UNIT 1 : Introduction

Question Which of the following can not be accomplish through only SAP CRM 7.0
A*. Posting to GL accounts.
B Pricing
C * Delivery
D Billing
Question Which of the following are part of SAP CRM 7.0 ?
A. WEB UI
B. INTERACTION CENTRE
C. MOBILE SALES
D. E-COMMERCE
E.* All of th obove
Question WEB UI was available from which version of SAP CRM for sales, service & marketing
operation ?
A. 5.0
B 3.0
C.4.0
D.*6.0
Question L-SHAPE screen of the web ui consits of
A.* Header Area & Navigation area
B. Work Area & Header Area
C. Navigation Area & Work area.
D. None of the Above.

Question New Business partner categories can be created in CRM ?

A. True
B.* False
Question Business partner relationships are always time independent.
a. True
*b. False
Question An employee can be created on web ui from which of the standard roles ?
A. Salespro
B. *Servicepro
C. Marketingpro

Question: Product type can be configured as :

A.* Material
B Structured product
C * Warranty
D Free goods

Question: Organizational object are :

A. Org units & Sales grp
B. Service team & positions
C. BP Role & user
D.* Org units & Positions.

Question : Business role can be assigned to :

A. User
B.* Position
C.* Org unit
D. All of the above

UNIT 2 TRANSACTIONS
Questions: Which transaction can be processed without any product item :
A. lead
B. Opportunity
C.* Task
D. Quotation

Question : Mark the one which decides the structure of the Business transaction:
A Business partner
B Assigned transaction category
C* Leading transaction category
D Item Category

Question: Which transaction category has the attributes delivery, delivery dates ?
A. Opportunity
B. Contract
C.* Sales
D. All of the above

Question: Restriction of a transaction from a particular channel is done thourgh

A. Customizing of the channels

B. * Customizing of the transaction type.
C. Depends on transaction category
D. All of the above.

Question : It is possible to download the document type from ERP to CRM ?

A. True
B* False

Questions : Standard order (TA) consists of which of the following categories ?

A . Leading transaction category as sales & Assigned category as Activity.
B.* Leading transaction category as sales & Assigned cateegory as Sales, Activity.
C. Leading transaction cateogory as Sales & Assinged category as quotation & sales.
D. Leading transaction category as sales & Assigned category as Activity.

Question: Item categories can be downloaded from the ERP to CRM ?

TRUE
FALSE*

Question: Which of the following combination decides the determination of item category ?

A. Transaction type , Item group , Product , Item object type

B. Item group, Item usuage , Product , Leading transaction category
C Transaction type , Item group, Item usuage, Item object type
D.* Transaction type, Item category group, Item category usage & Main item category

Question 20 : Mark the correct one ?

A Transactonal history is updated while coping the transaction.
B * Tranactional History is updated while copy control.
C Header Data & Item data both are copied by default in copy control.
D * Partners can not be changed by coping a transaction.

Question 21 : For source Transaction type AG , Item Category AGN & target transaction
TA , item category TAN which of the below combination is required while copying item category
during copy control ?
A. AGN TAN
B. TA TAN
C. AGN + TA TAN
D. AG TA.

E*. All of the above.

Question 21 : In which of the following transacitonal history is updated ?
A. Copying
B *Object reference profile
C * Copy Control
D All of the above.

Question 22 : Date profile can be assigned to

A Transactional type
B Item category
C * Both

Question23 : For status In Process high and lowest numer range are marked as 10 and
13 . It depicts
A.* Status with status number between 10 & 13 can be come after Inprocess status.
B In process status can come after any status between 10 & 13.

UNIT 3
ACTIVITY MANAGEMENT

QUESTION24 : Activites can be created without adding products ?

A.* TRUE
B. FALSE

QUESTION25 : Transactional categories for activities are :

A Business activity
B. Activity
C. Task
D.* A & C

QUESTION26 : Activity journal is used for adding the products in activity :

A.* True
B False

QUESTION27 : Which of the below setting are specific to activities :

A.* Goal
B.* Categories
C. Pricing
D.* Activity reason

QUESTION28 : For sending the data from sap crm to groupware application which of the
conversion is followed ?

A. BDOCS to IDOCS
*B. Bdocs to icalender

*C. Bdocs to vcard.

D. All of the above.

UNIT 4
PARTNER PROCESSING

QUESTION29 : Which is the mandatory partner function in Sales transaction ?

A*: Sold to party
B: Bill to Party
C: Prospect
D: All of the above

QUESTION30 : PDP consits of ?

A Partner Function
B. Access sequence
C.* Both

QUESTION31 : Partner function categories can not be created or changed ?

A.* TRUE
B. FALSE

QUESTION 32 Partner determination can take place in which of the following :

A I-BASE
B Business Transactio
C Case Management
D.* All of the above.

QUESTION 33 What could be data source for partner function in PDP

A Preceding document
B. Terriorty management
C. Org model

D. Relationships
E*. All of the above

UNIT 5
ACTIONS
QUESTION34 : Action profile is assigned to a
A* Transaction type
B.* Item category
C. Product
D. Business Partner.

QUESTION35 : Schedule conditions are used to :

A:* To make action available in the transaction.
B: For trigerring the action in transaction.
C: None of the above
D: All of the above

QUESTION36 : What are the processing time available in action defination :

A: Immediately
B. When save
C. Selection Report
D.* All of the above.

QUESTION37 : Which condition is checked at the time of execution of the action :

A. Schedule condition
B.* Start Condition
C. Both of these
D. None of them

QUESTION38: What are the processing type available for an action :

A: Smart forms

B. Workflow
C. Methods
D.* All of the above.

UNIT 6
PRICING

QUESTION39 : Customer specific formulas and requirements can not be transferred from the
ERP to CRM ?
A* : True
B : False

QUESTION40 : It is mandatory to have IPC for pricing throught the SAP CRM application ?

A:* TRUE
B: FALSE

QUESTION41: Pricing procedure is determined by which of the following factors ?

A : Sales organisation
B: Distribution Channel & Division
C: Document & customer pricing procuder
D:* All of the above.

QUESTION42: Customizing download object CRM_PRC_CNDTYP is used for downloading

the conditions from ERP system to CRM system.
A:* True
B: False

QUESTION43 : Maintanence group for princing is combination of :

A:* Condition type & Condition table
B: Condition table & Conditition record
C: Condition type & access sequence
D: Condition table & acess sequence

QUESTION44 : Tax is determined in the SAP CRM through TTE ?

A*: TRUE
B. False

UNIT 7
CRM BILLING

QUESTION45: Billing can be done in SAP CRM as well in SAP ERP ?

A*: TRUE
B: FALSE

QUESTION46 : Input processing in billing due list can be given through which of the
following ?
A: Sales
B: Servie
C: Delivery
D: External data
E: All of the above.

QUESTION47 : In Biling due list individual biling can be cancelled ?

A*: True
B: False

QUESTION48 : Is it mandatory to find item category for CRM billing ?

A*: TRUE
B: FALSE

QUESTION49 : Which of the following are responsible for the creating billing documents ?
A: Sales organisation
B: Service organisation
C*: Billing units
D: All of the above.

QUESTION50 : More than one sales org can be assign to a billing unit ?
A*: True
B: False

QUESTION51 : In billing item category which of the following are defined ?

A*: Biling type
B: Number range
C: Pricing procedure
D*: Billing block

UNIT 8
INTRODUCTION TO CRM MIDDLEWARE

QUESTION52 : For data exchange between SAP CRM and ERP system which of the following
are required ?
A:*R3 adapter on CRM
B: R3 Plug in CRM
C: Adapter on R3
D:* Plug in on R3.

QUESTION53 : SMQ1 t-code is used for :

A: Inbound queque
B*: Outbound queque

QUESTION54 : Mark the correct one :

A: QOUT scheduler transfers the data from INBOUND queque to the database.
B*: QOUT Scheduler transfers the data from OUTBOUDND queque to the Inbound queque.
C*: QIN scheduler transfer the data from the INBOUND queque to the database.
D: QIN schduler transfer the data from OUTBOUND quque to the inbound queque.

QUESTION55 : CRM_SITE* Queque is used for :

A: transferring the data to R/3
B: transferring data to mobile clients
C: transferring the data to ext.
D: transferrring the data to CRMSERVER appl.

QUESTION56 : CSA* queque are used for :

A: data exchange with R/3
B: data exchange with mobile clients
C: data exchange with CRM server application.
D: data exchange with ext system.

UNIT9
DATA EXCHANGE WITH ERP BACKEND

QUESTION57 : which format is compatible to the crm system ?

A. IDOC
B*.m BDOC.
C. sBOCS

QUESTION58 : Bdocs and data container used in the data transfer betweent the R/3 and CRM
has same structure.
A. TRUE
B*. False.

QUESTION59 : SMOEAC tcode is used for:

A: Creating CRM as consumer in table CONSUM
B: Creating RFC connection.
C:* Creating R/3 site as RFC destination
D: All of the above

QUESTION69 : R3AM1 tcode is used fo r:

A*: Monitoring the download
B: Initail download
C: Delta download
D: All of the above.

QUESTION70 : R3AC3 tcode is used for Data transfer of :

A: Business objects
B:* Customizing objects
C: Condition objectsd
D: All of the above.

QUESTION71 : R3AS is used for the initial loading of customizing objects:

A* :True
B: False

QUESTION72 : R3AC1 is used for which objects :

A: Condition objects
B*: Business objects
C: customizing objects
D: All of the above

QUESTION73 :

R/3 Inbound adapter is used for converting the BAPIMTCS to mbdoc ?

A:* TRUE
B: FALSE

QUESTION74: (de) Activation of BTE for delta transferring of the data is done throught the
T-code R3AC4.
A. * TRUE
B. FALSE

QUESTION75 : Mark the correct statement ?

A: One bdoc type is mapped with N replication objects.
B:* N replication objects are mapped with 1 publication
C: One to one mapping between publication & Subscription
D:* Multiple sites can be assigned to the subscription.

UNIT 10
CRM Middleware Operations

QUESTION76 : SMWP is used for monitoring the CRM middleware cockpit.

A.* TRUE
B. FALSE

QUESTION77 : SMW01 is used for monitoring BDOC messages .

A. * TRUE
B. FALSE.

QUESTION78 : SMWMFLOW is used for Message flow statistics

A.* TRUE
B. FALSE

QUESTION79 : CCMS is started through which transaction code :

A: SMW01
B: SMWMFLOW
C: SMQ1
D: *RZ20.

QUESTION80 : DIMA is used for th detect and repair inconsistencies between objects across
components.
A.* True
B. False

QUESTION81 R3AR4 tcode is used for sending the request for synchronization between R/3
and CRM.
A.* True
B. False