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Kim
908 N. Hidalgo Ave., Alhambra, CA. 91801 (213) 200-4007 Cell
Teller System – Key member of a Task Force assigned to perform due diligence and roll out of a new
branch and HQ Teller system. With the roll out of the new system, the Bank was able to create an
electronic audit trail of the transaction and easily populate other department’s ancillary reporting systems.
Security – Implemented a security surveillance system for Headquarters (HQ) which was not in place and
upgraded all the branches’ security systems and procedures to mitigate any potential customer disputes,
customer fraud, and/or defalcation issues. This allowed the Bank to provide a safer working environment at
all capacities from CEO to clerical level at both HQ and branch.
Procedure Manuals – Created and updated the Bank’s operational procedure manuals and presented a
different medium from hardcopy to intranet based for ease of maintenance and reference by all personnel.
This allowed branch and HQ personnel to easily retrieve policies and procedure manuals on the intranet at
their PC and ensure their actions are consistent with Bank-approved guidelines.
New Deposit Committee – Key member of a Task Force assigned to develop and launch new deposit
products and services for retail and commercial customers. Implemented new approaches and voices to
be tapped into to better develop, strategize, and market the product or service to optimize return for the
Bank.
Risk assessment – Created and updated the operational risks for the Bank and ensured Risk Factors,
Mitigating Risks and Risk Ratings were reviewed and discussed on a quarterly basis with the Risk
Assessment Committee. Review the emerging operational technologies and regulations to determine risks
associated with the new process and how it will impact the Bank.
Project – Sponsor and advocate change as needed and act as a change catalyst. Perform due diligence
on proposed projects and render decision based on its merits. Guide new projects from inception to post-
implementation. Conduct user acceptance testing (UAT) with vendor and stakeholder to achieve desired
outcome.
PROFESSIONAL EXPERIENCE
CENTER BANK
Center Bank, with assets in excess of $2Billion, is a community bank with 19 full
service branches throughout California, Washington, and Illinois, offering a wide
array of deposit and loan products to meet the needs for both businesses and
individuals.
1
Operations Administration Division Oct. 2006 to Sep 2009
UNION BANK
Union Bank, 16th largest bank (based on assets) in the United States, is a
commercial bank which has 335 branch offices throughout various states that
offer full financial services to meet the needs of businesses and individuals.
Loss Prevention & Investigation Team Leader Oct. 2005 to Oct. 2006
Managed daily operations and achieved departmental goals.
Developed and established goals and tasks for front line associates to assist the Bank’s
adherence to regulatory policies and reporting.
Determined gaps in operations to minimize risk and exposure for the Bank.
Worked closely with internal and external partners to determine fraud trends, to comply with
regulatory guidelines, and to implement changes to daily operations as applicable.
Managed the department’s budget on monthly and annual basis to ensure cost savings and
revisions were recognized as needed.
Back Office Support Officer (Day 1 and Day 2) Apr. 1988 to Oct. 2005
Supervised daily operations and achieved departmental goals.
Devised and implemented department projects within the allotted timeframes.
Communicated information to direct reports and staff.
Ensured proper audit trails were maintained on all claims.
Formulated the departmental budget and reported monthly variances to upper management.
Corresponded with various internal partners (i.e. Risk Services, Legal and Security department)
to ensure that UBOC conformed to current Federal and State regulations.
Developed and maintained a departmental issues log and reported them to upper management.
Trained staff on new and existing systems.
Assisted staff with departmental issues.
Ensured daily operations were completed in accordance to department regulations.
Resolved any department issues.
Acted as liaison for Federal Reserve Banks and corresponding financial institutions.
Resolved correspondent inquires/adjustments.
Education: University of Phoenix focusing major studies toward Bachelor of Science degree in
Business Administration.