To know the services of the other competitor bank in Muzaffarnagar (U.P).

To know the charges various banks are charging for their services.
Its Comparison with different competitor bank so that it can have a rough idea of
its position in the market.
To know the methods of banking.
To know the banking and financial terms used in day-to-day life and which plays
an important role in our life.

NEED OF THE STUDY

For Bank: -

The study is useful to HDFC Bank because with the use of the report it can compare
itself with other banks and also do some modifications in its services and charges so as to
compete with the competitors in both short as well as long run.

For Student: The study is useful for student as he gains knowledge about various services of bank,
the working of the bank and also about the competitors of the bank, which plays an
important role in the marketing and implementation of the strategy.

SCOPE OF THE STUDY

The scope of study is to understand the problems faced by the bank

while maintaining the market position among the competitors. With the help of this
project we can introduce new facilities and we can explore new segments of customers
with the analytical conclusion of this project. We can better understand what our
weaknesses are and what our strengths are; so that we can explore the strengths and
remove weaknesses.

CHAPTER II
INTRODUCTION

INTRODUCTION

The Housing Development Finance Corporation Limited (HDFC) was amongst the
first to receive an in-principle approval from the Reserve Bank of India (RBI) to set up
a bank in the private sector, as part of the RBIs liberalization of the Indian Banking
Industry in 1994. The bank was incorporated in August 1994, in the name of HDFC
Bank Limited, with its registered office in Mumbai, India. HDFC Bank commenced as a
scheduled Commercial Bank in January 1995.

Promoter
HDFC Bank is Indias premier housing finance company and enjoys an impeccable track
record in India as well as in international markets. Since its inception in 1977, the
Corporation has maintained a consistent and healthy growth in its operations to remain a
market leader in mortgages. Its outstanding loan portfolio covers well over a million
dwelling units. HDFC has developed significant expertise in retail mortgage loans to
different market segments and also has a large corporate client base for its housing
related credit facilities. With its experience in the financial markets, a strong market
reputation, large shareholder base and unique consumer franchise, HDFC was ideally
positioned bank in the Indian environment.

Business Focus
HDFC Banks mission is to be a world class Indian Bank. The banks aim is to build
sound customer franchises across distinct businesses so as to be the preferred provider of
banking services in the segment that the Bank operates in and to achieve healthy growth
in profitability, consistent with the banks risk appetite.

Capital Structure
The authorized capital of HDFC Bank is Rs.450crore (Rs.45 Billion). The paid up capital
is Rs.282crore (Rs.28.2 Billion). The HDFC group holds 24.4% of the banks equity
while about 13.2% of the equity is held by the depository in respect of the banks issue of
American Depository shares (ADS/ADR Issue). The Indian Private Equity Fund,
Mauritius (IPEF) and Indocean Financial Holding Ltd, Mauritius (IFHL), both fund
advised by J. P. Morgan Partner, formerly Chase Capital Partners, together hold about
5.5% of the banks equity.

Times Bank Amalgamation

As a milestone transaction in the Indian banking industry, Times Bank Limited (another
new private sector bank promoted by Bennett, Coleman & Co./Times Group) was merged
with HDFC Bank Ltd., effective February 26,2000.

Distribution Network
HDFC Bank is headquartered in Mumbai. The Bank at present has an enviable network
of over branches spread over cities across the country. All branches are linked on an
online real-time basis. Customers in 80 locations are also serviced through Phone
Banking. The Banks expansion plans take into account the need to have presence in all
major industrial and commercial centers where its corporate customer are located as well
as the need to build a strong retail customer base for both deposits and loan products.

Management
Mr..Jagdish Kapoor took over as the banks Chairman in July 2001. Prior to this
Mr..Kapoor was the Deputy Governor of the Reserve Bank of India.
The Managing Director, Mr.Aditya Puri has been a professional banker for over 25 years
and before joining HDFC Bank in 1994 was heading Citibanks operations in Malaysia.
The Banks board of Director is composed of eminent individual with a wealth of
experience in public policy, administration, industry and commercial banking. Senior
executives representing HDFC are also on the Board.

Technology
HDFC Bank operates in a highly automated environment in term of information
technology and communication systems. All the banks branches have connectivity,
which enables the bank to offer speedy funds transfer facilities to its customers. Multibranch access is also provided to retail customers through the branch network and
Automated Teller Machines (ATMs).

Business Profile
HDFC bank caters to a wide range of banking services covering commercial and
investment banking on the wholesale side and transactional branch banking on the retail
side. The bank has three key business areas: -

A) Wholesale Banking Services:The banks target market is primarily large. It covers blue-chips manufacturing
companies in the Indian corporate sector and to a lesser extent, emerging mid-sized
corporate. For these corporate, the bank provides a wide range of commercial and
transactional banking services, included working capital finance, trade services,
transactional services, cash management, etc.

B) Retail Banking Services:The objective of the Retail Bank is to provide its target market customers a full range of
financial products and banking services, giving the customer a one step window for all
his/her banking requirements. The products are backed by world-class services and
delivered to the customers through the growing branch network, as well as, through
alternative delivery channels like ATMs, Phone Banking, Net Banking and Mobile
Banking.

C) Treasury Operations:Within this business, the bank has three main product areas

Foreign Exchange and Derivatives,

Loan Currency Money Market &

Debt Securities and Equities.

With the liberalization of the financial market in India, corporate need more sophisticated
risk management information, advice and product structure.

Rating
HDFC Bank has its deposit programs rated by two rating agencies

Credit Analysis & Research Limited (CARE)

Fitch Rating India Private Limited.

Corporate government Rating

The Bank was one of the first fort companies which subjected itself to corporate
governance and Value Creation (GVC) rating by the rating agency, The Credit Rating
Information Services of India Limited (CRISIL).

Awards and Accolades

Over the years, HDFC Bank has received recognition and awards from various
leading organization and publication, both national and international. HDFC Bank was
selected as the Best Bank-India 1999, Best Domestic Bank India 2000, Best Bank
India 2001, Best Bank 2002 by Euro money, Best Domestic Commercial Bank
India 1999, Best Domestic Commercial Bank 2000, Best Domestic Commercial
Bank India 2001and Best Domestic Commercial Bank India 1999, Best Local
bank In India 2002, Best Local bank In India 2003 by Finance Asia. In the October
2000 issue, Forbes Global selected HDFC Bank amongst the top 20 in the Forbes listing
of the worlds best small companies. Closer home, HDFC Bank was selected for The
Economic Times Award Corporate Excellence for Emerging Company of the Year
2000-01 and as Business Indias Best Bank for the year 2000. For its use of information
technology the bank has been recognized as a Computer world honors Laureate and
awarded the 21st Century Achievement Award in 2002 for the Finance, Insurance & real
Estate Category by computer world, Inc., USA. HDFC bank was awarded the Best IT
User award 2003 (Category: Banking) as per of the IT User Awards 2003 conferred by
economictimes.com & Nasscom.

10

HDFC Bank is one of Forbes Global "Best Under a Billion"

In its issue dated October 27th, 2003, Forbes Global magazine has named HDFC
Bank as one of the "Best under a Billion, 200 Best Small Companies for 2003". These
200 successful companies outside the US were selected from some 19,000 companies
from Asia & Europe with annual sales below US$1 billion, based on profitability,
earnings and sales growth. Forbes Global also talked to fund managers, analysts and
industry watchers to spot these 200 best companies with brief operating histories but
promising futures.

11

HDFC Bank named Best Bank in India for 2003

HDFC Bank, one of Indias leading private sector banks, has been named the Best
Bank in India for the year 2003 in a survey conducted by KPMG and leading business
magazine, Business Today.

12

CHAPTER- III
RESEARCH
METHODOLOGIES

13

Research Methodology

Several characteristics of modern business encourage the use of marketing research

by business. First, the suppliers of products and services need to be informed about the
final consumer in order to market their products and services more effectively.
Secondly, as a company grows and starts distributing its products in number of
different markets, the managers of the company find themselves becoming more
separated from the final consumers of their products. Managers need information from
their final consumers in order to satisfy the consumers, managers need at least five such
information topics, which are of great interest from them. These five topics are:

TARGET MARKET

PRODUCT/SERVICES

PRICE

DISTRIBUTION

PROMOTION

14

WHAT IS MARKETING RESEARCH?

Marketing research is the function which likes the consumers, customers & public
the marketer through information which is used to identify & define marketing
opportunities & problems, generate, refine & evaluate marketing action; monitor
marketing performances & improve understanding of marketing as a process.
According to American Marketing Association, Marketing research is the
systematic, gathering, recording, and analyzing of data about problems related to the
marketing of goods and services. Marketing research specifies the information
required to address these issues, designs & the method of collecting information. It
manages & implements the data collecting process, analyses the results &
communicates the findings & their implications.

TYPES OF MARKETING RESEARCH

On the basis of fundamental objectives of the research, marketing research
projects are classified into two branches:

Exploratory Research

Conclusive Research

15

EXPLORATORY RESEARCH:
It seeks to discover new relationships. All marketing research projects start with it.
This is a preliminary phase & is absolutely essential in order to obtain a proper
definition of problems at hand. The major emphasis is on the discovery of ideas &
insight.
Exploratory research looks for hypothesis in well-established fields of study.
Hypothesis usually comes from ideas developed in previous researches or are delivered
from theory. Hypothesis is tentative answer to the question that serves as guide for
most of the research projects.
It is sub-divided as: a) Search for secondary data
b) Survey

Search for Secondary Data:

Probably, the quickest & the most economical way of research are to depend upon
the secondary data or to take advantage of others works & utilize their efforts. Report
from research organizations furnishing continuing data, trade association sales data &
company records, such as those kept for accounting & sales analysis, are other
resources. Also a large volume of basic research reported in professional & trade
journals along with Govt. documents are of help that may stimulate the process of
hypothesis making. A survey of secondary data can be expedited if it is organized both
externally & internally.

16

Survey:
All those who have any association with the efforts to market the products in question
are potential sources of information in a MR project. Such individuals may include
anybody related anyhow to the topic.
Individual interviews may be in-depth interview or projective techniques by which
respondents are asked to project themselves into a particular situation, group interviews
have come to be called focused group interviews.

Project technique is another approach to get respondents to reveal more than

thin surface feelings. Projective devices can be used to help the consumer express the
different images they may have of competitive brands of a given product.
Focus groups are intended to reveal some of the complex & subtle aspects of the
relationship between the consumers on one hand & products, advertising & sales
efforts on the other.

17

CASE STUDY:
This method has long been considered Soft. The case method has received more
attention. Indeed the case method might be considered one variation of the survey of
individuals with ideas. It involves the comprehensive study of one or a few specific
situation and lends itself particularly to the study of complex situation in which the
inter-relation of several individuals is important.
The emphasis is on obtaining a complete description and understanding of the
relationship among factors in each instance regardless of the number involved.

18

CONCLUSIVE RESEARCH:
Conclusive research provides information that helps the executive so that he can
make a rational decision. This study has done well while attempting to arrive at a more
clear description of an apparent problem.
Conclusive research study is classified as:
a) Descriptive study
b) Experimental study

Descriptive Study:
Descriptive study, as the name implies, is designed to describe something. The
characteristics of users of a given products and the degree to with the product is used
varies with income, age, sex or other characteristic or the number of person who sees a
specific television commercials, etc. A majority of marketing research studies is of this
type.
To be of maximum value, a descriptive must collect the data for a definite purpose.
Definite data are commonly used as a direct basis for marketing decisions after analysis
of data. The investigator attempts to predict the result of certain actions, they may
predict that concentration of advertising on upper income people will increase sales
volume.

19

Descriptive study can be done in two ways:

1. CASE STUDY:
When the case method is used in exploratory research, the purpose is to
discover new ideas about relationship, which are then tested by conclusive
research. If any conclusion is drawn from the case studies the testing of these
conclusions occurs only as they are put into practice.

2. STATISTICAL METHOD:
The statistical method is the most widely used in marketing research. This
method involves the study of a few factors in a large number of cases. As more
cases are involved the statistical method must use different methods of analysis,
methods designed for mass data, to identify cases and focuses instead on classes
average percentage measures of dispersion and more sophisticated statistical
procedures.

20

Experimental Study
Experiments are much more effective than descriptive techniques in establishing cause
and effective relationships. The collection of data in an experiment is organized in such
a way as to permit relatively unambiguous interpretation. Design of experiments tends
itself more readily to rational analysis and provides an ideal against which other
research designs can be compared. There could be laboratory and field experiment.
In laboratory experiments, test subject, usually consumers are brought to a particular
place and then they are examined while in field experiments variables are taken in the
field.

METHODS OF COLLECTING DATA:

Questionnaire and observations are the methods available, for collecting data.

1.

QUESTIONNAIRE METHOD:
The greatest advantage of the questionnaire method is its versatility. Almost
every problem in marketing research can be studied only by questioning.
Questioning is usually faster and cheaper than observation. As a result, less time
is typically wasted in questionnaire study.

21

QUETIONNAIRE IS OF THE FOLLOWING TYPES:

1.

Structured Non Disguised Questionnaire:

Most questionnaire studies made in marketing research are of this type. A

structured interviews of this type introduced gives more reliable results. The purpose of
the question is clear and thus undisguised. It is simple to administer and easy to
tabulate and analyze. This questionnaire has also got the provision for alternative
response that helps in making the questions clear.
2.

Non-Structured None Disguised Questionnaire:

Unstructured and undisguised questionnaire is distinguished by the fact that the

purpose of study is clear but the questions remain open-ended.

3.

Non-Structured Disguised Questionnaire:

Many people are either unwilling or unable to give accurate response as to their

own attitudes and motivations. To overcome this, disguised methods have been
developed.
4.

Structured-Disguised Questionnaire:
These are the least used in the marketing research. They emerge as an attempt

to secure the advantage of disguise in revealing the sub-conscious and hidden motives
and attitudes along with the advantage in coding and tabulation common to structured
disguised approach which typically rests on propositions regarding the role of attitude
in persons typical psychological make-up.

22

2.

OBSERVATION METHODS:
Observation study can broadly be classified in five bases:

1. Whether the situation on which the observation is made natural or contrived.

2. Whether the observation is obtrusive or unobtrusive.
3. Whether the observation is structured or unstructured.
4. Whether the factor of interest is direct or indirect.
5. Whether observation made by observers or by mechanical means.
Each of the classification has some impact on the quality of the data collected.
1.

UNIVERSE:
The universe is the entire group of items researchers wishes to study and which

they plan to generalize. This depends on the research objective.

2.

SAMPLING:
According to a famous statistician YULE the objective of sampling is to get

maximum information about the parent population with minimum efforts.

Types of Sampling:
(a)

Probability Sampling, and

(b)

Non-Probability Sampling.

23

(1.)Probability Sampling
(a) Simple random sampling
(b)Systematic sampling
Stratified sampling
(d) Area sampling

(2.)Non-Probability Sampling
(a) Convenience sampling
(b) Quota sampling
(c) Judgment sampling
d) Panel sampling

SAMPLING UNIT:
Sampling unit contains the particular units being studied and which generally
reflects the desired response that is most of the traits that the universe has.

SAMPLING PROCESS:
Two general classes of methods exist for selecting samples. These are probability
method and non-probability methods.

24

RESEARCH DESIGN OF PROJECT:

A preliminary study of the mothers using baby soaps was done by this method of
research. For this purpose structured and non-structured questionnaire was prepared
and administered to various customers in different market segments and income
groups. It includes;
1.

Survey method, and

2.

Personal Interview.

DISCRIPTIVE WORK ON THE STUDY

SOURCES OF INFORMATION:
It is one of the most complicated and tough jobs for my research work though I
thoroughly enjoyed it. For data collection the primary and secondary sources of data
collection were-

(1) Primary sources:

Primary Source of data collection with mothers who use baby soaps or may be other
soaps for their kids.
Main source of information is questionnaire with personal interview & other source
is Tele calling.

25

Questionnaire:
It is the combination of a number of questions, which are of two types such as
Open-ended: In it the respondent gives answers in descriptive way.
Close ended: In it the respondent gives answers in Yes or No types.
I have used Questionnaire as a data collection tool.

(2) Secondary sources:

Past records,

Files,

Internet,

Sample size:
Sample size refers to the number of item to be selected from the universe to constitute a
sample algebraically, let the population size be N,
Sample size is n (n<N). Web portals of the Company.
Sample size:100

26

Discounts on Loans
We enjoy the benefits of preferential rates on our loan products, namely Loans
Against Shares, New Car Loans and Used Car Loans, Consumer Loans and Personal
Loans.
*All loans at the sole discretion of HDFC Bank.

Personalized chequebook:
To provide we added security, our Savings Account cheque book comes with our
name printed on it, at no extra cost. In the case of joint accounts, both account holders'
names will be printed on the chequebook.

27

Pension Account for EPFO Pensioners.

The Employees Provident Fund Organization (EPFO) has appointed the bank as an
Additional Disbursement Agency, under the Employees Pension Scheme 1995. This
Pension Disbursement Saving Bank account is operational from all the Branches of the
Bank throughout the country.
HDFC Bank is the only private sector Bank in the country given the mandate to
open/service pension accounts for pensioners under Employees Pension Scheme
1995.The pension account will come with a host of attractive features such as:
1.
2.
3.

Zero balance saving account

Free International Debit Card
Free Fund Transfers

28

4. Free facilities of Phone banking and Net banking

5. Free Inter-branch/ Inter-city banking
6. Personalized cheque books

E-Age Savings Account.

We always on the move. Every second counts.
And with technology at our disposal, who needs to go to the bank?
Presenting
e-Age

the
Savings

Freedom

Account

Account

for

the

from

HDFC

mobile

phone

Bank,

the

generation.

Access our account anytime from anywhere without having to visit the bank from ATMs,
Internet,

Phone

or

even

our

Mobile.

Banking through SMS or WAP, we can avail of all these facilities absolutely FREE.
> Zero balance account
>Free International Debit Card
>Free Inter-city/Inter-branch banking

29

Cash withdrawal

Cash deposit

Demand Draft/ Pay Order issuance

Cheque deposit

Kids Account
>Free Fund Transfers
>Cash delivery to our office
This service is currently available in Mumbai, Delhi, Chennai, Hyderabad,
Bangalore, Pune & Ahmedabad.
>Cheque Pick-up *
A drop box will be installed at the company premises and the cheques will be picked up
at designated intervals.
This service is currently available in Mumbai, Delhi, Chennai, Hyderabad, Bangalore,
Pune & Ahmedabad
>Overdraft Facility
>Discounts on Loans
>Personalized cheque books

30

Advantages of Kid's Bank Account:

The Kids Advantage Account is specially designed keeping our child's future in mind.

Free education insurance cover of Rs. 1, 00,000.

We can opt for systematic investments in mutual funds to plan for our kid's future.

For children of age 7 years and above, an ATM/International Debit Card will be
issued in the child's name with our permission, of course. The amount your child
is able to withdraw or spend on the ATM/International Debit Card is Rs. 2,500 per
day (Rs. 1500 at ATMs, Rs. 1000 at merchant locations).

Personalized Cheque Book for our child.

Quarterly statement accounts in your child's name.

Free Net Banking for us to monitor our and our kid's account.

Free transfer of funds between our HDFC Bank Savings Account and Kid's
Advantage Account.

Salary Account
31

When our company opts for the HDFC Bank Corporate Salary Account programmed, we
get more than just a Savings Account. We get a superior banking experience plus a host
of value-added services. An e-Age banking account that is accessible 24 hours a day, 7
days of the week, and 52 weeks of the year. Through free Net Banking, Mobile Banking,
Phone Banking facilities, wide network of ATMs and branches across the country.
We and our colleagues get the convenience of having our salaries credited directly, a free
International Debit Card, Overdraft facility, plus free Demand Drafts* and preferential
interest

rates

on

*Up to Rs. 25,000 per instrument.

32

Personal

Loans.

International Debit Card

Presenting the HDFC Bank International Debit Card that lets us shop and do much more
than we could do with our ATM Card. It replaces cash, so when we go shopping, we no
longer need to carry cash with us. This card can be used in India and abroad at merchant
locations such as shops and restaurants and to withdraw cash from a widespread network
of ATMs. The value of the payment made or cash withdrawn is instantly debited from our
account. What's more, while all your purchases and cash withdrawals are in the currency
of the country we are in, our account is debited in Rupees!

HDFC Bank offers the following Debit Card programs in India:

1. Visa Electron in association with Visa International
2. Mestro in association with MasterCard International

33

International Debit Card: Its like an ATM card we can shop with!
International Usage : Account Debited in Indian Rupees
Widespread domestic and international validity

Merchant Locations

Cash withdrawal at select Canara Bank and Bank of India branches (for Visa
Electron Program only)

Daily withdrawal limits

We can withdraw up to Rs. 15,000/- at ATMs and make purchases upto Rs. 25,000/at Merchant Locations (Point of Sale) per day.
Lost your Debit/ATM Card?
We can now hot-list our Debit or ATM Card 24 hours a day, 7 days a week by
calling the phone banking numbers

Limited liability of fraudulent usage on lost and stolen cards

Worldwide Assistance

34

Transaction Fees
Transaction
Domestic Visa/ Plus ATMs

Cash Withdrawal

Balance Inquiry

Rs.55/-

Rs. 15/-**

Rs. 110/-

Rs. 15/-**

Rs. 100/-

NA

and

Cirrus ATMs
International Visa/ Plus ATMs and
Cirrus ATMs
Select Canara Bank and Bank of
India locations *

Only in case of Visa Electron Debit Card holders.

Services and Tariffs

Worldwide Assistance from Visa International for Visa Electron Debit Cardholders.
Services Offered

Charges

Lost/Stolen Card reporting

USD 35 per card

Emergency Cash Disbursement

USD 175 per disbursement + USD 25

per disbursement only in cases where
emergency cash is disbursed by Visa
through a member.

Cancellation of Emergency
Disbursement request
Miscellaneous
enquiries

customer

Cash USD 50
services USD 5 per

35

Worldwide Assistance from MasterCard if we have a Maestro Debit Card.

Services Offered

Charges

Lost /Stolen Card reporting

USD 35 per card

Emergency Cash Disbursement

USD 95

Miscellaneous

USD 7.75 per call

36

HDFC Bank - Escotel International Debit Card

HDFC Bank and Escotel come together to introduce us to a world of wonderful benefits!
The HDFC Bank Escotel International Debit Card offers us the best deals from both
HDFC Bank and Escotel.
HDFC Bank- Escotel Co-branded International Debit Card Advantages:

Benefits for All customers

o

Free Talk time: Rs.100 on registration and Rs. 50 on first usage within 31
days of issuance of Debit card at Merchant outlets.

Loyalty Points: For every Rs. 100 spent on Debit Card, 1 loyalty point; an
additional loyalty point on payment at Escotel outlets through Debit Card,
Redemption of loyalty points against talk time.

Personal Accident Insurance: For Rs. 2 Lakhs per card from the following
month from the first usage of Debit card at Merchant outlets.

Special Discounts: At Garment stores, restaurants and more.

SMS Alerts: Introducing shortly for banking transactions.

37

Benefits for Post-paid Customers

Activation fee for New Escotel Connection waived (Worth Rs. 532/-)

Free National roaming rental for life (Worth Rs.100/- per month) &
Choice of Mobile number

Free Standing Instruction facility on HDFC Bank account for Escotel bill
payment

Benefits for Pre-paid Customers

o

Rs. 50/- worth of talk time free for 5 top-ups

38

Transaction Fees

There is no charge for using the card at HDFC Bank ATMs

There is no charge for using the card at a Merchant location (However, at Petrol
Pumps and Railway stations transaction charges are levied as per Industry
practice)

Transaction
Cash Withdrawal
Domestic Visa/ Plus ATMs
Rs.55/International Visa/ Plus ATMs
Rs.110/Select Canara Bank and Bank of India
Rs.100/locations *

39

Balance Enquiry
Rs. 15/Rs. 15/NA

Services and Tariffs

Worldwide Assistance from Visa International for Visa Electron Debit Card holders.
Services Offered
Lost/Stolen Card reporting

Charges
USD 35 per card
USD 175 per disbursement + USD 25 per

Emergency Cash Disbursement

disbursement only in cases where emergency

cash is disbursed by Visa through a member.

Cancellation

of

Emergency

Cash

USD 50
Disbursement request
Miscellaneous customer services enquiries USD 5 per call

PRODUCT RANGE
(Saving, Fixed deposits, Current and saving Account, Demat Accounts e.t.c)

40

Apart from the usual facilities, you get a free ATM Card, Inter branch banking, Net
Banking, Bill Pay, Phone banking, Debit Card and Mobile Banking, among others.

HDFC Bank Preferred:

A preferential Saving Account where you are assigned a dedicated Relationship, who is
your one point contact. You also get privilege like fee waivers, enhanced ATM
withdrawal limit, privileges locker allotment, fee Demat Account and lower interest rates
on loans, to name a few.

Sweep-In Account
A fixed deposit liked to your saving Account. So, even if youre saving Account runs a bit
short, you can issue a cheque (or use your ATM Card). The money is automatically swept
in form your fixed deposit into your Savings Account.

Super Saver Account

It gives you an overdraft facility up to 75% of your Fixed Deposit. In an emergency, you
can across your funds while your Fixed Deposit continues to earn high interest.

HDFC Bank Plus

A part from regular and premium Current accounts we also have HDFC Bank Plus, a
current and then some more. You can transfer up to Rs.50 Lakh per month at no extra
41

charge, between the four metros. Get cash delivery/ pickup unto Rs. 25,000/-, home
delivery of demand Draft, at- per cheque, outstation cheque clearance facility, etc.

Demat Account
Conduct hassle free transaction on your shares. You can also access your Demat
Account on the Internet.

International Debit Card

An ATM Card you can shop with all over the country and in over 140 countries with. You
can spend in any currency, and pay in Rupees.

Loans for Every Need

Now, loans come to you in easy-to-pay monthly installments, and are available with easy
documentation and quick delivery.

Personal Loans
Take a loan of up to Rs. 3 Lakh for a wedding, education, purchase of a computer or an
exciting holiday.

New Car Loan and Used Car Loans

42

Finance up to 90% of the cost of a car, new or used! And the loans come to you with easy
documentation and speedy processing at attractive interest rates.

Loans Against Shares

Get an overdraft up to Rs. 10 lakh at an attractive interest rate against physical share, up
to 50% of the market value of your share. In case of Demat share, you get a Loan against
Share of up to 65% of the market value of your shares, till Rs.20 lakh.

Two Wheeler & Consumer Loans

To help you buy the best durables for your home.

Demat Account
Protect your share from damage, loss and theft, by maintaining your shares in electronic
from. You can also access your Demat Account in the internet.

Current Account
Get a personalized cheque book, monthly account statement; inter branch banking and
much more.

43

 Mutual Funds
A part from a wide choice of mutual funds to suits your individual needs, you benefits
from expert advice on choosing the right finds based on in-depth market analysis.

International Credit Card

Get on option of Silver, Gold or health Plus Credit card, accepted worldwide from a
world class Bank. If you have outstanding balance on your other credit card, you can
transfer that balance to this card at a lower interest etc.

NRI Services
A comprehensive range, backed by unmatched features and world-class services, ensures
NRIs all the banking support they need.

Forex Facilities
Avail of foreign currency, travelers cheques, foreign exchange demand draft, to meet your
travel needs.

Insurance
HDFC bank now brings you Life insurance and Pension Solution like Risk Cover
Scheme, Childrens Plan and Personal Plan from HDFC Standard Life Insurance Co.Ltd.
44

SERVICES PROVIDING BY THE BANK

Phone Banking
24-hour automated banking services with 39 Phone Banking Numbers available.

ATM 24 Hour Banking

Apart from routine transactions, you can also pay your utility bills and transfer funds, at
any of our ATMs across the country all year round.

Intercity / Inter Branch Banking

Access your account from any of our branches in cities.

Net Banking
Access your bank account from anywhere in the world, at anytime, at your own
convenience. You can also view your Demat Account through Net Banking.

45

 Mobile Banking
Access your Bank Account on your Mobile Phone screen at no airtime cost. Use SMS
technology to conduct your banking transactions from your cell phone
.

Bill Pay
Pay your telephone, electricity and mobile phone bill through our ATMs, Internet, Phone
or Mobile Phone. No more standing in long queues or writing cheques.

46

CURRENT ACCOUNT CATEGORY I

Money transactions are at the heart of most business relationships. Bank's
support and services can make all the difference in closing a deal, and maintaining
goodwill

with

business

associates.

The HDFC Bank Current Account gives us access to a large network of branches across
India. They also give us 4 direct access channels to our account - the phone, mobile,
Internet and through the ATM. So we can do our banking at our convenience, not our
banks.

The Advantages

Useful inter-city banking

Safe & convenient intra-city banking

ATM

Phone Banking

Enjoy FREE 24-hour Phone Banking to check our balance, find out the status of
our

cheque

or

even

Net Banking

Mobile Banking

Sweep-In Account

47

stop

cheque

Attractive rates for inter-city/inter-branch transactions

Our funds will be transferred at Rs.1.50/- per Rs.1000/-. The minimum charge is Rs.
50/-. We can also deposit or withdraw cash for an additional charge of Rs. 2.50/- per Rs.
1000/- (on full amount, if amount is more than Rs. 50,000) at branches other than the
branch where you have opened our account.

Acceptance of cash at the home branch is as per branch's discretion Utilise a safe
deposit locker (available in select cities and branches) for your valuables and
important

documents.

FREE Personalised cheque book of 50 leaves for enhanced security. Rs. 2/- per
leaf is charged for subsequent cheque books.

For banking services that complement your business, open a Regular Current
Account with HDFC Bank right away.

Fees

All we need is to maintain an average balance of Rs.10,000/- per quarter. (Nonmaintenance of this balance entails a nominal charge of Rs. 750/-)

48

49

Pay order & DDs

Upcountry Cheque Collection

Multicity Cheque
Debit Card
Mobile Banking

Phone Banking

Doorstep Banking Facility

Monthly Statement

One ATM card per Account

Anywhere Banking

Rs.10,000

Min QAB

Regular

Category

Net Banking

HDFC BANK

Particulars

Rs.10,000

Standard

ICICI BANK

Rs.10,000

Normal

UTI BANK

Rs.10,000

Basic

IDBI BANK

50

Rs.10,000

Rs.10,000

Rs.750 per Quarter

Standard

Regular

QAB<100%Rs.100 p.q.QAB<75% Rs.200 p.q.QAB<50% Rs.300 p.q.

ICICI Bank

HDFC Bank

Rs.500 p.q.

Rs.10,000

Normal

UTI Bank

Rs.900

Rs.10,000

Basic

IDBI Bank

51

Normal

Standard

Basic

IDBI Bank

Rs.400 per month {1

visit per day}

Rs.35 per Visit

---

Rs.130 no third party Available up to Rs.1 lakh

payment by self cheque per day, Rs.125 per visit
only & a limit of Rs.2
per day
lakh

Rs.25 per Visit

Service Not Available

Service Not Available

Service Not Available

Service Not Available Available up to Rs.1lakh

Service Not Available
per day Rs.125 per pick up
per day

UTI Bank

ICICI Bank

Non Maintenance
Charges

Min QAB

Category

Particular

52

UTI Bank

Normal

Free

At no extra cost

Courier charges

Free

ICICI Bank

Standard

Free

At no extra cost*

Only courier charges

Rs.20 per charges

Free

Courier charges

At no extra cost

Free

Basic

IDBI Bank

SERVICES :- CHANNEL SERVICES

Regular

Category

Dial a DD [DD charges Service Not Available

will be as applicable]

Cash at Metros Service Not Available

Delivery

Cheque/ Document Service Not Available

Cash at Metros & Service Not Available

Others

Pick Up

HDFC Bank

Particulars

53

Free*

Rs.50

At no extra cost*

Free*

Regular

HDFC Bank

Fax-a-statement

Draft charges/ Managers charges

Request for a cheque book make a F.D. Stop payment Request

Account related information

PHONE BANKING

Category

Particulars

s quarter, will be charged Rs.25 for each transaction done through a phone banker instead of using the Automated interactive Voice Response System.

54

Rs.2 per leaf

Setting up Rs.150 per

transaction Rs.25+
remittance charges.

At per/ Multicity Cheque

Book

Additional Copy Rs.25/1000

---

Rs.30 per transaction

---

---

Rs.100 transaction

Basic

---

---

Rs.50 per transaction

Stop Payment
Charges
---

Rs.2 per leaf

---per leaf [first

Rs.2
cheque book free]
Free

Free

STANDING INSTRUCTIONS:

Rs.2 per leaf

Rs.100 per standing

instruction

Rs.2 per leaf

---

--- Free
50 Cheque leaves
Additional cheque
Rs.1.50Free
per leaf

perleaves
year FreeRs.500
perper
quarter
Local ChargesRs.1000
50 Cheque
Rs.2
leaf [first
additional Cheque
cheque book free]
leaves Rs.2
per
leaf
Free*
Free
Rs.50 per statement

FreeNormal

Free
Standard

Free*
Regular

Category

UTI BANK
IDBI BANK IDBI BANK
UTI BANK

ICICIICICI
BANK
BANK

ACCOUNT
STATEMENT:
CHEQUE
BOOK CHARGES

BANKBANK
Particulars HDFCHDFC

Stop Payment Charges

Range of cheque Rs.100
Particular Charges Rs.50
Up to 1 year old Rs.125/st
More than 1 year Old
Rs.50/st

55

Duplicate statement

One time set up charges

Daily (hard copy)

Daily (through e-mail)

Weekly

Monthly

Particulars

* Account which maintains AQB LESS THANRs.5000 in the previous quarter will be charged Rs.25 each for the next 3 monthly statements.

56

57

Rs.2.5/1000 Mi..Rs.30

IDBI Bank

Rs.1.5/1000Min.
Rs.1/1000
Rs.20 Drawn
Min. Rs.20
on non RBI Drawn
Centerson RBI Centers NA
Rs.1/1000 Min.
Rs.20

UTI Bank

Demand Draft:

58

Any amount( Subject to daily limits setupDrawn

by correspondent
on non
Outside
RBIbank)
Centers
networkon
issued
UTI from
bank home
networks
branch
issued from home branch
Drawn on RBI Centers

59

Rs.2.5\1000 mon. Rs.40

Rs.1.5\1000 mon. Rs.30

Rs.1\1000 mon. Rs.25

Rs.1\1000 mon. Rs.25

ICICI Bank

60

Drawn on correspondent bank/other bank

Payable at category C Location

Payable at category B LocationPayable
location
at category A

HDFC Bank

.2/1000 or Part thereof (Min. Rs 300)Rs.3/1000 or Part thereofRs.30

Rs.2/1000
Rs.25Rs.15
or Part
Rs.10
thereof (Min.Rs.2.50/1000
Rs.250,Max.Rs.5000)
or Part thereof (Min. Rs.50)Rs.50

61

Drawn on non-branch location

62

Above Rs. 1 Lakh

Above Rs.25000 to Rs.1 LakhUpto Rs. 25000Drawn on branch location

63

Basic

Normal

pd.Max.limit 1 lakh pd Rs.2 per 1000 above Rs.50000

Between RBI centers Rs.1 per 1000 min. Rs.25

Between Non-RBI centers & vice versa between
Non-RBI centers. Rs.2 per 100; min Rs.25

NA

Free; limit Rs.50,000 per day Free: limit Rs.75,000

IDBI BANK

UTI BANK

PAYMENTS:-

Free; without limit for self cheques#

Standard

ICICI BANK

# Rs.50, 000 per transaction for 3rd party cheques. * Third party cash withdrawal is allowed.

Max. Limit Rs.50000 per day free only for self cheques.

And Between Category A&B locations Rs.1 per 1000/min Rs.7 per chequeRs1 per 1000/min 7 per chequeFor payment Between category A Location

64

CURRENT ACCOUNT CATEGORY II

65

Cash withdrawal at non-base branch Above 50000 pdUpto 50000 pd Rs.1.50 per 1000. min Rs.50

Cheques Above Rs.50,000Upto Rs.50,000 Flat Rs.75 Rs.1 per 1000 or

part thereof (min Rs.75
max.Rs.5000)

Cash withdrawal at base branch

Free; without limit for self cheques*

Regular

Category
Cash & Local Cheques

HDFC BANK

Particulars

Our business needs a partner who can manage our finances while we
concentrate on growing our business. Making our funds easily accessible wherever our
business expands.
Introducing

the

HDFC

Bank

Premium

Current

Account

A Current Account with the benefits of accessing our account from a large network of
branches, and through direct access channels - the phone, mobile, Internet and through
the ATM. Enter into a profitable relationship and access all the privileges flowing our
way.

Its Advantages
We can access our account anytime and anywhere, to withdraw cash, deposit
cash, cheques, make balance

inquiries or mini statements, and for cheque book

requests.

Useful inter-city banking

Personalized cheque book for enhanced security

o Safe & convenient Intra-city banking
o Useful inter-city banking

Deposit and withdraw cash in more than one branch/ATM in a

sole proprietorship companies). So you dont have
you, wherever we go
66

city (only for

to risk carrying money with

ATM
Get a FREE ATM Card and access your account from the wide network of
ATMs, across the country.

Phone Banking

Net Banking

Mobile Banking

Sweep-In

Attractive

rates

for

inter-city/inter-branch

transactions

Our funds will be transferred at Rs.1.50 per Rs.1000/-, minimum charge

being Rs. 50/-. We can also deposit or withdraw cash for an additional charge of
Rs. 2.50/-per Rs.1000/- (on full amount, if amount is more than Rs. 50,000) at
branches other than the branch where we have opened your account. Acceptance

of cash at the home branch is as per branch's discretion Utilise a safe deposit
locker (available at select branches) for our valuables and important documents.

Essential Balance
To avail the above facilities, all we need is a minimum average balance of Rs.
25.000/- per quarter, the non-maintenance of which entails a fee of Rs. 600/-

Fees
To avail the above facilities, all we need is a minimum average balance of Rs.
25,000/- per quarter, the non-maintenance of which entails a fee of Rs. 900/-.

67

68

Premium
Rs.25,000

Min QAB

One ATM card per Account

Monthly Statement
Phone Banking
Net Banking

Anywhere Banking

Doorstep Banking Facility

Pay order & DDs

Upcountry Cheque Collection

Multicity Cheque
Debit Card
Mobile Banking

UTI BANK

Rs.25,000

Rs.25,000

Classic AdvantageBusiness

HDFC BANK ICICI BANK

Category

Particulars

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

Not Available

Not Available

IDBI BANK

69

Rs.750 p.q.

Rs.25,000

Rs.25,000

Below 25,000 Rs.100 p.q.Below 18,750 Rs.200 p.q.Below 12,500 Rs.350 p.q.

Not Available

Business
Advantage

Classic

NA

Not Available

IDBI Bank

UTI Bank

ICICI Bank

70

---

Available up to Rs.1 lakh

per day, Rs.125 per visit
per day

Rs.400 per month {1

visit per day}

NA

NA

Delivery

NA

Not Available

Not Available

Business Advantage

Available up to Rs.1lakh
per day Rs.125 per pick up
per day

IDBI Bank

UTI Bank

Non Maintenance
Charges

Min QAB

Category

Particular

Rs.900 per Quarter

Rs.25,000

Premium

HDFC Bank

71

NA

NA

NA

Courier charges

Free

NA

At no extra cost

Free

Not Available

Business Advantage

PHONE BANKING

IDBI Bank

UTI Bank

Premium

Category

Classic

ICICI Bank

Rs.25 per Visit

Dial a DD [DD charges Service Not Available

will be as applicable]

Rs.30 per Visit

Cash Service Not Available Rs.130 no third party

payment by self cheque
only & a limit of Rs.2
lakh

Cheque/ Document Service Not Available

Cash Pick up Service Not Available Service Not Available

Pick Up

HDFC Bank

Particulars

72

Only courier charges

Rs.20 per charges

Rs.50

Free*

Free

Free*

At no extra cost*

Classic

Premium

At no extra cost*

ICICI Bank

HDFC Bank

Fax-a-statement

Draft charges/ Managers charges

Request for a cheque book make a F.D. Stop payment Request

Account related information

Category

Particulars

SERVICES :- CHANNEL SERVICES

ccount which have not maintained the required AQB in the previous quarter, will be charged Rs.25 for each transaction done through a phone banker.

73

74

Rs.500 per quarter

Free
Rs.50 per statement

Rs.1000 per year

Free*

Additional Copy Rs.25/1000

Up to 1 year old Rs.125/st

More than 1 year Old
Rs.50/st

---

---

Free

Free

Setting up Rs.150 per

transaction Rs.25+
remittance charges.

ICICI BANK

HDFC BANK

NA

NA

NA

NA

IDBI BANK

---

Rs.100 per standing

instruction

NA

NA

STANDING INSTRUCTIONS:

---

Free

---

Free

UTI BANK

ACCOUNT STATEMENT:

75

Free

Free

Upto Rs. 25,000 Upto Rs.75,000 per day

p.m. Free
Rs.3.5/1000

NA

Drawn on
Outside Network issued
correspondent from house branch (Any
Banks rs.250 per amt.sub.to daily limits set
Rs.100 or Min
up by correspondent
Rs.40
Bank) Rs.205 per
Rs.1000 Min Rs.30

Free

NA

COLLECTIONS:-

Not Available

Business Advantage

Classic

IDBI BANK

UTI BANK

ICICI BANK

PAYMENTS:-

Duplicate statement

One time set up charges

Daily (hard copy)

Daily (through e-mail)

Weekly

Monthly

Particulars

Premium

HDFC BANK

Free

Upto Rs.50,000 per day Rs.1.5/1000 Min Rs.50 Above Rs.50,000 per day Rs.3.5/1000

.1 Lakh Rs.2/1000 or thereof Min. Rs.300Above Rs.5000-10000 Rs.30Above Rs.1000-5000 Rs.25Above Rs.500-1000
Rs.50+charges
Rs.15
as under Upto Rs.500 Rs.10

76

Local Cheques

Cash Deposit

Cash & local Cheques

Category

Particulars

CURRENT ACCOUNT CATEGORY III

In today's changing business requirements, we need to transfer funds across
cities, and time is of the essence. HDFC Bank Trade Current Account gives us the power
of inter-city banking with a single account. From special cheques that get treated at par
with local ones in any city where we have a branch, to free inter-branch transfers of up to
25 lakhs, our priority services have become the benchmark for banking efficiency.

The Advantages

Convenient Inter-city banking across 170 cities:

Banks cheques are treated at par with local cheques and get cleared within 2

days instead of 7 for national cheques

FREE Funds Transfer. Huge Savings. We can transfer funds* absolutely FREE
across all locations,

77

Easy cash deposit and withdrawal. We can avail of the service FREE, at home
branch, as per the branch's discretion. At non-home branches, we can withdraw
cash up to 50,000/-, but cannot deposit cash.

FREE Demand Drafts (without any limit) payable at Mumbai, Delhi, Kolkata,
Chennai, Ahmedabad, Bangalore, Bhopal, Chandigarh, Jaipur, Hyderabad,
Nagpur and Trivandrum.

At all other locations in the HDFC Bank network, demand drafts of value up to
Rs. 10 lakhs per day are available FREE. Available free only from Home Branch. In a
quarter 30 such drafts are FREE.

FREE outstation cheque collection. Collection of cheques drawn on HDFC

Bank locations is at no extra cost and crediting to our account will be done on the
4th working day for Metros and 6th working days for other HDFC Bank
locations, subject to realisation. For non-HDFC Bank locations, it is at a fee of
only Rs. 4/- per Rs. 1,000/-, min Rs 25 plus Rs 25 per cheque as courier charges.

FREE ATM. Debit Card

FREE Net Banking.& Phone banking.

78

 Fees:
To avail of the above facilities, all you need is an Average Quarterly Balance
(AQB)

of

Rs.

40,000/-

per

quarter,

non-maintenance of which entails: AQB less than Rs.40,000/-, there is a service charge of

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA
Rs.50,000

Rs.50,000

Not Available
Premium

Special

UTI BANK
ICICI BANK

IDBI BANK

Rs.1,200/- per quarter.

79

80

50,000

NA

Rs.1200 per
Quarter

Special

Not Available

NA

IDBI Bank

UTI Bank

Pay order & DDs

Upcountry Cheque Collection
Multicity Cheque
Debit Card
Mobile Banking

Anywhere Banking
Doorstep Banking Facility

Phone Banking
Net Banking

One ATM card per Account

Monthly Statement

Rs.40,000

Trade

Category
Min QAB

HDFC BANK

Particulars

81

Rs.40,000

Min QAB

Rs.1200 per Quarter

Trade

Category

Non Maintenance
Charges

HDFC Bank

Particular

Below 50,000 Rs.200 p.q.Below 37,500 Rs.450 p.q.Below 25,000 Rs.650 p.q.

Rs.50,000

Premium

ICICI Bank

82

---

Rs.25 per visit

Rs.25 per Visit

Pick Up

Special

IDBI Bank

NA

NA

---

Delivery

Daily Visit Rs.500

p.m.#

NA Service Not Available

Not Available

UTI Bank

# Only for Account resident in Mumbai, Delhi, Calcutta, Chennai, Pune, Ahmadabad, Hyderabad & Bangalore.

DD & PO Cheque

Daily Visit Rs.500

p.m.#

Rs.130 limit of Rs.1

lakh per day at base
branch only.

Cash Pick up Service Not Available

Cheque/ Document

Premium

Trade

Category

ICICI Bank

HDFC Bank

Particulars

83

At no extra cost*

At no extra cost*

At no extra cost*

At no extra cost*

Free*

Free*

At no extra cost*

Premium

Trade

At no extra cost*

ICICI Bank

HDFC Bank

NA

NA

NA

NA

Not Available

UTI Bank

At no extra cost*

At no extra cost*

At no extra cost*

Free*

PHONE BANKING

Special

IDBI Bank

SERVICES :- CHANNEL SERVICES

Fax-a-statement

Draft charges/ Managers charges

Request for a cheque book make a F.D. Stop payment Request

Account related information

Category

Particulars

ccount which have not maintained the required AQB in the previous quarter, will be charged Rs.25 for each transaction done through a phone banker.

84

85

Special

N.A.

NA

NA

NA

NA

NA
NA

NA

NA

Cash & Local Cheques

IDBI BANK

UTI BANK

PAYMENTS:-

Free; without limit for self cheques.

Premium

ICICI BANK

5/1000 Min.Rs.30/-Drawn on correspondent banks/other banksCat

Cat C:-Rs.1.5/1000
B:-(free upto Rs.4
Minlakh
Rs.25
per day) 0.40/1000 Min Rs.20Cat A:- FreeDD payable at

86

87

Rs.100 per instruction

Free Upto 10 lakhs per day account
Free without value cap

Max. of Rs.50,000/ Tran. Free

Free; without limit for self cheques.

Trade

HDFC BANK

88

(Above this @ Rs.50/Rs.1000

Foreign currency
on full
demand
draft draft
amount min.Rs.25)upto 30,DDp.q. is freeOn SBI location

On RBI
Drawn
location
on Branch Location:-

Rs.50,000 per day Free

Free

DD

Cash withdrawal at
non-base

Local Cheques

Cash withdrawal at
base branch

Category

Particulars

CURRENT ACCOUNT CATEGORY IV

In today's fast-paced business, we frequently need to transfer funds in and
across cities, and time is of the essence. HDFC Bank plus Current Account gives us the
power

of

inter-city

banking

with

single

account.

From special cheques that get treated at par with local ones in any city where bank
have a branch, to free inter-branch transfers of up to 100 lakhs,priority services have
become the benchmark for banking efficiency. Read on to know the powerful plus points
of the HDFC Bank plus Current Account.

89

The Advantages

Convenient Inter-city banking across 166 cities:

Banks cheques are treated at par with local cheques and get cleared within 2 days
instead of 7 for national cheques. They also save nearly 75% of what we would
normally spend on Demand Drafts.

FREE Funds Transfer. Huge Savings. We can transfer funds* absolutely

FREE Easy cash deposit and withdrawal.

FREE Demand Drafts (without any limit)

FREE cheques and documents pick-up once a day

Delivery of Demand Drafts/Pay Orders

Upto Rs. 3 lakh as well as cash pick-up and delivery

Up to Rs. 1 lakh is available in 4 metros at a nominal fee

FREE outstation cheque collection.

Collection of cheques drawn on HDFC Bank locations is at no extra cost and

crediting to our account will be done on the 4th working day for Metros and 6th working
days for other HDFC Bank locations, subject to realisation. For non-HDFC Bank

90

locations, it is at a fee of only Rs. 4/- per Rs. 1,000/- plus Rs 25 per cheque as courier
charges

FREE ATM. Debit Card.

FREE Net Banking for inquiry

Fees
To avail of the above facilities, all we need is an Average Quarterly Balance (AQB) of
Rs.

1,00,000/-

per

quarter,

non-maintenance of which entails:

AQB less than 1 lakh and upto Rs.50,000/-, there is a service charge of
Rs.1,500/- per quarter AQB less than Rs.50,000/-, there is a service charge of Rs.6,000/-

91

Rs.100,000

Bronze

IDBI BANK

per quarter.

92

Pay order & DDs

Upcountry Cheque Collection
Multicity Cheque
Debit Card
Mobile Banking

Phone Banking

Doorstep Banking Facility

Monthly Statement

One ATM card per Account

Anywhere Banking

Rs.100,000

Min QAB

Plus

Category

Net Banking

HDFC BANK

Particulars

UTI BANK

Rs.100,000

Rs.100,000

Gold Business Classic

ICICI BANK

93

Bronze

Rs.100,000

Business Classic

Rs.100,000

Below 50k Rs.2500

Rs.50k100k
p.q. Rs.1500p.q.
Below 50k Rs.4,000
Rs.50k100k
p.q. Rs.2,500p.q.

IDBI Bank

UTI Bank

94

Gold

Rs.100,000

Plus

Rs.100,000

Below 50k Rs.3000Upto 50k Rs.1500 >75k to <100kRs.450 p.q.>50k to 75k Rs.875 p.q.50,000 Rs.1300 p.q.

ICICI Bank

HDFC Bank

95

Bronze

Business Classic

---

---

125/per day pick up/ dayUpto Rs.1 lakh/ day 125/per day pick up/ dayUpto Rs.1 lakh/ day

Delivery

Rs.400 pick up per Month, I visit per day Available up to Rs.1lakh per day Rs.125 per
pick up per day

Available up to Rs.1lakh per day Rs.125 per Available up to Rs.1lakh per day Rs.125 per
pick up per day
pick up per day

Pick Up

IDBI Bank

UTI Bank

Non Maintenance
Charges

Min QAB

Category

Particular

96

Gold

ICICI Bank

Upto Rs.3 lack Rs.25/ visit

Rs.20/ visit

Upto Rs.1 lakh/ visit Rs.100/visit Rs.130, No third party payment,

by self cheque & limit of Rs.2
lakh

# Only for Account resident in Mumbai, Delhi, Calcutta, Chennai, Pune, Ahmadabad, Hyderabad & Bangalore.

Dail a DD/PO/ Cheque DD Charges

applicable

Cash

Cheque/ Document
Extra pick up Rs.50 per visitOne visit daily Free Rs.130 limit of Rs.1.5 lakh per
day at base branch only.

Upto Rs.1 lakh/ 100 per visit Rs.130 limit of Rs.1.5 lakh per
day at base branch only.

Plus

Category

Cash Pick up

HDFC Bank

Particulars

97

At no extra cost

At no extra cost

At no extra cost

At no extra cost

Free

Free

At no extra cost

Premium

Trade

At no extra cost

ICICI Bank

HDFC Bank

At no extra cost

At no extra cost

At no extra cost

Free

Business Classic

UTI Bank

At no extra cost

At no extra cost

At no extra cost

Free

PHONE BANKING

Bronze

IDBI Bank

SERVICES :- CHANNEL SERVICES

Fax-a-statement

chargesDraft charges/ Managers

Request for a cheque book make

a F.D. Stop payment Request

Account related information

Category

Particulars

Savings Account
Presenting the only e-Age Savings Account that keeps pace with our growing needs. It is
a unique savings account in India, which helps us withdraw or deposit cash through wide
network

of

branches

and

ATMs

acrossIndia.

Enjoy the comforts of FREE Phone Banking, Mobile Banking and Net Banking from
practically

anywhere,

anytime

with

our

savings

account.

To use our International Debit Card to shop at over 80 lakh establishments in 140
countries. Pay our electricity, mobile phone and telephone bills through the phone,
Internet or the ATM with the unique Bill Pay Facility. All this is ours for a minimum
balance of just Rs. 5000/-.

98

Additionally we get:

3.50% interest per annum* credited to our account, at quarterly intervals.

* We gain this interest based on the minimum balance in the account between the
10th and the last day of the month and credited to our account every quarter (March
31, June 30, September 30 and December 31)

Statements

are

mailed

every

quarter,

beginning

March

31st.

Monthly statements, duplicate statements and certificate of balance are also

available at a nominal fee.

Fund Transfers & Demand Drafts

Free Funds transfers to another HDFC Bank account in any city/branch. Demand
draft available at nominal charges.

* All DD/FT requests should be accompanied by a self signed cheque for the amount
of DD/FT desired favoring,"HDFC Bank Ltd." or "You".

FREE personalized cheque book for enhanced security.

What's more we can also avail of:

Safe deposit lockers in different sizes,

Sweep-In Account

99

Supersaver Account
We can transfer a part of our Fixed Deposit funds into our Savings Account without
breaking the Fixed Deposit or losing interest on it.

Fees
We can open our Savings Account with a minimum deposit of only Rs. 5,000/-. *
Alternatively, we automatically gain access to a zero balance Savings Account, when we
open a Fixed Deposit for Rs. 50,000/-. When we select this option, we are not charged a
service fee, even if we are unable to maintain

an average balance of

Rs. 5,000/-.* our minimum average quarterly balance maintained must be Rs. 5,000/-. If
our minimum average quarterly balance is less than Rs. 5,000/- a service charge of Rs.
750/- will be levied per quarter.

100

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--

----

Rs.5,000

Rs.5,000

ICICI BANK

HDFC BANK

Rs.5,000

UTI BANK

Rs.5,000

IDBI BANK

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---

---

Monthly Rs.200 p.q.Quarterly Free Monthly Rs.200 p.q.Quarterly Free

Before 6 months Rs.100. After 6

months NIL

NIL

NIL

Before 6 months Rs.100. After 6

months NIL

Rs.750 p.q.

Bet 2500-5000:-300,below 2500

Rs.500

NIL

Rs.5000

Rs.5000

NIL

IDBI BANK

UTI BANK

SERVICES

Mobile Banking

Debit Card

Multicity Cheque

Upcountry Cheque Collection

Pay order & DDs

Doorstep Banking Facility

Anywhere Banking

Net Banking

Phone Banking

Monthly Statement

One ATM card per Account

Min QAB

Particulars

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Rs.100

NIL

NIL

Rs.750 p.q.

Rs.5000

ICICI BANK

Rs.25 per Page

Monthly Rs.200 p.q.Quarterly Free Monthly Rs.200 p.q.Quarterly Free

Duplicate Statement More than 1 yr. Rs.100/statementUpto 1 yr. old Rs.50/statement

Account Statement

Before 6 months Rs.100. After 6 months NIL

NIL

Transaction Charges

Account Closer

Rs.750 p.q.

Non maintenance Charges

NIL

Rs.5000

Min. A.Q.B.

Local Cheques Book Charges

HDFC BANK

Particulars

CHAPTER- IV
DATA ANALYSIS AND
INTERPRETATION

104

DATA ANALYSIS
I have done a survey regarding the selection of bank. This survey does not include any
questionnaire or any big list of questions. This was a simple survey that includes only
three simple questions i.e.
In which bank do you want to open an account whether it is saving or categories
of current account.
What is your occupation ?
What is the reason for selecting the particular bank i.e.

In this survey we have given the option for the following banks i.e.

HDFC BANK

ICICI BANK

UTI BANK

IDBI BANK

Sample Size : - 100

105

Result of the survey is as follows :-

Question 1.
In which bank do you want to open an account whether it is saving or categories of
current account?
40% people said that they cant say anything without knowing the services of the
banks. Remaining 60% people have given their opinion.

HDFC BANK
18%

CAN'T SAY
40%

ICICI BANK 21%

IDBI BANK
13%

UTI BANK
8%

HDFC BANK

ICICI BANK

UTI BANK

IDBI BANK

CANT SAY

18

21

08

13

40

106

Question 2.
What is your occupation?

BUSSINESSMEN
35%

SERVICEMEN
65%

107

Question 3 :What is the reason for selecting the particular bank ?

Reason for choosing particular bank is the name & goodwill of the bank. Most of the
people have banks customer due to the goodwill & its oldness. Some of the respondents
have their account in banks they choose so results are as follows.

108

Out of 60%; 36(60%) people have selected the bank due to its goodwill,
18(30%) people have selected it due to its services & 06(10%) people have selected it
due to nearness or some relationship with banks employees so that their work can easily
be done.

109

FINDINGS

As we have seen that all the 4 banks are providing almost the same kind of services
to their customers in somewhat more or less numbers. I have done the comparison on the
basis of service charges different banks are charging from their following interpretation is
drawn :

ICICI Bank proves itself the best bank among the 4 banks in Muzaffarnagar(U.P)
Because it is providing the best and some extra services and benefits to its
customers in comparatively less charges.

HDFC Bank got 2nd position because it has less number of product range than
ICICI Bank and in some categories of Current A/C some services are not
providing by it.

UTI Bank got third rank as it is better than each other in some offerings and
benefits.

IDBI Bank got 4th position as it has not providing much more option to customers
in investing their money. It has only few categories of current a/c and its charges
very high.

110

Conclusion
Conclusion of study reveals many facts about the bank. Overall conclusion is as follows:-

HDFC bank is a well known bank.

Offers

attractive schemes to consumers with competitive charges which pull

them to avail the services.

Conclusion about services and both favorable and unfavorable Services
and charges prove favorable for the services with which it is proving good services in low
charges or charges equal to the charges of the main competitor. And proves unfavorable
for the services and products not providing by it while providing by any other leading
bank. For the example HDFC bank is not providing the service of home delivery and
collection with current a/c category-1 while other banks are providing the same service
by charging minimum charges. This could prove unfavorable to bank as this service can
attract customers.
To conclude at last I would conclude HDFC bank is a bank, which
provides attractive services, it has got a very good name in the market. I wish that HDFC
bank keep up its name & grow with a great speed. It was such a grateful opportunity to
get training in such a renowned bank.

111

Limitations

1.

There is time constraint for me.

2.

Not exact & true information given by people.

3.

Inadequate data.

4.

It is tough to take appointment.

5.

The members of the bank are loosing trust towards the bank due to less concern
attitude of its head office.

6.

HDFC are not properly communicating about the products and schemes to the
customers.

7.

HDFC are less motivating towards bankers to sale their product

8.

Frequent changes in schemes make bankers & customers confused.

112

CHAPTER V
SUGGESTIONS AND
RECOMMENDATION

113

SUGGESTION

As HDFC is providing very good services in terms of the money transaction but
they are not having their ATMs in comparison to the other banks if we consider
only in Muzaffarnagar(U.P) then ICICI is having 3 ATMs but HDFC is having
only 1 ATMs. So HDFC should increase their ATMs services.
HDFC bank is having very good policy for the ARMY but they are not having
much concentration on the saving a/c then the ICICI bank so HDFC should make
some special arrangement for the ARMY saving a/c.
HDFC is not having their Internet service in a good manner then ICICI & other
banks as ICICI is providing the bill pay facility through internet but HDFC is not
having. So HDFC should appoint a team who can make this facility batter.

114

 Third Party Pay is a major issue for the HDFC bank because they only having self
Pay facility & customer want the Third Party Pay. So HDFC also consider this
point.
HDFC bank is not having more categories in Current a/c then ICICI bank.
The last but not least HDFC banks working hour they close their bank at 3.30 but
all other bank providing the facility up to 7-8 pm.

Questionnaire

Name of the respondent: ...

Contact No:

Address:

In which bank do you want to open an account whether it is saving or

categories of current account?

What is your occupation ?

What is the reason for selecting the particular bank ?

115

Which account you want to open, Saving or Current?

If Saving or Current ,Why?

Are you satisfied with the banks new scheme?

Do you want to continue with the bank?

Have you any A/C with other bank?

Are you satisfied with other bank Yes/No?

116

BIBLIOGRAPHIES
BOOKS:

Kothari C.R. Research Methodology in Management 2nd edition.

Beri G.C. Research Methodology 3rd Edition.

Annual reports of HDFC

MAGAZINES:

Business Today

Business World.

INTERNET WEBSITE

www.google.com

www.hdfcbank.com

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