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HEALTHCARE

Enclosure

Imaging Services

Document No: DD+DIS112.11E

This number is needed for production line only:

F7.5175.9404.2

CR 30-X

Type 5175/100/105/110/120/125

Installation Instructions Software CRE_1907

Purpose of this Document

This enclosure is part of the software CRE_1907, available on the Agfa HealthCare Library, and the CD-ROM which is part of digitizer delivery.

It describes all steps for installation of software CRE_1907.

Referenced Documents

Document

Title

DD+DIS103.11E

CR 30-X, Service Bulletin 48, Software CRE_1907 available

DD+DIS310.09E

CR 30-X, Service Bulletin 34, Introduction of Speed Class free Operation

DD+DIS150.06E

Chapter 3.8, Software Releases, Patches

DD+DIS150.06E Chapter 3.8, Software Releases, Patches Dispose the enclosure document after finishing your task

Dispose the enclosure document after finishing your task (observe the confidentiality note below).

CONFIDENTIALITY NOTE:

Use, dissemination, distribution or reproduction of this document by unauthorized personnel is not permitted and may be unlawful. DOCUMENT CONTROL NOTE:

The controlled version of this document resides on the Agfa HealthCare Library. Any printed copy of this document is uncontrolled.

Revision 0

05-2011

printed in Germany

Agfa Company Confidential

Document Node ID: 33338960

Enclosure_e_template_v07

Copyright © 2011 Agfa HealthCare N.V.

Agfa Company Confidential Document Node ID: 33338960 Enclosure_e_template_v07 Copyright © 2011 Agfa HealthCare N.V.

DD+DIS112.11E

Enclosure

Manufacturer

Agfa HealthCare N.V.

Publisher

Agfa-Gevaert HealthCare GmbH Tegernseer Landstraße 161 D - 81539 München Germany

Copyright 2011 Agfa HealthCare N.V.

All rights reserved. Technical modifications reserved.

AGFA and the Agfa-Rhombus are trademarks of Agfa HealthCare N.V.

and the Agfa-Rhombus are trademarks of Agfa HealthCare N.V. WARNING: Improper operation or service activities may

WARNING:

Improper operation or service activities may cause damage or injuries.

INSTRUCTION:

(1)

Read the "Generic Safety Directions" document (see Agfa HealthCare Library => General Info => Agfa HealthCare => Publications => Service Manual) prior to attempting any operation, repair or maintenance task on the equipment.

(2)

Strictly observe all safety directions within the "Generic Safety Directions" and on the product.

DOCUMENT CONTROL NOTE:

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LIST OF CONTENTS

1 INTRODUCTION

6

2 CHECKING INSTALLED DIGITIZER SOFTWARE VERSION

7

3 FOR WINDOWS 7 ONLY: PREPARING THE FIREWIRE DRIVER

8

4 DE-INSTALLING OLD SOFTWARE

11

5 INSTALLING SOFTWARE CRE_1907 AT THE CONTROL PC

12

6 INSTALLING THE “AGFA DEVICE” DRIVER

13

7 UPLOADING SOFTWARE TO THE DIGITIZER

14

8 PERFORMING A BACKUP

17

9 VERIFYING THE SUCCESSFUL SOFTWARE UPGRADE

18

10 APPENDIX: TROUBLESHOOTING SOFTWARE INSTALLATION PROBLEMS AT THE CONTROL PC

19

10.1 After Uninstallation of the Software the Message appears: “You must restart your system …”19

10.2 After Uninstallation of the Software the "Found New Hardware Wizard" appears

20

10.3 After initial Installation the "Found New Hardware Wizard" does not appear

21

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Enclosure

Subject

Prerequisite

S u b j e c t P r e r e q u i s

Installation Instructions Software CRE_1907

Software CRE_1907 can be installed on any CR 30-X digitizer independent on the currently installed software and hardware.

IMPORTANT:

Software CRE_1907 has only been released with NX workstation software NX 2.0.6805 SU1 / NX 3.0.6805 SU1 and higher versions. If necessary upgrade to NX 2.0 6805 SU1 / NX 3.0.6805 SU1 or higher prior to installing software CRE_1907.

For details see:

DD+DIS139.07E - NX 2.0 - Service Bulletin No. 04 - Release of NX 2.0.6805 (Intranet Link / Extranet Link)

DD+DIS386.07E - NX 2.0 - Service Bulletin No. 19 - Software Update NX 2.0.6805 SU2 solves Software Defects (Intranet Link / Extranet Link)

DD+DIS125.08E - CR 30-X Technical Documentation Chapter 2 - Functional Description - Software / Hardware Compatibility Chart CR 30-X System (Intranet Link / Extranet Link)

If the feature "speed class free" operation shall be used, NX workstation software NX 2.0.8000 - NX 3.0.8000 (and higher versions) is required.

For details see:

DD+DIS324.08E - NX 2.0.8000 - 3.0.8000 - Service Bulletin No. 01 - Release of NX 2.0.8000 - 3.0.8000 (Intranet Link / Extranet Link)

DD+DIS298.09E - NX 2.0.8000 / 3.0.8000 Service Bulletin 09, NX 2.0.8000 / 3.0.8000. CR 30-X and CR 30-X SCF Digitizer Model Files Version 1.0 available on MedNet GSO Library (Intranet Link / Extranet Link)

DD+DIS310.09E - CR 30-X, Service Bulletin 34, Introduction of Speed Class free Operation (Intranet Link / Extranet Link)

DOCUMENT CONTROL NOTE:

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Enclosure

SCOPE OF DELIVERY for Software on CD-ROM (part of digitizer delivery):

SCOPE OF DELIVERY for Software on CD-ROM (part of digitizer delivery):

CD-ROM CRE_1907 with following content:

 

o

Software CRE_1907 (Setup CR 30-X_1907.msi)

o

Directory "Prerequisites" with following content (required in exceptional cases only):

 

- Microsoft Visual J # 2.0 Redistributable Package (vjredist.exe).

- Microsoft .NET Framework 2.0 (dotnetfx.exe)

- Java Runtime Environment 1.5.0 (jre-1_5_0-windows-i586.exe)

 

o

readme.txt describing purpose of files in directory "Prerequisites"

o

This enclosure document

 

SCOPE OF DELIVERY for Software on the Agfa HealthCare Library:

Software CRE_1907 (Setup CR 30-X_1907.msi)

Microsoft Visual J # 2.0 Redistributable Package (vjredist.exe): Required to install software CRE_1907 on the service PC to use function “Explain Error Code”

This enclosure document

REQUIRED TOOLS:

REQUIRED TOOLS:

If software is part of a spare part kit, and distributed on CD-ROM:

No tool required for software installation

If software is obtained via the Agfa HealthCare Library:

Service PC, to copy software on USB stick

USB stick ( > 25 MB free space)

REQUIRED TIME:

REQUIRED TIME:

Approximately 60 minutes, without possibly required software upgrade of the NX workstation

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Enclosure

1

Introduction

Software CRE_1907 is the successor of software CRE_1901.

It contains the following improvements compared to software CRE_1901:

Improved self test of Slow Scan Motor

Minimizing of the Error Viewer improved

Following improvements are applicable for certain dealer configurations only:

Error 3192 does not occur anymore when the TWAIN client is closed

Polygon and Photomultiplier high tension are switched off if the scan cycle is cancelled (e.g. by pressing "Eject" button in the image processing application)

Additional minor changes and improvements

The required steps of software CRE_1907 installation depend on the type of installation:

Initial installation (during activation of the NX workstation software or during NX clean installation procedure) or

Upgrade installation

 

#

Step

Initial

Upgrade

See

Installation

Installation

section

1

Check the installed software version.

2

 

2

For Windows 7 only: Prepare the FireWire Driver

3

 

3

Uninstall the old software.

4

 

4

Install CRE_1907 on the Control PC.

5

 

5

Install the “Agfa device” driver

6

 

6

Upload the new software to the digitizer.

*

7

 

7

Perform a stall calibration of the fixer motor

8

 

8

Perform a backup.

9

 

9

Verify the successful software installation.

10

 

* In exceptional cases, if a software mismatch error 2712 appears after connection to the digitizer, an upload of the digitizer software is required for initial installation, too.

DOCUMENT CONTROL NOTE:

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2 Checking installed Digitizer Software Version

This step is required for:

Initial installation

This step is required for: Initial installation

Upgrade Installation

Upgrade Installation

(1)

Log-off the current user at the control PC.

(2)

Login as user crservice.

(3) Select menu: <Start – All Programs - Agfa CR 30-X - Service Client>

(4)

(5)

Enter user name and password.

Select: menu <Help – About Service Client>. See Figure 1.

<Help – About Service Client>. See Figure 1 . Figure 1 (6) Evaluate as follows: 

Figure 1

(6)

Evaluate as follows:

If it shows: <Installed Release CRE_1901> or a lower version proceed with SW installation as described in section 3.

If it shows: <Installed Release CRE_1907> stop the software upgrade: The software is up-to-date already.

(7)

Close the service client.

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3 For Windows 7 only: Preparing the FireWire Driver

This step is required for:

Initial installation

This step is required for: Initial installation

Upgrade Installation

Upgrade Installation

IMPORTANT:

Before starting any software installation activity at the control PC, switch off the digitizer. Otherwise the digitizer driver on the control PC might not be installed properly.

NOTE:

Windows 7 uses by default a driver for the FireWire interface which is not compatible with the digitizer.

The “Legacy” type of FireWire interface has to be activated. Otherwise image transmission will not work: The operating system of the Control PC will crash.

(1)

(2) Select <START – Shut down – Log off> to log-off the current user.

(3)

(4) Exit the NX software via: <NX Main Menu - Exit NX>

Switch-off the digitizer.

When the log-in screen appears login as "crservice".

(5)

Exit the "Error Viewer"

(5) Exit the "Error Viewer" (The icon

(The icon

is shown in the task bar as long as

the error viewer is active).

 

(6)

Right-click on <Computer> in the START menu.

(7)

Select <Manage>. See Figure 2.

menu. (7) Select <Manage> . See Figure 2 . Figure 2 DOCUMENT CONTROL NOTE: The controlled

Figure 2

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(8)

Select <Device Manager>.

(9)

Check the driver name under “IEEE 1394 Bus host Controller”:

If it is named with expression “Legacy”, e.g. LSI 1394 OHCI Compliant Host Controller (Legacy), the correct driver is installed already. In this case close the Computer management window and continue with section 4.

If the expression “Legacy” is not part of the driver name continue with the next step in this section.

(10)

Double-click the driver (marked red in Figure 3).

(11)

Select the Driver tab. See Figure 4.

(12)

Select <Update Driver…>.

(13) Select <Browse my computer for driver software>.

Select <Browse my computer for driver software> . Figure 3 Figure 4 DOCUMENT CONTROL NOTE: The

Figure 3

<Browse my computer for driver software> . Figure 3 Figure 4 DOCUMENT CONTROL NOTE: The controlled

Figure 4

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(14) Select <Let me pick from a list of drivers on my computer>.

(15)

Select the “Legacy” driver.

(16)

Click <Next>: The driver gets installed

(17)

Click <Close> (2 times).

(18)

Ensure that the “Legacy” driver is shown in the Computer Management window.

(19)

Reboot the NX workstation.

Management window. (19) Reboot the NX workstation. Figure 5 Figure 6 Figure 7 DOCUMENT CONTROL NOTE:

Figure 5

window. (19) Reboot the NX workstation. Figure 5 Figure 6 Figure 7 DOCUMENT CONTROL NOTE: The

Figure 6

(19) Reboot the NX workstation. Figure 5 Figure 6 Figure 7 DOCUMENT CONTROL NOTE: The controlled

Figure 7

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4 De-installing old Software

This step is required for:

Initial installation

This step is required for: Initial installation

Upgrade Installation

Upgrade Installation

(1)

(2)

(3)

(4)

(5)

(6)

(7)

Select <START - Log Off (current user)> to log-off the current user.

When the log-in screen appears login as "crservice".

Exit the NX software via: <NX Main Menu - Exit NX>

Exit the "Error Viewer"

is shown in the task bar as long as

the error viewer is active).

in the task bar as long as the error viewer is active). (The icon Figure 8

(The icon

task bar as long as the error viewer is active). (The icon Figure 8 Switch off

Figure 8

Switch off the digitizer. See IMPORTANT note below.

Figure 8 Switch off the digitizer. See IMPORTANT note below. IMPORTANT: Before starting any software de-insta

IMPORTANT:

Before starting any software de-installation activity at the control PC, switch off the digitizer. Otherwise the driver for the digitizer on the control PC will automatically be de-installed.

Deinstall the digitizer software on the control PC: Select: <Start - Settings - Control Panel - Add or Remove Programs - CR 30-X>

If the message "You must restart your system

deinstallation process, continue with the steps described in section 11.1.

Otherwise continue with next section.

" appears at the end of the

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5 Installing Software CRE_1907 at the Control PC

This step is required for:

Initial installation

This step is required for: Initial installation

Upgrade Installation

Upgrade Installation
for: Initial installation Upgrade Installation NOTE: For the initial installation of the NX workstation

NOTE:

For the initial installation of the NX workstation steps (1) and (2) are already done by production.

(1)

Copy file Setup CR 30-X_1907.msi from USB stick or CD-ROM to partition D: on the control PC.

(2)

Double-click on file Setup CR 30-X_1907.msi on the D: partition.

(3)

Press “next” and follow the installation wizard. See IMPORTANT note below.

IMPORTANT: Figure 9

IMPORTANT:

Figure 9

Figure 9

Do not change the suggested default installation folder:

 

C:\Program Files\Agfa\CR 30-X\

 

(4)

When finished, restart the control PC.

 

(5)

Login again as user crservice.

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6 Installing the “AGFA Device” Driver

Enclosure 6 Installing the “AGFA Device” Driver This step is required for: Initial installation

This step is required for:

Initial installation

This step is required for: Initial installation

Upgrade Installation

Upgrade Installation

(1)

Switch on the digitizer: The “Found new hardware wizard appears”

(2)

Enter a “Friendly Name” for the new hardware, e.g. AGFA Device.

(3)

Click <next>.

e.g. AGFA Device. (3) Click <next> . Figure 10 IMPORTANT: If the “Found new hardware wizard”

Figure 10

IMPORTANT:

If the “Found new hardware wizard” does not appear during initial installation of the software, the driver for the digitizer possibly is not installed properly. Refer to section 11.3 for an instruction how to check and correct the problem.

(4) Click <Finish>.

check and correct the problem. (4) Click <Finish>. Figure 11 DOCUMENT CONTROL NOTE: The controlled version

Figure 11

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7 Uploading Software to the Digitizer

This step is required for:

Initial installation*

This step is required for: Initial installation *

Upgrade Installation

Upgrade Installation

* In exceptional cases, if a software mismatch error 2712 appears after connection to the digitizer, an upload of the digitizer software is required for initial installation, too.

software is required for initial installation, too. (1) (2) (3) (4) (5) (6) (7) (8) Exit

(1)

(2)

(3)

(4)

(5)

(6)

(7)

(8)

Exit the NX software via "NX Main Menu Exit NX".

Switch on the digitizer: After approximately 45 seconds, Info message 2715 “synchronizing database” followed by error 2712 will be displayed.

x The Software Version loaded onto the digitizer and that one installed on PC do
x
The Software Version loaded onto the digitizer
and that one installed on PC do not match.
Please perform the upload via Service Client.
(Error 2712)
Figure 12

Close the error screen by clicking on the icon

On the control PC select menu: <Start - Programs - Agfa CR 30-X - Service Client>

Enter user name and password.

Select the menu <Modification – SW Upload>.

Ensure that “Version on PC” CRE_1907 for all 3 nodes is displayed, see Figure 13.

Select the button <Select All>. See IMPORTANT note below.

x .
x
.

IMPORTANT:

Do not upload the nodes individually, but use the <Select All> functionality, to mark all three nodes for upload automatically. Reason: The software for the PMI board has to be uploaded first before the software for the two other boards is uploaded.

(9)

Select button <Upload selected nodes>. See Figure 13.

Node

Installed Version

Version on PC

Status

 

PMI Board/FPGA unknown/unknown

PMI Board/FPGA unknown/unknown different

different

HDL Board

unknown

CRE_1907

different

SSC Board

unknown

CRE_1907

different

Select All
Select All
 
Clear Selection
Clear Selection
CRE_1907 different Select All   Clear Selection Get installed version Upload selected nodes 517501df.cdr

Get installed version

Upload selected nodes

CRE_1907 different Select All   Clear Selection Get installed version Upload selected nodes 517501df.cdr

517501df.cdr

Figure 13

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(10) Wait for approximately 7 minutes until the message "Versions are current" appears in the
(10)
Wait for approximately 7 minutes until the message "Versions are current"
appears in the message box. Refer to Figure 14.
If message "SW upload required" appears instead, refer to IMPORTANT note
next page.
Node
Installed Version
Version on PC
Status
PMI Board/FPGA CRE_1907/2104
CRE_1907/2104
ok
HDL Board
CRE_1907
CRE_1907
ok
SSC Board
CRE_1907
CRE_1907
ok
Select All
Clear Selection
Get installed version
Upload selected nodes
Activity
Upload to selected nodes completed
Waiting for PMI to restart
Finalizing Upload.
Waiting for restart
Retrieving actual version information.
Starting version check of nodes
PMI: installed version 'CRE_1907/1096'; file version 'CRE_1907/2104’
Controller HDL Board(0x780): installed version 'CRE_1907'; file version 'CRE_1907'
Controller SSC Board(0x784): installed version 'CRE_1907'; file version 'CRE_1907'
Versions are current
Final SW upload success message
Figure 14
(11)
Switch off the digitizer.

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DD+DIS112.11E Enclosure IMPORTANT: After upload of the selected boards, the PMI board is restarted. In some

IMPORTANT:

After upload of the selected boards, the PMI board is restarted. In some cases the version check of the nodes fails like in this example for the PMI2 board:

Starting version check of nodes PMI: installed version 'unknown/unknown'; file version 'CRE_1907/2104' No controller with CAN-ID 0x780 found in machine Controller HDL Board(0x780): installed version 'unknown'; file version 'CRE_1907' No controller with CAN-ID 0x784 found in machine Controller SSC Board(0x784): installed version 'unknown'; file version 'CRE_1907' SW upload required.

Proceeding to fix the problem:

(1)

Press button "Get installed versions to trigger the versopn check once more. Message "Versions are current" appears (see Figure 14).

(2)

If message "Versions are current" does not appear: Repeat the software upload:

Go back to step (8).

8 Performing a Stall Calibration for the Fixer Motor

This step is required for:

Initial installation*

This step is required for: Initial installation*

Upgrade Installation

Upgrade Installation

* during initial installation (= activation of the NX workstation software or during NX clean installation procedure) this step only has to be performed, if the software on the digitizer was below CRE_1907.

if the software on the digitizer was below CRE_1907. NOTE: Together with software CRE_1907 a new

NOTE:

Together with software CRE_1907 a new type of fixer motor was introduced with different motor characteristics.

Software CRE_1907 in general supports all types of fixer motors. To ensure that the previous type of fixer motor runs at optimal speed a stall calibration of the fixer motor is required however.

If the stall calibration is not performed during software upgrade, throughput would be slightly decreased, as some movements of the fixer motor would be slower.

(1)

Switch on the digitizer.

(2)

In the CR 30-X Service Client select "Preventive Maintenance - Stall Calibration".

(3)

Select "Calibrate Fixer".

(4)

Wait until the stall calibration is finished: This takes approximately 1 minute.

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9 Performing a Backup

This step is required for:

Initial installation

This step is required for: Initial installation

Upgrade Installation

Upgrade Installation

(1)

(2)

In the CR 30-X service client select the menu <Backup & Restore>.

Keep the default settings as shown in Figure 15.

Keep the default settings as shown in Figure 15 . (3) (4) (5) (6) (7) (8)

(3)

(4)

(5)

(6)

(7)

(8)

(9)

(10)

Figure 15

Select the button <Backup selected files> to perform a backup.

Select the partition <D:\> of the control PC as storage place.

Select <Save>: The screen

"Performing backup progress bar appears.

Wait till the backup is finished.

" with a

bar appears. Wait till the backup is finished. " with a Insert a backup USB stick

Insert a backup USB stick at the USB port of the control PC.

Copy the backup file stored on the partition <D:\> on the control PC to the USB stick.

Unmount and remove the USB stick from the control PC and store it on a save place.

Close the service client.

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(11)

Answer the dialogue popping up “did you perform any repair or maintenance activities” with "Yes".

any repair or maintenance activities” with "Yes". Figure 16 10 Verifying the successfu l Software Upgrade

Figure 16

10 Verifying the successful Software Upgrade

This step is required for:

Initial installation*

This step is required for: Initial installation*

Upgrade Installation

Upgrade Installation

* These verification steps are also part of the digitizer installation instructions.

(1)

Insert cassette with unexposed IP in the digitizer.

(2)

At the NX workstation select examination type “System diagnosis – Flatfield”.

(3)

Select “ID” to identify the image: Scanning starts.

(4)

Confirm that the image arrives at the NX workstation.

(5)

Reject the image.

(6)

Log-off user crservice.

Result

The digitizer software CRE_1907 is installed.

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Enclosure

11 Appendix: Troubleshooting Software Installation Problems at the Control PC

The following problems may occur during software installation at the control PC:

#

Symptom

See Section:

1

After uninstallation of the Software the Message appears:

11.1

“You must restart your system …”

2

After uninstallation of the Software the "Found New Hardware Wizard" appears

11.2

3

After initial installation the "Found New Hardware Wizard" does not appear: The connection between digitizer and control PC cannot be established

11.3

11.1 After Uninstallation of the Software the Message appears: “You must restart your system …”

Symptom

Cause

Solution

After uninstallation of the old digitizer software on the control PC following message pops-up:

software on the control PC following message pops-up: Figure 17 The NX software or the error

Figure 17

The NX software or the error viewer have not been closed before software de- installation.

Restart the control PC. Continue with software installation. See section 5.

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11.2 After Uninstallation of the Software the "Found New Hardware Wizard" appears

Symptom

Cause

Solution

After uninstallation of the Software followed by a reboot of the control PC the screen "Found New Hardware Wizard" appears.

PC the screen "Found New Hardware Wizard" appears. Figure 18 Digitizer was not switched off during

Figure 18

Digitizer was not switched off during software uninstallation. In this case the digitizer driver on the control PC will also be uninstalled.

(1)

Cancel the "Found new Hardware Wizard" and continue with software installation. See section 5.

(2)

Install the driver via "found new hardware wizard" which pops up automatically after software upload to the digitizer (and restart of the control PC).

A
A
C
C

Figure 19

B
B
D
D

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DD+DIS112.11E

Enclosure

11.3 After initial Installation the "Found New Hardware Wizard" does not appear

Symptom

After initial installation the "Found New Hardware Wizard" does not appear. The connection between digitizer and control PC cannot be established: The status LED at the digitizer stays red blinking.

Cause

Device driver for the digitizer not installed properly.

 

Solution

(1)

(2)

At control PC select: Start - Control Panel - Tab "Hardware" - Device Manager. Check whether “Imaging device” PMI or Agfa or CR30 is available.

 

Result:

A)

B)

Imaging devices PMI

Imaging devices

PMI

? ? ? ? !
?
?
? ?
!

Other devices

PMI

Imaging device PMI or Agfa or CR30 available: This is the normal situation.

PMI or Agfa or CR30 listed under “other devices”. In this case the driver is not properly installed. Proceed with next step.

 

(3)

This step has only to be performed for result B), PMI or Agfa or CR30 listed under “other devices”:

- Right-click on the driver named “PMI or Agfa or CR30”.

- Select “uninstall”.

- Be sure to have digitizer switched on and the FireWire cable connected.

- Reboot the control PC.

- Re-install the digitizer driver as described in Figure 19.

DOCUMENT CONTROL NOTE:

The controlled version of this document resides on the Agfa HealthCare Library. Any printed copy of this document is uncontrolled.

Revision 0

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Agfa Company Confidential