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INTRODUCTION
This report is produced based on the requirement of the first assignment in Training and
Development Management class. Later, the report will explain on the interview session with the
employee in an organization to identify the needs for training.
BACKGROUND
In the work environment, employees are expected to perform their tasks in an efficient, costeffective and safe manner at all time. The training is needed when the employees are not being
able to execute to the certain standard by the organization.
To identify the training for the employee is not an easy job. It is involved a lot of commitment
from the employee, the immediate superior, the Head of Department and also the Training
Department. This is the best time to identify the training by performing the Training Need
Analysis (TNA) for the particular employee. It is a waste when offering training to employee who
do not need it or offer the wrong kind of training.
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PROPOSED TRAINING
DETAILS
1. Communication Skill (verbal & The employee will be able to communicate well with
writing)
the customers:
- To explain the products
- To advise the suitable service for every inquiry
made by the customer
3. Product Knowledge
(ERP
4. Software
System)
Training
CONCLUSION
Training need analysis (TNA) is the better way to identify the suitable training for each employee
in the organization. The training is useful to shorten the gap between the recent and the
expected proficiency of the employee. By using the interview session with the interview guide,
set of training is identified for each employee in the organization.
ATTACHMENT
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