BUSINESS COMMUNICATION

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LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Multiple Answer
Question
Personal negative emotions which make it difficult to do our best are
Correct Answer Strife , Jealousy , Anger
Your Answer
Strife , Jealousy , Anger
Select The Blank
Question
________ can prompt people to find a better way of doing things
Correct Answer Stress
Your Answer
Stress
Multiple Choice Multiple Answer
Question
Physiological noise is in the form of
Correct Answer Hearing disorders , Illness
Your Answer
Egotism , Hostility
Multiple Choice Multiple Answer
Question
Proposal is
Correct Answer A presentation for consideration of something , Appeals or bids for grants,donations etc
Your Answer
A presentation for consideration of something , Appeals or bids for grants,donations etc
Multiple Choice Multiple Answer
Question
What are macros?
Correct Answer It is a word processing feature , It formats the document
Your Answer
It is a word processing feature , It formats the document
True/False
Question
The potential for good relationship increase when we begin to focus on ourselves.
Correct Answer False
Your Answer
False
Multiple Choice Single Answer
Question
The first steps to becoming a great manager are simply
Correct Answer Common sense
Your Answer
Common sense
Multiple Choice Single Answer
Question
To build a positive reputation among people , one has to take care of
Correct Answer Relationships
Your Answer
Relationships
Select The Blank
Question
The ________ is written as a formality in the body of the letter.
Correct Answer Closing paragraph
Your Answer
Closing paragraph
True/False
Question
The inside address of the letter and the address on the envelope are different.
Correct Answer False
Your Answer
False

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True/False
Question
Tele prospecting is calling customers to maintain and nurture key account relationships.
Correct Answer False
Your Answer
False
Multiple Choice Single Answer
Question
It consists of the name and address of the person to whom the letter is being sent
Correct Answer Inside address
Your Answer
Inside address
Multiple Choice Multiple Answer
Question
This makes communication difficult
Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on
themselves
Your Answer
One party gets angry , One party keeps focus on themselves
Select The Blank
Question
The ________ body of the presentation should be broken into short and clear units
Correct Answer Main
Your Answer
Main
Multiple Choice Single Answer
Question
This number can be used in further correspondence for ready reference.
Correct Answer Outward
Your Answer
Outward
True/False
Question
There are two types of presentation
Correct Answer True
Your Answer
False
Multiple Choice Multiple Answer
Question
Resistance stage
Correct Answer It is the second stage of stress , Here the body repairs damage caused from the stress
Your Answer
It is the second stage of stress , Here the body repairs damage caused from the stress
Select The Blank
Question
Goals help us to ________
Correct Answer Communicate
Your Answer
Communicate
Multiple Choice Single Answer
Question
What is the most important part of any letter?
Correct Answer Body
Your Answer
Body
Match The Following
Question

Correct Answer

Your Answer

Subject

Objective of letter

Objective of letter

Salutation

greeting

greeting

BUSINESS COMMUNICATION
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Post Script

Post Scriptum

Post Scriptum

Memorandum

Memo

Memo

Proposals

Invited

Invited

Multiple Choice Single Answer

Question
Motivation is :
Correct Answer Encouraging
Your Answer
Encouraging
Select The Blank
Question
The concept of achieving success begins with ________ mental attitude
Correct Answer Positive
Your Answer
Positive
Multiple Choice Multiple Answer
Question
In less literal terms Vision is the ability to
Correct Answer Read between the lines , See opportunity
Your Answer
Read between the lines , See opportunity
Select The Blank
Question
A ________ is the core of business communication as it is an action oriented affair.
Correct Answer Feedback
Your Answer
Feedback
True/False
Question
Written communication is a direct communication.
Correct Answer False
Your Answer
False
Multiple Choice Single Answer
Question
While encoding a message the receiver
Correct Answer Interprets the message
Your Answer
Interprets the message
True/False
Question
To avoid stress stay away from things that are negative
Correct Answer True
Your Answer
True
Multiple Choice Single Answer
Question
What type of communication can be used as a legal record which may be used in the court
of law ?
Correct Answer Written
Your Answer
Written
Multiple Choice Multiple Answer
Question
What is B2C?
Correct Answer Business to consumer , It is an internet domain , It is useful for products and services when
shopper's aim is convenience and buyer's aim need information about product features and prices

BUSINESS COMMUNICATION
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Your Answer
Business to consumer , It is an internet domain , It is useful for products and services when
shopper's aim is convenience and buyer's aim need information about product features and prices
Select The Blank
Question
Examples of environmental stress is ________
Correct Answer Humidity
Your Answer
Humidity
Multiple Choice Multiple Answer
Question
A person without vision sees
Correct Answer What is immediate , What is convenient
Your Answer
What is immediate , What is convenient , What happened in the past
Multiple Choice Multiple Answer
Question
Methods of presentation can be
Correct Answer Reading , Memorising presentation
Your Answer
Reading , Memorising presentation , Extempore
Multiple Choice Single Answer
Question
People who do not have dreams of their own will see your vision as
Correct Answer Impossibility
Your Answer
Baseless
Multiple Choice Single Answer
Question
A high score in Systematic Problem-Solving Process indicates
Correct Answer You are analytical
Your Answer
You are analytical
Select The Blank
Question
Only ________ percent of worries are considered as cause of concern
Correct Answer 8
Your Answer
8
True/False
Question
Memorandums cannot be structured in email system.
Correct Answer False
Your Answer
False
Multiple Choice Single Answer
Question
This is like the warehouse in electronic market
Correct Answer Server
Your Answer
Server
True/False
Question
The receiver of the message has to encode the message
Correct Answer False
Your Answer
False
Select The Blank
Question
The ________ should indicate what is contained in a message in one glance itself.
Correct Answer Subject
Your Answer
Subject

BUSINESS COMMUNICATION
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Multiple Choice Multiple Answer
Question
What is B2B?
Correct Answer Activities conducted on this are higher than B2C by 15-20 times , It is business to business ,
It is an internet domain
Your Answer
Activities conducted on this are higher than B2C by 15-20 times , It is business to business ,
It is E-commerce , It is an internet domain
Select The Blank
Question
In the ________ stage if the stressor does not go away , the body cannot repair the damage
and must remain alert
Correct Answer Resistance
Your Answer
Resistance
Select The Blank
Question
A successful employer is one who shows ________ to his employees.
Correct Answer Compassion
Your Answer
Compassion
Multiple Choice Multiple Answer
Question
Various kinds of disease caused from stress
Correct Answer Heartbeat increase , Increase in perspiration , Slow digestion
Your Answer
Heartbeat increase , Increase in perspiration , Slow digestion
Multiple Choice Single Answer
Question
Communication is a
Correct Answer Continuous process
Your Answer
Continuous process
Match The Following
Question

Correct Answer

Your Answer

Head stiffly held

Pride

Pride

Subordinate

Brief eye contact

Brief eye contact

Tapping foot

Impatient

Impatient

Dilated pupils

Surprised

Surprised

True/False
Question
Telesales is generating and qualifying new leads for closure by another sales channel.
Correct Answer False
Your Answer
False
Multiple Choice Single Answer
Question
If a particular communication is governed by some norms and regulations it is called
Correct Answer Business
Your Answer
Business