Xerox (UK) Fault Free Installation Process

* Mandatory Fields.
Sales - please ensure all information is entered on this page before submitting to XAS for
signoff
BOE to enter SUPT DOD No which must match Total DSS value + e-mail to julie.abbott@xerox.com
Please be aware that ALL sales of Software/Solutions, whether or
not sold with a printer, require an FFI to be completed. If software
is sold at the same time as a printer (or other hardware) the same
FFI document can be used.

Country Reference
No.

Customer Contact Details

Customer Trading
As

Ferrovial

Address Line 1

Q6 Project -- Heathrow Airport Voyager House -- 4th Floor London

Heathrow Airport

Address Line 2
Address Line 3
Contact Name

Sales Person (s)

Pre-sales Analyst
Order Entry

PRODUCT(S)
PRINTER/RIP
FREEFLOW
XGS SOLUTIONS

Hounslow
Ivan Fernandez

Postcode

TW6 1EW

Telephone inc STD

0208 7502100

Xerox Account Team Details

Phone
Jim Hutchison

07713191172

Phone
Phone

Amy Bishop

Xerox Product/Solution Details (including free trials)

CRID
WORKCENTRE 7845/7855 A3 Print Volume
(k)prints
TBC
45/45 PPM 50/55 PPM
per
DUPLEX COPY/PRINT/SCAN
month*
ADOBE PS3 PCL5C/6 ONE25K/mth
PASS DADF 5 TRAYS TOTAL
3140 SHEETS,WORKCENTRE
7855 INITIALISATION KIT,
2000-SHEET OFFICE
FINISHER WITH
50 SHEET STAPLING

Total Pre-Sales Revenue

175
Install
XAS Customisation/Further
works
Please enter brief details of
agreed Pre-Sales activities
covered by this amount, i.e.
not included in standard
product install.

Weekend Install:

(Install x 1.5)

Connected to the network using static IP addresses

To be configured to print, copy and scan.

Post-Sales Analyst
Activities

Product Installation & Configuration

Sales
Confirmation

Hardware & Software

Installation

Date Agreed
dd/mm/yyyy

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Service/Analysts Name

Xerox (UK) Fault Free Installation Process

Sales

Hardware FFI checklist signed by

service
(power, space, environmental & m/c movement
details checked)

Sales

The hardware / software identified

meets customer requirements
Network Installation: XAS order signed
and agreed

Sales

Customer Education requirements

have been agreed

Sales

Comments: This is an install of two trial devices. If a cost centre is required please use
49500
DOD number(s) for Installation:
DOD number(s) for Freeflow / 3rd Party software:

Assessment of Client Input Materials

Customers defined substrates have been tested and
agreed suitable for the product. YES

NO

Non standard substrates (if not in the

recommended media list)

Does the customer have an FTP service running?

YES
NO
Network Connectivity / Topology / Framing
10BaseT

10Base2

100BaseT
Ethernet_802.2
Framing

10BaseFL fibreoptic

10Base5

(Thinnet/BNC)

(Thicknet/DB15)

1000BaseT

Token Ring

Ethernet_802.3
Framing

Ethernet_II
Framing

SNAP Framing

Network Operating System

Network Protocol(s)

Windows Server 2012

TCP/IP

Client Operating
System
Windows 7

Product
(Hostname)
Use resource from
Existing kit
(IT support to be
available on install)

No of printer driver installations included in charges

Customer is happy to create their own print queues, but
may need pointing to the Global Print Driver (PS or PCL) on
Xerox.com

Queue(s)

IP Address

Subnet

Gateway

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Xerox (UK) Fault Free Installation Process

In the event of the above being unavailable during pre-sales engagement,
please give the customer contact to be present with this information at
install time:
Name:

Phone:

LPS / EPS / IPS Configurations

Online only
Offline only
Bus & Tag
Ethernet

Host Type & operating System Software:

Selectable
Token Ring
3rd Party Interface

Offline Equipment
Mag. Tape

Cartridge

Other (Please Specify)

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Xerox (UK) Fault Free Installation Process

Product

Platfor
m OS

Licence (or how to

obtain it at install)

Lead Time for

Licence

(Freeflow, XGS
solutions, 3rd
party)

DocuSP Licences Required

Basic (includes Postscript, PCL, TIFF, ASCII

Decomposers and all Gateways)

Welwyn.CSC.Licenses@xerox.com

Additional
Other
Licenses

Speed Licences
135 PPM

LCDS
Imposition

IPDS
Tape Client
3 Tray
Interposer
Notes:

VIPP
NPS / IPS

(3rd party licences

may not be available
immediately)

Notes: (e.g. is platform

hardware to be
customer supplied?)

100 PPM
144 PPM

Parallel RIP
Job Preview
Disk Overwrite

115 PPM

120 PPM

155 PPM

180 PPM

Customer
Educatio
n

Note: Ensure training order

paperwork is completed with sales
order

Multiple
Installation

Standard course for

Product

(Please arrange
with Customer
Education)

(Standard colour training does

not include DFE)

Bespoke course
(Please arrange with Customer Education and
ensure the availability of the trainer)

Comments:

Standard training as arranged via sales.

Customer Pre-requisites ( Hardware & Software required onsite )

Server
Hardware
Indesign

PC
Client
Quark

External Internet
Connection
Distiller Server

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Exchange
Server

Adobe CS

Xerox (UK) Fault Free Installation Process

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Xerox (UK) Fault Free Installation Process

Technical implementation - Critical Controls

Confirm all pre-requisites have been met

YES

NO

For Office installs AMR (Automatic Meter Reading) has been

discussed with the customer

YES

NO

AMR to be installed?

YES

NO

Major applications have been tested and limitations identified

YES

NO

The configuration can be supported completely

YES

NO

The Customer Expectations Document (CED) has been provided

to the customer

YES

NO

NB. Charges may apply if pre-requisites are not met and additional support activity is
required at install in order to bring the device to required standard.
Any support activity not defined in Services may also be subject to additional
charges.
Final Pre-Sales Analyst Sign Off:
Pre-Sales Analyst Name.

Signature.

Dave Pan-Rios

DP

FFI Explanatory Notes

This version is dated September 2008 (and replaces the May 2007 version).
2. When completing this form electronically use the TAB or mouse to move between fields.
3. The Sales person, in consultation with their Pre-Sales Analyst, MUST complete page 1 of this document
and subsequent pages as required.
4. The field for expected print volume is to confirm that the customer expectations are correctly set for the
product. Basic Install is the charge specified in the Price List for simple installation, a multiplier may be
calculated on this figure if the Weekend Install box is checked. Any support activity over and above that
specified in the price list must be listed in the Services section. If more than 5 instances of a printer
driver are to be installed, the additional charge for this should also be indicated here to facilitate cost
recovery.
5. The Pre-Sales Analyst, in consultation with the customer, should complete pages 2 and 3. The section on
substrates is to verify that specific media / stock type is suitable for the product and should prompt
customer expectation setting. Any additional software products to be installed in support of the Xerox
hardware can be specified in the table on page 3, e.g. Remote Printer, PDF Colour Splitter, Freeflow
Partner Products, etc. Where the customer requires additional infrastructure prior to install such as
software or an external connection to the internet it should be recorded on the FFI. The customer
expectation document being provided to the customer is a critical activity
6. Page 3 now has a section to make note of the Pre-requisites a customer requires to implement the
solution, e.g. XMPie may require an external internet connection or exchange server setup.
7. TECHNICAL IMPLEMENTATION -CRITICAL CONTROLS: All FFI activity is intended to drive a
supportable implementation of Xerox Product & Solutions; failure to achieve sign off in any
one or more area must be an exception.
8. This document can be customised to meet local requirements but the basic information shown here must
be retained.
9. Page 3 is required by the Welwyn Garden City Software Library in order to be able to issue the correct
licenses.
10. Please note depending on the information recorded on this document the pages within the document
may increase.
11. The completed FFI should be signed and forwarded by e-mail (preferably as a PDF) to:
a. The BOE processing the deal
b. Welwyn
Garden
City
Software
Library
for
software
licenses
to
be
issued:
Welwyn.CSC.Licenses@xerox.com
c. julie.abbott@xerox.com - once an installation / activity date has been confirmed

1.

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Xerox (UK) Fault Free Installation Process

d.

Stored in the appropriate country folder on Docushare at:

http://gkls-docushare.wgc.gbr.xerox.com/dsweb/View/Collection-13169

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