6/1/2015

HPSupportCenter
HP2910alSwitchesSomeCompactFlashcardshaveunnecessary
folder/filespresent
SUPPORTCOMMUNICATIONCUSTOMERADVISORY
DocumentID:c03394761
Version:2

HP2910alSwitchesSomeCompactFlashcardshaveunnecessary
folder/filespresent
NOTICE:Theinformationinthisdocument,includingproductsandsoftwareversions,iscurrentasoftheReleaseDate.
Thisdocumentissubjecttochangewithoutnotice.
ReleaseDate:20140814
LastUpdated:20140814
DESCRIPTION
Someswitcheswereshippedfromthefactorywithunnecessaryfolder/filesloadedontheCompactFLASHcard.Thesefilesreducetheamountof
availablestoragespaceavailableontheswitch.Theavailablestoragespaceisneededbytheswitchtostartupafterasoftwareupdateorreboot.
DETAILS
From2009toMay2010,switchesweremanufacturedwithasoftwareimageontheCompactFLASHcardwhichincludedafoldernamed.trashnebeker
thatcontainedsomescratchfiles.Thesefilesarenotmaliciousinanyway,buttheydooccupyasignificantamountofstoragespace.TheCFisusedto
storeprimaryandsecondarysoftwareimages,configurationfiles,andcorefiles.Overtime,theswitchsoftwareimageshavegrown,creatingthe
possibilitythattheunnecessaryfilesmayleaveinsufficientstoragespacefortheswitchtoproperlybootafterasoftwareupgradeorreboot.Whenthis
conditionisencountered,theswitchwillbootbacktotheprimaryOSwhenreloadedinsteadofthenewimagethatwasjustdownloaded.Insomecases
theswitchwillfailtoboot,allLEDswillremainconstantlylit,andtheconsolesessionwillpresentthebootROMprompt,asshownbelow:
ROMinformation:Builddirectory:/sw/rom/build/samrom(ec_samrom_t4a)Builddate:Jul152011Buildtime:00:07:56Build
version:W.14.06Buildversion:W.14.06Buildnumber:47506
Error,/cfa0/boot.inicorruptedpleasereboottoconsoleandrepair.CouldnotopenImagefile
BadcodeinFLASH
Flashmemoryneedsreprogrammingorchassiscouldbefaulty.UseaPCastheconsoleandperformtheupdateprocedure
byserialXmodemdownloadofthecurrentSwitchImage.Ifunsuccessfulw/downloading,thentryreplacingchassis.
=>
SCOPE
Someoftheswitchesbuiltwiththeextrafolder/filesareseeingproblemsrelatedtotheCFstoragebeingexceeded.Takingstepstoremovetheexcess
fileswillpreventfutureproblems.HPregretsanyinconveniencethismaycause.
ProductsandSerialNumberCrossReference
ProductNumber
J9145AHP291024GalSwitch
J9146AHP291024GPoE+alSwitch
J9147AHP291048GalSwitch
J9148AHP291048GPoEalSwitch

StartingSerialNumber
Allserialnumbersbelow
Allserialnumbersbelow
Allserialnumbersbelow
Allserialnumbersbelow

EndingSerialNumber
SG023IHxxx
SG023IQxxx
SG023IJxxx
SG023IKxxx

RESOLUTION
Theresolutionforthisissuevaries,dependingontheswitchstateatthetimeofresolution.
Iftheswitchisupandrunningproperly(evenifitbooteduptoprimarywhenitshouldhavebootedtosecondary),youhaveachoiceofsoftware
managementoptions.Moredetailabouteachoftheseoptionsfollows.
Option1(recommended):Updateandbootintoaswitchsoftwareversionwhichautomaticallyremovestheextraneous
files.Thisoptionisaseasyasasoftwareupdate,butdoesrequireareboot.
Option2:Runashowtechcustomscripttoremovethefiles.Thisoptionislikelybetterforthosecustomersthat
wouldliketoavoidarebootoftheswitch.
Option1:Updatesoftwaretooneoftheversionslistedinthe"DownloadableSolutions"sectionbelow.
Option2:HPhasprovidedascriptthatcanberunbytheswitchadministratorusingtheshowtechcustomcommand.Thisscriptwilldeletethefile(s)
anddirectorylocatedonthecompactflash.Theoperationoftheswitchisnotimpacted.
DownloadtheCompactFlashCleanupfilefromtheappropriatelinkintheDownloadableSolutionssectionbelow.
Extractthefilewhichconsistsofthetrash.nebekershowtechcustomscript,andinstructions.Followthe
instructionsforrunningthescripttoremovetheunneededfiles(ignorethedownloadinstructionsasyouhave

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alreadydownloadedthefile).
Iftheswitchhasalreadyfailedtorebootorfailedonsoftwareupdate:Youwillbeatthebootpromptasshownin
theexamplebelow.Youmustmanuallydeletesomefilestofreeupenoughspacefortheswitchtobootandthenexecute
eitheroption1or2,outlinedabove.Ifyouareuncomfortablefollowingthisprocedure,pleasecontacttechnical
supportforassistance.
1. Listthecontentofflashwiththecommandlshwcfa0asshownbelow:
=>lshwcfa0btm.swisecondary.swiboot.inicfg/autorun/ssh/rbtcntiflagsssl/mgrinfo.txtbtm.swi_$TmP$
secondary.swi_$TmP$
2. Deleteanyfilesendingwith$TmP$asfollows:
=>rmcfa0/btm.swi_$TmP$=>rmcfa0/secondary.swi_$TmP$
Runtheabovecommandsdependingonfilespresent.ThesearethefilesremainingfromTFTPtransfersthat
failedduetoinsufficientspace.
3. Deletetheboot.inifile:
=>rmcfa0/boot.ini
Deletingtheboot.inifilewillresultinanewboot.inibeingcreatedwhenduringthenextstep.
4. BootintoprimaryimagefileusingthebootROMcommandjp1thenproceedrunningtheshowtechcustomscript
asdescribedabove.
=>jp1
DownloadableSolutions
ProductNumber
DownloadableFile
J9145AHP291024GalSwitches
W.15.08.0012ornewer
J9146AHP291024GPoE+alSwitches
J9147AHP291048GalSwitches
J9148AHP291048GPoEalSwitches

Location
J9145AMyNetworkingdownloads
J9146AMyNetworkingdownloads
J9147AMyNetworkingdownloads
J9148AMyNetworkingdownloads

HardwarePlatformsAffected:HP2910alSwitchSeries
ComponentsAffected:NotApplicable
OperatingSystemsAffected:NotApplicable
SoftwareAffected:NotApplicable
ThirdPartyProductsAffected:NotApplicable
SupportCommunicationCrossReferenceID:IA03381127

REVISIONHISTORY
08/14/2014UpdatedOption2intheResolutionsection.
Copyright2014HewlettPackardDevelopmentCompany,L.P.
HewlettPackardCompanyshallnotbeliablefortechnicaloreditorialerrorsoromissionscontainedherein.Theinformationprovidedis
provided"asis"withoutwarrantyofanykind.Totheextentpermittedbylaw,neitherHPoritsaffiliates,subcontractorsorsuppliers
willbeliableforincidental,specialorconsequentialdamagesincludingdowntimecostlostprofitsdamagesrelatingtotheprocurement
ofsubstituteproductsorservicesordamagesforlossofdata,orsoftwarerestoration.Theinformationinthisdocumentissubjectto
changewithoutnotice.HewlettPackardCompanyandthenamesofHewlettPackardproductsreferencedhereinaretrademarksofHewlett
PackardCompanyintheUnitedStatesandothercountries.Otherproductandcompanynamesmentionedhereinmaybetrademarksoftheir
respectiveowners.

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