Emotional Intelligence: A

Competitive Advantage
to Greek Leadership
Dan Bureau, University of Illinois at
Urbana-Champaign
Marsha Carrasco, DePaul University
Kyle Pendleton, Northwestern
University

Emotional Intelligence: A
Competitive Advantage
to Greek Leadership
Resources borrowed from:
Marcy Shankman
Northwestern Emerging Leaders
Course
University of Illinois Leadership
Center
Books related on and related to EI

What is Emotional
Intelligence?
Factors that are related to success in life,

work, and all that people do

Helps us understand why some people will
perform more effectively than some others
Different than IQ (cognitive intelligence)
A dynamic process of learning skills to
understand yourself and others
Most widely studied by Daniel Goleman (Primal
Leadership (2002), Working with Emotional
Intelligence (1998), Emotional Intelligence
(1995)

What is Emotional
Intelligence?
Emotional intelligence is a LEARNABLE ability.
In Working with Emotional Intelligence,
Goleman (1998) writes that EI
refers to the capacity for recognizing our
own feelings and those of others, for
motivating ourselves, and for managing
emotions well in ourselves and in our
relationships (p. 317)

What Emotional Intelligence

isnt
Cognitive Intelligence (IQ)
Aptitude
Achievement
Vocational Interest
Personality
Static results can change over time

What do we know about IQ?

Good predictor of academic performance
Does not predict success in life
Predicts approximately six percent of job

success
Peaks in late-teens
Culture Bound
Racial controversies
Can help with entrance into colleges and jobs
Can help you get hired
It is always evolving and changing

Actions

Awareness

Four Areas of Emotional

Intelligence Self
Others
Self
Awareness

Self
Management

Social
Awareness

Relationship
Management
Positive impact
on others

Why study EI?

Increasing EI makes individuals more
efficient, productive and successful

The workforce is using EI all over the place

Organizations can become more productive

by recruiting/hiring emotionally smart people

and by offering opportunities to enhance
these skills through involvement
EI can be a way to help maximize the potential of
your members and in turn your organization

Why Study EI?

Possessing skills related to EI can help you be
prepared to lead others

Having the skills to lead are vital in managing complex

organizations

Every day we will interact with others who possess

varying degrees of EI

Being able to work with challenging people is a necessity for

the workplace and organization involvement

You can assess the overall potential for your

organization

EI influences organizational culture as individuals know their

abilities to interface with others
Organizations with high levels of EI may be more apt to
succeed

The Need to Develop

Emotional Intelligence
A survey of US employers reveals that:

More than 50% of employees lack the motivation to keep

learning and improving
4 in 10 people cannot work cooperatively
Only 19% of entry level applicants have adequate selfdiscipline for their jobs
Leadership development programs yield disappointing
results, wasting billions of dollars
70% of all change initiatives fail due to people
issuesinability to lead, lack of teamwork, unwillingness to take initiative, inability to deal with change, etc.
Primary derailer of top executives: a lack of
impulse control

Your Personal Development

Plan

Application of EI
Marcy Levy Shankman, PhD.
Instrument developed to assess individual and
organizational emotional intelligence
57 questions will help you understand your current
skills and create a plan to advance skills in areas of
deficiency
Learn your strengths, areas of improvement, and
create a plan for success
She identifies four overall areas consisting of various
personal and social competencies:

Personal Competence
Self-Awareness
Emotional Self-Awareness
Recognizing emotions and their impact
Accurate Self-Assessment
Knowing ones strengths and limits
Self-Confidence
A strong sense of ones self-worth and
capabilities

Personal Competence
(contd)
Self-Management
Emotional Self-Control
Controlling disruptive impulses and emotions
Transparency
Displaying honesty and integrity; trustworthiness
Adaptability
Flexibility in adapting to changing situations

Personal Competence
(contd)
Self-Management (contd)
Achievement
The drive to improve performance based on
inner standards of excellence

Initiative
Readiness to act and seize opportunities
Optimism
Seeing the upside in all events

Social Competence
Social Awareness
Empathy
Sensing the emotions of others; understanding their
perspective and taking an interest in their concerns

Organizational Awareness
Reading the currents, decision networks, and politics at
the organizational level

Service
Recognizing and meeting the needs of followers

Social Competence (Contd)

Relationship Management

Inspirational leadership
Guiding and motivating using a compelling vision
Influence
Wielding a range of tactics for persuasion
Developing others
Bolstering the abilities of others through guidance
and feedback

Change Catalyst
Initiating, Managing and Leading in a new direction

Social Competence (Contd)

Relationship Management (contd)
Conflict Management
Resolving disagreements
Building Bonds
Cultivating and maintaining a web of
relationships

Teamwork and Collaboration

Cooperation and Team Building

Your Personal Development

Plan

Model for Self-Directed

Change
Current
Current
State
State

Tension

Goal
Goal

Implementation
Implementation
Plan
Plan

Evaluation
Evaluation

Ideal
Ideal
State
State

Model for Self-Directed

Change
Understanding the Gap between Actual and
Ideal

What are my aspirations and goals?

Do I have an accurate image of my strengths
and needs?
Do I see myself as others see me?
If not, do I have a plan to learn how others see me?
Until I understand what others say about me, I
cannot internalize this information.

Good News!
You can develop Emotional
Intelligence!

Rewire your responses to feelings.

Change how you think about this.
Alter your behavior.
Emotions
Emotions

Thoughts
Thoughts

Behavior
Behavior

Performance

Sorry, It Doesnt Happen

Overnight

Improving and sustaining Emotional Intelligence takes a

concerted effort over several months.

Individual
Development
Prepackaged
Seminars
Minimal
results

In-house
Training
Some
behavioral
results

Sustained
individual
performance
improvement

Integrated
Initiatives
with Coaching
and Measurement
Critical mass
for sustained
group
performance
improvement

Organizational
Interventions

Sustained
organizational
improvement

Like Minded People?

Break into small groups
according to EI types

Strategies for Leading and

Managing Your Councils

Working through the

Differences
Break into small groups
according to
EI areas of enhancement

The Leadership Practices

Inventory
Kouzes and Posner identify
five leadership styles for
you to develop skills to lead
others

The Leadership Practices

Inventory
Handouts to review styles
Focus on Encouraging the
Heart at the core of
Emotional Intelligence

Making Your Plan

Five goals for the year
Which EI skills will be necessary?
How will you develop skills you
may have scored lower in?
Your action plan should assist your
personally and as a council leader.
You should leave with one goal
mapped out; up to you about
mapping out other four goals.