Stephen Berry

cell (415) 713 - 1658 e-mail jobs4stephenberry@gmail.com

Analytical Technical Support professional seeking IT Technical Support position. Excellent

Critical problem solver who addresses customer support issues quickly regularly exceeds
performance standards. Level-headed and calm in stressful situations with well-developed
people skills working with customers and as a team member.

Objective

Professional
Highlights

Technical
Skills

Experience

Motivated Proficient Troubleshooter, Quality Focused, Proactive

Innovative Self-Starter, Adaptable Technical Skilled & Solutions driven,
Proven Professional, Patient & Diligent, Approachable, Friendly
Collaborates well in team settings, Proficient at building relationship,
Organized Self-Starter, Detail Orientated,
Repeated Successes in customer implementations which developed customer/vendor confidence
Systems Supported:
Point-of-Sales Systems IBM & NCR
Server Support - Windows & Linux/UNIX Servers, IBM 4690
PC Support - For Dell, HP, Acer & Apple.
Software Supported:
Packages: Peregines Service Center, IBM NSI Tool, Houdini, Sharepoint, Sybase Service Center
Desktop Software: MS Word, Excel, Powerpoint, Publisher; Sun OpenOffice, IBM/Lotus Notes
Databases: Sybase SQL, Microsoft SQL Server, Microsoft Access, DataEdge, PC Album, Dbase
Remote Support: Remote Connect, Citrix/Tivoli, FTP, TelNet, PCAnywhere, and Carbon Copy.
Operating Systems:
Linux/UNIX: SUSE 11, 9.3; RedHat, Madrivia, Mandrake, SCO Unix, Berry OS, OS X
Windows Server Operating System: Windows 2003, 2000, NT 4.0, NT 3.5
Windows Desktop Operating System: Windows 7, XP, ME, 98, 95, 3.11, 2.11
Other OSs: NCR 2127, IBM 4690, DR-DOS, DOS (ALL), FreeDOS
Other Related Technical Skills:
Programming Languages: C, Sybase SQL, Pascal, Programmers Application Language (PAL)
Network Protocols: TCP/IP, DHCP, STATIC IP, NetBIOS, Video over IP, Netware
Wireless Devices: IBM Kiosks, Motolora Handhelds, Symbol Handhelds, Zebra Products.
Support Training & Tools: Customer & Staff Training; Troubleshooting; Technical
Documentation

Independent Technical Support

End User Support

Present

San Francisco, CA

Non-Profit organizations
Voluntary PC Supported

Developed a Wireless Application for Home Inventory using Symbol 6890 Scanner.

ThermoFisher Scientific / InoVo / A3Solutions

Field Technician

2015

S.S.F., CA

Migrated / Re-Imaged Dell XP Laptops and Desktops from XP to Windows 7

Identified incorrect settings in Migration Script resolving delays in project.
Created Daily Reports on Project Status
Completed Project within Specified Parameters

Stephen Berry
cell (415) 713 - 1658 e-mail jobs4stephenberry@gmail.com

2 years
San Bruno, CA
GAP Inc. / Synergy Systems
Help Desk Analyst / End User Support
Coordinated/Scheduled Software/Hardware installations/upgrades.
Worked/Scheduled with Construction PMPs, Vendors, Contractors and Store Personal
Remote Support of both Remodels and New Stores in US, Canada, and Puerto Rico.
Remotely Setup, Integrated, and Verified NALM IBM Wireless Kiosk Time Clocks
Remotely Setup, Integrated, and Verified MC9090, Monarch 6039, and Zebra Printers.
Created and Maintained Daily Reports and Documentation on Sharepoint.

2 years
San Bruno, CA
IBM
Technical End User Remote Support
Co-Supervised Desktop Support Team on SWIP
(Store Wireless Infrastructure Project)
Remotely Prepared and Configured IBM 4690 and Windows 2000 Servers.
Remotely Tested and Verified Servers after deployment..
Remotely Troubleshooter with Store Personal any Issues that occurred related to the
SWIP System Upgrade.
Created Daily Team Reports for SWIP Project Leaders.
14 years
Foster City, CA
Electronic Retail Systems
Project Manager / Team Leader
Directed and Administered Software Support Staff and Operations
Trained, supervised, coordinated, and assisted customers in preparing store sites for the
implementation of a new POS System..
Supervised Network Connectivity, Implementation, Integration, and Troubleshooting for
both Customers and Office Personal..
Created Documentation, Instructions, Troubleshooting Guides, and Manuals for both
Store Personal, Office Co-Workers, and Fellow VAR/System Integrators of NCR..

Education

San Francisco, CA
San Francisco State University
B.S. Applied Mathematics with emphasis in both Physics and Computer Science.
First Individual to Earn a B.S. in Applied Mathematics from SFSU
College of San Mateo
A.S. Mathematics.

Interests

San Mateo, CA

Computers, Programming, Music, Recording, Reading, Writing, Gardening, Hiking, Biking.