distinguished and specialized products for agriculture
sector. BANK ALFALAH ZARIE SAHULAT is available for Short, Medium
and Long terms.
Bank Alfalah Limited Strategy is to focus on following Objectives:

To provide the infrastructure to the agricultural customers.

Help out the farmers to utilize their funds efficiently and effectively.

Provide farmers an integrated package of credit, supervision and technical

know-how.
Bank Alfalah Limited is committed to make dreams come true by making
Pakistan's Rural Economy healthier and strong.

5.3 Organizational structure:

5.3.1Organizational Hierarchy chart:

20

Bank Alfalah
Limited

The structure of the MCB Bank is not much complex then other organization.
There are Boards of Directors, a chairman and a President who lead the
business.

21

Bank Alfalah Limited

BOARD OF DIRECTORS:

H.E. Sheikh Hamdan

Bin Mubarak Al
Nahayan Chairman
Mr. Abdulla Nasser

Mr. Abdull Khalil Al

Hawalileel Al-Mansoori

Mutawa

Director

Director

Mr.Khalid Mana Saeed

Mr. Ikram Ul-Majeed

Al Otaiba

Sehgal

Director

Director

Mr. Nadeem Iqbal

Mr. Sirajuddin Aziz

Sheikh

Director & CEO

Director

22

Bank Alfalah Limited

MANAGEMENT HIERARCHY
Mr. Sirajuddin Aziz
Chief Executive Officer

Mr. Shakil Sadiq

Chief Operating Officer

Mr. Mohammad

Mr. Ijaz Farooq

Yousuf

Group Head

Chief Risk Officer

Islamic Banking

Mr. Adnan Anwar

Mr. S.M. Talib Rizvi

Khan

Group Head

Group Head

Retail & Middle

Retail & Middle Market,

Market, North

Central
Mr. Shahab Bin

Mr. Arfa Waheed

Shahid

Malik

Group Head

Group Head

Retail & Middle Market,

Corporate &

South

Investment Banking

Mr. Adil Rashid

Mr. Yasar Rashid

Group Head

Group Head

Consumer Finance

Audit & Inspection

23

Bank Alfalah Limited

Mr. Nadeem Ul Haq

Mr. A. Wahid Dada

Group Head

Group Head

Admin, Technology,

Operations

System & Operations

Mr. Zahid Ali H. Jamall

Mr. Imtiaz Ahmad

Chief Financial Officer

Sheikh

Chief Information
Officer
Mr. Ather Shehab

Mr. M. Mudassar

General Manager

Aqil

Management Services

General Manager

Division

HR, QA & Learning

Mr. Hamid Ashraf

Mr. Shahid H. Kazi

General Manager

General Manager

Legal Affairs Division &

International

Company Secretary

Business, Marketing

& Business Initiatives

Mr. Sajan Hamid Malik

Mr. Haroon Khalid

General Manager

General Manager

Credit Division

Risk Management

Mr. Riaz Hussain

Hamdani
Chief Compliance
Officer

24

Bank Alfalah
Limited

5.3.3 MAIN OFFICES OF BANK ALFALAH

Bank Al-Falah, Head Office
Bank Al-Falah Building,
I.I.Chundrigar Road,
Karachi.
PABX: 92 21 2414030-39
Fax: 92 21 2417006
Consumer Finance Center

08-Ali Block New Garden Town Lahore

PABX #:042-35888630-39

Direct # 042-35912461, 042-35912467

5.3.4 Introduction of all departments:

As far as Bank Al-Falah Ltd is concerned, it is one of the top in all-domestic
commercial banks in Pakistan. The rapid increase in branch network shows the
Banks performance within ten years, which is worth considerable.
However, this branch works with mostly all banking operations, which are
normally performed by every commercial bank. It has basically following
departments under which it operates all functions of bank diligently. These are
mainly:

Account opening department

Remittances department
Clearing department
Accounts department
Cash department
Car financing department

25

Bank Alfalah
Limited

Money gram department

Credit department
Agri department
Home finance department

ACCOUNT OPENING DEPARTMENT:

This department is responsible for the opening and closing of accounts. In
consideration of Bank Al-Falah Limited, opening and/or continuing to maintain
any account, the Account Holder/Depositor or Investor would be bound by the
terms and conditions written on the account opening form.
REMITTANCES DEPARTMENT:
Remittance is transfer of funds from one place to another or from one
person It is a most important and interesting department. Transfer of money or
equivalent to money from one branch to another of the same bank is called
remittance. Now it is become easier and safer method for the client and banker
to transfer their money from one branch to another within the city and outside the
city.
CLEARING DEPARTMENT:
Representations of chques belong to one bank by other bank deposited
with it by the clients (in a clearing house) for clearance. Here in theory no legal
obligation on a banker to collect cheques, drawn up to other banks for a
customer. Though modern banks have assumed this important function of their
own choice. Therefore, it is very important that since they have assumed this
function, the banker should be very careful in their performance, otherwise they
will face more difficulties.

26

Bank Alfalah
Limited

ACCOUNTS DEPARTMENT:
This department is responsible to keep the record of each and every
transaction and prepare reports about the amount of deposits and advances and
sent to Head office or State Bank of Pakistan on monthly, quarterly and yearly
basis.
CASH DEPARTMENT:
The cash department is the most important department of the bank. It
receives cash from customers and then deposits it into the accounts of the
customers and maintained their balances.
The officers in this department are called teller and there were four tellers
at the counter. This department involves in two activates:-

Deposit cash in customers account

Make payments from customers account.

CAR FINANCE DEPARTMENT:

BALs recently introduced car leasing facility for individuals and corporate
sector has set new dimensions for the product. Now you are provided with the
option of either to get leased.
HOME FINANCE:
With this facility, you no longer need to just dream about the home you
want for yourself and your family .We will provide you up to Rs. 10.00 million or
70% of the purchase price of the property (whichever is less), so that you can
realize your dream. Payment period ranges from 3 to 20 years.

27

Bank Alfalah
Limited

AGRI FINANCE:
BANK ALFALAH'S ZARIE SAHULAT offers finance facilities covering entire
spectrum of Farm and Non-Farm activities both for production and development
purpose. We offer following wide range of Agri Finance Products to encourage
farmers to increase farm production.

Alfalah Paidawari Zarie Sahulat

Alfalah Tractor and Transport Zarie Sahulat

Alfalah Machinery & Equipment Zarie Sahulat
Alfalah Aabpaash Zarie Sahulat

Alfalah Poultry Zarie Sahulat

Alfalah Dairy & Livestock Zarie Sahulat
Alfalah Fisheries Zarie Sahulat

Alfalah Agri Industrial Zarie Sahulat

Alfalah Lease Zarie Sahulat

28

Bank Alfalah
Limited

MONEY GRAM:
It is a contract of AMERICA based money exchange company with bank alfalah
.people send money through this department and pay charges for it .then their
relatives receive the money .there is a limit for withdraw of money.
CREDIT DEPARTMENT:
A good financial support when officials of this department invest money of
depositors into feasible projects by lending loans to various business concerns.
As the core activity of Commercial bank is to provide short-term finance, which is
mostly for working capital requirements.

5.3.5 Comments on the organizational structure:

Organizational structure defines the basic way of performing the different
tasks and responsibilities. It shows that which duties and responsibilities are
performed by a specific person in a particular department.
Organizational structure depends upon the six key elements, which are as follow.

i.

Departmentalization
The employees worked in their own departments which have strict rules
and regulations regarding their departments. There are different functions
which are being performed in these departments.

ii.

Work Specialization
The employees have specialization in their own works. Mostly the
employees are related to accounts and finance departments and have the
specialization in these fields.

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iii.

Chain of Command
The job duties are designed by the top management then assigned to their
middle levels of management and then these are passed on their lower
levels of management and employees.

iv.

Centralization and Decentralization

It means that all main decisions are taken by the Board of Directors and
top level of management.

v.

Span of Control
There is a wide span of control. A single manager in a Branch controls the
activities of all his subordinates within the Branch.

vi.

Formalization
The bank has formal organizational structure and there is no flexibility in
its workings. All the jobs are designed formally and employees have to
work according to the rules and policies which are formally made for their
job.

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Part 2
Part II of the report describes the detail of Jalal pur Jattan branch of Alfalah bank.

5.4 internee work:

This part will show the activities which were performed by me and will also describe
the experience which I have gained during my internship duration.

5.4.1 Brief introduction of my internship branch:

Bank Alfalah Jalal pur jattan branch was established 30

th

June 2007. Its branch

code is 0112.it is situated at Gujrat road, jalal pur jattan. This branch is working
since 6 years .
MANAGEMENT HIERARCHY OF BRANCH BANK ALFALAH :
Branch manager

Sir Shehzad

Head of Accounts opening department

Sir Sikandar

Remittance department

Sir Emmad

Clearance department

Sir Irfan

Money gram
Accounts department

Sir Faisal
Madam Sumaira

Cash department

Sir Ali,Wajid,Habib,Umer

Operation manager

Madam Sumaira

Car finance

Sir Saeed

Agri finance

Sir Adnan

Home financing

Sir Usman

Credit incharge
Telephone operator

Sir Saeed
Miss Saddiqa gulfam

Foremen

Peon

I joined this branch July 15, 2013 to August 26, 2013 .and during this period I
learned a lot.
Some information about address and contact facility is given below;

5.4.2 Details of supervisors:

During the six week internship i learnt a lot of things from various
departments and in this regard, staff of the bank was very helpful. They tried to
remove all my difficulties through their experience .all the members of the staff
was very kind ,polite and courteous .this branch is not so big but i

worked in

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account opening department ,remittances ,clearing, accounts departments. I

worked with Sir Sikandar he is in bank Alfalah and working as account opening
officer .i also learnt from sir Emmad who was in remittances department and now
he is in accounts department. I also worked with Sir Irfan who was in clearing
department and was very punctual and responsible person. Sir Faisal was
incharge of money gram and sir Ali was head of cash department .i also got an
experience of credits department with Sir Adnan and sir Usman,
5.4.3.

Weekly timetables:

No doubt six week duration is too short time to get all the knowledge about the
bank departments but I tried to collect all the necessary information in this regard
.it was a small branch not so big. But overall it was a good experience for me to
work practically in the Jalal pur jattan branch of Alfalah bank.i did my internship in
followings departments

Account opening

Remittances

Clearing

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And I worked under the head of these departments

1st week (Opening of account):

1st week was in account opening. Name of head was sir Sikandar.

Date

Activity

15-07-2013
Learned about different types of
Accounts
16-07-2013

Learned about the requirements for an

account opening

17-07-2013

Learned about procedure of knowing

your customer

18-07-2013

Filling documents.

19-07-2013

SS Cards , scanning

20-07-2013

dormant activitism information

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nd

week of internship (account opening department):

2

nd

week of the internship was with the same department because some

important things was left behind so as the instruction of operational manager I

worked here for two weeks but I took advantage of that time and got more
knowledge about some other things

Date

Activity

22-07-2013

Learned about typing of dormant letters

23-07-2013

Learned about

putting the ATM

request procedure
24-07-2013

Learned about letter of thanks and

account number

25-07-2013

Hold mail facility

26-07-2013

Learned about Stamps of the account

opening form

27-07-2013

SMS alert facility for online banking

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RD

Week of internship (remittances department)

rd

3 week of internship, supervisor s name was sir Emmad. I learned about

following things.

Date

Activity

29-07-2013

I also came to know what is the concept

of remittances

30-07-2013

pay order

31-07-2013

Demand draft

01-08-2013

telegraphic transfer

02-08-2013

H o treasury accounts

03-08-2013

Learned about NIFT

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th

week of internship (Clearing department):

During the 4rth week of internship I worked under the head of clearing

department .who s name was Sir Irfan who was very punctual and responsible .I
learnt many useful things from him and top of the list was punctuality .Sir Irfan
was very hardworking, completes his work on daily basis.and last day of that
week I spent with telephone operator of customer relationship officer she was
very polite and courteous with all customers her name was Miss Saddiqa.

Date

Activity

05-08-2013

Learned about negotiable instruments

06-08-2013

Drawer and holder of these

instruments

07-08-2013

Learned about inward clearing

08-08-2013

Learned about outward clearing

09-08-2013

Learned about difference these two

types working and NIFT also

10-08-2013

th

Learned about customer care

week of internship (Accounts department and money gram)

When I was in bank Alfalah then Miss Sumaira was in accounts

department but at the end of my internship she was promoted to operations

manager. But I worked under her supervision in the accounts department and
now a days Sir Emmad is working as account officer. Last two days of 5

th

week I

learned about procedure of money transfer which was supervised by Sir Faisal. A
lot of things here which are given below:

Date

Activity

12-08-2013

I learned here to verify amounts and

figures ,stamps and sign etc

13-08-2013

Learned about cash receipts,and

Online

14-08-2013

Arrangement of cheques

15-08-2013

Learned here for reporting to area office

and to head office and ratio analysis
Also

16-08-2013

Learned about money gram

17-08-2013

Learned about formalities of money

Gram

th

week of internship (cash and credit department)

Last week of my internship was spending in cash and credit department.

these 3 days I spent in cash department sir Ali was the head of this department
he gave me overview of the the whole cash department and last 2 days I went to
credit department but due to short time and Sunday I could achieve a limited
knowledge of that department Sir Adnan was the head of that department.

Date

Activity

19-08-2013

Learned about cash transactions

20-08-2013

Online payments

21-08-2013

And learned

about balance of Daily

cash transactions
22-08-2013

Learned about credits for car and home

23-08-2013

And

learned

agriculture

about

finance

For

5.4.4 Departments where I done work:

5.4.4.1 General banking

In jala pur jattan branch under the general banking followings departments
are working; remittances, accounts opening, clearing and accounts department
.there is a brief introduction of those department.

Remittances department of bank Alfalah :

The remittances department is responsible for funds transfer throughout
the country .it is a safe way of transfer of payments .time and money can be save
by drawing demand draft and pay orders and online transfer and telegraphic
.NIFT plays vital role in transfer of payments.
Account opening department of bank alfalah:
Sir Sikandar who was head of this department collects all necessary information
from customer for opening a new account and also control the working of
accounts and ATM cards also.
Clearing department of bank Alfalah;
The clearing department can collect and deposits different types of
negotiable instruments which are issued by some other banks, this department
deals with the cheques of banks. This department is under the supervision of sir
irfan.
Accounts Department of bank alfalah:
This department is responsible for verifying of daily transactions, reporting
to head office, reporting to area office and also responsible for ratio analysis.
5.4.4. 2 Department of cash in bank alfalah:
It is supervised under Sir Ali and this department is most important from all
the departments

5.4.4.3 Customer Service Department:

There is a customers service department in every branch of the bank
Alfalah .in branch this duty is performed by miss Saddiqa Gulfam .
5.4.4.4 Credit Department of alfalah bank :
Credit department of bank alfalah is supervised by sir adnan .bank alfalah
helps the people by providing them credits at easy installments. Credits are also
important for the running of a bank.
Detail description of the operations/activities of the departments:
There is a detail of my internship departments as given below;

ACCOUNT OPENING DEPARTMENT:

This department under the supervision of sir sikandar and it is responsible for the
customers accounts. Some formalities are made by bank alfalah. A proper form
is filled by customer for opening an account.
The first part day of my internship I learned about the different types of.
Current account:
It also proves profitable for bank because there is a sufficient amount in the
account.
Account s feature:-

Initial amount is Rs.5000 /Zaakat is not cut off

If balance is low from 5000/- then 50 rs will be cut off from the remaining
balance
Online is free through current account

Saving Account:
Some customer open savings account for the purpose of saving the money for
future benefits and fulfillments of their needs.

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Features of saving account:-

The initial amount which is required for opening a saving account is 500
RS.
Online is not free in the saving account 174 RS are charged from the
customer.
When account is closed no charges are charged from the customer.
zakat is also deducted from the saving account 5 no cutting on loss
account
No cutting will be on less amount from 500 RS.

Royal Profit Account:

Royal Profit account is suit able for business society .because this
accounts opens with a heavy amount.
Characteristics:

Initial amount is Rs.50, 000.

Profit are distributed at Monthly Basis
When investment will be High the chances of profits will be more
Zakat is deducted
Withholding tax is also deducted
if amount is less than 50 rs will be cut off from the remaining balance

Kamyaab karobaar:
Terms and conditions are same for as for current account

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Alfalah kifayat account:

This account gives 7.5 % profit at monthly basis
Term Deposit Account:
A term deposit account where amount is fixed for a period and when that
date matures the customer is permission to withdraw of the amount.
Features of term deposit account:-

Profit is fixesd
If the deposited period is longer than the rate of interest will be high.

This account can be fixed for three, six, or for the one year or for the five
years period of time.
Zakat is deducted and withholding Tax is charged @ 10%.
If the customer withdraws money before the due date then no profit will be
paid for which he was promised.

Basic Banking Account:

This type of account is introduced for only salaried persons .because
salaried persons receive salary at fixed dates and they can operate it with more
ease.
Features of basic banking account:-

Minimum deposit of Rs. 10,000.

only three transactions will be occurred in a month
1st two transactions are free of cost

Bank has a right to close the Account if the balance is zero after six
month.

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Procedure of opening an account:

Basic knowledge about customer. Then national id card is verified .and
bank alfalah has a printed form for customers which is filled by customer.
Brief introduction of account opening form:
Name:
The first step in the filling of account opening form is asking customer
name .name should be same as on computerized national identity card. The
name should be in block letters .verysis

of CNIC is also made and if CNIC is in

urdu or in english then verysis

should be in same language.

Occupation of the customer should be note down in account opening form. The
mobile number, fax number and corresponding of customer are taken. Sometime
customer has two different addresses for example address of home and also
office .then it is asked, which would be used as corresponding.
Signature:
Signatures of the customer are obtained on the account opening form
where it is required. Some time customer wants to use different sign from ID card
sign and if he does it then he will use that sign every time for any bank
transaction otherwise he will not able to do transactions. These signatures should
be not so easy .because if sign are so easy then there will be a chance of copy
your signatures for any wrong activity .and if your signature are too much easy
then three passport size pictures are required for account opening and then you
have to come himself for dealing every kind of transaction. Signature are taken
on account opening form and also on SS card also There are specimen signature
card with are attatched with account opening form. and after taking signature

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on SS Card ,one card is sent to headoffice with form and one is kept in internal
documents of the bank for record .
Cheques Book Requisition:
Cheque books are also issued by head office when these are required by
customer .there ia an option to take cheque book of twenty five pages or fifty
pages also.but some customer wants to use only ATM. sometimes customer ask
for not sending any information related to account ,then there is a option of hold
mail, it is the policy of bank to make confidential every aspect of activity of
customer ,so charges are charged from customer .
ATM form:
If customer wants to take ATM card for operating the account then ATM
form is also filled and attached with account opening form.
Undertakingform:
undertaking is also attached with account opening form.
Stamps:
After filling form stamps are used.
Account Number:
When all the formalities are completed and form is filled and stapmed by
officer then the final approval of account has to be taken from the Branch
Manager. When it is approved by the managerof branch an account number is
allotted to the customer all the information is entered into the computer. Then that
account number is written on the Cheque Book, Specimen Signature cards

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and account opening form. Sccaning of the form documents of the form are
sccaaned in the bank sccaaner .
Sending the account opening form to the Head Office:After fulfillment of all the requirement and attatching the documents and
verification of theaccount opening form from manager of the operations , the
account opening form is send to the Head Office of bank alfalah which is situated
in Karachi and made a request from the officer to issue a printed cheque book for
relevant customer after 7 to 15 days a letter of thanks is send from the head
office at customer corresponding address and customer have to come to bank
with that letter to receive the cheque book.
Issuance Of A Cheque book:-

This was done under sir emmad .he receive all the cheque books which
was sent by head office and on arrival of relevant a/c holder, was given to him.
Usually bank alfalah issues cheque book of twenty five cheques to the saving a/c
before finishing , customer should have to come for putting a request for a new
one .
Minor:
A person who is below from 18 years of his age cannot operate an
account himself but he can operate it through his guardian
Instructions about minor account:Guardian of the minor account will continue and will be engaged in dealing
the transactions and operations the account until the minor would not attain the
age of maturity which is 18 years.

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Documents for minor:

Documents which are required for opening a minor account:

Computerized national identity card of his guardian.

B form of minor (this is a proof of his/her age of minority)

JOINT ACCOUNT:
Joint account is an account of two or more persons and authority of
operating the account is optional. These persons can be partners or members of
any organization.
Procedure of account opening
Account title:
In the title of a joint account names of holder are mentioned.
Instructions:When we are opening a joint account then it should be clearly ask from
the account holder for the authority of operating the account and who will be
entitle for payment in case of death of any partner. and if joint account is of three
or more persons then extra sheets will be used for getting information and these
sheets are stapled .
Documents required:
Computerized national identity card is required from all holders for
opening an account and after obtaining that card date of expiry is also checked.

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Signatures:
Signature of all holders on the form under special columns as applicant.
and on the specimen signature card only two authorized holder would be able to
sign and they will be able to operate the joint account .and cheque book is issued
to only one member of that account and only he can sign for issuing
cheques.individual account. When a single customer wants to open an account
with his/her own name that is called individual account and only that person will
authorize for operating accont. Procedure of opening individual account;
Title:
The name which is mentioned on CNIC of that person will called the title of
account. And information is obtained from the customer for next of kin in case of
death of account holder, who will be authorizing for operating the account.
Documents:
if the customer is salaried person then a proof of income is required or
salary slip or a written statement is required from where customer works.for
example during my internship a lady come for opening account but works in a
private school and having no salary slip then she was asked to bring a written
statement about her job by the principal of that school because it is necessary to
take evidence of source of income to stop money laundering. Computerized
national identity card is also required for account opening.

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Proprietorship account:
when a firm is owned by a single person and he /she opens an account
with the name of firm then that account will be called proprietorship account.
Having same procedure only letter pad is required.
Partnership accountS:
It is a term which is used to describe relationship among two are above of
them persons ,who are agree to share profits and losses of a business and for
which they are acting as partners ..
Document:

Computerized National Identity Card is achieved

partnership deed

written evidence of registry of firm

A letter pad is demanded which will show the proof of registration

Stamp.
If we have declared any third person for giving him authority to operate,
then name of that person is compulsory to mention.

National tax number but it is optional

DEPARTMENT for purpose of remittance:

It is exchange of amount from a place or city or town to another place or
person
When two parties agree for a contract or deal and they dont want to make cash
transactions they use this section because. It is a useful mode of exchange of
money or any other instrument which can be equal to the money and this would
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be possible between the same banks branches. This section of bank alfalah is
used to remove the difficulties of exchange money without doing any cash
activity all the things are done through this section.
Types

Inward remittance

Outward remittance

Internal remittances:
Internal remittance is done through receiving instrument directly and is
responsible to pay to other party.

External remittances:
In this section instruments are sold and issue to the responding branches.
Payment modes:

Telegraphic way of transferring

Drafts form of demand

Order of payment

DRAFT form of demand:

It is a draft, which is used to make a written order through a branch of any
bank for the purpose of payment of amount to another branch.
ORDER of payment:
Banks issues order of payments against cheques,in this procedure
amount is cut off frome the customer account and it is confirmed at the spot that
amount will be transfer. And these parties are involved purchaser, payee.

TELEGRAPHIC way of transferring:

A way of exchanging money telegraphically and thats not negotiable
retransferring of amounts from a branch to the other relevant branch

CLEARING DEPARTMENT:
This section is under the supervision of sir irfan .this is also a way of
exchange of amounts but in the form of cheques. Cutomer comes with cheques,
fill the slips for deposit purpose, and after checking the relevant customer
account number and amount in acoount, it is decided that it would be clear or
not.
Features of this section are given below

To make sure for transfer.

To have a complete check on money laundering

National institution of financial transaction:

Clearing is made through this institute .this institute is made by state bank.
Then others bank take membership of this institute by paying for that. Then a
worker of that institute comes to bank alfalah and gives him a bag of
cheques,which was received by sir irfan .this institute is responsible for
collection.
Clearing divisions:

Inward clearing
Outward clearing

Inward clearing:
The procedure of internal clearing is simple .worker of nift comes with
cleared cheques ,then date ,amount in words and amount in figures is matched
and staps,and clearing rates are also checked. And date of cheques can be of
last 6 months but it cannot be of next day.

Outward clearing:
In this type,cheques are recived and after taking stmps are used and after
checking entries are made in the relevant register.

Accounts and cash department:

Accounts department:
This section maintain the records of all expenses , deposits, and also
advance soft the bank. And main work of this section is sending reports which
could be based on the annually or monthly activities. Miss sumaira was head of
the accounts section and it was her duty to do report to head office and area
office for any miscellaneous activity and make budgets of bank and it was also
her duty to maintain fixed assets of bank
Cash department:
Cash section was under the supervision of Sir Ali. This section is
responsible to maintain the opening and closing balance and these balances
should be recorded in the registers also .because systems generates exact
quantity of remaining balance, which must be in our hands at the end of that day.
There are five types of cash involve in the cash center which can be sorted, in
good and better position cash. 2

nd

type can be unsorted .we can say this type of

cash can be muddy or in bad position. The 3

rd

one is soiled,which are in

damaged position notes. And 4rth one is fresh or new cash. Which can be in
fresh notes the 5

th

one are coins which can be of one, two or five rupees. State

bank of Pakistan has made restriction about soiled and unsorted cash. Ans
sorted and new cash is used in all activities. Prize bonds are also included in
cash section .schedules are given with details and originates the lucky draw. And
within announced dates it is dealed, purchase and sale is made. national saving
center is engaged in these activities .there are many benefits of prize bonds but if
we dont collect our prize in due dates then we will not entitle to claim. Usually
one month is time for collection. There are some limits regarding cash withdrawal
also.

ATM there is also some information about auto teller machine card .if someone
losses his card then he should inform to the relevant department for stop
payments through card.and if machine captures your card while operating ,due to
dialing wrong pin code,error,or due to expiration of the card, or due to any other
reason for example you have forgotten your pin code then an acknowledgement
is filled by customer and after approving that acknowledgement, customer should
have to come with id card then it is returned to customer name, nic number is
note down if it is not our customer and signature of customer and only account
number is used .if it is our customer, bank name. Subject and date is also
mentioned.
Money gram:
This section was under supervision of sir faisal .money gram section is a
contract between America based money exchange company. This company has
made many contracts with other banks also people who send money through
money gram, pay charges for that person. Because they want immediate
payment and for that purpose they pay come extra. For making the payment of
money .original ID card is required because copy of ID card is not acceptable.
And there are chances of frauds in case of copy.if amount is above from fifty
thousand then very sis of id card is required and if amount is above from two lack
then due diligence is required .here the term of due diligence is used for a written
statement of information of customer. For making payment .special receipts are
printed and these are fileed by taking information from the customer. Sometime a
hidden question is asked for the purpose of security. Before making payment it
should be confirmed that, receiving person is free from the list which is sent by
govt. agency where names of terrorists are given. date, day and year is also
mentioned on the slip. And after making payment signature of that person are
attained.

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5.4.5 Tasks and Projects assigned to me during the internship.

I done my internship in Alfalh bank in Jalal pur Jattan but only for six
weeks. Duration of internship was too much short. And due to this reason many
tasks were not assigned to me. The tasks which were assigned during internship
to me are as follow.
First task was given by branch manager to maintain the discipline during
learning which I maintained during whole period.
The Second task

was given to me by Sir Sikandar to find out Customers

for opening new account then next day I found three new customer and called
them for opening account .third task was assign to me by manger operation to fill
the cash slips and I done it while learning. Forth task was assigned to me by sir
Adnan to make stock reports and i did it successfully.

5.4.6 Summary of learning:

5.4.6.1 Skills and qualifications:
During my internship I learnt a lot because it was a first practical
experience for me to work in any organization. It was really good and useful for
me. During my internship I gained a lot of things. It has changed my views about
professional and educational life there is much difference in the theoretical. when
I was working in account opening department ,every kind of customer were come
for taking information only or for the purpose of new account .so I observed
different kinds of behaviours . Some were co operative and some were
aggressive, and I met with those customers who were regular customer of alfalh
bank. In two weeks experience of account opening department I got the skills of

Bank Alfalah

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customer dealing, judging, motivation and politeness. Because while working

with a team we have to maintain our attitude, speaking style, and gestures also.
By working under remittance department I learned about social skills, speaking
power and also learned about the procedure of formal communication. While
working with clearing and money gram department.
I learned the skills of punctuality and courtesy also. The main things
which i learned and adopted also ,is politeness and humbleness ,in every kind of
situation because these two things can bring good and positive solutions of your
problems and these two things are also present in all the employees of bank
alfalah jalal pur jattan branch. Due to working with different people i learned
different qualities and my confidence and knowledge level also been increased
by practical implication .after completing internship I realized it is very fruitful for
students and specially for grooming their personality .it
compulsory part of a professional degree courses and not

should be a
necessary only for

business administration students ,for other departments also because by

practical experience we learned in better way instead of only theory.

5.4.6.4

Internship activities correlated classroom knowledge:

It is good to do internship in your relevant organization e.g I choose bank

for my internship and the reason behind this, correlation of this organization with
my classroom knowledge. Because operations and daily activities of the bank
were related to knowledge of finance which is my specialization field in business
administration. Before doing internship I feel it is a boring and time wasting
project which is assigned to us but after completing it, my views has totally
changed toward internship. Now I admit it is very useful way to achieving
practical knowledge and experience .it provides opportunity to polish your social
skills, grooming of personality and also helpful in increasing confidence level. it
motivates us to learn about new and interesting things . Internship creates a
sense of responsibility among us.

And also removes conflicts of concepts because while studying in

classroom some theoretical concepts were not cleared to me but during
internship i learned about these concepts, how they actually exist in our practical
life. And by observing difference between theoretical and practical knowledge i
will suggest to do internship to gain practical experience. Then we will be able to
apply this knowledge towards the related fields.

Conclusions of the report:

In the conclusion section of the report, evaluations are described.
6.1 A summary of key conclusions derived from the internship
experience:
Conclusion of my report is based on my experience, that I accept banks are
important for our society and play vital role in economy but it is a fact that the
way of their business is against our religion which teaches us interest is not good
for us and the 2

nd

thing which I observed is the tough working routine of

employees .while working here their social life affects adversely. And time period
which was given for tasks and targets is also short. Alfalah has strict rules and
this is good thing to follow rules but sometimes customer dont like it.

7 Recommendations:

It was very good experience to do internship in bank alfalh jalal pur jattan
branch so on behalf of my six week experience I want to give some
recommendation to staff of bank
Services should be properly advertised which are provided by bank
To increase the work efficiency of employees, manager should set a
strategy of incentives.
Operations and systems should be more improved .and IT drawbacks
should be removed.
Audit of operations should be internally.

Expenses of the bank should be controlled.

Unpaid cheques which are drawn on bank alfalh are not mentioned in a
separate register so it should be note down.
There is lack of staff in cash department so at least two more employees
should be hired

8 References:
All the information provided by making this internship report has been
gathered during doing internship in Alfalah bank and from the following source:

Website of Alfalah Bank wwwalfalah.com.pk

www.google.com
Account opening officer sir sikandar

Clearing officer

:sir irfan

Annual report of alfalh bank 2011

Money gram

sir faisal

Banking notes
Accounts

miss sumaira

Telephone operate miss saddiqa