Zara Malik

U.S. Citizen
26121 Kennywood Sq. Chantilly, VA 20152 | 571-421-5531 | zaramalik227@gmail.com

PROFESSIONAL HIGHLIGHTS:
Ms. Malik has over five years of experience as an Information Technology professional. She has an
understanding of SDLC, waterfall methodology, agile methodology, quality control testing, quality assurance,
risk analysis, configuration management, user acceptance testing (UAT), and disaster recovery testing. Ms.
Malik is a Certified Scrum Master. She has attended and received certificates of completion for Software
Testing Context, Web Development, and Selenium. Ms. Malik currently serves as the Test Lead. Her most
recent area of responsibility involves quality control software/application testing for the Federal Transit
Administration: Transportation Electronic Awards Management System (TEAM).
TECHNICAL KNOWLEDGE
OPERATING SYSTEMS: PROFICIENT IN THE USE OF PC AND MAC PLATFORMS
APPLICATIONS: MICROSOFT OFFICE, ACTIVE DIRECTORY, REMEDY, SERENA MANAGEMENT SOFTWARE
(CHANGE TRACKING SYSTEM, INCIDENT MANAGEMENT, CONFIGURATION MANAGEMENT DATABASE) MS
VISUAL SOURCESAFE, TEAM FOUNDATION SERVER, MS VISIO, EXCEL, MS WORD
TEST TOOLS: HP QUALITY CENTER, SELENIUM
PROGRAMING LANGUAGES: HTML5, CSS3, JAVA SCRIPT
TRAINING & CERTIFICATIONS
CERTIFIED SCRUM MASTER, MARCH 2014
CERTIFICATE OF COMPLETION
Software Testing Context
Web Development
Selenium: How to Use Automation Tool
200+ HOURS IN MANAGEMENT EXPERTS INCORPORATED (MGE)
PROFESSIONAL EXPERIENCE
ACTIONET INC., | VIENNA, VA
(FTA) Transportation Electronic Award Management System (TEAM) Project
January 2014-Current
Test Lead & Deputy Helpdesk Lead
Participates in all phases of the software development life cycle including the design, development,
integration, testing, and implementation phases.
Manage the development and execution of all test scripts for all deliverables
Responsible for the creation and maintenance of release planning documentation
Manage Quality Control testing, User Acceptance Testing (UAT), and Regression testing for all
deliverables.
Utilize the Product Component Integration (PCI) document for releases
Adept at identifying defects within the TEAM & ECHO applications and then entering software change
requests (SCR) into the Change Tracking System (CTS)
Provide analysis and testing LOE on SCRs that have been identified for upcoming releases.
Perform testing for Configuration Change Requests (CCR)
Assist the Project Manager and Deputy Project Manager with requirements gathering for all major and
minor software deliverables.
Generate and compile weekly statistics related to the project
May 2015

Serve as the Deputy Lead for the TEAM Helpdesk. Provide training to new hires and assist Helpdesk
lead in generating weekly and monthly metrics.
Attend daily standup meetings for critical fix releases.
Generated and disseminated meeting minutes for weekly status reports
Participated in yearly Disaster Recovery testing
Assisted other ActioNet teams with internal software testing

LIFETIME SMILES | HAYMARKET, VA

May 2011-January 2014

Office Manager

Measure performance against defined business targets and goals

Develop treatment cases and present them to clients
Manage, train, and administer staff to effectively update software
Develop and implement office policies and procedures to ensure compliance with State, Federal and
other regulatory policies including HIPPA
Primary contact for patient records and maintaining all patients and updating the Dentrix software
Generate ad hoc reports for executive management to accurately reflect business performance
Using any information gathered to write up detailed reports and draw conclusions
Assisting in the preparation of business proposals
Developing a clear understanding of existing business functions and processes

AT&T | Chantilly, VA
Assistant Manager
Diagnose, troubleshoot, and fix smartphones to ensure proper functioning
Consulted with clients to find suitable devices to fit their personal and business needs
Responsible for the overall security management of multiple stores
Responsible for the control of all shipments; by tracking IMEI numbers and uploading them in database
Configured, presented, and set-up demonstration units in order to provide a hands-on experience for the
clients
Identifying areas for business improvement
Responsible for high-end inventory which resulted in conducting multiple audits and generating reports
which were presented to senior management
Effectively communicated with internal departments to process orders and complaints
Managed and trained numerous employees to ensure excellent client satisfaction

January 2010-September 2011

FANNIE MAE |RESTON, VA

August 2008-January 2009

Help Desk

Support
Provided technical support which included remote desktop sharing to ensure effective end user resolution
Diagnose, troubleshoot and resolve a range of software and connectivity issues. Excelled in researching,
analyzing and rectifying problems
Managed the process of loan approvals which consisted of troubleshooting Oracle application and finding
the root cause
Provided end user support in multiple ways such as calls, emails and online support
EDUCATION
NORTHERN VIRGINIA COMMUNITY COLLEGE | STERLING, VA
Associate of Science in Information Technology

August 2014-Present
May 2015

May 2015