RESUME

CURRENT ADDRESS :
621 Tgkt 6 Blok 2
Apartment Komuteraya
Jalan Parang 4 19/8D, Seksyen 19
40300 Shah Alam
Selangor Darul Ehsan
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Personal Particulars
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Date of Birth :
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Izham Shamsul Bin Hazizan

019-7360711
860504-56-5401
04 May 1986
University Hospital Kuala Lumpur
26 years
Male
Malay
Islam
Married
Malaysian
Excellent

Education Background
Highest Level of Academic Qualification
Level
Field of study
Name of Institution
Location
CGPA

: Diploma
: Civil Engineering
: Polytechnic Sultan Idris Shah (Jan 2005-Jan 2008)
: Selangor
: 2.70 (result last semester)

Second Highest Level of Academic Qualification

Level
Field of study
Name of Institution
Location
Result

: Secondary School ( Sijil Pelajaran Malaysia)

: Electrical Engineering
: Sekolah Menengah Teknik Jalan Stadium
: Alor Star Kedah Darul Aman
: 1A 2B 2C 2D 1E (1 Very good, 4 Pass with credit, 3 Pass)

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Skills
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8.

Basics in Electrical Engineering

Basics in Civil Engineering
Building Maintenance
Basics in Air Conditioning ( Water Cooled and Air Cooled )
Basics in Networking
Basics in Server and Storage installation
Printer specialist
Computer hardware specialist
Relevant Skill
Able to speak and write in English and Bahasa Malaysia
Proficient in Windows application and Microsoft Word, Excel ,
Power Point, Publisher and Outlook 2003.

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Work Experience

Network Support for Mesiniaga ITOS Perbadanan Putrajaya ( July 2012 Present )
o Support Unified Communication application and device.
o Support Ip Fax and Ip Phone troubleshooting.
Second Level Support for Mesiniaga Network Management Centre (April 2012 June
2012)
o Monitor network routing connection between Celcom and nodes
o Log incident and route to Engineer for Site Visit
Printer workshop specialist for Mesiniaga Southern (January 2009 April 2012)
Customer Engineer for Mesiniaga southern region (November 2008 April 2012)
o Hardware installation, problem diagnostic, software configuration.
o Network diagnostic for hardware and connectivity
Mesiniaga, Mail Operation Support Team (Id Admin) (August 2008 December 2008)
o Support and guide user on Outlook 2003, 2007.
o Exchange Management Console (Mailbox, Profile, Data storage)
o Active Directory ( Create profile, Update, Delete)
o Customer Engineer ( Second level support)
o Log and resolve incident report in ManageNow
Mesiniaga, MH Mail Project setup and configure Outlook 2003 SP3 (July 2008)
Industrial Training at Politeknik Sultan Idris Shah (5 month)
o My work scope as an assistant to Technical Assistant and technician
o Taking part in 1st Convocation for Politeknik Sultan Idris Shah (Maintenance)
o Taking part in Majlis Tilawah Peringkat Politeknik
Courses

Program Kepimpinan Pandu Arah Kadet Polis (1999)

Pertandingan Kawad Tangan Peringkat Daerah (2002)
Website making (2005)
Flash Making (2005)
Cisco Certified Entry Networking Tchnician (CCENT) (2008)
Lenovo Certified Engineer (2009)
Printer repair workshop
Microsoft Certified Technology Specialist ( Windows 7 ) (2011)
Award

Customer recognition for best service 2011 Jabatan Imigresen Malaysia

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Expected Salary
RM3500 and above ( Negotiate )

References
Mahathir Shah Abd Ghani
Team Leader
MMS PPj ITOS Team
Mobile : 012-2963595
Muhammad Wafa Nokman
Head Of Division
Mesiniaga Customer Relation And Management
Mobile : 013-4200722
Nur Afnie Ariffin
Project Manager
Mesiniaga Network Support Unit
Contact : 012-2100174