SET-UP

GUIDE

INFINITE
PORTABLE MEASUREMENT SYSTEM

CIMCORE Infinite SERIES SET UP GUIDE

Release 12/07/04

CimCore
Carlsbad, California

IMPORTANT NOTICE
Information contained in this document is subject to change without notice and does not represent a
commitment by CimCore. The software described in this manual is furnished under license agreement and
may be used only in accordance with the terms of such license. No part of this manual may be reproduced
or transmitted in any form or by any means, electronic or mechanical, including photocopying and
recording, for any purpose without the express permission of CimCore.
CimCore

DISCLAIMER NOTICE
Any unauthorized alteration, modification, repair or use of the CimCore Infinite series system will
automatically void the manufacturers warranty. The manufacturer is not liable for damage to software or
hardware caused by such unauthorized handling or use of this equipment. For warranty information, repair
service, technical assistance, latest updates, and current pricing information, please contact CimCore.

TRADEMARK NOTICE
CimCore is a trademark of CimCore

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TABLE OF CONTENTS
Chapter One ........................................................................................................................ 4

Introduction ...............................................................................................4
Conventions Used in this Guide................................................................................... 4
Accessories................................................................................................................... 4
Functional Overview .................................................................................................... 5
Technical Overview ..................................................................................................... 5
Chapter Two........................................................................................................................ 6

Getting Started with the CimCore Infinite..................................................6

Unpacking .................................................................................................................... 6
Opening the Travel Case........................................................................................... 6
Contents Checklist .................................................................................................... 6
CimCore Infinite Arm Case Checklist................................................................... 7
CimCore Infinite Computer Checklist................................................................... 8
Assembly................................................................................................................... 8
Magnetic Base Assembly ...................................................................................... 8
Attaching CimCore Infinite Arm to Magnetic Base.............................................. 9
CimCore Infinite System Assembly.................................................................... 11
Wi-Fi Integrated Antenna .................................................................................... 14
Chapter Three.................................................................................................................... 15

Installing Software and Wi-Fi Setup.........................................................15

Installing Software ..................................................................................................... 15
Changing Armspecs Manually................................................................................ 16
Changing Language ................................................................................................ 16
Changing Arm Types.............................................................................................. 17
Setup of Wi-Fi Wireless Communications (Optional) ............................................... 18
Preamble.................................................................................................................. 18
Part 1 ....................................................................................................................... 18
Step A. Finding the arm in the WiFi network list ............................................... 18
Step B. Connecting the PC to the Arm................................................................ 20
Step C. Set the PC Wireless IP Address.............................................................. 22
Part 2 ....................................................................................................................... 26
Step A. Selecting WiFi in WinRDS .................................................................... 26

Confirming Communications....................................................................28
Arm Utilities Confirming Communications ............................................................... 28
Checking Camera Operation ...................................................................................... 33
Chapter Four ..................................................................................................................... 36

Maintaining and Handling the Infinite Arm .............................................36

Maintenance for Your CimCore Infinite Arm............................................................ 36
Correctly Handling Your CimCore Infinite Arm....................................................... 37
Chapter Five...................................................................................................................... 39

Troubleshooting and Service ....................................................................39

Troubleshooting the CimCore Infinite Series ............................................................ 39
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Troubleshooting Wi-Fi............................................................................................ 41
Determining If a Power Conditioner is Required....................................................... 42
When a Power Conditioner is Always Required .................................................... 42
When a Power Conditioner May be Required ........................................................ 42
When a Power Conditioner May Not be Required ................................................. 42
Service and Technical Support................................................................................... 42
Chapter Six........................................................................................................................ 44

Optional Accessories Set Up .....................................................................44

Installing the Universal Mounting Plate..................................................................... 44
Attaching the Vertical Mounting Plate....................................................................... 45

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Chapter One
Introduction
This manual will describe the correct unpacking, assembly,
set up, and handling of a typically configured CimCore
Infinite series system, insuring that you will get the best
performance possible.

Conventions Used in this Guide

This manual uses the following conventions to alert you to
information that varies from optional to critical in nature.
These guidelines are used to distinguish the difference
between these passages:
NOTE: A Note is used to indicate useful, but not critical
information about the operation of your CimCore Infinite
system or its sub-parts. Information contained in a Note is
not safety related. Advice therein is optional.
CAUTION: A Caution highlights information that is
critical to the vitality and correct operation of your
CimCore Infinite system or its sub-parts. Failing to heed
this advice will potentially result in damage to your
CimCore Infinite system. It is important to read the
Cautions and comply with the advice.
WARNING: A Warning alerts you to information that is
critical to human safety. Failure to comply with a Warning
potentially imperils the safety of the CimCore Infinite
operator, the safety of others, and/or the integrity of
surrounding property. You could be at risk if you ignore the
Warnings.

Accessories
If you have also purchased the Universal Mounting Plate
and/or the Vertical Mounting Plate accessories available for
the CimCore Infinite, theyre set up and application are
discussed in Chapter Eight, Optional Accessories Set
Up.

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Functional Overview
The CimCore Infinite series portable articulating arm
coordinate measurement system is a powerful tool for 3dimensional digitizing, inspection, and reverse engineering.
Its lightweight design and portability allow for easy
inspection at multiple work sites, as well as quick mounting
in any orientation for easy measurement in tight or
confined spaces. The CimCore Infinite series offers
reliable, high accuracy data for use with a wide variety of
software packages, and exporting to most popular computer
assisted drafting (CAD) programs.
The CimCore Infinite system consists of the CimCore Arm,
a computer, and power supply. The entire system can be set
up in minutes and requires only a single operator. A
remote-control mouse located on the wrist of the measuring
arm can perform all software functions. Audio feedback
helps to guide the operator through inspection routines.

Technical Overview
The CimCore Infinite series portable articulating arm is
constructed from high-grade carbon fiber, which is
inherently temperature stable. The construction duplicates
and enhances the movement and reach of the human arm
(shoulder, elbow, and wrist), plus infinite rotation of
principal axes. Each element offers two degrees of
freedom. The Arm is available in a variety of lengths and
there are extended measurement options available to permit
accurate inspection of parts and assemblies larger than the
Arms measuring envelope. Data collection is obtained
through various contact, non-contact, laser, and speciality
probes. The Arm also has a built camera for documenting
parts and performing transprojections.
The CimCore Infinite series system works in tandem with a
variety of software packages that are accessed via the
proprietary Arm Utilities software drivers provided with
the system.

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Chapter Two
Getting Started with the
CimCore Infinite
Correctly unpacking the CimCore Infinite system is
important for the following reasons. First, it is your
assurance that all of the required parts are available.
Second, it insures that the parts are not damaged in the
course of unpacking.

Unpacking
The following are the steps to properly unpack and inspect
the product. The first step involves opening the travel cases
and verifying that all of the parts are present. Please follow
these steps carefully to insure the correct setup of your
CimCore Infinite.

Opening the Travel Case

1. Set the travel cases flat on the floor. Make sure that the
top lid of the case is up.
2. Open the case.

Contents Checklist
1. Check the contents for the following parts. Place a
checkmark next to each item to indicate that it is
present and intact. Refer back to these pictures for
reference during product assembly.
NOTE: If you have purchased optional items, please
refer to Chapter Eight, Optional Accessories Set Up
for more information after conducting the standard
inspection prescribed herein.
2. Figures 2-1 and 2-2 below show the basic CimCore
Infinite and its computer system. Use the checklists
below the pictures to insure that all of the components
are present.

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AC Power Cable
and USB Cable

Battery Pack
Camera Dongle

Probe Box with

Probes

Arm
Magnetic
Base

Certified Length
Standard

Figure 2-1. CimCore Infinite Series Arm and Container

CimCore Infinite Arm Case Checklist
Item #
Description
1
Arm
2
Magnetic Base
3
AC Power Cable
4
USB Cable (15 foot)
5
Probe Box
6
Probes 15 mm ball, 6 mm ruby, and point probe
7
Circuit Checker(Optional)
8
Camera Dongle
9
Battery Pack
10
Desiccant
11
Certified Length Standard
12
Documentation
*Contents may very slightly computer is not illustrated

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Manuals & CD. Some

systems will have online documentation.

Figure 2-2. CimCore Infinite Series Computer and Box

CimCore Infinite Computer Checklist
Computer
Software disks or CD
Power Supply

Assembly
There are two main components included with the CimCore
Infinite system. These are the CimCore Infinite arm
assembly and the computer control unit. Follow each of the
following steps in the sequence indicated.
CAUTION: If your CimCore Infinite system purchase
included the Universal Mounting Plate and/or the Vertical
Mounting Plate, you MUST first follow the instructions, in
Chapter Eight, Optional Accessories Set Up for the
correct assembly procedures and then return to Attaching
the CimCore Infinite Arm to the Magnetic Base.
Magnetic Base Assembly
The Magnetic Base holds the CimCore Infinite arm on the
working surface. The first step to assembling the system is
to attach to Magnetic Base.
NOTE: To maximize the accuracy of the arm it is highly
recommended that it be placed on a rigid steel table.
1. Remove the Magnetic Base from the case.
2. Place the Magnetic Base on a table and place the
magnets in the ON position, Figure 2-3.
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CAUTION: Always make sure that the magnets are in the

ON position before moving the arm from the vertical
home position and when moving the arm make certain to
put the arm in the vertical home position before placing the
magnets in the OFF position or the arm will fall.

All Tree
Magnets in ON
Position

Figure 2-3. Magnetic Base Attached to Table

3. Proceed to Attaching CimCore Infinite Arm to
Magnetic Base (below) to complete the Arm
assembly.
Attaching CimCore Infinite Arm to Magnetic
Base
The next stage involves attaching the Arm to the Magnetic
Mounting plate.
CAUTION: Do not allow any part of the CimCore Infinite
Arm to strike the floor or any other hard surface.
1. Carefully remove the Arm from its travelling case, see
Figure 2-4 for reference. Take care to insure that it does
not strike any hard surfaces upon removal.

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Carrying Handle

Figure 2-4. Arm Being Removed from Case

2. Gently position the Arm so that the underside of the
arm is over the threaded portion of the Magnetic Base,
Figure 2-5.

Figure 2-5. Arm Being Placed on Magnetic Base

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3. Tighten the Locking Nut so that it is snug, Figure 2-6.

No tools are necessary.

Tighten
Locking Nut
Until Snug

Figure 2-6. Tightening the Locking Nut

4. The Arm is now in place and you may take advantage
of the infinite pivoting capability.

CimCore Infinite System Assembly

The final stage connects all of the system components:
CimCore Infinite Arm (now attached to its Magnetic Base),
Power Supply, and Computer.
WARNING: Be sure that all power switches on the
CimCore Infinite components (Arm, and computer) are
turned OFF before conducting this final assembly.
1. Use Figure 2-7 below, showing the back panel of the
CimCore Infinite Arm, for reference. Carefully remove
the following parts from the containers and place near
the Arm and Magnetic Base assembly:
?? 15 Foot USB Cable
?? AC Power Cable
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?? Desired Probe
?? Camera Dongle of Scanner Connection
?? Battery Pack
?? Computer
?? Computers AC Power Cord

Wi-Fi Antenna

Camera or
Scanner
Connection

Power
Cable
Connection
External Speaker Connection
USB
Connection
Arm Power
Switch

Battery Pack Port

Figure 2-7. CimCore Infinite Series Arm Back Panel

2. Connect the AC power cable to the connector on the
Arm marked POWER.
3. Connect the USB Cable to the connect USB connector
on the Arm. IMPORTANT CAUTION: Do not attach
USB cable to Arm until software is installed.
4. If the on board camera is going to be used, attach the
Camera Dongle to the connector marked SCANNER or
attach the scanner if a scanner is being used.
5. Install Battery Pack (CimCore label side up) into the
base and push in until it clicks.
6. Place the software Key Plug on the printer port of the
computer as shown in Figure 2-8 below.

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Software Key Attached

to the Printer Port (if
applicable)

Figure 2-8. Software Key Attached to Printer Port

NOTE: Some software requires two keys. The correct
number of keys will be shipped with your CimCore
Infinite system.
7. Attach the computers AC power cord.
8. Connect AC Power Cable from Arm to AC outlet.
9. Connect desired probe by aligning white dots on probe
with dots on probe adapter, Figure 2-9. Gently insert
probe and push down. Hand tighten probe nut.

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Figure 2-9. Attaching the Probe

Wi-Fi Integrated Antenna

This antenna allows for wireless communications if your
PC is equipped with the proper hardware. See Chapter 4 for
installation procedure.

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Chapter Three
Installing Software and
Wi-Fi Setup
This section describes the procedure to install the software
and the set-up of Wi-Fi communications.

Installing Software
CAUTION: Make sure Arm is NOT attached to power
source and the Camera Dongle is removed from back of
Arm Base.
NOTES: WinRDS 4.0s installer does not bring up the
LoadArmData application as in the past. WinRDS itself
handles loading Armspecs and language selection. Also
The installer installs the USB drivers for the Sony Camera
that is integrated in the Infinite Arm.
1. Install software CD in drive.
2. Run the Win RDS 4.0 installer. NOTE: If necessary
uninstall a previous version and return to this step.
3. Install USB connector to computer. DO NOT
INSTALL CAMERA DONGLE AT THIS POINT.
4. Now connect the Arm to AC power and turn power
switch to ON position. Wait for Windows to find the
USB device and bring up its USB Device Wizard.
Follow the steps of the wizard until it is complete.
(NOTE: You may not see this wizard if you are
running Windows 2000 or if a CimCore USB arm was
previously installed.
5. Attach the Camera Dongle to the Arm Base. Wait for
Windows to bring up the USB Device Wizard and
proceed as in Step 3. There are two devices to install;
the camera and a microphone. As above, you may not
see any Wizard activity if the camera was previously
installed or you are running Windows 2000.
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6. Run Arm Utilities. NOTE: It is not mandatory to run

Arm Utilities at this point. It is WinRDS itself that will
perform the necessary set-up the first time it is called
after an installation. However, it is good practice to run
Arm Utilities immediately following the arm
installation in order to do a basic checkout before
invoking a third party application. If ArmSpecs data
already exists in the installation location, the Arm specs
are discovered and used. If no Armspecs are found and
the Arm dos not have Armspec loaded in its memory,
two dialog boxes will appear asking for the location of
the Armspecs. Locate the Armspecs and load as
directed.

Changing Armspecs Manually

Locate the Configuration screen and select the Armspecs
tab, Figure 3-1.

Figure 3-1. Armspec Tab

Click Change Armspecs and follow directions on the
screen. When complete click OK and restart the Arm run
with the new Armspecs. NOTE: The Arm mustr be in the
disconnected in order to change Armspecs.

Changing Language
Locate the Configuration screen and select the General tab,
Figure 3-2.

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Figure 3-2. General Tab

In the Language dropdown list select from the languages
available. When done, press OK. All WinRDS text strings
will be switched immediately (select Special Functions to
see this). However, the main screen of Arm Utilities will
not reflect the new language until you exit and restart.

Changing Arm Types

WinRDS will automatically select the right arm type of arm
based on information stored in the Armspecs file. However
there are a couple of exceptions to this rule.
If you load Armspecs for a 2000, serial arm, WinRDS will
give you an error message, Figure 3-3.

Figure 3-3 .Error Message

Run the switcher.exe file located in the extras folder to
switch to 2000 arm. If necessary you may run it again to
switch back to 3000/Stinger/Infinite, Figure 3-4.

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Figure 3-4. Select Arm Type

Setup of Wi-Fi Wireless

Communications (Optional)
Preamble
There are two parts to the WiFi setup. Part 1 is getting the
PC to talk to the arm. Part 2 is getting the Software
(WinRDS) to talk to the arm.
TIP: While trouble shooting Part 1, be advised that our
software (WinRDS, PI, etc.) is completely out of the
picture. In fact you need not install any of our software to
accomplish Part 1.

Part 1
Step A. Finding the arm in the WiFi network list
The wireless capable PC requires a way to view the
available WiFi networks. You may be using the standard
Windows code, or the WiFi vendor may provide a custom
utility. Either way there will be a dialog box in which you
can see all the wifi networks in your area.
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There are two kinds of WiFi networks; 1. Infrastructure(or

Access Point), and 2. Ad-hoc(or Peer-to-Peer). Most office
networks are type 1 (as are McDonalds and Starbucks),
while the Infinite is type 2. Being Type 2 means that any
WiFi PC can connect to the arm without there being a Host
(WiFi router) in the vicinity. Ad-Hoc is often used at
meetings where several PCs can connect together to share
information, without the need of a Host.
TIP: If you cannot see any networks check if there is a
Vendor supplied utility program. Sometimes this vendor
program will disable the Windows built-in method.
TIP: If you see some networks but not the arm, check if AdHoc filtering is on. Usually there is an advanced setting
which switches between view all networks, view
Infrastructure only, and view Ad-Hoc only. For our
purposes we must be able to view Ad-Hoc.
If you can see the arms SSID in the list of available
networks go to Step B. If not review the TIPS above and call
Techsupport if the condition continues.

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Step B. Connecting the PC to the Arm

The specific sequence of events to connect to a wireless
network will depend on the WiFi software in use. Below
are screenshots for Windows and a Vendor utility. In any
case the goal is to perform a Connect

Windows built-in utility

Vendor supplied utility

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TIP: Clear out any networks in the Preferred List to avoid

switching automatically.

Two networks in the preferred list.

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Step C. Set the PC Wireless IP Address

The WiFi chip used in the Infinite has a built in Operating
System. It supports Web Browsing and Ping. The Web
Browser allows configuration of the chip, while the Ping
function makes it possible for the PC to test the connection
easily. The key point at this stage is to establish compatible
IP addresses for the PC and the arm.
TIP: The arm is set at the factory with an IP address of
192.168.0.3. In order for the PC to talk to the arm, the PCs
wireless IP address must be 192.168.0.X, where X is any
value except from 1 to 254 but NOT 3.

Go to the Properties Page for the Wireless card. Select

TCP/IP settings

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Change to Use the following IP address (ie. a static IP address). Enter

192.168.0.X where X is 1 to 254, but not 3. Hit the Tab key to fill in
the Subnet mask (as shown above). Hit OK to return to the previous
screen. Hit OK again to exit the Properties dialog.
With the PC wireless network IP address set you can now go to Step D.

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Step D. Checking Communications between the

PC and the arm
You may skip Step D and go directly to Part 2. Return here
if you find a problem in Part 2.
Select the Run item from the Start menu and type cmd
and hit Enter. This will bring up a DOS box. Type: ping
192.168.0.3 and hit Enter. If you see something similar
to the screen below the PC and arm are talking OK.

TIP: If you get a response Host unreachable, it means

that you have not set your PCs wireless adaptor IP address
correctly. Specifically it means that the first three numbers
are not 192.168.0. Use the ipconfig command to get more
information

TIP: If you get a response Request timed out, it may

mean that there is a conflict of IP addresses. This can occur
if the PC has an Ethernet connection, which is using the
same IP address range (Ie. 192.168.0). Many simple routers
use this scheme. Use the ipconfig command to check.

TIP: If you get a response Request timed out, and you

have verified that there is no IP address conflict present,
wait and try again. Sometimes it takes the arm several
minutes after establishing the link to the PC before it will
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respond to a ping. If this problem persists, it suggests that

the arms Wi-Fi configuration is incorrect.

TIP: To check on the IP addresses in use, try the ipconfig

command. It will dump out all network information for
Ethernet as well as wireless connections.

This shows that the PC wireless IP address is correct and

the wired LANs address will not conflict with our wireless
connection

This computer has a wired LAN, which is using the same

IP address range as the arm. You will not be able to use the
WiFi unless this situation is altered.

If the ping command is successful, the PC and arm are

communicating. You can now proceed to Part 2.
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Part 2
Step A. Selecting WiFi in WinRDS
WinRDS controls the communication port selection for all
Applications. Normally one runs Arm Utilities to choose
between COM1 COM8, USB or WiFi. This choice is
remembered and becomes the default selection.
Unfortunately some third party Applications want to make
the selection themselves. If said Application doesnt have a
WiFi option, it may be impossible to use WiFi with that
Application. The solution is for the Vendor of that software
to update their code to allow WiFi selection. Note that
some Applications always use the default port selection,
and allow you to get to the CONFIG panel while running
the Application itself.

WiFi is not selected.

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When WiFi is selected, The Arm IP address field is

enabled. This should only be changed if you have
reconfigured the WiFi chip on the arm. If you do change it,
the new value will be remembered.
The SSID is the name of the arm as seen in the wireless
network list back in Part 1. If you want to rename the arm,
type a name in the box and hit Set. If the rename is
successful, the arm will start broadcasting with the new
name. This means that you will have to go back to Part 1
and select the new name from the list of available wireless
networks.
TIP: When switching to WiFi, it is a good idea to Get
the SSID. If this is successful you can be sure of everything
working OK.
The Channel is the portion of the spectrum being used for
communications. If you want to try a different channel,
type in a number from 1 to 14 and hit Set. If the channel
is changed the PC will automatically switch to it without
operator intervention.

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TIP: If your WiFi performance seems sluggish, it is

probably due to heavy traffic in your area. Try switching to
another channel.

Confirming
Communications
This section describes the procedure for confirming that all
of the components of your CimCore Infinite system are
talking to one another. This is vital to system operation.
For testing communication in WinRDS, follow the steps in
this section.

Arm Utilities Confirming

Communications
Be sure that the WinRDS software key (optional) is
properly placed on the printer parallel port.
1. After checking the outlet (if required), check to see that
all connections have been made.
2. If computer is not on, turn it on. Turn power on to the
Arm. The power switch is located on the back panel
(ON/OFF). The Arm power switch will illuminate
(green light). The Arm will also beep once to indicate
that it is receiving power and the green LED on the
front of the Arm base will illuminate, Figure 3-10.

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Green LEDs

Figure 3-10. LEDs on Front of Arm Base

3. Use Figure 3-11 for reference. Connect the 15mm ball
probe to the CimCore Infinite Arm by aligning white
dots on probe with dots on probe adapter. Gently insert
probe and push down. Hand tighten probe nut.

Probe Nut

Figure 3-11. Connecting Probe to the Arms

Socket
CAUTION: Do not force the probe in.
CAUTION: Do not over tighten probe nut, but be sure
that it is well attached.

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4. Double click on the CimCore Arm UTILITIES

shortcut icon on your desktop screen.
Arm Utilities will begin to communicate with the arm.
The following screen, Figure 3-12, will appear.

Figure 3-12. Arm Utilities Screen

5. Place the arm in the Home Position (for reference,
see Figures 3-13 and 3-14 below) to reset the axes. The
Home Position is obtained by the particular placement
of each axes. The A, B, and C axes (shoulder to elbow)
should be parallel to the surface and the D, E, and F
axes (elbow to finger) should be perpendicular to the
surface.

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Shoulder
Elbow

Wrist

Figure 3-13. Home Position

Figure 3-14. Home Position

6. Rotate the arm by moving all the axes. As each axis is
set, you will see the bars turn blue. The H axis is used
with a Linear Rail System and will remain blue during
the reset process. G is for the 7th Axis Arm.
7. Once all the bars have turned blue (as in Figure 3-3
above), the operator will have mouse control while
holding the CimCore Infinite Arm. The arm now acts as
a 3-dimensional mouse for screen selections while in
Arm Utilities. The movement of the wrist and finger (E
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and F axes) allows for fluid mouse control. The Arms

middle button acts as the left mouse button.
NOTE: All of the software functions on the screen can
be accessed using the mouse functions of the CimCore
Infinite Arm. Moving the wrist to the left moves the
pointer to the left. Moving the wrist to the right moves
the pointer to the right. Moving the wrist up or down
causes similar movement of the pointer on the screen.
The Arms middle button acts the same as the left
button of a PC mouse.

Figure 3-15. Software Functions Screen

8. Verify the WINRDS ArmSpecs conversion by placing
the probe in a hole that cups the 15mm ball probe while
moving the elbow axis and watching the movement of
the z value on the screen. There should be very little
variation in the z value if the data was correctly
translated.
9. To exit Arm Utilities, place the screen pointer on the
box with the X in the upper right corner of the screen
(Windows close button) and press the Arms middle
button.
NOTE: ArmSpecs data is located in a folder called
ARMDATA under C:\PROGRAM
FILES\CimCore\WINRDS \ARMDATA. This folder also
contains each of the probe profiles.

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Checking Camera Operation

To check camera operation, do the following:
1. Make sure that power is turned on to the Arm, the
USB cable is connected between the arm and the
PC, the Communication protocol selected is USB
and that the Camera Dongle is attached to the
proper connector on the Arm Base.

Figure 3-16. Camera Dongle

2. Locate the Arm Utilities Configuration screen,
Figure 3-17.

Figure 3-17. Arm Utilities

3. Click Config button. The Configuration screen will
appear, Figure 3-18

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Figure F 3-18. Configuration Screen

4. Click the Video tab and the Camera Control screen
will appear, Figure 3-19.

Figure 3-19. Camera Control Screen

5. Click the Initialize button. A camera image should
appear in the Preview window, Figure 3-20.

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Figure 3-20. Preview Screen

6. Click OK.

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Chapter Four
Maintaining and Handling
the Infinite Arm
Correct maintenance and handling of the CimCore
Infinite Arm will insure its longevity and accurate
performance.

Maintenance for Your CimCore

Infinite Arm
Preventative maintenance of your CimCore Infinite Arm
will insure that it provides you with reliable service. The
following are CimCore Inc.s suggestions for maintenance
procedures.
NOTE: The following are minimal recommendations.
More frequent application of these procedures is highly
recommended.
?? Keep all items clean. Wipe off the ball probes at least
monthly with a clean cotton cloth that is slightly
dampened with denatured alcohol.
?? Check all cable and wire connections at least monthly.
?? Back up files on the computers hard drive at least
twice monthly.
?? Check the accuracy of the CimCore Infinite using the
Certified Length Bar at least weekly.
?? Check for mounting stability with every remounting or
at least weekly if used in one station.
?? Calibrate CimCore Infinite Arm every six (6) to twelve
(12) months, depending on accuracy requirements.
CAUTION: Check the accuracy immediately if the Arm is
dropped, struck, or grossly mishandled.

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Correctly Handling Your CimCore

Infinite Arm
Although the CimCore Infinite Arm is built with very
durable and strong components, caution must be exercised
in the handling, movement, and operating of the system.
Since the CimCore Infinite Arm is an inspection machine,
these procedures must be followed to insure success in all
your applications of the system.
?? When positioning the CimCore Infinite Arm, lift only
by the handle in back of arm. See Figure 4-1 for
reference.
?? If the Arm is moved, make certain that the magnets are
locked in place before reinstalling the Arm or it could
fall from the base.

Figure 4-1. Arm Correct Handling

?? When moving the Arm, use the transportation handle
locking mechanism in back of arm.
?? Use the transportation case(s) provided upon shipment
by CimCore, Inc. when moving the system from one
station to another.
?? Remove the probes from the Arm prior to packing
and/or transporting the Arm.

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?? Verify that the transportation case is closed and latched

snugly before moving.
?? The CimCore Infinite Arm can be held in either a righthanded or left-handed position. When taking
measurements do not exert excess pressure on the
probe. Excess pressure may cause deflection on the
probe or part and thus produce inaccurate data.
?? Always support the elbow as illustrated (see Figure 4-1
above) when measuring. Avoid wrapping your arm
around the elbow.

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Chapter Five
Troubleshooting and
Service
While the staff of CimCore, Inc. sincerely hopes that you
never have a problem operating your CimCore Infinite
system, there may be the occasional need to troubleshoot an
anomaly.

Troubleshooting the CimCore

Infinite Series
If the unit fails to operate normally, check the following
areas to determine whether the fault can be corrected with
the procedures outlined below. If it cannot be corrected, or
the fault is not listed below, contact CimCore Inc. for
service information or technical support.

Troubleshooting Table
Symptom
No power to arm

Cause

Remedy

Power cord is not plugged in

properly

Verify the AC power cord is

securely plugged in at the
outlet and Power Supply

Power Supply green LED

inoperable
No power from outlet

Verify connection to wall and

to power supply.
Use provided circuit tester to
determine proper wiring of the
outlet. Use another outlet
Turn the on/off switch to the
on position (back panel)

Arm ON/OFF switch is in the

OFF position.
Continued on next page.

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Symptom
CimCore Infinite Arm is
inaccurate

Cause
Poor mounting
Incorrect Probe selected

Probe loose on arm

Cannot communicate with the

arm.
Possible reason
1. The USB cable has
come off.
2. The arm is not
powered on.
3. Another application is
using the arm
4. The version of
software is wrong for
this model arm.
5. IP Address incorrect
WINRDS Error: Armspecs file
format is invalid.

Incorrect Armspecs
No communication with arm
No power to arm
IP Address incorrect

Remedy
Verify the stable mounting of
the arm and part.
Make sure probe Auto Detect
is on and the correct probe is
recognized
Realign probe and tighten
probe connector
Reload Armspecs
Verify all serial connections
and recycle power
Verify all power connections
(see above)

See Troubleshooting Wi-Fi

Wrong Armspecs for system

Reload Arm specs

You may need to run a later

version of WinRDS.

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Troubleshooting Wi-Fi
If the Arm is not communicating, it is possible that the IP
address is incorrect. To correct this problem, do the
flowing:
1. Using the Ping command do the following: Select the
Run item from the Start menu and enter CMD. This
will bring up a DOS box. Enter: ping 192.168.0.3 and
hit enter. If you see something similar to the screen
below, Figure 5-1, the PC and arm are talking OK.

Figure 5-1. Example Screen

If you get a response Host unreachable, it means that you
have not set your PCs wireless adaptor IP address
correctly. See Initial Setup.
If you get a response Request timed out, it means that the
arm is not responding. Sometimes it takes the arm several
minutes after establishing the link to the PC before it will
respond to a ping. If this problem persists, it suggests that
the arms Wi-Fi configuration is incorrect. This may or
may not be fixable in the field. Contact
techsupport@cimcore.com for more information.

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Determining If a Power Conditioner

is Required
This is a brief explanation of when a power conditioner
should be used with the CimCore Infinite series systems.

When a Power Conditioner is Always

Required
A power conditioner is always required when the CimCore
Infinite series system is used on a power circuit shared with
heavy equipment, such as brakes, mills, large air
conditioners, and especially arc welders. These machines
generate excessive amounts of conducted noise that may
interfere with system operations.

When a Power Conditioner May be

Required
A power conditioner may be required when there is heavy
machinery connected to a circuit that runs near the circuit
that the CimCore Infinite series system is using. Noisy
circuits can generate radiated noise of a clean circuit
nearby. This situation is hard to predict without knowing
how the facility is wired.

When a Power Conditioner May Not be

Required
A power conditioner may not be required (but is still
recommended) if the power circuit is known to be separate
from any heavy machinery, large air conditioners, etc.

Service and Technical Support

Before calling for technical support or sending your
CimCore Infinite series system in for service, please check
with the troubleshooting section in this chapter.
If you cannot determine or correct the source of your
problems, call CimCore, Inc. at (800) 218-7125. You may
also send us mail electronically. Our e-mail address is
techsupport@romer.com
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For service, contact CimCore. CimCore can refer you to an

appropriate service facility. CimCore may also choose to
repair the unit in our California factory.
CAUTION: It is not recommended that any other
companies service your CimCore Infinite series system.
Unauthorized repair will void the warranty.
NOTE: If you are unsure of the terms of your Service
Contract with CimCore, check your contract.
NOTE: When calling for technical support, it is advisable
to have a phone by your CimCore Infinite series system for
quicker and more efficient diagnosis. When you call us, be
prepared to provide us with the following information:
?? Company name and location.
?? Your name or the name of the person to contact if a
return call is required.
?? Your phone number.
?? Serial number of the CimCore Infinite (located on the
outside radius of the base of the CimCore Infinite Arm).
?? We may also request an email and/or FAX number.

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Chapter Six
Optional Accessories Set
Up
There are several purchase options available to enhance
your CimCore Infinite system. The following discusses
the set up procedures for the Universal Mounting Plate and
the Vertical Mounting Plate.

Installing the Universal Mounting

Plate
The installation of the Universal Mounting Plate accessory
(if applicable) is as follows.
1. Attach the three magnets to the back of the Vertical
Mounting Plate using screws, Figure 6-1.

Figure 6-1. Universal Mounting Plate

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2. Place the plate in the desired position. Turn on the

magnets by placing the three switches in the ON
position to secure the plate in the desired position.
3. Return to Attaching CimCore Infinite Arm to
Magnetic Base.
CAUTION: Always make sure that the magnets are in the
ON position before moving the arm from the vertical
home position and when moving the arm make certain to
put the arm in the vertical home position before placing the
magnets in the OFF position or the arm will fall

Attaching the Vertical Mounting

Plate
The installation of the Vertical Mounting Plate accessory
(if applicable) is as follows.
1. Place the plate in the desired position. Turn on the
magnets by placing the three switches in the ON
position to secure the plate in the vertical position
Figure 6-2.

Figure 6-2. Vertical Mounting Plate

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2. Return to Attaching CimCore Infinite Arm to

Magnetic Base.
CAUTION: Always make sure that the magnets are in
the ON position before moving the arm from the
vertical home position and when moving the arm make
certain to put the arm in the vertical home position
before placing the magnets in the OFF position or the
arm will fall

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