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BBA IIISHIVAJIUNIVERCITY,KOLHAPUR

1. INTRODUCTION OF STUDY
1.1 IntroductionISO standards became very popular and they are universally acceptable standards .All most all
countries have adopted ISOstandards and organizations all over the world have obtained
registration of ISO standerds.ISO9000 is applicable to all types of organizations including
manufacturers of different types of products ,software developers ,service providers like banks
,insurance ,transport services, hospital ,hostels etc. In 2000, the ISO 9000 standards were revised
with significant in order to enhance their effectiveness.
As quality become a major focus & business throughout the world ,various organization
developstandard& guidelines in crop to standardizes quality requirement a specialized enemy for
standardization was from by the name of international organization for standardization. It
adopted a series of written quality standards. In 1987 these are called, ISO 9000 standards .they
were revised in 1994.the standards are now recognize by over 100 countries including
India&Japan the purpose of establishing such standards is to improve international trade all over
the world meeting ISO 9000 standards is becoming a necessity for international competitiveness
the standards are applicable to all type of manufacturing & service industries. This is study of the
project include two companies i.e. one is service industry & second is manufacturing industry
.the excel InfoTech company is a service industry & the pranav agro industriesltd. company
is manufacturing industry. The excel InfoTech is computer educational services provide&pranav
agro industries manufacture of production in oil & agricultural products. These two companies
are having ISOcertification i.e. ISO 9001:2008 & 9001:2008 respectively.
The ISO 9000 certificate assures that quality products are manufacturing or quality
services are provided. Thus, ISO 9000 is a segment of international standards of quality
management &quality assurance important to international business. TheISO 9000 standards
requires third party audits to be performed for getting the certificates.ISO9000 standards
basically to declare what they are doing to ensure quality, follow strictly what exactly they have
declare and document & prove what have declared to do.

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1.2 Purpose of the study:1.


2.
3.
4.
5.

To create awareness of ISO certification among the business firms.


To improve quality of products in the market.
To reduces the wastages in the organization
To improve higher employee morale in the organization
To reduce customer complaints.

1.3 Objectives of the study:1. To study the needs & importance of ISO certification.
2. To study the advantages of ISO certification.
3. To study the process of acquiring ISO certification in both service & manufacturing
industry .
4. To study documents needed for acquiring ISO certification.
5. To study how to maintain quality of business using ISO certification.
6. To study types of ISO certification.

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1.4 Research methodology:A. Primary method


It is first time information collected by the researcher for the study. There are several
methods used for collection of data.
1. InterviewThe based on the discussion in service & manufacturing companys owners &
2.

managers respectively
QuestionnaireIn this Questionnaire were prepared andquestions are set designed from for the
analyze the data.
B. Secondary data
These data are those which have been passed through statically process .this data for
this study already available in firms internal recorded, company official websites.
1. TOTAL QUALITY management book
2. Internet &companysofficialswebsite

1.5 Scope of the study :1. The study of the project of ISO standard is limited to the Excel InfoTech &Pranav agro
industries ltd. This two companies only.
2. It is limited only ISO 2001:2008&9001:2008 only.

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1.6 Significance of the study:1. This is study of ISO standards controls quality of products or improves quality of
services.
2. Due to this study the customer prefers ISO certified company.
3. This study helps to use ISO standards to competitors use ISO standard to prove their
4.
5.
6.
7.

superiority.
This study helps to control documents & data for ISO certification.
This study helps organization to control the process of the organization.
This study of ISO standard the companies can improve their internal quality audit.
This study is to understand the ISO benefits to different organization for their
development.

1.7 Limitations:1.
2.
3.
4.

Study is limited to two companies in sangli city only


The data which is confidential, limits the scope of the study.
It is limit only ISO certification of two companies
The time period is limited to 60 days only.

2. INTRODUCTION OF ORGANIZATION
2.1Company profile
2.1.1 Manufacturing Company
Company Name- Pranav Agro Industries ltd.
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Address- Kupwad M.I.D.C.,Sangli


Owner name-shri.SurajmanjiLunkad
Website- pranavagroindustries.com
Phone no.-02332644523
HR Manager- Mr.Ashok mane

2.1.2 Service Industry Company Name-Excel Infotech


Address-Ram Mandir, sangli
Owner Name-Mr.HirenShaha
Website-excelinfotech.com
Phone number-9763711344

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A. MANUFACTUING INDUSTRY1.1 Introduction to the company


PRANAV AGRO INDUSTRIES LTD. Is an ISO 9001:2008 certified company. KRISHNA
VALLEY AGRO [I] LTD.is one of the activities of multifaceted PRANAV GROUP offering
agricultural clear solution incorporating innovative ideas backed by its state of the art research &
developments activities in sangli, this research& development venture is recognized as in house
R& D center by department of science & industrial research [DSIR] of government of India .the
company having its own agricultural research form for conducting field research trials.
The company is producing & provides wide range of products viz, organic fertilizer, biostimulant, natural plant enhancer, bio-pesticides, spraying pumps etc.all the organic products are
approved by natural organic certification association [NDCA]

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1.2 Brief HistroyOf This Company


PRANAV AGRO INDUSTIES LTD is started off with a solitary oil mil at
CHAKAN; a small town near Pune in 1995.The Company has now diversified into a multi
location, multi product enterprise with significant interest in agro processing business. The
companies interest spans areas in edible oils like solvent extraction refineries ,expellers
,consumer oil products ,cocoa butter equivalents as well as health foods ,poultry & cattle feed,
animal health care products ,feed & food machinery ,biotechnology, agri inputs etc.
The company is also an active corporate citizen through its social
contribution like schools, sports academy, hostel, Fine Arts College & other activities. Since
beginning we have always believed in translating technology into value for our discerning
customers .This philosophy, conceived by our founder laleShriSurejmanjiLunkad is imbedded
into every employees midset.pranav group a leading agro processing company of India in the
field of animal feeds, edible oils, specialty facts, feed supplements, animal health care &agri
inputs.

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1.3 Awards & recognitionIn recognition of the consistent performance PAIL has been receiving accolades from various
quarters. The company that had a humble beginning has now grown to become one of the leading
players in the industry.
In todays changing corporate & competitive environment we must look forward to new steps
ahead to surface once again as the leading agro group in the industry.
Training policyPRANAV AGRO INDUSTRIES LTD.identifies personnel training needs, provides required
training & evaluates the effectiveness of the training provided

1.4 DEPARTMENTS11 TO 12 departments of PRANAV AGRO INDUSTRIES LTD. Companies .they are1. Animal feed manufacturing unit
2. Solvent extraction plant.
3. Packing section
4. Research & development department
5. Quality control department
6. Refinery production unit
7. Agri input production unit
8. Vermin compost production unit
9. Cement manufacturing unit
10. Accounts departments
11. Stores departments
12. HR departments

1.4

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Organization structure

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g
E
r
D
o
u
F
p
e
e
h
d
e
a
d

B. SERVICE INDUSTRYEXCEL ENFOTECH COMPANY is an ISO 2001:2008 certified company. This company
provided many computer educational curses, like CCC [Course on computer concept,

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tally, typing & other courses of computer &agrichitechure designing training also
provided in this company
1.4 BRIEF HISTORY OF THIS COMPANYTHE EXCEL ENFOTECH was started in2007 .this company many educational
&taxation training services also provided. This company was newly started in 8 years
only .so history of this companies not more.

3. Theoretical Background
3.1 IntroductionThe international organization for standardization (ISO) was founded in 1946 in Geneva,
Switzerland. The objective of this origination is to promote the development of international
standards to facilitate free exchange of goods & services across the globe.Organisations
competing in international business, which would like to expand their business to all parts of
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world, are finding that it is necessary to adopt and adhere to these standards. which were
published in 1987.These standards consisting of ISO 9000, 9001,9004 were intended to provide
guidelines and were developed for use in two party contractual situations and internal
auditing .However , with adoption by the European community and other communities and many
countries insisting ISO as the basic requirement for import of goods and services ISO standards
became very popular and they are universally acceptable standards .All most all countries have
adopted ISO standers and organizations all over the world have obtained registration of ISO
standards.
ISO 9000 is applicable to all types of organizations ,including manufacturers of different
types of products , software developers, service providers like banks, insurance , transport
services, hospital , hotels etc .Thus , it is generic quality management system which can be
adopted by any organization in any part of the world , which can be into any of business . It is an
internationally accepted standard of quality for all business to dealings.
In 2000, the ISO 9000 standards were revised with significant changes from the earlier standards
(standards of 1994) in order to enhance their effectiveness. ISO 9000 defines quality system
standards, based on the premise that certain generic characteristics of management practices can
be standardized , and that a well designed, well implemented, and carefully managed quality
system provides confidence that the outputs will meet customer expectations and
requirements. The ISO 9000 standards are created to meet the following objectives.

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1. Achieve, maintain, and seek to continuously improve product quality and after sales
services in relationship to requirements.
2. Improve the quality of operations to continuously meet customers stakeholders
stated and implied needs
3. Provide confidence to internal management &other employees that quality
requirements are being fulfilled and that improvement is taking place.
4. Provide confidence to customers &other stakeholders that quality requirements are
being achieved in the delivered products.
5. Provide confidence that quality system requirements are fulfilled.
The standards prescribe documentation for all processes affecting quality &ensure compliance
through auditing, which will also lead to continuous improvement.

3.2 BENEFITS OF ISO 9000 CERTIFICATIONOrganizations derive several benefits by implementing ISO 9000 standards. Significant
improvements have b been reported by several organizations from ISO 9000& these results
include higher customer satisfaction,incerased customer retention , better quality of products
&services & increased productivity. Some of the benefits of ISO 9000 are listed below1. Achievement of international standard quality.
2. Higher productivity.
3. Increased customer satisfaction.
4. Higher profitability
5. Higher employee morale
6. Reduction in customer complaints
7. Increased market share
8. Acceptability of the product in other countries ,leading to increased export sales
9. Improved corporate image of the organization
10. Reduced need for inspection
11. Reduced rejection
12. Reduced wastages.
A part from the above benefits, ISO 9000 has resulted in increased use of data as a business
management tool, increased management commitment, more efficient management reviews, &
improved customer communication.
3.3 WHAT IS ISO 9001 CERTIFITCAION?
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ISO 9001 certification is also known as ISO 9001 registration, ISO 9000 registration ,ISO
9001:2008 certification or ISO 9001:2008registration .all of these refer to an independent
certification body attesting that a company s ISO 9001 quality management system meets all
requirements of the ISO 9001:2008standard.typically ,the certification company sends one or
more auditors to perform an initial audit of the quality management system .if no significant gaps
to the ISO 9000 requirements are discovered ,a certificate is issued . The certificate is typically
valid for three years provided that period audits continue to show compliance.

3.4 NEED FOR ITS REVIEW


According to the rules of the international organization for standardization, the ISO 9000
standard undergoes `review &revision every 6-8 years .in the past ISO 9000 was revised in 1994
&then underwent a major revision in 2000. In November 2008, ISO published the current
revision, which is called ISO 9000:2008.

3.5 WHAT ARE THE CHANGES IN ISO 9000:2008?


The changes in ISO 9000:2008 are relatively minor.iso 9000:2008 does not contain any new
requirements nor does it contain changes to any of the existing requirements in ISO 9000:2000
also, it does not change the intent of ISO 9000:2000.further,thestructure & outline of ISO
9000:2008 is identical to that ISO 9ooo:2ooo.
ISO 9000:2008 only introduces clarifications to the existing requirements of ISO 9000:2000
based on eight on years of experience of implementing the standard worldwide with about one
million certificates issued in 170 countries to date .it also introduces some changes to the
wording intended to improve consistency with ISO 14001:2004.
The ISO explains one of the reasons for the limited changes in the 2008 version as follows:a
key factor in the development of ISO 9001:2008 was to limit impact of changes on users.
According to ISO, the benefits if changes to the wording in ISO 9000:2008 are as follows:
1. Easier to use
2. Clearer language
3. Easier to translate into other languages
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4. Better compatibility with the environmental management standard ISO 14001:2004.

3.6 ISO 9001:2008 STANDERD


The ISO 9000 standard contains requirements affecting virtually all aspects of any company.
Because ISO 9000 is designed for any company of any size & in any industry, the requirements
are rather board &hard to read.
The ISO 9001:2008 requirements fall into the following sections

1. Quality management system


This section of the ISO 9001:2008 standard outlines the necessary steps to implement the
ISO 9001quality management system:
a. Identify the process (or activities needed for the quality management system ,
b. Determine the sequence and interaction of the these process,
c. Determine how these process are effectively operated and controlled ,
d. Ensures that all information is available to support the operation monitoring of
these process ,
e. Measure, monitor &analyses this process , and implement these action necessary
to correct the process and achieve continual improvement

2 Management responsibility
ISO 9001:2008 places great emphasis on top managements commitment to quality
this section requires a quality policy &quality objectives, & it reinforces the involvement of top
management with customer requirements
This ISO 9001 section also requires top management establish responsibilities &
authorities within the company, including the establishment of an ISO 9000 management
representative

Resources management

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This section of ISO 9001:2008 the requirement for a company to determine &provide, in a
timely manner, resources (for e.g. equipment, facilities, etc.)Needed to implement &improve the
process of the ISO 9001 quality management system to address customer satisfaction. This
section also includes requirements for a employee training, as well as for the physical facilities
&the work environment
4

Product realization
The ISO 9001:2008 standard defines product realization as that sequence of process &sub

process required to achieve the product. This is how your product is designed, product, tested,
handled, shipped, etc.this selection also applies to service providers. Emphasis is placed on how
the company understands, communicates and actually meets customer requirement. This section
also contents various requirements for the designer of product & for the planning of process,
projects &service.
5

Measurement, analysis & improvement


The last section of the ISO 9001:2008 standard close the loop by providing requirements for

measurement and monitoring activities ,so that the company can immediately identify when not
on trak.mesurement and monitoring activities also includes internal audits and the monitoring of
customer preparation as to whether the company has fulfilled customer requirements .all of this
activities must be defined ,planned and implemented .measuring &monitoring allows the
company to manage by fact ,not by guess.

3.7 ISO 9000:2000 SERIES OF STANDARDS


ISO 9000:2000 standards focus on developing ,documenting & implementing procedures to
ensure consistency of operations and performance in production and service delivery process
,with aim of continuous improvement, &supported by fundamental principles of a total quality .
These standards are generic in nature & can be tailored to fit any organizations needs ISO 9000
standards basically direct organizations to declare what they are doing to insure quality, follow
strictly what exactly they have declared and document and prove what they have declared to do.

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3.8 ISO 9000:2000 CONSISTS OF THREE SERIES OF STANDARDS

EXPLAINED BELOW:
1. ISO 9000:2 000 quality management system (QMS)-fundamentals and vocabulary
discuss the fundamentals concept related to the QMS & provides terminology used in
the other two standards it provides background & establishes definitions of key terms
used in the standards.
2. ISO 9001:2000 QMS requirements are the standard used for registrations by
documenting conformity of the QMS to customers regulatory and organizations own
requirements. This document provides the specific requirements for a quality
management system, to which users must confirm in order to obtain in third party
certification. Requirements state precisely what organization needs to do .the
requirements are organized into four major sections, namely, management
responsibility, resource management, product realization, and measurement, analysis,
and improvement.
ISO 9004 2000 quality management system guidelines for performance improvements provide
guidelines that on organizations can use to establish a QMS focused on improving performance.
These documents provide guidelines to assist organization in improving their quality
management system beyond the minimum requirements in ISO 9000, but do not prescribe any
requirements that must be followed.

3.9 ISO 9001 requirements


ISO 9001 has eight clauses. The first three clauses scope, normative reference, and terms and
definitions are for information. The next five clauses, quality management systems, management
responsibility resource management, product/servicerealisation and measurement, analysis and
improvement are requirements that an organization must meet. These are explained below:
1. Scope-the purpose of the standard is for the organization to demonstrate its ability to
provide a product that meets customer and regulatory requirements achieve customer
satisfaction .this is achieved by continuous improvement of the system, rather than the
product.
2. Normative reference- ISO 9000:2000 quality management systems fundamentals and
vocabulary are normative reference that provide applicable concepts and definitions
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3. Terms and definitions for the purpose of this standard ,the terms and definitions given
in 9000:2000 apply. in addition the supply chain is defined as:
Supplier ----------- organization-------------customer.
4. Quality management systemsI.
General requirements- the organization shall establish, document,
II.

implement, and maintain a QMS and continually improve its effectiveness.


Documentation-general documentation includes a quality policy, a quality
manual; require documented procedures, documents needed to ensure
effective planning, operation and control of processes and various records
required.

Management responsibilitiesI.

Management commitment- the top management should be committed for continuous


improvement and it shall demonstrate throes the evidence by communicating the need to
meet customer legal and regulatory expectations, establishing a quality policy, ensuring
that quality objectives are achieved, conducting managemet reviews, and ensuring that

II.

the recourses needed are available.


Customer focus- top management shall also ensure that customer requirements are

III.

determined and met with the aim of enhancing customer satisfaction.


Quality policy- management must ensure that quality policy of the organizations

IV.

appropriate to its mission.


Planning- top management shall also ensure that the planning of the QMS is

V.
VI.
6

accomplished in order to meet the requirements of QMS.


Responsibility, authority and communication- top management must ensure that
responsibilities and authorities are defined and communicated within the organization.
Management review- top management shall review the QMS at planned intervals to
ensure its continuing suitability, adequacy and effectiveness.
Resource managementI.
Provisions of recourses- this includes all resources like people, infrastructure, work
II.

environment, information, suppliers, natural resources and financial resources.


Human resources- all the employees involved in any task which affects product
quality shall be competent and the organization shall determine competence

III.

necessary for performing work.


Infrastructure: the organization shall determine, provide and maintain the
infrastructure needed to achieve conformity to product requirements.

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IV.

Work environment-the organization shall determine and manage the work


environment needed to achieve conformity to product requirements.

7.

Product realizationI.

II.

Planning of product realization- the organization shall plan and develop processes
needed for product realization.
Customer related process the organization shall also determine requirements specified

III.

by customers, related delivery and post delivery services.


Designed and development the organization shall plan and control the design and

IV.

development activities of the product.


Purchasing-the organization shall ensure that the purchased product has conformed to

V.
VI.

specifies purchase requirement


Production and service provision the organization shall plan and carry out production
and service provision under controlled condition
Control of monitoring and measuring devices all measuring instruments shall be
calibrated at specified intervals.
8. measurement, analysis and improvement

3.10 Implementation:
The process of implementing ISO 9000 depends on:
The 14 essential steps,
Step 1: top management commitment
The top management should demonstrate a commitment and determination to
implement an ISO quality management systems in the organization without top
management commitement, no quality initiative can be successes. Top management must
be convinced that registration &certification will enable the organization to demonstrate
to its customers a visible commitment to quality .it should realize that a quality
management system would improve overall business efficiency by elimination of
wasteful duplication in management system.
Step 2:establish implementation team
ISO 9000 is implemented by people .the first phase of implementation calls for the
commitment of top management ---the CEO &perhaps a handful of other key people .the
next step is to establish an implementation team & appoint a management representative
(MR) as its coordinator to plan & oversee implementation .its members should include
representatives of all functions of the organizations --- marketing ,design
&development ,planning ,production ,quality control, etc.
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Step 3start ISO 9000 awareness programmed


ISO 9000 awareness programmers should be conducted to communicate to the employees
the aim of the ISO 9000 quality management system; the advantage it offers to
employees customers & the organization; how it will work; & their roles
&responsibilities within the system .suppliers of materials &componants should also
participate in these programmers
The programs could be run either by the implementation team or by experts hired to talk
to different levels of employees.
Step 4: provide training
Since the ISO 9000 quality management system affects all the areas and all personnel in
the organization , training programs should be structured for different categories of
employees ---senior managers ,middle level managers ,supervisors & workers .the ISO
9000 implementation plan should make provision for this training the training should
cover the basic concepts of quality management systems & standard & their overall
impact on the strategic goals of the organization., the changed processes ,and likely
work culture IMPLICATIONS OF THE SYSTEM .in addition, initial training may also
be necessary on writing quality manuals ,procedures & work instructions ;auditing
principals ;techniques of laboratory management ;calibration; testing procedures etc.
Step 5: conduct initial status survey
The goal of ISO 9000 is to crate a quality management system that conforms to the
standard .this does not prevent incorporating, adapting, & adding on to quality
programmers already in place .so the next step in the implementation process is a
compare the organizations existing quality management system ,if there is one with the
requirements of the standard (ISO 9000:2000).
In introducing a quality management system, the emphasis is one on the improvement
of the existing process or the re-organization of processes. In general the steps to follow
are the following:
Ascertain and establish the following:
a. What are the present operation /process? What already exists?
b. Analyze the relevant sections of the quality standardISO 9001:2000:
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c. What is actually required?


d. What is the desired operation or process?

Step 6: create a document implementation plan


Usually, the plan calls for identifying &describing process to make the organizations
quality management system fully in compliance in the standard.
The implementing plan should be thorough & specific, detailing:
a)
b)
c)
d)
e)
f)
g)
h)

Quality documentation to be developed


Objective of the system.
Pertinent ISO 9001:2000 section
Person or team responsible
Approval required
Training required
Recourses required
Estimated completion date

Step 7: develop quality management system documentation


The documentation of the quality management system should include:
a)
b)
c)
d)

Documented statements of quality policy & quality objectives.


A quality manual
Documented procedures &records required by the standard ISO 9001:2000
Documents needed by the organization to ensure the effective planning ,operation
& control of its processes

Step 8: document control


Document control should include:
a)
b)
c)
d)
e)
f)

Approval for adequacy by authorized person before issue


Review, updating & re-approval of documents by authorized person
Identification of changes & of the revision status of documents
Availability of relevant versions of documents at points of use
Identification & control of documents external origin
Assurance of legibility &identifability of documents and prevention of unintended use of
obsolete documents

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Step 9-: implementation


It is good practice to implement the quality management system being documented as the
documentation is developed ,although this may be more effective in larger firms .in smaller
companies the quality management system is often implemented all at once throughout the
organization . Where phased implementation is takes place, the effectiveness of the system in
selected areas can be evaluated.
Step 10: internal quality audit
Internal quality audit-are- conducted- t-o- verifies that the installed quality management system:
i.

Conforms to the planned arrengements, to the requirements of the requirements of the


standard (ISO 9001; 2000) & to the quality managements system requirements

ii.

established by the organization.


Is effectively implemented & maintained

Step 11: managements reviews


The input to managements review should include information on:
a.
b.
c.
d.
e.
f.
g.

Results of audits
Customer feedback
Process performance and product conformity
Status of preventive and corrective actions
Follows up actions from previous management reviews
Changes that could affect the quality management system and
Recommendations for improvements

Step 12 pre-assessment audit


The pre-assessment audit would provide a degree of confidence for formally going ached with an
application for certification.

Step 13: certification & registration


Step 14 continual improvement

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Certification of ISO 9000 not be and end. Organization should continually seek to improve the
effectiveness &suitability of the quality management system through the use of:
a.
b.
c.
d.
e.
f.

Quality policy
Quality objectives
Audit results
Analysis of data
Corrective & preventive actions
Management review

ISO 9004:2000 provides a methodology for continual improvement

4.DATA ANALYSIS & INTERPRETATION

4.1 COMPARISON OF MANUFACTURING AND SERVICE COMPANY


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Sr no.

Service industry

Manufacturing industry
In 1985

Establishment

In 2007

Product

Computer courses& taxation


education

3
4
5
6

Awareness
Present ISO series
Past ISO series
Documents

Yes
2001:2008
No
a All reports
b System process of the
report is appropriate

a
b
c

Edible oils
Animal feed
Agri inputs

Yes
9001:2008
No
HrA. Organization chart
B. Training schedules
C. Training records
B. Effectiveness study
E. Supplier rating
F. Supplier assessment
Storea

Inward ,outward

registered
Customer satisfaction

feedback
Product development
monitor

Skills

Process

Process follow by ISO

All documents & records

certification

should be in place or properly

A. System follow by ISO

maintained.
Before 6 month-

certification
B.internal audit

a
b
c

ISO maintain
ISO body approach
Per audit

certification
Final audit

C. ISO audit
Getting certification

certification
9 Product improvement
10 Registered place
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Yes
In mumbai
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Yes
ISO certification body

BBA IIISHIVAJIUNIVERCITY,KOLHAPUR

,kolhapur
11 Advantages for

Maintain the service

A. More customer

quality
Minimum errors in work

requirements

organisation

B.clints must
C.work in proper channel for
maintain document

12 Benefits of customer

Best quality training provided

D.minimum errors in work


A. Proper quality products
B.guarrenty
C.good manufacturing
conditions
D.proper conditions of

13 Advantage of supplyer
14 Benefit for supplyer

production
Yes
a Company dont poor

_
_

purchase from supplier


Proper quality supplier
provide

Because of ISO company


approach of supplier it is
beneficial to him for product
15 Beneficial to society

Best quality service provided

sale at other place


a Proper quality product
b

provided proper
All safety &
requirement fulfillment

16 Facing problems
17 Main focus area

No
Quality training

No
Customer satisfaction & along

18 Supervision come for

Yes

with the company growth


Yes

inspection
19 Renovate certification

After 3 years

1stserviewlence
2ndseviewlence

year
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20 Expiry date of

3rd recertification
a Actual 3 years but

9-7-2015

certification
b

valid 1 year
If green logo is not
show the certification
is invalid

21 Activities for advanced

No

No

certification

IV.2 INTERPRETATION
Both companies are aware about the ISO CERTIFICATION. Service industrys &Manufacturing
industrys present ISO series is 9001:2008 .They have no past ISO series. These two companies
require different documents .The skills required for ISO Certification is generally same. The
process for getting ISO CERTIFICATION IS generally same in both the companies. The
companies achieved product improvement. The registered office of these companies is at
different places.
The service & manufacturing industries provides the qualitative product/services to the
society. These companies are not facing any problems while acquiring ISO CERTIFICATION.
The main focus area of both the companies is different. In manufacturing industry focus on
customer satisfaction &along with company growth & service industry focus on quality training.
The expiry date of certificate is after three year in both the cases. These companies are not taking
any activities for advanced certification.
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5. Findings & observation5.1 Findings1)


2)
3)
4)
5)

Service company & manufacturing company both are aware about the ISO certification
Service company requires different ISO certification than the manufacturing company
In both companies present ISO certification is from establishment of company
The document required by both companies is different for the ISO certification
In manufacturing company & service industry the requirement & process of ISO

certification is generally same


6) Due to the ISO Certification both the companies have achieved the improvement in
product/service quality
7) Due to the ISO certification the customer gets quality services /products from both the
companies
8) Because of ISO the suppliers sours interest in serving manufacturing industry
9) In acquiring the ISO certification these companies do not face any problem
10) The main focus area of ISO certification in both the companies are different
11) The supervisory team comes for inspection in both the companies
12) Renovation period of these companies is after 3 years

5.2Observation1)
2)
3)
4)
5)
6)

The treatment of customer / clients in both the companies are very good
The working conditions is fulfilled in terms of all facilities
Reception hall in the manufacturing company is very nice
The very good management in both the companies
Water supply is pure & good
Employees & managers communication is good

6.Suggestion& conclusionVI.1 Suggestion1) The companies should undertake the activities for advanced certification in their own
areas.
2) The companies should update their knowledge about the advanced changes in
certification rules/procedures, requirements.
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BBA IIISHIVAJIUNIVERCITY,KOLHAPUR

3) The company should take employees aware about the ISO Certification & its
importance.So that they will work effectively to maintain the particular standard of
product/service.
4) Companies can use ISO CERTIFICATION purpose AS A PROMOTIONAL TOOL to
attract the more customer base.

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BBA IIISHIVAJIUNIVERCITY,KOLHAPUR

VI.2 ConclusionThe research concludes that the service & manufacturing companies generally have the
same requirement of ISO Certification .The ISO certification is very important for both the
companies .Todays competitive world the ISO certification is key factor in promotion of the
company. From this project the researcher gained the detailed information regarding the ISO
certification is service& manufacturing industry.
In spite of having different ISO certification service & manufacturing industry have
little change in skills & document required for gaining ISO certification. But the process for it is
somewhat different

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7. BIBLIOGRAPHY-

1 BOOKS

TOTAL QUALITY MANAGEMENT BOOK-MANJUNATH V.S.

2-WEBSITE

EXCEL INFOTECH.COM
PRANAVAGROINDUSTIRES.COM

ISOSTANDERDS.COM
SEARCH ENGINE
GOOGLE.COM

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