Cheryl Stevens

252 Bonnie Woods Drive ♦ Greenville, SC 29605 ♦ 864-349-1631 ♦

cherylgstevens@gmail.com

Career Target: Customer Service Manager / Office Manager

Results-oriented management professional with extensive experience in a wide range
of administrative functions, staff supervision, and operational oversight. Proven
strengths in sales, customer service, office administration, and all phases of project
planning and execution. Exceptional interpersonal and leadership skills, with the
ability to build positive and productive office teams. Key skill areas include:
• Customer Satisfaction / • Sales and • Budget Administration
Retention Marketing • Workflow Prioritization
• Employee / Customer Relations • Staff Training • Recordkeeping /
• Event Planning and • Bookkeeping Reporting
Coordination

EXPERIENCE
Director of Client Services, LIFE CHOICES CENTER – Binghamton, NY 2007 to 2009
Managed the services that directly impacted client interactions for this nonprofit
organization. Coordinated schedules for individual and group sessions. Planned,
organized, and managed special events. Directed the Baby Store operations.
Counseled clients on crisis pregnancy and relationship issues. Collaborated with the
Director to ensure effective staff training and budget administration. Supervised
front-desk reception and up to 10 volunteers. Key achievements:
• Designed and launched thriving programs that provide practical support for
expecting parents.
• Commended for establishing and nurturing mutually beneficial relationships
with representatives from other area agencies, both public and private.

Branch Manager, BANK OF AMERICA, NA – Various cities in MD, MO, and SC 1997 to 2006
Progressed through increasing levels of responsibility for several branches of this
national bank. Directed all daily operations including sales, customer service, and
regulatory compliance. Supervised up to 27 employees. Key achievements:
• Boosted customer service rating from “below expectations” to “exceeding
expectations” within just three months at several branches and maintained
improved status throughout tenure.
• Catapulted branch ranking for customer service from 28 to top 2 during the last
2 years of tenure.
• Increased sales volume by 130%, products per day by 210%, and mortgage
volume by 250%.

Relocation Services Manager, SUNTRUST BANK – Daytona Beach, FL 1987 to 1997

Challenged to develop and implement a comprehensive marketing program to attract
newly relocated individuals and families. Created and placed advertisements
including print and direct mailings. Developed assessment tools to determine
program effectiveness. Key achievements:
• Developed a cold-calling program that delivered closing rates of 90%.
• Consistently exceeded expectations; generated increases of 122% for new
household accounts, 224% for departmental sales, and 840% for new
mortgages.
• Recognized for cultivating a cohesive network among members of sales,
operations, management, and corporate headquarters.

EDUCATION AND COMPUTER SKILLS

B.S. in Psychology, (in progress), UNIVERSITY OF PHOENIX – online
Word ♦ Excel ♦ Outlook ♦ QuickBooks ♦ Photoshop
Quick to learn and apply new applications