KPI ID

KPI Class

x
x
x
x

Mediation

Rejected Files
Incorrect filtering
Mediation to Billing
Mediation to Roaming TAP OUT
Mediation to Roaming TAP IN (MTC ONLY)
Mediation to Interconnect
Mediation processing completeness
Overall Mediation

021
022
121
424
425
326
020

x
x
x
x
x
x
x

SMSC

x
x
x
x
x
x
x
x
x
x

SMSC CDR vs. Mediation

SMSC CDR vs. Post Paid Billing
SMSC CDR vs. Prepaid IN
SMSC CDR vs. Roaming (outbound)
Overall SMSC

031
131
231
431

x
x
x
x

Negative Balances
Balance movement validation
Deferred Revenue Reconciliation
Vouchers/Charging accuracy
Discounts/rates reporting
Prepaid rating accuracy
Prepaid reporting accuracy

241
242
243
244
245
246
247

x
x
x
x
x
x
x

Revenue saved vs recovered

210
011
012
010

Subscription Assurance

MSC

MSC CDR vs. IN CDR

MSC CDR vs. SMSC CDR
MSC CDR vs. Mediation OUT CDR
Overall CDR Completeness

IN

Subscription Assurance

001
100
101
102
103
200
201
202
203
500

Rating & Charging Accuracy

Usage Completeness

KPI Code

KPI Name

Platform or Process

Subscription completeness
HLR vs. Post Paid Billing System
Post Paid subscribers Count
Post Paid subscribers Status
Post Paid subscribers active services
HLR vs. Pre Paid System
Pre Paid subscribers Count
Pre Paid subscribers Status
Pre Paid subscribers active services
HLR vs. Value Added Services Platform(s)

IN
Overall IN

Interconnect

Discounts/rates reporting
Trunk groups reconciliation
Interconnect rating accuracy
Interconnect reporting accuracy
Days Sales Outstanding
Overall Interconnect

351
352
353
354
355

Operators list completeness

Discounts/rates reporting
Roaming system in/Out
TAP OUT vs. FCH invoices
TAP IN vs. Billing System
TAP OUT Rating
TAP IN Rating
FCH reports
RAP OUT completeness
Days Sales Outstanding
Overall Roaming

461
462
463
464
465
466
467
468
469
470

Roaming

Rejected records
Rating Accuracy
Billing success
Bill cycle verification
Reporting completeness/accuracy
Days Sales Outstanding
Overall Post paid Billing

171
172
173
174
175
176

Billing

Call failure rate

RA Savings ($)
RA Recoveries ($)
WholeSale Vs. Retail Sales

002
003
004
005

Others

x
x
x
x

x
x
x
x

x
x

x
x
x
x

x
x
x
x

x
x

x
x
x

ss

Control Points & Data Types

3xx Roaming

2xx Pre-paid

1xx Post-paid

IN
IN
IN
IN
IN
IN
IN

Dump
Dump
Dump
Dump
Dump
Dump
Dump
Dump
Dump

Remarks

SMSC
SMSC
SMSC
SMSC

Billing
Billing
Billing
Billing
IN
IN
IN
IN
VASP

Data Type 02

Mediation
Mediation
Mediation
Mediation
Mediation
Mediation
Mediation

Dump
Dump
Dump
Dump
Dump
Dump
Dump
Dump
Dump

Control Point 02

MSC
MSC
MSC

Data Type 01

Control Point 01

Timeliness

HLR
HLR
HLR
HLR
HLR
HLR
HLR
HLR
HLR

Revenue

The sum of KPIs 100, 200,

x 500 x
x
Sum of the postpaid related
x KPIs
The delta between subs xon the HLR and Subs on the billing system
Active subs on HLR but xinactive on Billing and vice versa
Services defined on HLRx but not on billing and vice versa
Sum of the prepaid related KPIs
The delta between subs on the HLRx and Subs on the IN system
Active subs on HLR but inactive on xIN and vice versa
Services defined on HLR but not onxIN and vice versa
Services defined on HLRx but not onxCRM/VASP and vice versa

CDR File
IN
CDR File Reconcile the volume of CDRs between
x
MSC and IN
CDR File SMSC CDR File Reconcile the volume ofxCDRs between
x
MSC and SMSC
CDR File Mediation CDR File Reconcile the volume ofxCDRs between MSC and
x Mediation taking
The sum of the above KPIs
x
x
x

Inputs MediationRejected filesVolume of rejected records

x after reprocessing/recucling
x
Inputs MediationRejected filesVolume of wrongly filtered
x records due to wrong
x business rules/form
Inputs
Billing CDR Files Volume of post paid records
x
reaching mediation and not avilable in b
Inputs
Roaming CDR Files Volume of roaming in records reaching mediation
x and not avilable in
Inputs
Roaming CDR Files Volume of roaming out MTC records reaching mediation
x
and not av
Inputs InterconnectCDR Files Volume of interconnect records in mediation not reaching Interconne
Inputs Mediation Outputs Total volume of processed
x files taking into account
x
rejected and sus

CDR files Mediation Inputs Volumes of CDRs in both

x SMSC and
x Mediation
CDR files
Billing CDR Files Volume of Post Paid SMS
x CDR completeness
CDR files
IN
CDR Files Volume of Pre Paid SMS CDR completeness
x
CDR files Roaming TAP IN Volume of Roaming in SMS CDR completeness
x

database
database
database
database
database
CDR files
database

VOMS

IN

total volume and value of customersx with negative balances in IN

apply the formula IN ending balancex = IN beginning balance + recha
validate the financial system's deferred
x revenue balance against cus
database valide the amount of recharges as per
x IN vs. VOMS database
automatic discounts/rating tables inxIN vs. published rates
recalculate a sample CDRs using published
x
rates to validate the cha
Report Validate that IN reports include all CDRs
x
in database

Interconnect database
Interconnect database
MSC
database
InterconnectCDR files
InterconnectCDR filesInterconnect database
Interconnect database

automatic discounts/rating tables in interconect system vs. published

reconcile trunk groups on MSCs vs. interconnect billing system and
recalculate a sample CDRs using published rates to validate the bill
Validate that interconnect reports include all CDRs in database
Number of days interconnect debits remain outstanding

Roaming Database
MSC
database validate the names of active roaming partners x
Roaming Database
automatic discounts/rating tables in roaming system
x
vs. published ra
Roaming
Inputs
Roaming TAP Out ensure the completeness of CDRs processing x
Roaming TAP OUT
FCH
Report review the completeness and accuracy of roaming
x TAP OUT record
Roaming TAP IN
Billing
CDR files Ensure the completeness of CDRs processingx
Roaming TAP OUT
Re-rating of sample TAP OUT records to verify rating accuracy
Billing
CDR files
Ensure the accuracy of Roaming CDR rating x
FCH
Report Roaming
Input
Ensure the completeness and accuracy of TAPx IN records in FCH re
Roaming RAP Output FCH
Report Ensure the completeness and accuracy of RAPx OUT records in FCH
Roaming Database
Number of days roaming debit remains outstanding
x

Billing
Billing
Billing
Billing
Billing
Billing

database
CDR files
database
database
database
database

Billing

reports

% of rejected records after

x reprocessing
recalculate a sample CDRs
x using published rates to validate the bill
% of successful bills perxbill cycle
Validate rating, discounts,
x taxes and completeness of sample bills p
Validate that billing reports
x include billing ledger
Number of days billing debit
x remains outstanding

Call faluire rate

x
x
x
Total amounts saved and
x recoveredx due to RAxefforts

IC System CDR Files

IN,Billing,Roaming
CDR Files Compare IC OUTPUT with
x (Billing OUTPUT+IN
x
x OUTPUT+Roaimng

enue

Affected

x
x

SMS VAS

x
x

SMS

x
x
x

Voice

4xx Interconnect
x

x
x
x
x
x

x
x
x
x
x

x
x
x
x
x

x
x
x

x
x
x

x
x
x
x

x
x
x
x

x
x
x
x

x
x
x
x

x
x
x
x

x
x

x
x

x
x
x
x

x
x
x
x

x
x

x
x

x
x

x
x
x

x
x
x

x
x
x

x
x
x
x
x
x
x
x
x

x
x
x
x
x

x
x
x
x
x

x
x
x
x
x

x
x
x
x
x

x
x
x
x
x

x
x
x
x
x

x
x
x
x
x

x
x
x
x

x
x
x
x

x
x
x
x

x
x
x
x
x
x

x
x
x
x
x
x

x
x
x
x
x
x

x
x

x
x

x
x

x
x

verify rating accuracy