PGDM@NMIMS

Batch 05 Trimester 02

Course: Managing Operations

OVERVIEW OF COURSE
COURSE OBJECTIVE
The objective of the course is to familiarise students with the vast scope and applicability of the
concepts in Operations Management. It aims to equip students with the basic tools and
techniques available that can be used to address Operational issues and solve problems.
Through an interactive learning method using case illustrations students learn to appreciate that
each business situation is a unique one and standard ready-made solutions do not exist.
However, a good understanding of the assumptions, theories and problem solving techniques of
Operations Management serve as invaluable tools in the hands of operations managers and all
managers, who can then take suitable decisions using any or many of these concepts and
techniques in combination to create a competitive advantage.

LEARNING OUTCOMES
To appreciate that there is no escape from Operations Management in life, particularly
so if we are engaged in any business, service, profession or agriculture involving scarce
resources such as people, land, water, air, time

or their various manifestations in the

form of capital, money, material, labour, machines etc..

To dispel the misconception, if any, that Operations Management is more to do with
manufacturing and engineering processes. It is as much about processes in banking, IT
and ITES, hospitals, human resources management (HRM), retail or even processes
such as the preparation for our exams or a wedding ceremony.
To identify whether an issue is within the scope of operations management, that is,
define the problem, and use a systematic and analytic approach towards finding a
solution. After the course the students should be able to use concepts, terms, technique
and tools of Operations Management. In case of complex issues they would know how
to go about finding the best possible solution under the circumstances.

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PGDM@NMIMS
Batch 05 Trimester 02

Course: Managing Operations

SCOPE OF THE COURSE

The study plan covering readings, classroom sessions, group work sessions and
assignments corresponding to each session are outlined below.
It is mandatory to go through the Pre-Session Readings and prepare for case study
discussions. Quiz or surprise tests would be conducted on the same. For post contact
reading, please refer to the handouts listed under Additional Readings.
The course consists of 4 Themes spread over 10 Modules and 20 sessions. Each
session will be of 1hr. 30 mins.
Course Outline
Theme I: Operations Management Using Operations to Compete
Module 1 Introduction and Overview of Operations Management;
Products and Processes; Trends and Issues
Module 2 Operations Strategy
Module 3 -- Product Development and Process Design and Analysis
Theme II: Managing Production Systems A Systems Approach
Module 4 Constraints Management in Business Processes;
Scheduling and Sequencing
Theme III: Supply Management
Module 5 - Supply Chain Management Key Objectives, Issues and Trends
Module 6 - Strategic Capacity and Facility Location
Module 7 - Aggregate Sales and Production Planning
Module 8 - Inventory Control
Theme IV: World Class Production Systems
Module 9 - Total Quality Management and Six-Sigma
Module 10 - Lean Management & Toyota Production System
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PGDM@NMIMS
Batch 05 Trimester 02

Course: Managing Operations

PEDAGOGIC TOOLS
The pedagogic tools available to each participant are:

Study Plan Folder

Textbook
The textbook to be followed is:

Author/s

Name of Book

Publisher

Edition

B. Mahadevan

Operations Management

Pearson

Second
Edition / latest

Reference Books
Author/s

Name of Book

Publisher

Edition

Lee Krajewiski

Operations Management 8e

Pearson

Eighth Edition

Larry Ritzman
Manoj Malhotra

Processes and Value Chains

Education

/ latest

Chase-JacobsAquilano

Operations Management for

Competitive Advantage

Tata McGrawHill

Tenth Edition
/ latest

Jay Heizer

Operations Management

Pearson
Education

Eighth Edition
/ latest

Tata McGrawHill

Eighth

North River
Press / Indian
Paperback

Latest Indian
Edition

Barry Render
Operations Management
William J.
Stevenson

Eliyahu Goldratt

The Goal

Edition / latest

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PGDM@NMIMS
Course: Managing Operations

Batch 05 Trimester 02

The study encompasses the following:

Pre-Class Readings

Classroom Lectures and Discussions

Case Discussions, Case Problems and Presentations

Quizzes and Class Tests

Simulations, Assignments and Practice problems

Post Session Reading of Articles / Cases / Reference Books

GRADING
1. Quiz / Simulations / Assignments

15%

2. Case discussion and presentation

15%

3. Mid Term Exam

20%

4. End Term Exam

50 %

Please come prepared with the pre-session readings as specified for each session, and
bring this study plan booklet in class for sure!

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PGDM@NMIMS
Course: Managing Operations

Batch 05 Trimester 02

SESSION 1
THEME I: USING OPERATIONS TO COMPETE
INTRODUCTION AND OVERVIEW - MODULE 1
Pre Session Reading

Case Illustration : Operations management at MTR Foods (Textbook Chapter 1)

Classroom Session
(90*1 min)

Class Discussion: Understanding and its use in life in general and businesses in
particular

System Perspective and Production Systems Products and Processes

Differences between Services and Goods production

Evolution of Operations Management

Operations Strategy Strategic, Tactical, Operational

Contemporary trends and issues in Operations Management

Post Session Reading

Case Study Preparation

Note: This case is to be used later during the course for class discussion and
presentation by participants for evaluation.

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PGDM@NMIMS
Batch 05 Trimester 02

Course: Managing Operations

SESSIONS 2 & 3

THEME I: USING OPERATIONS TO COMPETE

OPERATIONS STRATEGY - MODULE 2
Pre Session Reading

Case Illustration: Air Deccan: Indias First Low Cost Airline (Textbook Chapter 2)

Case Illustration: Tata Nano (Textbook Chapter 6 on Product Development)

Classroom Session
(90 * 2 min)

Global Competitive Environment

Competitive Priorities

Order Winners and Qualifiers

Operations Strategy: Products, Processes, Capacity, Technology, Supply Chain etc.

World Class Manufacturing

Post Session Reading

Case Study Preparation on Operations Strategy

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PGDM@NMIMS
Batch 05 Trimester 02

Course: Managing Operations

SESSIONS 4, & 5
THEME I: USING OPERATIONS TO COMPETE

PROCESS ANALYSIS AND DESIGN; PRODUCT DEVELOPMENT MODULE 3

Pre Session Reading

Case Study on Process Analysis and Design

Selected portions from Chapter 3, 4 and 5 of Text Book

Classroom Session
(90 * 2 min)

Processes
Process Analysis and Selection;
Process flowcharting and types of processes
make to order / make to stock- measuring
process performance;
Product - Process Layouts;
Process strategies for different
stages of Product Life cycle;
Product Mix strategies.
Product Development

New Product Development Quality Function Deployment(QFD) Chapter 6

Post Session Reading and Preparation

Case Study on Product Development

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PGDM@NMIMS
Batch 05 Trimester 02

Course: Managing Operations

SESSIONS 6, 7, & 8
THEME 2: MANAGING PRODUCTION SYSTEMS - A SYSTEMS APPROACH
CONSTRAINTS MANAGEMENT & SCHEDULING MODULE 4
Pre Session Reading

Business Novel: The Goal (in NMIMS library)

This topic is included in Scheduling of Operations (Textbook Chapter 16)

Classroom Session
(90*3 min)
Constraints Management in Business Processes

Goal of the Firm

Unbalanced capacity

Bottlenecks and capacity Constrained Resources

Methods of Control The Drum, Buffer and Rope

Batch sizes and Treatment of Inventory

Scheduling &Sequencing

Sequencing Methods and Job Scheduling

Post Session Reading

Practice Assignments on Managing Production Systems

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PGDM@NMIMS
Batch 05 Trimester 02

Course: Managing Operations

SESSION 9 & 10
THEME 3: SUPPLY MANAGEMENT
KEY ISSUES IN SUPPLY CHAIN MANAGEMENT MODULE 5
Pre Session Reading

Case Illustration: Mother dairy: A Case for Supply Chain Management (Textbook
Chapter 9)

Classroom Session
(90*2 min)

What is Supply Chain Management and why important?

Typical Supply Chains; Components

Process View; Push Pull views

Supply Chain Drivers and Metrics

Key issues: Managing Uncertainty and Global Optimisation

Bull whip effect reasons and disadvantages

Importance of Trust and Strategic Partnerships

Post Session Reading

Preparation of Presentation and Discussion: Case Study on Supply Chain

Management

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PGDM@NMIMS
Batch 05 Trimester 02

Course: Managing Operations

SESSIONS 11 & 12
THEME 3: SUPPLY MANAGEMENT
STRATEGIC CAPACITY & FACILITY LOCATION MODULE 6
Pre Session Reading

Case Illustration: Li & Fung: Global Operations (Textbook Chapter 10)

Classroom Session
(90*2 min)

Facilities Location: Issues

Factors and Methods Location factor rating

Gravity

Location

Load-distance

Transportation model etc.

Capacity Planning: definition, measures,

planning framework and methods.

Post Session Reading

Practice Problems on Capacity and Location from textbook

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PGDM@NMIMS
Batch 05 Trimester 02

Course: Managing Operations

SESSIONS 13
THEME 3: SUPPLY MANAGEMENT
SALES AND OPERATIONS PLANNING MODULE 7
(Aggregate Planning)
Pre Session Reading

Case Illustration: Production Planning at CTI Inc. (Textbook Chapter 14)

Case Study on Aggregate Planning Application

Classroom Session
(90 min)

Problems that managers face in aggregate planning

Strategies for meeting demand forecasts

Choices concerning various types of costs

Aggregate Planning techniques.

Post Session Reading

Assignment on a Case Problem

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PGDM@NMIMS
Batch 05 Trimester 02

Course: Managing Operations

SESSIONS 14, 15 & 16

THEME 3: SUPPLY MANAGEMENT
INVENTORY MANAGEMENT MODULE 8
Pre Session Reading

Case Illustration: Inventory Management in a Consumer Products Company (Textbook

Chapter 12)

Classroom Session
(90 * 3 min)

Types and Purposes of Inventory

Inventory Policy: Continuous Review (EOQ); Periodic Review

Inventory Models: Single Period and Multi-Period

Inventory Control systems Classification; ABC, VED, XYZ etc.; Service Level

Dependent Demand Inventory Control

MRP elements

Lot Size decision policies

MRP-II and ERP concepts in brief

Post Session Reading

Assignment on Case Problems

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PGDM@NMIMS
Batch 05 Trimester 02

Course: Managing Operations

SESSION 17 & 18
THEME 4: WORLD CLASS PRODUCTION SYSTEMS
TOTAL QUALITY MANAGEMENT & SIX SIGMA MODULE 9
Pre Session Reading

Case Illustration :Poka Yoke for Defect Prevention (Textbook Chapter 8)

Classroom Session
(90 * 2 min)

What is Quality?

What is Total Quality Management?

Evolution of TQM Views of Deming, Juran, Crosby, Taguchi and other Quality Gurus

Main themes of TQM and obstacles

Kaizen, 5S

Six Sigma and Statistical Quality Control

Random Variations and its causes

Statistical Process Control

Control Charts X bar and R Charts, p charts, c charts

Plotting and interpretation
Process capability (Cp, Cpk)
Inspection and Acceptance Sampling (brief)
Certification, Quality Systems, Quality Awards (brief).

Post Session Reading

Practice problems on Control Charts

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PGDM@NMIMS
Batch 05 Trimester 02

Course: Managing Operations

SESSION 19, 20

THEME 4: WORLD CLASS PRODUCTION SYSTEMS

LEAN MANAGEMENT (JIT) & TOYOTA PRODUCTION SYSTEM MODULE 10
Pre Session Reading

Case Illustration: Lucas TVS: The JIT Grand Prix Winner (Textbook Chapter 17)

Case Study on Toyota Production System

Case Study on Implementation of Lean and TPS in other industries

Classroom Session
(90 * 3 min)

Brief history and definition

The Toyota System: Elimination of

Waste and Respect for People

JIT / Lean Production: What it is and is not

Requirements and Assumptions

Kanban control systems.

Value Stream Mapping

A3 Thinking in Lean Management

Applications of TPS in different industries and its implications in world class companies

Presentation of the Case Studies mentioned above by groups and class discussion with
question answer session. This shall be included in evaluation component

Post Session Readings

Revision & Preparation for the end term examination

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