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a. Proximity
b. Decoder
c. Feedback
a. non-verbal
b. internal
c. verbal
a. response
b. reflection
c. feedback
a. Artifacts
b. Closed mind
c. Barriers
a. references
b. abstracts
c. inferences
(1)The letters that are used to send the same information to a number of people are
known as;
1- Circular
2- Solicited letters
3- Credit letters
(2) Memos in an organization are used for internal communication and are usually;
1- Informal reports
2- Formal reports
3- Periodic reports
(4) When commodities are sold directly to the consumers in a market, it is called;
1- Retail market
2- Whole sale market
3-Stock exchange market
(5) The speech that is made on the spur of the moment is called;
1- Well prepared speech
2- Extempore speech
3-Speech without preparation
Q1- Choose the correct answer. (10)
6- Collection letters are written when a company fails to pay the bills, in order to get
the money back, collection letters are sent and they should be
• coercive
• cogent and convincing
• impolite and demanding
10- While writing letters refusing adjustment, the purpose is to make the customer
believe that his request is
• taken into account but requires further elaboration
• unacceptable and state it in a blatant way
• accepted
2- Each e-mail system uses a _________ that describes the structure of the message.
• Subject
• Text
• Protocol
• None of the above
• Internet
• Voicemail
• Groupware
• CD- Rom
5- People write _________ letters that are for information when they want to know more
about a product or services.
• Inquiry
• Order
• Friendly
• Personal