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Baldrige National Quality Program

2006

PENILAIAN KINERJA MALCOLM


BALDRIDGE
OLEH
SUSANTI KURNIAWATI

Baldrige National Quality Program

2006

PENGERTIAN KINERJA
Hasil evaluasi proses, produk dan jasa yang
dihasilkan perusahaan yang telah dievaluasi dan
dibandingkan dengan tujuan, standar dan hasil-hasil
yang pernah dicapai.

Baldrige National Quality Program

HISTORICAL BACKGROUND

TOTAL QUALITY MANAGEMENT (ISO)


SIX SIGMA
BALANCED SCORECARD
MALCOLM BALDRIDGE NATIONAL QUALITY
AWARD (MBNQA)

2006

Baldrige National Quality Program

ISO SYSTEM
ISO 9001-2000
ISO 14000
ISO 17025
SA 8000

2006

Baldrige National Quality Program

Balanced Scorecard illustrated


User
perspective

Process
perspective

Finance
perspective

Future/
Learning
perspective

2006

Baldrige National Quality Program

2006

Tujuan Penerapan Malcolm Baldridge

Peningkatan kinerja
Membantu memberi arahan
Menyiapkan perencanaan menyeluruh
Menilai kemajuan yang mengarah pada
perusahaan kelas dunia
Mengetahui bidang-bidang yang perlu
diperbaiki
Menentukan kekuatan yang sudah dimiliki
Perolehan award.

Baldrige National Quality Program

Intisari nilai-nilai MBNQA


Mutu yang di pacu oleh pelanggan
Kepemimpinan-keterlibatan secara pribadi
Perbaikan yang terus menerus (proses
pembelajaran).
Melibatkan seluruh karyawan

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Baldrige National Quality Program

Intisari nilai-nilai MBNQA


Respon yang cepat
Mutu yang terwujud melalui perancangan dan
pencegahan
Manajemen berdasarkan fakta
Pengembangan kemitraan
Tanggung jawab perusahaan, masyarakat dan
bangsa
Orientasi pada hasil

2006

Baldrige National Quality Program

Core Values and Concepts


Visionary Leadership
Learning-Centered Education
Organizational and Personal Learning
Valuing Faculty, Staff, and Partners
Agility
Focus on the Future

2006

Baldrige National Quality Program

Core Values and Concepts


Managing for Innovation
Management by Fact
Social Responsibility
Focus on Results and Creating Value
Systems Perspective

2006

2006

Baldrige National Quality Program


Kategori

1.Leadership (kepemimpinan)
Organizational leadership
Public responsibilities and citizenship

2. Strategic Planning
Strategic Development
Stategic Deployment

3. customer and market focus


Customer and market knowledge
Customer satisfaction performance

4. Information and Analysis


Measurement of organizational performance
Analysis of organization performance

Point Value

125
85
40

85
40
45

85
40
45

85
40
45

2006

Baldrige National Quality Program

5. Human resources focus


Work System
Employee education, training, and development
Employee Well Being and satisfaction
6. Process management
Product and service Processes
Support Processes
Supplier and Partnering Processes
7. Business Results
Customer focused result
Financial and market results
Human Resources result
Supplier and partner result
Organizatinal Effectiveness result

Total Point

85

35
25
25
85

55
15
15
450

115
115
80
25
115

1000

Baldrige National Quality Program

2006

More on the Dimensions & Quality


Criteria
Leadership
Fokus pada stakeholder, pemberdayaan, CSR
Strategic Planning
menyusun petunjuk strategis,
perencanaan tindakan
mengaplikasikan dalamsistem

Baldrige National Quality Program

2006

More on the Dimensions & Quality


Criteria
Customer Focus
Tuntutan, harapan,meningkatkan hubungan
menetapkan kepuasannya.
Information & Analysis
manajerial dan efektivitas penggunaan data dan
informasi

Baldrige National Quality Program

More on the Dimensions & Quality Criteria


Pengembangan Sumber Daya Manusia

Pengembangan
Pemberdayaan
Tingginya
Process Management
rancangan yang fokus pada konsumen
proses penyampaian barang dan jasa
proses kerjasama di antara unit kerja.

2006

Baldrige National Quality Program

More on the Dimensions & Quality


Criteria
Business Results
kinerja area bisnis kunci
kepuasan konsumen,
pencapaian kinerja,
SDM,
stakeholder
kinerja dengan partner.

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Baldrige National Quality Program

2006

Seven Categories of the


Education Criteria
Leadership
Strategic Planning
Student, Stakeholder, and Market Focus
Measurement, Analysis, and Knowledge
Management
Faculty and Staff Focus
Process Management
Organizational Performance Results

Baldrige National Quality Program

Baldrige Education
Criteria Framework:
A Systems Perspective

2006

Baldrige National Quality Program

Leadership Best Practices


Bronson Methodist Hospital
2005 Award Recipient

2006

Baldrige National Quality Program

2006

Health Care Award Recipient Results

Physician satisfaction in 2005 was 85%, equal


to the 99th percentile from a study of 161
hospitals.
Named among the 100 Best Companies to
Work For by Fortune magazine twice (2004
and 2005) and the 100 Best Companies for
Working Mothers by Working Mother
magazine three times (2003, 2004, and 2005)

Baldrige National Quality Program

2006

Kenneth W. Monfort College of Business

Baldrige National Quality Program

UW-Stout: Results
100%

Graduate Preparedness

90%
80%
70%
60%
50%
40%
30%
1990 Grad

1992 Grad

1995 Grad

UW-Stout

1996 Grad

1998 Grad

Best-in-class

Source: BPA Alumni Follow-up Studies (to employers); Measuring Up (on-line)

2000

2006

Baldrige National Quality Program

UW-Stout: Results
Graduates Employed in Field

Percentage Employed

100%

90%

80%

70%
1995 Grad

1996 Grad

1997 Grad

UW-Stout

Source: Annual Employment Report, 1997-2201; Peer1 & 2

1998 Grad
Peer 1

1999 Grad
Peer 2

2000 Grad

2006

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