Usability Test Form [Customer]

This form is provided by DSK Company and requires you to fill up your details after you have tested ou
is much appreciated as we are gathering the suggestions for our new online system. At last, please your s
Name:
Age:
Occupation:
Area

Gender:

Criteria / Area
Spelling, grammar,
mechanics

Content

All critical information is

present
Titles, headers, and
navigation labeled correctly
and clear

Male

Female

Very Poor
There is too many of spelling
and grammar mistakes in the
program.

The information provided is not

relevant and critical information
don't provided.

Unclear and irrelevant title,

headers and navigation label are
showed in the program.

Text Layout

The text is hardly to be read, for

example small font size,
inappropriate colour and style.

Alignment of elements

The alignment of graphics and

text element are unsatisfied,
hardly to control.

Graphics and Layout

The images provided are too

small, poor quality of resolution.

Image quality

Consistency

Support on different
platform
Browser Compatibility
Support on different
browsers

Every page has its own design

layout, icons and navigation,
which cause inconsistent.

The system unable to support on

different platform.

The system unable to support on

different browsers.

Efficiency

Feedback

Time required to wait in

processing the tasks

Error handling

The system spend a lot of time

than expected while loading and
processing the tasks.

The system don't provide the

error message / error message
provided are not clear.

The system designed is hardly to

learn and use.

Functionality
Overall comments:

Signature:

Ease to use

ls after you have tested our prototype of new online system. Your feedback
stem. At last, please your signature after filled up this form. Thank you.
Date:
Time:
Venue:
Rating:

/
:

am

1-Very Poor, 2-Poor, 3-Average,

Excellent
There is no any spelling and
grammar mistakes.

Critical information is provided

well and clearly.

Suitable and relevant title,

headers and navigation label are
provided.

The text can be read easily, the

font size, colour and style are
set correctly.

The alignment of graphics and

text element are nice and clear,
can control easily.

The images provided are large

enough, high quality of
resolution.

Every page follow the UI design

standard, have same design,
icons and navigation layout.

The system support and provide

the greatest performance on
different platform.

The system support and provide

the greatest performance on
different browsers.

4-Good, 5-Excellent

pm

Remarks

The system spend lesser time in

loading and processing the
tasks.

The system provide the clear

understanding error message
and guideline to handle it.

The system designed is easy to

learn and use.

Remarks