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Information Governance
Judge David Harvey
District Court
Auckland, New Zealand
Abstract
This paper commences with a consideration of discovery processes in the
Asia-Pacific region, developing common themes and trends from ediscovery rules in New Zealand, Australia, Singapore and Hong Kong. It is
argued that, for reasons that will become clear later in the paper that an
understanding of e-discovery procedure is necessary for organisations
doing business in a number of jurisdictions or in considering choice of law
and forum requirements in commercial contracts. In addition, domestic
rules may have an impact upon Information Governance strategies that
may be adopted by business organisations.
I then move on to consider issues surrounding multi-jurisdictional
Information Governance and discovery issues, considering the US case of
In the Matter of Microsoft Email1 and the approaches in civil jurisdictions
focussing upon discovery where there is actual or putative control, the
utilisation of various discovery options in cross-jurisdictional applications
as well as obstructions to discovery arising from data localisation policies
and laws in domestic jurisdictions, observing that, although the
opportunities for business globalisation in the Digital Paradigm are
considerable, care must be taken in establishing Information Governance
policies and assessing some of the underlying litigation risk issues,
concluding that, even although we may be doing business in a world
without borders, place still matters.
Finally I briefly advance the proposition that proper Information
Governance in the Digital Paradigm is critical for the success of business.
In an age of Big Data proper Information Governance can fulfil a number
of corporate objectives, including the successful compliance with
discovery observations in the event of litigation. I suggest that in fact the
e-discovery process is an element of a proper and complete Information
Governance process.
Introduction
Discovery obligations vary between civil and common law systems.
Although discovery operates in civil jurisdictions, it is based upon a
1 In the Matter of a Warrant to Search a Certain E-mail Account Controlled
and Maintained by Microsoft District Court SDNY M9-150/13-MJ-2814 29
August 2014 Judge Preska
http://www.scribd.com/doc/238413669/Microsoft-Warrant-Ruling (last
accessed 26 March 2015)
1
different set of premises from those that have developed in common law
systems.
Discovery in common law systems has, over the years, posed
considerable problems. Rather than an issue based focus applying to the
particular case in hand, often a wider, more extensive and very expensive
enquiry has been required, primarily as a result of what may be termed
Peruvian Guano2 discovery theory. In the pre-digital age often the difficulty
lay in firstly locating documents sought in discovery and secondly in
reviewing what was found. Often searches would involve going through
corporate archives located in warehouse and through documents filed,
frequently haphazardly, in large archive boxes. The Digital Paradigm
provides a digital parallel but rather than warehouses and archive boxes,
the location of discoverable material may extend over a variety of servers,
devices and locations involving a vastly greater number of information
sources than were created in the pre-digital age. With the exponential
increase in information sources, haphazard storage and archiving
processes, increases in the costs of discovery have made a Peruvian
Guano approach in the Digital Paradigm complex, time consuming and in
terms of cost often disproportionate to the issues and the amount in
dispute in litigation.
The development of e-discovery principles and policies, largely emanating
from the think tank of the Sedona Conference3, has resulted in a seachange in discovery practices in common law jurisdictions exemplified in
the United States by changes to the Federal Rules of Procedure and in
England and Commonwealth jurisdictions by the promulgation of Practice
Notes, Directions and in one case a complete overhaul of the discovery
process.
The first part of this paper examines e-discovery processes in the Asia
Pacific (APAC) region, considering developments in Australia, Singapore,
Hong Kong and New Zealand from a thematic perspective. The second
part of the paper briefly considers some of the issues that arise in multijurisdictional information governance and discovery. Although digital
storage systems may facilitate information recovery, domestic privacy,
data protection and other regulatory structures may impede the
information flow. Finally I briefly advance the proposition that proper
Information Governance in the Digital Paradigm is critical for the success
of business. In an age of Big Data proper Information Governance can fulfil
a number of corporate objectives, including the successful compliance
with discovery observations in the event of litigation. I suggest that in fact
the e-discovery process is an element of a proper and complete
Information Governance process.
2 Compagnie Financiere du Pacifique v. Peruvian Guano Company (1882)
11 QBD 55
3 https://thesedonaconference.org/ (last accessed 27 March 2015)
2
Both Hong Kong and Singapore provide a power vested in the Court to
order that the Practice Direction may be applicable. In Hong Kong the
parties may also opt-in to the Practice Direction should they so desire.
The Singapore Practice Direction first came into effect in 2009 and at that
stage engagement occurred where the parties opted in. In 2012 the
Practice Direction was reviewed and the opt-in provision was dropped in
favour of a criteria based approach.
The Hong Kong Practice Direction came into effect in 2014 and is due for
review in 2015. Some concerns have been expressed about an absence of
judicial proactivity or enthusiasm for the 2014 Practice Direction.
In New Zealand the Rules engage automatically as a result of the
universal approach to discovery.
Court and Judicial Management
This leads me to the second theme common throughout the rules and that
is a shift away from a parties driven approach to discovery - where
conduct of discovery in the litigation is in the hands of the parties who
seek the direction of the Court in cases of dispute - to a Court
management and judicial control approach to discovery. All of the APAC ediscovery rules provide for a case management conference at which time
the parties must have their discovery and document management
proposals in place. In this regard the parties must satisfy the Judge that
proper consideration of discovery issues has been undertaken and that
progress has been made in considering the nature of material to be
discovered, the processes by which this may be undertaken and some of
the technological solutions that may be available. Where technology is to
be used it is the expectation of the Court that there will be some
agreement as to search methods and search terms.
In this respect the case management conference is a critical milestone in
the e-discovery process. The management role of the Court and Judge are
emphasised and the case management conference provides an
opportunity for supervision by the court of the discovery process.
This is quite a different role for the Court when compared with what may
be termed conventional discovery but it is of interest that in the protocol
or Practice Direction jurisdictions of Australia, Hong Kong and Singapore
conventional discovery processes sit alongside specific provisions for ediscovery. This means that different standards and management
approaches apply to different types of discovery. This is not the case in
New Zealand where no distinction is made between conventional
discovery or e-discovery in terms of the supervisory role undertaken by
the Court in that all cases e-discovery or not go to a case management
conference and the Judge must be satisfied that proper arrangements
have been undertaken to effect discovery albeit by conventional means or
by the utilisation of electronic systems.
4
Utilisation of Technology
The various rule systems in the APAC region necessarily contemplate the
utilisation of technology starting with basic keyword searching all the way
through to technology assisted review (TAR). Some of these terms are
defined in the Hong Kong and New Zealand rules with some specificity.
The Hong Kong and Singapore rules seem to suggest that preliminary
evaluation and development of data sets is done by key word searching
and emphasis is placed upon the elimination of document duplication.
The New Zealand rules go into some detail in the glossary of technological
terms if only to ensure that the parties are clear about what the various
technological solutions may achieve.
The level of technological sophistication must of course depend upon
issues such as reasonableness and proportionality. Expensive and time
consuming solutions are not necessarily going to be practical in the case
of the small claim. The Singapore rules appear to be technology neutral in
that there is reference only to the development of search terms together
7
A deep level of understanding is not necessary for the Judge but there
must be, at least, technological awareness on the part of the decision
maker who may be assisted in the fine detail by an expert or by way of
technical assistance.
Part 2 - Multi-Jurisdictional Information Governance Issues
Managing Data Across Borders
Introductory
Jurisdictional issues come to the forefront in cross-border litigation and
especially in the field of e-discovery. The classic conflict of laws questions
which court, which law apply with added force when discoverable
material may be located across borders. Whilst a simple answer may lie in
the concepts of documents in possession or control either presently or in
the past, there are associated problems with national data movement
policies. In this regard, the focus is not on excluding access to data
coming in from outside the jurisdiction, but rather upon keeping data in.
Privacy issues provide an example. Social media discovery may not be a
problem in a domestic jurisdiction like the United States, but given the
wide range of privacy, data protection and data transfer rules and the
growth of social media throughout many jurisdictions, there may be
difficulties locating evidence as well as producing it. One issue that may
need to be considered is whether social media information or postings are
truly private and user agreements with social media providers may make
it clear that a privacy setting does not necessarily protect information
being shared or used in litigation. LinkedIn notes in its user agreement, [I]f
you have an idea or information that you would like to keep confidential...do
not post it to any LinkedIn Group, into your Network Updates, or elsewhere on
LinkedIn. User agreements on Facebook, MySpace, Reddit and Twitter
contain similar statements giving employees the right to use information
posted on the social network.
This is at odds with how many foreign countries typically view personally
identifiable information. In one case, Austrian citizen Max Schrems filed a
class action lawsuit against Facebook for collecting his information, saying
the company violated EU privacy statutes. The class currently has 25,000
members, and the first hearing in the matter is set for April 2015.
For posts that are made in traditional messaging boards that are
open to the publicTwitter definitely fits into that, and to a large
extent so does LinkedInthose are going to be a tougher call,
perhaps even in a foreign country, For content sent via private
messaging features, even the U.S. might recognize some sort of
10
Anupam Chander & Uyen P. Le Breaking the Web : Data Localisation vs The Global Internet
(April 2014). Emory Law Journal, Forthcoming; UC Davis Legal Studies Research Paper No. 378.
Available at SSRN: http://ssrn.com/abstract=2407858 or http://dx.doi.org/10.2139/ssrn.2407858
6 Ibid.
12
hampers local startups, and interferes with the use of the latest
technological advances.
Data localisation rules must be considered by businesses setting up
branches or moving operations offshore. Depending upon the strength of
the rules and the particular requirements there may well be interference
with discovery obligations or early document isolation if litigation is
contemplated along with wider corporate Information Governance issues.
These local problems may fall into the category of soft obstacles to
cross border discovery and what have been described as cultural
differences regarding the protection of personal data present the biggest
soft obstacle when it comes to cros-border litigation.7 Certainly EU data
protection rules are stronger than, say, in the United States and the scope
of discovery allowed under US discovery Rules, even allowing for a
reasonable and proportionate approach in the case of e-discovery is still
very broad. Civil law countries generally require specific and particularised
discovery requests and France, in addition, requires that such discovery
be admissible. Limited assistance may be obtained from the Hague
Evidence Convention8 although to invoke the procedure provided to obtain
evidence located in foreign countries for local litigation requires accession
to the Treaty in the first place9, and a willingness to abide by the time
consuming and cumbersome procedures .The Hague Evidence Convention
also runs up against difficulties if there are specific blocking statutes and
local data privacy laws.
Multi-Jurisdictional Control An APAC Perspective
Hong Kong and Singapore are the only two common law jurisdictions
within the immediate Asian region and the only two were typical common
law e-discovery requirements. E-discovery in civil law jurisdictions is
traditionally more limited than in common law jurisdictions and there are a
number of civil law jurisdictions within Asia the growth of the global
economy and the rise in offshore litigation has an impact upon companies
operating in the Asian Pacific region particular in Japan and China
although those countries themselves lack a domestic discovery process as
civil law jurisdictions.
7 Charles Roberts & Christopher Gallagher Cross-Border Discovery: An
Introduction to Cultural and Legal Obstacles
https://www.discovereq.com/ediscovery-resources/white-papers/obstaclescross-border-discovery/ (last accessed 1 May 2015)
8 Convention on the Taking of Evidence Abroad in Civil or Commercial
Matters
9 There are 58 Contracting States to the Convention. New Zealand is not
one of them. Australia and Singapore are. The Convention is in force
between Hong Kong and a number of other ratifying states
(http://www.hcch.net/upload/hongkong20.pdf)
13
case and in more recent cases such as R v Tecnion Investments Ltd 14and
North Shore Ventures Ltd v Anstead Holdings Inc 15 the Lonrho approach
was developed further by requiring the Court to consider the facts of each
case to determine whether the party was under an obligation to disclose
and had that practical ability by virtue of its relationship with the party in
possession of the documents. Even although an online email account may
be hosted offshore, a litigant could be expected to give discovery of such
emails and by virtue of the terms and conditions entered into by the
litigant when he or she signed up for the webmail services there may be a
legal right to obtain an access to copies of the emails within his or her
power.
The problem with cross border discovery, as already been suggested in
the context of the Peoples Republic of China, is that the export of
discoverable documents from a foreign jurisdiction may be contrary to the
domestic laws of that jurisdiction. Blocking statutes or data localisation
measures usually in the nature of privacy or data legislation in Europe,
state secrecy laws in China and banking secrecy laws in Switzerland as
examples pose problems. The difficulty is that applying lex fori the local
Court may have the jurisdiction to make an order even although
compliance therewith may expose the parties subject to them to the risk
of prosecution under a foreign law but that provides no defence to their
making. 16 Essentially the matter would resolve as to a discretion vested
in the Court as to whether or not it made such an order.
In Servier it was held that a request between Courts under the EU
Evidence Regulation is mandatory only if the domestic Court wishes to
obtain evidence in another members state in the nature can in practice
only be obtained with the insistent of that member states judicial or other
public authority.
In addition guiding principles from the Sedona Conference International
Principles of Discovery and Disclosure of Data Protection could well be
cited to overcome foreign objections on the basis that the data that is
sought is limited in scope to that which is relevant and necessary to
support a parties claim or defence thus to minimise conflict of law issues
and the impact upon the data subject.
The issue of cross-border discovery recently arose in the matter of a
warrant to search a certain email account controlled and maintained by
Microsoft17. The warrant in that case rather than being issued as a result
of civil proceedings was issued under the Stored Communications Act
which authorised search and seizure of information associated with this
14 (1985) BCLC 434
15 [2012] EWCA CIV 11
16 Secretary of State for Health v Servier Laboratories Ltd [2013] EWCA
CIV 12334
15
specific web based email account. The operator of the email service
moved to quash the search warrant to the extent that it directed the
operator to produce content stored on a server not located in the United
States but in Ireland. It was held that the warrant did not violate the
presumption against the extra-territorial application of the law of the
United States. The warrant had been obtained by law enforcement upon
application to a neutral Magistrate who issued an order only upon a
showing of probable cause. It was executed by being served upon the
provider who was in possession of the information and did not involve
Government agents entering the premises.
The provider was located in the United States and, importantly, had
control over the information. The Court held that the test for production
of documents pursuant to a subpoena was based upon the concept of
control rather than the location of documents. Thus the test for the
production of documents is control and not location and that is consistent
with the view that, in the context of digital information, a search occurs
when information from or about the data is exposed to possible human
observation, such as when it appears on a screen rather than when it is
copied by the hard drive or processed by a computer.18
Consideration was given to Mutual Assistance Treaties and it was observed
by the Court that the process remains slow and laborious as it requires the
cooperation of two governments and one of those governments may not
prioritise the case as highly as the other. Furthermore nations that enter
into Mutual Legal Assistance Treaty arrangements retain the discretion to
decline a request for assistance and Mutual Assistance, of course, is not
available where no treaty is in place.
Some Practical Steps
Cross-jurisdictional e-discovery can be challenging, not only in the sense
of specific laws governing data flows, privacy and the like but in terms of
language and cultural differences. To obtain the co-operation of
custodians may be difficult.
A first step should be to retain local counsel who will be familiar with local
laws dealing with data, its access, how it can be shared and under what
circumstances. Local counsel will understand cultural norms and how one
should approach custodians to obtain maximum co-operation and
17 In the Matter of a Warrant to Search a Certain E-mail Account
Controlled and Maintained by Microsoft District Court SDNY M9-150/13-MJ2814 29 August 2014 Judge Preska
http://www.scribd.com/doc/238413669/Microsoft-Warrant-Ruling (last
accessed 26 March 2015)
18 See Orrin Kerr Searches & Seizures in the Digital World (2005) 119
Harvard LR 531
16
compliance. In the same way that Early Case Assessment is vital, as soon
as it is realised that there may be cross-border custodians, local counsel
should be retained early so that they will be aware of what is required and
the chances of misunderstanding will be reduced.
Secondly, it is essential that local counsel and custodians are crystal clear
about what data is needed, why it is required and how it will be used.
Once there is transparency and understanding there is greater opportunity
for co-operation. In the same way that there are consult and confer
requirements between opposing counsel with a view to obtaining a cooperative solution, close consultation with local counsel is essential.
Arrogance, threats or perceived half-truths or untruths will derail the
discovery process and it is to be remembered that local counsel are not
answerable in instructing counsels domestic court.
Thirdly, the nature of the enquiry should be a focussed one. Lawyers will
frequently gather more data than they need or is relevant, often for fear of
missing something important by gathering too little. This approach is often
incompatible in jurisdictions that have strict data privacy laws. Thus, in
keeping with the requirement for transparency, it is better to be specific
about what is required rather than overreach.
Finally there may be misperceptions by off-shore custodians about the
way in which the legal system of the requesting party may operate. These
cultural misperceptions may arise from movies, TV or even propaganda.
To overcome any cultural misperceptions it is helpful for overseas
custodians and lawyers to understand how the process really works and
how it benefits both sides in litigation. Time spent in such background
discussions can smooth the path of any misunderstanding that may arise.
The common theme from the above discussion is one of ensuring that
there is a trust relationship between the seeking lawyers and the offshore
custodians and their representatives. Building trust across national,
cultural and language boundaries is difficult enough outside the context of
litigation; having litigation as the starting point for a relationship makes
earning that trust all the harder. Spending time in overcoming such
barriers will assist the discovery process.
Concluding Thoughts on Cross-Jurisdictional E-Discovery
In the digital age possession and control of information located off shore
will be easy to prove and obtaining the information for discovery purposes
should not be difficult. Nevertheless it is clear that local laws relating to
privacy and data protection must be taken into account and in my view
should be drawn to a Judges attention should
cross jurisdictional
discovery be sought so that, upon making an order, a Court is fully
informed of all matters pertaining to compliance.
17
The term Big Data," which spans computer science and statistics/econometrics, probably
originated in lunch-table conversations at Silicon Graphics Inc. (SGI) in the mid 1990s,in which John
Mashey figured prominently. The first significant academic references are arguably Weiss and
Indurkhya (1998) in computer science and Diebold (2000) in statistics/econometrics. An
unpublished 2001 research note by Douglas Laney at Gartner enriched the concept significantly.
Hence the term \Big Data" appears reasonably attributed to Massey, Indurkhya and Weiss, Diebold,
and Laney. See Diebold, Francis X., On the Origin(s) and Development of the Term 'Big Data' (September 21, 2012).
PIER Working Paper No. 12-037. Available at SSRN: http://ssrn.com/abstract=2152421 or
http://dx.doi.org/10.2139/ssrn.2152421
20 The term often refers more to the use of predictive analytics or other
certain advanced methods to extract value from data, rather than to a
particular size of data set.
21 Scientists, for example, encounter limitations in e-Science work,
including meteorology, genomics, connectomics, complex physics
simulations, and biological and environmental research.
18
challenge for large enterprises is determining who should own big data
initiatives that straddle the entire organization
The big of Big Data is a relative term. Some organisations may have
Gigabytes or Terabytes of data in comparison to big global organisations
that may have several Petabytes or Exabyte of data to handle. However,
it is a reality of life in the digital paradigm that data is going increase day
by day and its volume will depend upon the size of the organisation.
Characteristics of Big Data
In a 2001 research report and related lectures, META Group (now Gartner)
analyst Doug Laney defined data growth challenges and opportunities as
being three-dimensional, i.e. increasing volume (amount of data), velocity
(speed of data in and out), and variety (range of data types and sources).
Gartner, and now much of the industry, continue to use this "3Vs" model
for describing big data. In 2012, Gartner updated its definition as follows:
"Big data is high volume, high velocity, and/or high variety information
assets that require new forms of processing to enable enhanced decision
making, insight discovery and process optimization." Additionally, a new V
- "Veracity" - is added by some organizations to describe it together with
complexity which describes as aspect of data management.
The Internet of Things (IoT) is associated with Big Data in that the
connectivity of multiple objects contributes to the data pool. IoT is the
network of physical objects or "things" embedded with electronics,
software, sensors and connectivity to enable it to achieve greater value
and service by exchanging data with the manufacturer, operator and/or
other connected devices. Each thing is uniquely identifiable through its
embedded computing system but is able to interoperate within the
existing Internet infrastructure.
Typically, IoT is expected to offer advanced connectivity of devices,
systems, and services that goes beyond machine-to-machine
communications (M2M) and covers a variety of protocols, domains, and
applications. The interconnection of these embedded devices (including
smart objects), is expected to usher in automation in nearly all fields,
while also enabling advanced applications like a Smart Grid.
Things, in the IoT, can refer to a wide variety of devices such as heart
monitoring implants, biochip transponders on farm animals, electric clams
in coastal waters, automobiles with built-in sensors, or field operation
devices that assist fire-fighters in search and rescue. These devices collect
useful data with the help of various existing technologies and then
autonomously flow the data between other devices. Current market
examples include smart thermostat systems and washer/dryers that
utilize wifi for remote monitoring.
Besides the plethora of new application areas for Internet connected
automation to expand into, IoT is also expected to generate large
19
amounts of data from diverse locations that is aggregated at a very highvelocity, thereby increasing the need to better index, store and process
such data
Challenges to Information Governance
One of the major aspects of Information Governance, project management
and risk assessment is that potentially discoverable data is located within
a single organisation albeit spread across a large number of devices and
often across a number of jurisdictions. Nevertheless, the data is contained
within a circumscribed space.
Big Data and the Internet of Things exponentially magnifies the spread of
potentially discoverable data beyond an organisation involved in litigation
and in many respects highlights the importance of circumscribed
discovery rules based on relevance and proportionality. Nevertheless Big
Data and the Internet of Things provide exciting evidential opportunities
not previously available.
From the point of view of the obligations of a party to litigation the major
requirement for discovery that it relate to documents, information or
data under its control - still prevail depending upon the provisions of local
rules. The problem arises when a party to litigation has been receiving
datasets originating from Big Data or information forming a dataset
obtained from embedded devices. In this way, data added to an
organisations self-generated dataset has in a microcosmic sense,
characteristics of Big Data. Proper Information Governance must take this
into account. At the root of any Information Governance strategy or
process is the ability to identify, collect, index and analyse big data. In
many respects proper Information Governance has within it a number of
aspects of the e-discovery process.
The process involves gathering information from a diverse range of
sources, storing that content and then developing systems so the
information can be mined, analyzed and produced. Big data require an IT
environment that can easily scale to handle high electronic data discovery
processing without experiencing technical problems.
Information Governance Strategy
It is important to start out by creating and putting into place a
comprehensive data management program for compliance with
regulations, statutes and best practices. This should involve the
development of customized guidelines and procedures for the creation,
storage and disposition of any and all types of data. Also it is advisable to
create email policies, litigation hold procedures and disaster recovery
plans.
20
Many organizations find that one way to improve efficiency and reduce
costs is by performing an inventory of enterprise data. developing a
data classification process and creating a data retention policy. This then
leads to the development of organizational management policies and
procedures for electronically stored information (ESI) that include
electronic email policies and develop workflows to deal with the potential
for large amounts of non-searchable data, including hard copy documents.
Finally, attention should be turned to security issues as part of an
information governance strategy. CIOs should stay current on regulatory
and legal data security obligations so they can create a data security
approach based on repeatable and defensible best practices. A data
breach response plan should be created that is unique to the particular
organization.
Information Governance as Pre-Discovery
Engaging in litigation is not a front-of-mind matter for most
organisations, but it is a reality of life in the commercial world, and
effective Information Governance management can lessen the cost and
inconvenience when proceedings are contemplated.
Utilising data analytics will organise and reduce the dataset with flow-on
benefits in the e-discovery process. There will be fewer documents to
review thus cutting costs at the litigation stage of the information lifecycle. Furthermore, those documents that are reviewed are the most
conceptually relevant documents to the case. Documents for review are
not haphazardly batched, thus allowing for a more focussed e-discovery
review with reduced costs.
Review is the greatest cost factor in e-discovery and expert reviewers are
expensive. If a large amount of time is spent reviewing irrelevant
documents this adds to the cost. Presenting a body of documents without
applying machine learning first is not cost-efficient and can result in
disproportionate costs, especially when proportionality is a feature of
common-law e-discovery processes. In many jurisdictions, litigants may
have to estimate discovery costs and questions may be asked, if costs are
high, about the nature of information governance processes and policies.
The cost benefits of organizing and analyzing content proactively using a
pre-discovery strategy are considerable, helping to drive decision
making and information governance practices for compliance, risk
mitigation and cost avoidance. Applying these strategies early can provide
a tremendous advantage long term through a much more proactive and
cost-effective approach to information governance and e-discovery.
Information Governance and Big Data
As businesses begin to find value in the utilisation of IOT data the
consequences for e-discovery and information governance become even
more significant.
21
22
Thus I suggest that pre-discovery in fact occurs not at the Early Case
Assessment level but rather at the Information Governance level as
suggested by the EDRM model. Information governance enables an
organisation to effectively use information for a number of purposes of
which e-discovery is but a part.
Final Thoughts
The importance of data analytics is not just limited to e-discovery but
significantly to overall Information Governance. Analytics as an aspect of
what could be called pre-discovery organises a companys data long
before it is needed in e-discovery.
Applying text analytics to an
organisations electronic records proactively through pre-discovery means
that data is already organised reduced and ready to be presented if and
when a matter arises.
The return on investment is obvious. Litigation costs are kept as low as
possible and the time that it takes to investigate or decide whether to
settle a case or proceed to court is reduced.
The cost benefits of organising and analysing content proactively are
significant and help to drive decision making and Information Governance
practices for compliance, risk mitigation, cost avoidance and just as
importantly for future planning and for the development of corporate
strategy based upon data returns.
23