Self-Assessing Your Organization

A Proven Approach to Performance Improvement

A self-assessment using the Baldrige Excellence Framework and its Criteria for Performance
Excellence can help your organization achieve high performance and move towardperformance
excellence. The Baldrige framework helps you evaluate your organizations processes, their impact
on results, and your progress toward your goals and objectives.

How Will Your Organization Benefit?

A self-assessment can help you

identify successes and opportunities for improvement

jump-start a change initiative or energize current initiatives

energize the workforce

focus the organization on common goals

assess your organizations performance against the competition

align your resources with your strategic objectives

deliver world-class results

Samoprocijenite svoju Organizaciju

Dokazan pristup unaprijeenju
Samoprocjena pomou Baldrige-ovih kriterija izvrnosti i izvrnosti izvedbe moe pomoi Vaoj
organizaciji da da pobolja svoje performanse i priblii se vie izvrsnosti. Baldrige okvir pomae
Vam da evaluirate procese vae organizacije, njihove uticaje na rezultate, i Va napredak prema
ciljevima.

Kako e to pomoi Vaoj organizaciji?

Samoprocjena Vam moe pomoi da

Prepozna uspjeh i mogunosti za unaprijeenje

Prihvati nove inicijative ili ojaa ve postojee

Ojaa radnu snagu

Usredotoi se na zajednike ciljeve organizacije

Procijeniti uspjenost svoje organizacije u odnosu na konkurenciju

uskladiti svoje resurse sa svojim stratekim ciljevima

ostvariti vrhunske svjetske rezulte.

How Do I Begin?
Choose the Baldrige self-assessment tools that fit your organizations needs. You may want to
involve your entire workforce, choose participants from a cross section of functions and levels, or
appoint a small group. Your organizations experience with the Baldrige Criteria will help you decide
where to begin.

Use Are We Making Progress? and Are We Making Progress as Leaders? to learn about
the Baldrige Excellence Framework and quickly identify strengths and opportunities for
improvement.

Use easyInsight: Take a First Step Toward a Baldrige Self-Assessment to identify gaps
in your understanding of your organization and compare your organization with others.

Complete the Organizational Profile as the first step in a full self-assessment.

Answering the questions in the Organizational Profile will help you identify gaps in key
information and focus on key performance requirements and results. If you identify topics
for which conflicting, little, or no information is available, you can use these topics for
action planning.

Answer the 18 Baldrige Criteria Item title questions for a fuller understanding of the
Criteria and your organizations performance.

Finally, conduct a full self-assessment using the seven Baldrige Criteria Categories of
the Baldrige Excellence Framework or the Baldrige Excellence Builder.

Kako poeti?
Odaberite Baldrige alate smoprocjene koji odgovaraju potrebama Vae organizacije. U to moete
ukljuiti svu radnu snagu, odaberite sudionike razliitih funkcija i nivoa, odnosno imenujte manje
skupine. Iskustvo sa baldrige kriterijima e Vam pomoi da odluite gdje poeti.

Koristite Are we Making progress? i Are we Making progress as leaders? da nauite o Okviru
Baldrige izvrsnosti i brzo indetifikujete prednosti i mogunosti za poboljanje.

Koristite EasyInsight: napravite prvi korak prema Baldrige Samoprocjeni da indetifikujete

praznine u razumijevanju Vae organizacije i usporedite svoju organizaciju s drugima.

Ispunite Organizacijski profil kao prvi korak u poptunoj samoprocjeni. Odgovarajui na

pitanja u Organizacijskom profilu e Vam pomoi identificirati nedostatke u kljunim
informacijama i usredotoiti se na kljune zahtjeve izvedbe i rezultata. Ako ste indetificirali
teme koje su Vam sumnjive, za koje nemate informacija, moete koristiti ove teme za
akcione planove.

Odgovorite na 18 Baldrige Critetia Item pitanja za potpunije razumijevanje kriterija i

izvedbe Vae organizacije.

Konano, provesti punu samoprocjenu pomou sedam Baldrige Criteria Categories

sadranih u Baldrige Excellence Framework ili Baldrige Excellence Builder.

Additional Resources

State and local Baldrige-based award programs provide networking opportunities,

training, and consultation, in addition to their award programs. Visit the Alliance for
Performance Excellence to find your state or local program.

Baldrige Examiners can help you understand the Baldrige framework and how to
apply it in your self-assessment and action efforts. Also, you may want to consider
becoming a state or national Examiner. Examiners receive valuable training and gain
experience in understanding and applying the Baldrige framework and Criteria for
Performance Excellence, which they can use within their own organizations.

Baldrige

Award

recipients honor

their

responsibility

to

serve

as

performance

improvement advocates, share their strategies, and serve as role models. Many undertake
ongoing self-assessments of their organizations and can share their experiences with you.

Each

year,

the The

Quest

for

Excellence and Regional

conferencesshowcase the best practices of Baldrige Award recipients. Workshops on selfassessment are often offered in conjunction with these conferences.

Explore frequently

asked

questions;

other

Baldrige

materials

and publications, andBaldrige Award recipient profiles.

Getting

Results

Video

Learn why organizations of all sizes in manufacturing, service, small business, healthcare,
education, and nonprofit sectors use the Baldrige Excellence Framework.

Your

Guide

to

Performance

Read an introduction to the Baldrige Program and performance excellence.

Excellence

easyInsight: Take a First Step toward a

Baldrige Self-Assessment
easyInsight introduces you to the Baldrige Organizational Profile, part of the Criteria for
Performance Excellence. The Organizational Profile is a snapshot of your organization, the key
influences on how you operate, and the key challenges you face.

The first section, Organizational Description, asks about your organizations operating
environment and your key relationships with customers, suppliers, partners, and
stakeholders.

The second section, Organizational Situation, asks about your organizations

competitive environment, your key strategic challenges and advantages, and your system

for performance improvement.

If you identify topics for which conflicting, little, or no information is available, the Organizational
Profile may serve as your complete assessment, and you can use these topics for action planning.

Business/Nonprofit
(manufacturers, service organizations, small businesses, nonprofit, and government organizations)

Education
Health Care