SUZANNE Y.

BENNETT Telephone #: 714-893-0335

11871 Wutzke St. Cell #: 714-273-1720
Garden Grove, CA 92845 E-mail: sbennettcareer@yahoo.com

WORK EXPERIENCE:
2009-Current Office Assistant
Hands of Hope, Costa Mesa, Ca
• Assist with yearly revision of Educational materials, Excel and Word Projects.

2007-2009 Business Site Liaison/Administrative Assistant

UHC, Cypress, Ca
• Administrative duties include Coordinating travel plans and appointments for upper management,
department calendars, establishing service requests, arranging site tours.
• Project management duties include research & compilation of HCDS data into Excel
spreadsheets
• Operations Management duties include processing and on-boarding of new registered nurses to
HCDS department and setting up nurses to work at home.
• Order Software, Hardware, Request Service Requests, Assembling Systems. Follow up to
Service Requests, Facilities Requests, Maintenance and Safety Issues for the Department.
• Verification and maintenance of NurseLine Nursing Licensure Follow up with Nurses to
keep our dept. in compliance with AARP/Medicare Guidelines.
• Developed New Employee Packet to include Website for New Employees to Review
Benefits, Assist New Employee with Filing W2, and State Tax Forms.
• Liaison between Department Employees and Management, Coordinate Meetings, Arrange
Conference Room and Luncheons.

2004-2007: Operations Manager’s Assistant/Disposable Medical Supply Store Mgr.

A-Med, Huntington Beach, CA
• Human Resource duties include review, screen, and interview prospective applicants while
performing appropriate background checks.
• Operations Management duties include set-up and managing day-to-day operations,
customer service, and billing for company’s Disposable Medical Supply Store
• Provider Relations duties include follow-up and customer service in all job function aspects
relating to disposable medical supplies, human resources, and operations.
• Administrative duties include processing incoming/outgoing mail, coordinating travel plans
and appointments for upper management, maintaining department calendars, coordinating and
scheduling meetings between different departments within the organization.
• Project management duties include research & compilation of data into Excel spreadsheets
for Customer Service, Financial and Quality Assurance Studies.
2002-2004: Business Associate/Insurance Verification/Authorizations
United HealthCare (formerly PacifiCare), Cypress, CA
• Call Center Support for Facilities, Physicians, and Clients
• Administrative functions include insurance verification and authorizations for home health
visits, Inpatient/Outpatient Care, Durable Medical Equipment & documentation of authorized
visits in computer system.
• Billing and Clerical functions include data entry of field nurses admits, reviews, and
discharges to include ICD-9 and CPT Coding.
2000-2002: Notification/Care Coordinator
United HealthCare, Long Beach, CA

• Call center experience include answering a high volume of provider and member calls in an
ACD environment.
• Admissions and care coordination duties include creating authorizations using the
appropriate ICD-9/CPT codes for inpatient and outpatient surgeries, home health care services,
& durable medical equipment, as well as early morning hospital follow-up procedures for
discharges.
• Benefits coordination include prompt communication of accurate & appropriate information
to members regarding eligibility & benefits.

2002: Business Authorizations Associate

Sun Plus/CareNet Home Health, Santa Ana, CA

• Authorization and care coordination duties include creating initial authorizations for home
health care, communication with field staff regarding any additional care with M.D.
orders/nurses notes for subsequent authorization and follow-up of patient care
1998-2000: Front Office Coordinator
Women’s Center for Health, Los Alamitos, CA

• Front Office duties include scheduling gynecological exams for physician and nurse
practitioner via computer scheduling system.
• Additional front duties include data entry of patient demographics, securing insurance
verification and authorizations for office procedures, maintaining a recall system for patient
follow up visits, scheduling surgeries, staff management, & processing patients and paperwork
through the office.
• Project accomplished: introduced recall system for follow-up visits via computer system
1997-1998: Client/Customer Service Representative
WORKCARE, Orange, CA

• Customer services duties include scheduling occupational medical exams/drug screens for 5
major clients, insuring patients are scheduled correctly, processing orders, insuring charges
are accurate, and exams are completed.
• Department liaison duties regarding movement of patients and paperwork through various
company departments. Duties also include coordinating with sales/marketing for new
clients. Setting up contracts with small clinics all over the US and Canada for clients to
send employee's for their occupational exams.
• Established a line of communication between client, their employees and WorkCare. Put
reminder system in place to schedule employees for occupational medical exams in a timely
manner.

CAREER BACKGROUND ACCOMPLISHMENTS

14 years Medical Office Experience (management duties, as well as all aspects of clinical and
physician office operations)
3 years Hospital Radiology Clerical/Reception Management Experience
EDUCATION:
1974-1978 Associate of Science, Business/Medical
Certificate of Completion in Medical Assisting Program
Long Beach City College, Long Beach, CA

SKILLS/PROFICIENCIES:
Word for Windows, Excel, Quickbooks, Word Perfect, AS400, Radman, Calmed, Interqual,
Millman and Robertson Standards

WORK REFERENCES:

United HealthCare
Contact: Chris Cleary
714-225-5477

A-Med
5302 Rancho Road H.B. Ca 92647
Contact: Margaret Lewis
714-876-8988

United HealthCare (formerly PacifiCare)

Contact: Gretchen Regele
714-962-0481 home

United HealthCare
Contact: Patricia Hegeman
(714) 840-1437

Women's Health Center for Health

Contact: Jan Quimby
(714) 396-1339

WorkCare
Contact: Paula
(714) 978-7488