Penilaian Kinerja Malcolm Baldridge

Baldrige National Quality Program
2006
PENILAIAN KINERJA MALCOLM

BALDRIDGE
OLEH
SUSANTI KURNIAWATI
2006
PENGERTIAN KINERJA
Hasil evaluasi proses, produk dan jasa yang
dihasilkan perusahaan yang telah dievaluasi dan
dibandingkan dengan tujuan, standar dan hasil-hasil
yang pernah dicapai.
HISTORICAL BACKGROUND
TOTAL QUALITY MANAGEMENT (ISO)

SIX SIGMA
BALANCED SCORECARD
MALCOLM BALDRIDGE NATIONAL QUALITY
AWARD (MBNQA)
2006
ISO SYSTEM
ISO 9001-2000
ISO 14000
ISO 17025
SA 8000
2006
Balanced Scorecard illustrated

User
perspective
Process
perspective
Finance
perspective
Future/
Learning
perspective
2006
2006
Tujuan Penerapan Malcolm Baldridge
Peningkatan kinerja
Membantu memberi arahan
Menyiapkan perencanaan menyeluruh
Menilai kemajuan yang mengarah pada
perusahaan kelas dunia
Mengetahui bidang-bidang yang perlu
diperbaiki
Menentukan kekuatan yang sudah dimiliki
Perolehan award.
Intisari nilai-nilai MBNQA

Mutu yang di pacu oleh pelanggan
Kepemimpinan-keterlibatan secara pribadi
Perbaikan yang terus menerus (proses
pembelajaran).
Melibatkan seluruh karyawan
2006
Intisari nilai-nilai MBNQA

Respon yang cepat
Mutu yang terwujud melalui perancangan dan
pencegahan
Manajemen berdasarkan fakta
Pengembangan kemitraan
Tanggung jawab perusahaan, masyarakat dan
bangsa
Orientasi pada hasil
2006
Core Values and Concepts

Visionary Leadership
Learning-Centered Education
Organizational and Personal Learning
Valuing Faculty, Staff, and Partners
Agility
Focus on the Future
2006
Core Values and Concepts

Managing for Innovation
Management by Fact
Social Responsibility
Focus on Results and Creating Value
Systems Perspective
2006
2006

Kategori
1.Leadership (kepemimpinan)
Organizational leadership
Public responsibilities and citizenship
2. Strategic Planning
Strategic Development
Stategic Deployment
3. customer and market focus

Customer and market knowledge
Customer satisfaction performance
4. Information and Analysis

Measurement of organizational performance
Analysis of organization performance
Point Value
125
85
40
85
40
45
85
40
45
85
40
45
2006
5. Human resources focus

Work System
Employee education, training, and development
Employee Well Being and satisfaction
6. Process management
Product and service Processes
Support Processes
Supplier and Partnering Processes
7. Business Results
Customer focused result
Financial and market results
Human Resources result
Supplier and partner result
Organizatinal Effectiveness result
Total Point
85
35
25
25
85
55
15
15
450
115
115
80
25
115
1000
2006
More on the Dimensions & Quality

Criteria
Leadership
Fokus pada stakeholder, pemberdayaan, CSR
Strategic Planning
menyusun petunjuk strategis,
perencanaan tindakan
mengaplikasikan dalamsistem
2006

Criteria
Customer Focus
Tuntutan, harapan,meningkatkan hubungan
menetapkan kepuasannya.
Information & Analysis
manajerial dan efektivitas penggunaan data dan
informasi
More on the Dimensions & Quality Criteria

Pengembangan Sumber Daya Manusia
Pengembangan
Pemberdayaan
Tingginya
Process Management
rancangan yang fokus pada konsumen
proses penyampaian barang dan jasa
proses kerjasama di antara unit kerja.
2006

Criteria
Business Results
kinerja area bisnis kunci
kepuasan konsumen,
pencapaian kinerja,
SDM,
stakeholder
kinerja dengan partner.
2006
2006
Seven Categories of the

Education Criteria
Leadership
Strategic Planning
Student, Stakeholder, and Market Focus
Measurement, Analysis, and Knowledge
Management
Faculty and Staff Focus
Process Management
Organizational Performance Results
Baldrige Education
Criteria Framework:
A Systems Perspective
2006
Leadership Best Practices

Bronson Methodist Hospital
2005 Award Recipient
2006
2006
Health Care Award Recipient Results
Physician satisfaction in 2005 was 85%, equal

to the 99th percentile from a study of 161
hospitals.
Named among the 100 Best Companies to
Work For by Fortune magazine twice (2004
and 2005) and the 100 Best Companies for
Working Mothers by Working Mother
magazine three times (2003, 2004, and 2005)
2006
Kenneth W. Monfort College of Business
UW-Stout: Results
100%
Graduate Preparedness
90%
80%
70%
60%
50%
40%
30%
1990 Grad
1992 Grad
1995 Grad
UW-Stout
1996 Grad
1998 Grad
Best-in-class
Source: BPA Alumni Follow-up Studies (to employers); Measuring Up (on-line)
2000
2006
UW-Stout: Results
Graduates Employed in Field
Percentage Employed
100%
90%
80%
70%
1995 Grad
1996 Grad
1997 Grad
UW-Stout
Source: Annual Employment Report, 1997-2201; Peer1 & 2
1998 Grad
Peer 1
1999 Grad
Peer 2
2000 Grad
2006
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Penilaian Kinerja Malcolm Baldridge

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Baldrige National Quality Program