Laura L. Nelson 510.913.

7991 (msg)
San Jose, CA CreationsByLL@gmail.com

Energetic & Results Driven Contracts & Coordinator Professional

Focus on contracts administration & management, contracts development and negotiations of contract terms and conditions.
Notable skills: financial analysis, innovate project planning & coordination, quality & process improvement, account
management, sales support, and executive administration. /
Experience in several industries including pharmaceuticals/biotech, IT and telecom.
 / Strong ability to identify errors and inconsistencies and apply necessary corrective action while producing tasks quickly
and accurately. /
Successfully manage multiple and detailed projects with accomplishments in meeting financial goals.
/ Demonstrate excellent communication, motivational and team building skills.

 Expert in Contract Management, Contract Administration, Contract Negotiation and Financial Analysis.
 Signature authority of up to $500,000.00 as a Contracts Manager with SBC.
 9+ years experience in telecom (Sales Support and Contracts Management & Development) and IT industries.
 As part of the rollout team for the GTE customer data/ordering tool (COFEE), worked for 2 months in Dallas, Texas
helping facilitate a smooth transition into the company.
 As part of GTE team, was dispatched to Atlanta, Georgia (3 months) to organize and lead a project that was focused on
processing and implementing back-logged orders using their COFEE ordering tool.
 Experience in organizing and running booths at Trade Show(s).
 Expert in Microsoft Suite (Excel, Word, PowerPoint, Internet Explorer, and selected Access functions).
ARYx Therapeutics, Contracts Administrator March 2008 to November 2009

 Prepared and negotiated ~50 contracts for an 800-patient Phase III trial, the largest clinical trial for the company (as
contractor).
 Met all specified deadlines for all Trial Agreements, SOWs, and Confidentiality Agreements (hired full-time
employee).
 Educated myself with medical terminology and acronyms and all other pharmaceutical jargon needed to successfully
complete and negotiate Agreements within established timeframes.
 Continued working with the team in negotiating and implementing Trial Agreements, Consultant Agreements,
Amendments, Confidentiality Agreements, and SOWs related to company- specific trials in addition to financial analyst tasks
as assigned.

 Provided support to both finance and Project Management when necessary. Suggested, organized and implemented
an updated and accurate contracts database for entire company.

Chevron, Compliance Analyst (Contractor) September 2007 to November 2007

 Assisted team in preparing for an upcoming audit phase and to help close out previous audits by systematizing
documentation and helping manage current, ongoing projects.
 Assisted in simultaneously managing multiple projects in a fast-paced environment. Formatted excel documents for
reporting using excel tools. Using MS Outlook, MeetingPlace and NetMeeting, managed multiple calendars and mailboxes
and coordinated multiple meetings. In addition, assisted in tracking project status and reporting results to Management.

eBay, Project Coordinator (Contractor) August 2007 to September 2007

 Assisted Project Managers on eBay’s User Experience & Design (UED) Team on various projects as assigned.
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 Managed and coordinated a high-profile, recruiting event in New York City.

 Using Visio, created and designed the vendor acquisition and management process, including identifying a need,
searching for a current/new vendor, filling out forms, and creating an account.
 Processed all new vendor requests, requested & implemented a contract (SOW, SLA, etc.), and generated purchase
orders. Designed and managed the UED Team internal website (calendar, events, and meetings). Using eBay’s custom
software, balanced and coordinated the team P-card (credit card purchases).

Cisco Systems, Contracts Administrator (Contractor) December 2006 to July 2007

 Provided support in all human resource, vendor management office, contract efforts including RFP response,
contracts version control, review, editing, monitoring and overall contract coordination.
 Developed and managed supplier documentation including Master Agreements, Statements of Work, Service Level
Agreements and other contract related documents. Utilizing Cisco’s online tool, ProSource, was the primary administrator for
all HR vendor agreements.
 Accountable for vendor score-carding which included planning for the review, meeting with vendor to prepare
vendor for the review process, creating a supplier scorecard, creating a supplier survey, reviewing the completed survey,
preparing a presentation based on survey results and meeting with the vendor to review and discuss improvements.

Cisco, Project Specialist (Contractor)

 Managed Cisco partner certification processes and procedures.
 Established that Cisco partner clients were properly certified to become instructors, verified certifications were up-
to-date, and organized training events.
 Provided support when partner clients & instructors had any issues in signing up for training events, accessing Cisco
partner websites, or had any questions regarding certification processes and procedures.
 Supported the “Remote Lab” process (ordering Cisco equipment at a drastically reduced rate), which included
tracking of the order through the various systems, including financing, without error.
 Utilized Cisco systems (e.g. LPMS, CCO, Certification Tracking, Ordering Tool, TelePresence and other programs
as needed) to perform the summarized responsibilities.

SBC, Contract Developer August 1999 to April 2006

 Provided support as a Contract Developer for custom opportunities to Global and Business Communication Services
sales teams ensuring SBC business, legal and regulatory interests were adequately protected in the contract.
 Coordinated with legal, ICB Pricing, product management, billing, Customer Care, Sales Personnel, Contract
Management and Global Solutions to prepare accurate, executable contracts.
 Supported the TL9000 quality control program which included screening ICB documents to ensure completeness
and reviewing Account Team-provided information (rate letters, customer information, custom language, completed
contracts) for completeness and accuracy.

SBC, Contracts Manager

 Provided critical contracts support to SBC Contracts Management; specializing in the implementation of Out-of-
Region and all data related contracts.
 Received, logged & tracked customer signed, original contract agreements.
 Verified the integrity and accuracy of contract terms and conditions; signed or secured signature of all contracts
based on the schedule of authorizations; implemented contract billing using SBC's Customer Billing Relationship system;
provided information to costing and regulatory to assist with development of CPUC filing packages; and performed contract
research to help with future negotiation or dispute resolution.

GTE Communications, Inc.,

Associate Field Sales Support September 1997 to August 1999
 Provided pre- and post-sales support to Senior and Strategic Account Managers.

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PRC Environmental Management, Inc. March 1990 to September 1996

Administrative Coordinator / Human Resources
 Developed and assisted one of five remedial investigations reports for the Hunters Point Naval Shipyard. Oversaw
document production staff and authors and managed all the maps, figures, and tables to produce an accurate document for
EFA West (U.S. Navy).

Project Assistant
 Project Assistant for EFA West Program Management.
 Coordinated bi-yearly Performance Monitoring Briefs for over 20 U.S. Navy sites, created & maintained monthly
status reports for over 300 EFA West contracts, and financial analysis.

Proposal Coordinator
 Managed and organized the response, design and production of RFPs for potential or existing government clients.
Production Supervisor
 Supervised a staff of seven; production management; editing; semi-annual performance evaluations;
hiring/termination of production staff (additional temporary personnel).
 Implemented new procedures for a document backup filing system; ensuring document quality.
 Responsible for developing quality control procedures.

Professional Training
Received extensive training in Pharmaceutical industry COFEE purchasing and billing database
including terminology, negotiations with Director,
Board and legal counsel.
Writing and negotiating of telecom products and Purchasing/Billing database and product ordering tools
services
Telecom products and services (8 weeks, Dallas, TX; ProSource (vendor, contracts, purchasing & billing database)
accredited)