MAHINDRA & MAHINDRA FINANCE SERVICES LIMITED

( DEALER SURVEY )
OBJECTIVE: This survey is conducted to get insights of the dealers expectation
from the MMFSL and to improve the future relationship between the dealers and the
Company.
Name of the Dealer:________________________
1. How many cars approximately get financed from your showroom on monthly
basis?(Tick against the appropriate box)
( ) 10-40

( ) 40-80

( ) 80-120

( ) 120-160

( )160+

( ) 12-16

( ) 16+

2. How many financers you have tie up with?

( ) 0-4

( ) 4-8

( ) 8-12

3. Please rank these financial service providers on the scale of 1-8 according to their
performance.( 1-best, 8-worst)
HDFC
_________
INDUSIND _________
ICICI
_________
AXIS
_________
KOTAK
_________
MMFSL
_________
SBI
_________
AU
_________
4. Please rank these financial service providers on the scale of 1-8 according to your
relationship with them.( 1-closest, 8-farest).
HDFC
_________
INDUSIND _________
ICICI
_________
AXIS
_________
KOTAK
_________
MMFSL
_________
SBI
_________
AU
_________
5. Tick the box if you think is a criterion of deciding the financier for giving the
Cases.
( ) Customer Profile
( ) Loan Processing Time
( ) Interest Rate
( ) Approval Chances
( ) Payment Time
( ) Relationship with Financier ( ) Loan Amount
( ) Pay-out
(
) Others____________________

MAHINDRA & MAHINDRA FINANCE SERVICES LIMITED

6. Please rank the criterion you ticked on the previous question according to their
importance in deciding the financer for a case.( 1-Most Important,9- least
Important)
Customer Profile
Interest Rate
Loan processing Time
Pay-out
Approval Chances
Payment Time
Loan Amount
Relationship with Financier
Other

___________
___________
___________
___________
___________
___________
___________
___________
___________

(Leave blank that option for which you have not marked tick)
7. If you have to choose two financiers to work with, whom will you choose? Why?
A.___________________________________________________________________
_____________________________________________________________________
B.___________________________________________________________________
_____________________________________________________________________
8. Which Financier you are most satisfied with?
_____________________
9. What is the first thing came in your mind when you think about Mahindra
Finance?
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
10. How often Branch manager/Area manager of MMFSL meet with the dealer in
a month?
( )0

( ) 1-2

( ) 3-4

( ) 5-6

( ) 6-7

11. How often Branch manager/Area manager of other financiers meet with the
dealer in a month?
( )0

( ) 1-2

( ) 3-4

( ) 5-6

( ) 6-7

MAHINDRA & MAHINDRA FINANCE SERVICES LIMITED

12. Is there any difference between the pay-out given by MMFSL and other
Financiers? If yes, How Much?
______________________________________________________________
13. What other incentives apart from pay-out financier provides to you?
_____________________________________________________________
14. You would like to give cases to MMFSL ,because of (You can choose more than
one option)
(
(
(
(
(
(
(

) High Conversion Ratio

) Fast Processing of Loan
) Relationship with Company
) High Probability of Approval
) No other financier is ready to take the case
) Pay-out and incentives given by company
) Other reason___________________________

15. What kind of customer profile you would like to zzoffer more to MMFSL?
( ) Low Income Group

( ) Middle Income Group

( ) High Income Group

16. To whom would you transfer the case if MMFSL reject

First Priority ____________
Second Priority ____________
17. What type of cars loan, you would like to give MMFSL
( ) Passenger Vehicle
( ) Commercial Vehicle
( ) Both
18. According to you, who is the best financier in passenger vehicle segment? Why?
_____________________________________________________________________
_____________________________________________________________________
19. According to you, who is the best financier in commercial vehicle segment?
Why?
_____________________________________________________________________
_____________________________________________________________________

MAHINDRA & MAHINDRA FINANCE SERVICES LIMITED

20. I would like to work with MMFSL

because___________________________________________________________
__________________________________________________________________
_________________________________________________________________
21. Which financier you would prefer over MMFSL and why?
A.___________________________________________________________________
B.___________________________________________________________________
C.___________________________________________________________________
D.__________________________________________________________________
E.__________________________________________________________________
22. According to you, who are main competitors to MMFSL?
____________________________________________________________________
23. Is there any other financier in the market who provides the same services as
MMFSL, if yes please mention the names.
_____________________________________________________________________
_____________________________________________________________________
24. What are the factors you think MMFSL need to improve?(You can tick more
than one option)
(
(
(
(
(

) Dealer Relationship
) Loan processing time
) Interest rate and Processing fee
) Approval rate
) Other_____________________________________________________________

25. What is the best quality about

MMFSL______________________________________________________________
HDFC_______________________________________________________________
KOTAK______________________________________________________________
AXIS________________________________________________________________
ICICI________________________________________________________________
AU__________________________________________________________________
SBI_________________________________________________________________
RELAINCE__________________________________________________________
26. How much time other financiers take to Disburse Payment to dealer?
( ) 0-2 days
( ) 3-5 days
( ) more than 12 days

( ) 5-8 days

( ) 9-12 days

MAHINDRA & MAHINDRA FINANCE SERVICES LIMITED

27. Do you find MMFSL representative at your showroom whenever needed?

(

) Yes

) No

28. Please rank your level of satisfaction with the servicing quality of MMFSL
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very much Dissatisfied

(
(
(
(
(

)
)
)
)
)

29. Please rank MMFSL from 1-5 in Following parameters ( 1 best in market, 5worst in market )

Loan Processing Time

Dealer Relationship
Pay out
Approval of cases
Interest rate
Maximum Funding

______
______
______
______
______
_______

30. Please give your valuable suggestions to improve the MMFSL performance and
relationship with you.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________

THANK YOU FOR YOUR VALUABLE FEEDBACK