O racle C ustom er R elationship M anagem ent Foundation - R elease 11i.

7
Logical D ata M odel
is of

PARTY

INTERNAL ORGANIZATION
GROUP PARTY

ORGANIZATION PARTY

PERSON PARTY

LEGAL
ENTITY
manages

is a

is located

CALENDAR
EXCEPTION

used by

assigned to
has

categorized by

CALENDAR
EXCEPTION
ASSIGNMENT

references
include

SUPPLIER

CALENDAR
(JTF)

object
of

subject of

involve

has

for

has object

has
subject

used by

CUSTOMER
ACCOUNT SITE

SUPPLIER
SITE

for

can do an

is a

PARTY SITE

is located at have

CALENDAR
SHIFT

has
use

represents

CALENDAR
SHIFT
ASSIGNMENT

could be

refer
involve

used by

used by

references

references

refer

involve
reference

for external resource

assigned to

has

include

TERRITORY
QUALIFIER

PARTY CONTACT POINT

for

PARTY SITE CONTACT

POINT

for

is done by

RESULT REASON
ASSIGNMENT

type of

CUSTOMER
INTERACTION
REASON

assigned to

CUSTOMER
INTERACTION

for the result of

for the result of

has

belongs to

CALENDAR
SHIFT DETAIL

used for

for

CALENDAR
RESOURCE
ASSIGNMENT

SALES
REPRESENTATIVE
(AR)

references

member of parent of

for

is member

consist of

is parent

belongs to

CUSTOMER
INTERACTION
SCRIPT

CUSTOMER
INTERACTION
GROUPING

has

RESOURCE
AVAILABILITY

used for

belongs to

for

assigned to

contact for

TASK CONTACT

involve
involve

PHONE
NUMBER

SALES
REPRESENTATIVE
TERRITORY

TASK TYPE
included in
defined in

for

identified by

is a

has

is a

CRM RESOURCE
TEAM

RESOURCE GROUP
has

is a

has

has

TASK CONTACT
POINT

has

PARTY PARTNER
RESOURCE

SALES
REPRESENTATIVE
RESOURCE

CRM PERSON
RESOURCE

has

has

assigned to

for
has

used by

has

TEAM USAGE

MARKETING
CAMPAIGN

RESOURCE ROLE
ASSIGNMENT
is resource
group

involve

has

has

for

RESOURCE
VALUE

RESOURCE
SKILL

referenced
by

TASK
REFERENCE

TASK STATUS

referenced by

ADDITIONAL TASK
DATE
for

contains

referenced by

for

has

for

for

has

belongs to

CAMPAIGN
SCHEDULE

for

RESOURCE
ROLE

has

involve

has

has

ITEM CATEGORY

RESOURCE
MEMBER ROLE
ASSIGNMENT

referenced by

include

assigned
to

for

TASK ESCALATION
INFORMATION

for customer

RESOURCE
PARAMETER

defined for

has

TASK STATUS
TRANSITION RULE

ATTACHMENT
DELIVERABLE ATTACHMENT

contacted by
references

CAMPAIGN ATTACHMENT

has
assigned to
an item by

has

owned by

include

references

EVENT OFFER ATTACHMENT

contains
is for

identified method of

CUSTOMER INTERACTION TYPE

COLLATERAL
FULFILLMENT
TEMPLATE

contents of
has

has

INTERACTION
MEDIA TYPE
POSTAL MAIL

INTERACTION
MEDIA TYPE FAX

ITEM CATEGORY
ASSIGNMENT

SALES LEAD

for

reference

has
references
for

contains

for

contains

has

has

has

for

for

belongs to
has

COLLATERAL
FULFILLMENT
REQUEST
HISTORY

has

INTERACTION
MEDIA TYPE ATM

INTERACTION
MEDIA TYPE
WEB FORM

INTERACTION
MEDIA TYPE
KIOSK

INTERACTION
MEDIA TYPE
VOICE MAIL

INTERACTION
MEDIA TYPE
EMAIL

INTERACTION
MEDIA TYPE
PHONE CALL

INTERACTION
MEDIA TYPE
WEB CALLBACK

INTERACTION
MEDIA TYPE FILE
COLLATERAL

INTERACTION
MEDIA TYPE IN
PERSON

INTERACTION
MEDIA TYPE
PRINTED COLL

reference

DOCUMENT

NOTE TYPE SOURCE ASSIGNMENT

for
for

reference

contains

SALES
OPPORTUNITY

JOB

COLLATERAL
FULFILLMENT
REQUEST

NOTE

categorizes

for

has

uses

COLLATERAL
FULFILLMENT
CONTENT
HISTORY

has
individual owner

contains
owned
by

referenced by

for

COLLATERAL
FULFILLMENT
DOCUMENT

SERVICE
REQUEST

RESOURCE JOB
ROLE

INTERACTION MEDIA TYPE WEB

COLLABORATION

assigns category
from

has

for

has

references

assigned to

is categorized by

ITEM

DEFECT

is the base model for

STANDARD
ITEM

MODEL

ENGINEERING
ITEM

PRODUCT
FAMILY

includes

identified by

QUOTE CREDIT
LETTER

INFORMATION
NOTE

FILE

URL

WORK CENTER
SETUP
INSTRUCTION

for

TEXT

contain
has a base model in

used by

includes

for

NOTE CONTEXT

NOTE TYPE

MANUFACTURING ITEM

ER Diagram Legend
Red entities owned by application product shown in diagram title
Green entities owned by other application products

Copyright 2000, 2001, 2002, Oracle Corporation. All Rights Reserved

This logical data model is subject to change without notice.

refer

refer

TASK
RECURRENCE
RULE

references

has

belong to

executed for

include

TASK ORDER
DEPENDENCY

involve

belongs to

for

RESOURCE GROUP
MEMBER
ASSIGNMENT

has

defines
allowable
action for

INTERACTION
ACTION DETAIL

referenced by

referenced by

has

has

belongs to

include
include

TASK PRIORITY

has
is member
defined in

TASK
TEMPLATE
GROUP

used by

next task

has

include

has

next task

include
references

is resource team

performed by

for

has

owner of

has

for

PREDEFINED
INTERACTION
ACTION

assigned to

has

has
current task

is for

for

INTERACTION
ACTION ITEM
CODE

has
has

current task

refer

has

is done for an

TASK TEMPLATE
defined for

defined for

assigned

has

owner of

has

has

PREDETERMINED
TASK RESOURCE
REQUIREMENT

subtask of

for

has

CUSTOMER INTERACTION WRAP-UP

has

has

has
has

for
performed
by

for

involve

TASK (JTF)

for

has

SUPPLIER CONTACT
RESOURCE

defined for

has

for

is a

INDIVIDUAL RESOURCE

for task

for

APPLICATION
OBJECT USAGE

for

referenced by

has

for

has

for

has

has

contain

RESOURCE (JTF)

uses

has

has

for

for customer
account

CUSTOMER INTERACTION ACTIVITY

for

used for

APPLICATION
OBJECT

defined for

has
has

assigned to
has
has

for

for

APPLICATION
OBJECT VALID
TASK TYPE

for

referenced by

has

of an

CUSTOMER
INTERACTION
OUTCOME

has

has

COLLATERAL
FULFILLMENT
TEMPLATE
DETAIL

TERRITORY
TRANSACTION
QUALIFIER

for
used for

OUTCOME
RESULT
ASSIGNMENT

involve

has

TERRITORY TYPE
QUALIFIER

for

has

contacted

could be

has

has
of an

for

TERRITORY
QUALIFIER VALUE

refer

has
for

assigned by

of an

SALES TERRITORY
ASSIGNMENT

TASK RESOURCE
ASSIGNMENT

is a

is a

has
has

CUSTOMER
INTERACTION
RESULT

contact for

EMPLOYEE

is a

has

referenced by

external resource for

PERSON

TERRITORY TYPE
TRANSACTION
TYPE ASSIGN

has
has

for

is secondary
specialist for

is a

references

has

for

has

TERRITORY
RESOURCE
ASSIGNMENT

referenced by

TERRITORY
TYPE

for

has
for customer

for

has

has

STANDARD TERRITORY

TERRITORY
TRANSACTION
TYPE ASSIGN

BUSINESS
APPLICATION
TERR TYPE
ASSIGN

BUSINESS
APPLICATION
TERRITORY
ASSIGN

is included in

ESCALATION
TERRITORY

has

LOCATION

PARTY CONTACT METHOD

SUPPLIER
CONTACT

ORGANIZATION
SUBSIDIARY

is location for

for

include

assigned to

has

for

include

TEMPLATE
TERRITORY

CONSORTIUM
MEMBER

has

for

BUSINESS
APPLICATION
TRANSACTION
TYPE

referenced by

contains

has secondary specialist

represented by

APPLICATION(T

defined for

assigned to

TERRITORY ASSIGNMENT
RULE

ORGANIZATION
EMPLOYMENT

is location for
is a

has

BUSINESS
APPLICATION

BUSINESS
GROUP

owned by

PARTY AGENT

customer for

include
belongs to

owns

owner of

PARTY RELATIONSHIP

CUSTOMER
ACCOUNT

include
has

belongs to

refer

customer has
contact
for
for

managed by

CALENDAR
EXCEPTION
CATEGORY

has

OPERATING
UNIT

of

has

has
could be

has

has