When ________ is of importance in decision making, group decisions are preferred to individual

decisions.

acceptance of solution
8
________ is defined as a phenomenon in which the norm for consensus overrides the realistic appraisal
of alternative courses of action.
Groupthink
Shirley Shands is a hard worker but Debra, her manager, is irritated with her. While Debra concedes that
Shirleys work gives her no cause for complaint, Debra is tired of the interruptions in her work because of
Shirley asking for repeated clarifications over what exactly she has to say in e-mails or phone calls. She
often requests Debra to proofread her e-mails before sending them, and Debra feels she sends too many
e-mails instead of just speaking to the person concerned. From the scenario, we can conclude that
________.

Shirley suffers from communication apprehension

Synergy Inc. has recently assigned some of its best employees to form a cross-functional team and
complete a project from a new client. Many of the employees on this team are apprehensive about the
structure and dynamics of how they will function as a group and accomplish this goal. To energize the
employees, their immediate manager is holding a meeting with them next week where he will provide
them some additional training in strategies and methods that may work well for the team. The managers
initiative to hold this meeting fulfills the ________ function of communication

Information
11
Matt works as a sales representative at Tandem Industries which manufactures and sells bicycles. He is
the best salesperson on the floor, but he also receives the highest number of customer complaints for late
deliveries. Which of the following, if true, best explains this situation?
The company keeps inventory levels low in order to reduce costs

12
When one person seeks to satisfy his or her own interests regardless of the impact on the other parties to
the conflict, that person is using the conflict-handling intention of
competing.
The time attendance system in the production division at MM, an automobile manufacturing company,
was malfunctioning. Consequently, Greg Hill, one of the front-level managers sent it for repair. In the
meantime, he placed a register where all workers of the production division had to provide their time of
entry and exit from the office. At the end of the week, when looking through the time logs, he had certain
concerns about a group of employees. In the next week, he personally tracked the time this group of
employees spent working and realized that they were reporting a greater number of working hours than
they actually worked. This group engaged in a barrier to communication called

Lying
The two general approaches to negotiation are ________ bargaining and ________ bargaining.

distributive; integrative

Which of the following terms best describes the process that occurs when two or more parties decide how
to allocate scarce resources?

Negotiation
The ________ view of conflict focuses on productive resolution of conflicts.

Managed
A collectivist Chinese manager is most likely to use which of the following techniques for conflict
management?

Avoiding
________ teams are defined as groups of employees who perform highly related or
interdependent jobs and take on many of the responsibilities of their former supervisors.
Self-managed work
With reference to the team effectiveness model, which of the following is one of the key components of an
effective team, included under the category of contextual factors?

Climate of trust
Which of the following statements is true regarding conflict?

Diversity of goals among groups is a major source of conflict

Jordan is a sales officer who has been underperforming over the last three months. At the last monthly
operations cycle meeting, he was given a warning. As the time for the next meeting draws close, Jordan
fears his boss reprimanding him. Two days before the meeting, Jordan informs his manager that he has
confirmed six deals in the last few days, one of which involves multiple orders for their machines. He,
however, skips the detail that these are the only six orders he has been able to obtain in the whole month.
Which one of the barriers to effective communication is depicted here?
Filtering
To retain its edge in the organic health food market, Natura has established a high-priority team
comprised of senior executives from the companys production, marketing, and research divisions. These
employees work together closely to study consumer attitudes about organic health foods and come up
with a closely monitored development and marketing strategy for new products. This ensures that each
division is informed of the specific needs, timelines, and expected outcomes of the strategy. It also makes
Natura a company that adapts to changes in market trends swiftly. The team Natura uses here is of the
________ type.

cross-functional.
Bonnie Patterson has been a manager for seven years at Wayne and Watson, a legal consultancy firm. A
good part of her workday involves holding meetings and she likes to do work on a time-bound schedule.
For this reason, members of her team receive the agenda at the beginning of the meeting, followed by
some time to contemplate over the issue at hand individually. Subsequently, the team members present
their ideas one after the other, the group discusses them together, and lastly, a ranking is done to choose
the most favored idea. This represents the ________ approach of group decision making.

nominal group
Most people assume that a police officer should behave in a lawful manner, refrain from demonstrating
favoritism to any particular group, and do his or her best to uphold the law. Which of the following terms
best represents these beliefs?

Role expectation
Which of the following forms of communication is characterized by the use of only body movements,
intonations, facial expressions, and physical distance to communicate?

Nonverbal communication
When ________, the result is role conflict.

compliance with one role requirement may make it difficult to comply with another
Peter is working on a project. He feels that the parameters need to be changed to meet client
specifications. First, he must talk to his immediate supervisor, who will then discuss the issue with her
department director before any change can be implemented. Peter is most likely to be a part of the
________ type of small-group communication networks.

chain network