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Documente Cultură
Annemarie Groenewald
City Of Cape Town
A collaboration of:
Project Closure
Key points to Take Home
Questions
3.7 million
15.9 %
82 %
Area:
2461 km2
Rateable Properties:
933 608
Employees:
23 579
The City received an Impact Award for Innovation in the Public Sector at the AFSUG
2010 conference for the C3 Notification system - an internal process that is used to
record, track and report complaints and requests from residents and ratepayers
Cape Town maintains clean financial record - 9th consecutive unqualified audit opinion
from the Auditor-General of South Africa (2011/2012 Annual Report)
City receives highest municipality credit rating from Moody's International (2013)
Special Achievement in GIS (SAG) award at the 2013 ESRI International User
Conference whereby they recognized outstanding work with GIS technology
MM
SCADA*
- Procurement &
Inventory Management
EDI
- Plant Maintenance
PP
- Financial Accounting
SD
FI
Sales &
Distribution
Financial
Accounting
Materials
Mgmt.
- Management Accounting
Controlling
ECC6 and
IS-U/CCS
Production
Planning
AM
Fixed Assets
Mgmt
QM
PS
Quality
Management
Project
System
PM
Field
Service
Support
Plant
Maintenance
Work
Clearance*
CO
WF
Industry
Solutions
Human
Resources
SM
Service
Mgmt
Workflow
IS
HR
CAD
GIS
AM/FM
- Asset Management
IS-RE
IS-U /
FERC
IS-U/
CCS
- Project Accounting
- Real Estate
Management
- Industry Solution for Utilities
- Customer Care & Revenue
Management
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
Citizen Portal
AMI
BObj
E-Leave
2013
MSS
ESS
SSM
ITSM
LUM
PSRM
Benefit
Realisation
CRM
4.7 Upgrade
Business
Warehouse
Corporate
Performance
Management
ERP6 Upgrade
Flexible
RE
ISIS
Solution
Manager
Custom
Relationship
Mng
SAP ECC6
e-Recruitment
Business
Warehouse
Internal
Portal
Supplier
Relationship
Mng
SAP GRC
Integration
Hub
Public Sector
Records Mng
Business
Objects
Strategy
Management
TREX /
MAXDB
Content S
Business
Planning &
Consolidation
Citizen Portal
(eExternal
Services)
City of Cape
Town External
Portal
MAXDB
Database
Oracle 11
Netweaver Stack 7.3
EHP5 (Upgrade in November to EHP7)
BW 7.3 (Upgrade in November to 7.4)
ECC6 - 22 Terrabyte
BW - 5 Terrabyte
11 Production systems
Overall 100 systems eg DEV, QA, Training
Slide 12
Slide 13
Slide 14
E-Services Portal
MDUS Environment
AMI Environment
Consumption
Graph
Illustrations
Meter Commands
IS-U Outbound Integration
IS-U
Meter Responses
Meter
Meter Commands
Meter Responses
PSRM
PSRM Inbound Integration
BRF+
SAP Netweaver
Meter
Meter Event
Filters
Meter Events
Meter Events
Scope mgmt
Timeline, execution
Budget
Resources,
Stakeholders
Quality
Risks
Communication
Procurement
Data
Infrastructure
Resources,
users
Support
Authorisations
Technical roles (PI was new) were more
complex than business roles
Business users tested with their real profiles
Development
Configuration
Project Closure
Live operations
Overall
satisfaction
with delivery
Value delivery
Objectives achieved:
Manual process automated (bi-directional communication with meters) reduced workload
for Validations and Master Data departments (moving in/out, device installation/removal)
Automated creation of Service Notifications for Meter Events
Electronic Storage of Electricity documentation on PSRM
Implementation of Customer-facing Portal with Integration
Bottom line: Project Success Factors have not changed over the years.
If a project is set up for success, managed with appropriate governance
and with joint commitment to one goal it will be a success.
Questions
Slide 22
Annemarie Groenewald
City of Cape Town
annemarie.groenewald@capetown.gov.za
A collaboration of: