ONLINE SHOPPING HABITS AMONG STUDENTS AND TEACHERS OF ST.

THOMAS COLLEGE PALA

SURVEY FORM
Please read each question carefully and indicate your response by selecting the most appropriate
choice.
1. Name:
2. Gender: Male

Female

3. Age:

4. Education level
Bachelors Degree

Master Degree

PhD Degree

5. Occupation:
Under graduate student

Post graduate student

Ast.Professor

Asso.Professor

10000-40000

More than 40000

6. Monthly income:
Less than Rs.2000

2000-5000

5000-10000

7. Have you ever had online shopping?

Yes

No

8. How many times did you have online shopping during last one year?................................................
9. What type of commodity did you purchase through online shopping?..................................................
10. Have you felt any problem while conducting online purchase? Yes

No

11. If yes, what kind of problem?

Delay in delivery
Others

Cheap quality of product

Product damage

Non-delivery

, Please specify..

12. If you never had online shopping, please specify the reason
I dont know about online shopping
Risk of credit card transactions
Internet illiteracy
Risk of identity theft
Other reasons,
Please specify............................................................................................................

13. In general, you prefer to do your shopping of following commodities :( select only one)
Items

Over the internet

Over the phone

A retail store

a. Groceries
b. Cosmetics
c .Books/CDs
d. Clothes
e. Furniture
f. Electronic gadgets
g. Computer products
h. Toys

i. Cinema ticket

j. Airplane/railway ticket

14. How often do you use internet every day?

Less than one hour

1-2 hours

2-3 hours

3-4 hours

More than 4 hours.

15. How would you describe your proficiency on the internet?

Novice

Intermediate

Advanced

16. How often do you use internet for shopping?

Very often

often

sometimes

rarely

never

17. Do you use internet prior to a purchase for collecting information?

Yes

No

18. If yes, how often?

Very often

sometimes
rarely
never
c
c
c
c
19. Assuming that you intend to conduct online shopping, which of these purchases would you make in
the internet?
YES
NO
YES
NO
c

often

a. Cosmetic/Jewelry

c. Clothes/Shoes

b. CDs/Book

d. Household furniture

e. Groceries

f. Toys

g. Movies/Theater tickets
i. Hotel reservation
k. Airplane/railway ticket

h. Electronic gadgets

j. Stocks/bonds

l. Computer products

20. Select an approximate amount you would spend on a single online purchase:
Less than 1000

1000-3000

3000-5000

5000-10000

More than 10000

21. Select an approximate maximum amount you would spend per year on online purchase:
Less than 1000

1000-5000

5000-10000

10000-20000

More than 20000

22. Please select your level of agreement to the following questions.

Strongly Agree

Agree

Indifferent

Disagree

Strongly Disagree

Question

a. Shopping on internet saves time.

b. It is a great advantage to be able to shop at any time of the day.

c. I prefer traditional/conventional shopping to online shopping.

d. Online shopping is risky

e. Online shopping will eventually supersede traditional shopping.

g. Selection of goods available on the internet is very broad.

h. The description of products shown on the websites are very accurate.

i. The information given about the product on the site is sufficient.

j. Online shopping is as secure as traditional shopping

k. While shopping online I hesitate to give my credit card no.

l. Internet reduces the monetary cost of traditional shopping.

f. A long time is required for the delivery of products and services.

m. Necessity of having a bank account or credit card creates difficulty.

n. I prefer cash on delivery than payment via credit/debit card.

o. I will purchase only if there is provision of home delivery.

p. Online shopping infrastructure in India is underdeveloped.

23. How important are each of the following factors in refraining you from shopping on the internet.
Very important

important

Indifferent

unimportant

very unimportant

a. Waiting to receive the product

b. Risk of credit card transactions

c. Risk of identity theft

d. Difficulty in returning products/items

e. Risk of not getting what I paid for

f. Risk of losing privacy

g. Not skillful with internet

h. Lack of trust worthiness of vendors

i. Complex compared to traditional shopping

j. Not being able to touch products

k. More expensive than sold in retail store

24. Rank your favorite online sites. (Any 5)

a.Flipkart.com
f.infibeam.com
k.jabong.com
p. sulekha.com

c
c
c

b.eBay.in

c. tradus

g.homeshop18.com
l.indiaplazza.in

d.futurebazzar.com

h.yebhi.com

m.junglee.com

e.buytheprize.com

i.snapdeal.com

n.shopclues.com

q. Others, please mention .

c
c

j.myntra.com

o.pepperfry.com

25. Features you think necessary for an online shopping site. (Arrange them in your preference)
Multiple payment gateways
Privacy and secure checkout

c
c

Social networking integration

Design

Credibility

Customer friendly

c
c

c
c