Documente Academic
Documente Profesional
Documente Cultură
BUSINESS 2 CONSUMER
PRESENTED BY: GABRIEL EDUARD NICULITA
ISCAP NUBER: 12130255
BUSINESS TO BUSINESS
What is B2B e-commerce?
How does it work a B2B portal?
Some advantages that it offers a B2B portal
Portalul B2B integrat cu system ERP
What are the advantages of a B2B portal integrated with ERP?
BUSINESS TO CONSUMER
What is ecommerce B2C type?
How does work an online store?
What are the benefits offered by a B2C E-COMMERCE platform?
Online store integrated with ERP
What advantages does offer online shop with ERP integration?
BUSINESS TO BUSINESS
What is B2B e-commerce?
Online transactions that occur between two companies is a B2B e-commerce activity.
Through a B2B portal is performed transactions, which functions similarly to an online shop,
the difference being that addresses judicial person and not those of individuals. It works like
an online store because his role is the same, to present customers offer products and / or
services holding of the company.
The concept of B2B e-commerce is development. Depending on how the transactions
are made, we meet the following types of B2B portals:
1.
2.
Oriented towards provider - they are managed by providers that aim to generate
online sales channel to potential customers. These portals gives suppliers more
visibility in the market, helping them to attract more prospects. In turn, the buyers have
to gain from such a portal for access to detailed information about providers and search
similar products and services more effectively.
3.
Independent - are managed by a third party that provides a common B2B platform accessible both by suppliers and by buyers. Registered members of the platform can
display advertisements, organize request bids or auctions.
Access to a new market, which is growing, and new categories of consumers, such as
those who prefer online shopping to the detriment of traditional;
Customer loyalty due safe and fast way through which you can buy products and
services;
Access to promotion and sales channel available 24/7, accessible from anywhere an
Internet connection, including mobile platforms;
of them has different needs and therefore offer different advantages B2B portals. Thus:
For distributors, a B2B portal offers:
product;
Store multi-warehouse;
Information about customers who register in the portal are submitted and ERP;
Trade policies established relationship with partners, we are taken once set in ERP and
portal any portal created in order take into account the payment terms and discounts
set in contracts with clients;
Prices available price lists in ERP are synchronized with the portal and any change
made in ERP is visible in portal;
All orders placed automatically get ERP B2B portal for processing;
Ensure transparency;
BUSINESS TO CONSUMER
What is ecommerce B2C type?
B2C e-commerce is a form describing ecommerce transactions made
directly via the Internet, between a company and the final consumer.
Website within which these transactions are performed most often
carries the name of the store online.
The main advantage of such a platform is that it offers companies access to a new market, one
that grew even in crisis conditions, reaching measuring 134 billion in the European Union. In
Romania, ecommerce market currently has 2 million users and a volume of about 1 billion euros
per year for 2014 being estimated to double that amount.Printre elementele distinctive ale
unui magazin online se numara cosul virtual de cumparaturi sau ciclul scurt de vanzare, scopul
urmarit fiind o achizitie imediata din partea clientului.
Customers are no longer limited to the work program of the company as the online store
is available 24 hours out of 24;
The platform can be accessed from anywhere there is an internet connection and on any
device: desktop, laptop, tablet or smartphone;
The costs of launching, promotion and maintenance for an online store are lower
compared to a physical store and coverage is much higher: one online store customers
can contact any city, country or desired geographic area;
Not necessarily involve existing stock: some companies choose to order goods from
suppliers / manufacturers exactly when required, which means that stocks will have
minimal expenses;
The ways by which one can present product offerings are extremely diverse: attaching
an unlimited number of images or videos, pages devoted to the latest offers or most
purchased items, full descriptions for each product, etc;
The entrance to desired products quickly through: dynamic search filters, wishlists Wish lists able to make comparisons between products, etc.
Registration can be done online shop depending on the preferences of each client: by
creating an account with detailed information through a guest account (if you do not
wish to provide personal information) or an account on social networks (like Facebook) ;
It offers various payment methods and safe: online by credit / debit card or cash on
delivery, by money order or wire transfer;
The concept of virtual shopping cart allows visitors to add products as you browse the
site, and at the end of the visit to order them all or just some of them. This ensures
reservation items throughout your visit. Moreover, if not completed order in place, you
can come back after a while and resume depending on stock availability at that time;
Promotion methods are extremely diverse, from newsletters, online banners, social
networks, Google Adwords campaigns vouchers, promotions, discounts, and so on;
The costs of promotion are easily measured and controlled and can be adjusted
continuously depending on the results;
All orders placed through the online shop goes directly into ERP;
Stocks products can be viewed by customers directly from the online store;
Information about customers, we offer the registration online store system are
automatically transferred to the headquarters;
Customer orders, come directly in ERP and are generated automatically based on their
subsequent documents: notices, invoices etc, so are processed much faster and reach
customers in less time;
Many business processes are automated and staffing needs and costs will be lower, as
well as the possibility of occurrence of errors of human nature;
Accuracy of information is higher, given that both prices and stocks are updated in realtime and synchronized with the ERP;
Through an online store can be sold consumer goods, but also services such as telephone
subscriptions or offers. Moreover, besides the usual online stores there are other types of
electronic commerce platforms Business to Consumer, such as "marketplaces" - sites that bring
buyers and sellers in the same place (ex. Ebay.com), portals offers an integrated service and
content (ex. Yahoo.com), websites specializing in providing content (video, music, news) or
designed for specific services.
Study case
www.aliexpress.com
About Aliexpress
For place an order, we must to click on "Add to cart" button to add the items
After we will Simply select the proper shipping method for all items from the same supplier.
The system will automatically combine these products into one order for customers.
If the customers choose items from two different suppliers or select two different shipping
methods, the order will be divided into two.
After this, customers can click on the "Buy all from this seller" button to place order with one
supplier. Customers can also click the "Buy All" button to place order for all the items in your
shopping cart.
The payment
After confirming our Order, customer will be automatically taken to the Payment page.
SHIPPING METHODS
AliExpress offer to currently suppliers the following express shipping options: UPS, FedEx,
DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel,
China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel,
Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F.
Express.
Since the shipping methods are set up by the suppliers, you are advised to directly contact the
supplier for more shipping information. To contact the supplier, you may go to the product
detail page or shop and click Contact Now to send a message. You can also click Chat Now! to
chat in real time with suppliers who are online using our instant messenger, TradeManager.
Buyer Protection
Buyer Protection is a set of guarantees provided by AliExpress.com that enables buyers to shop
with confidence on our website.
You are protected when:
The item you ordered did not arrive within the time promised by the seller.
The item you received that was assured to be genuine was fake.
Only buyers who have purchased items on AliExpress.com are eligible for Buyer Protection.
Any payment made directly to a seller outside AliExpress.com is not protected by them. If a
seller does ask to make a direct payment to them (e.g. via PayPal or Bank Transfer), customer
must report them to AliExpres immediately.