Company profile

Gati Limited is Indias pioneer in Express Distribution and Supply Chain Solutions, committed to
make their customer's business always ahead while partnering with them to elegantly customize the
delivery offering.
Pioneering Express Distribution services in India, since 1989, Gati has transformed the logistic
industry in India with many a path breaking revolutionary initiatives that paved the way to an
organized logistic industry. With an annual turnover of Rs 12094 Million, Gati today offers an
integrated Express Distribution and customized Supply Chain Solutions to customers across diverse
industry verticals.
Gati's advantage of seamless connectivity across air, road, ocean and rail has resulted in a plethora
of offerings to the customers, unmatched in the industry. Gati operates a fleet of 4000 vehicles on
road, 3 marine vessels and over 7000 plus business partners across India.
A market leader in India, Gati has a strong market presence in the Asia Pacific region and SAARC
countries. Today, Gati has offices in China, Singapore, Hong Kong, Thailand, Nepal and has plans
to foray into other markets.

Values
Our values are the key driving force that help us align our organisation towards customer sensitivity
and deliver beyond customer's expectations. They encompass our attitude, behaviour, action and
delivery promise. These corporate values will propel the organisation to achieve sustainable heights
in business in the long run.

Our attitude is to provide Elegant customization

Our behavior is Sensitive streamlining
Our action follows Domino discipline
Our delivery promise is to be Ahead in reach

Gati Identity
The Gati lettering in an original, unique font represents- Reliability, Speed and Discipline. The
identity is a single unit comprising the symbol, the Gati lettering and the delivery promise. The
symbol of our new identity is 'Link waves' which symbolizes our:

Variety of products & services

Inter-linked services
Wide network
Ability to operate in complex markets
Partners joining hands
Our multi-cultural image
A youthful and contemporary outlook
Professionalism
Customer sensitivity

Gati International Services

Gati International, the global wing of Gati Ltd. is one of the leading providers of freight
forwarding and Logistics services, specialized in air freight, ocean freight shipments and
associated Supply Chain Management Solutions. Being experts at India centric operations we have
an expansive reach of 667 out of 671 districts and have a network of 61 warehouses pan India.
Backed by in-depth industry knowledge, unmatched reach across India, APAC and SAARC nations,
world-class infrastructure, experienced staff and state-of-the-art IT systems, Gati International
provides a comprehensive supply chain expertise and Logistics infrastructure that work seamlessly
to ensure highly cost-effective solutions.
To enable seamless multi-modal logistics solution, Gati International has offices in Singapore, Hong
Kong, China, Nepal, Thailand and an agency network that spans across 100 countries.
Services offered

Primary Distribution

Air and Road Freight Management Solutions

Road and Air movement to SAARC Nations
Warehousing Solutions
Customs Clearance
Project Logistics
Express Distribution and Supply Chain Solutions
International Courier In bound and Out bound(from China only)
E-Commerce Logistics

Our Trade Lanes

APAC:

China - India
Hong Kong - India
Singapore - India
Thailand - India

SAARC:
India - Bangladesh
India-Nepal
India - Bhutan

The Gati Advantage

India centric, end-to-end Supply Chain Solutions

Members of IATA, Lognet and ASA
Own CHA Licence
Door-to-Door/Airport-to-Airport services
Strategic tie ups with global players
Same day connection via air
Free trade warehousing and in city warehousing
Haulage and cross border trucking
Break bulk and containerized services

Vision & Values

Vision
Be a globally preferred provider of India-centric Supply Chain Services and Solutions and a
leader in the Asia Pacific region.
Delight customers with quality service by setting new trends through innovation and
technology.
Be the most preferred organisation for all stakeholders.
Be a responsible corporate citizen with unwavering commitment to environmental
protection and conservation.

INTRODUCTION

An Introduction Over 2 decades of experience and many

firsts
Gati pioneered express distribution service in India in 1989.Gati was one of the first companies to
print its delivery date on the docket and offer money back guarantee, by accepting payment after
producing proof of delivery a POD. Gati started the practice which is now perceived as a standard
norm
in
the
industry.
Gati first started operations between Madras and Madurai. After in-depth planning, Gati launched
its operations in four stations: Hyderabad, Bangalore, Madras and Hosur in 1989.in the generic
cargo
segment.
Gati's business model was different , it choose to focus on the customer's needs right from day one
and time bound, point to point delivery, premium priced cargo management service was its key
value proposition. Gati never operated the transport vehicles on it's own from the beginning itself,
instead developed the Business Partner concept of Gati Associates, thus giving rise to a team of
entrepreneurs
who
were
independent
business
partners
of
Gati.
The name Gati was coined after short listing several Sanskrit-based names . Gati reflects speed with
direction, true to the way of its operations.
1989-94
Gati started its operations as a door-to-door cargo company, a division of Transport Corporation of
India (TCI) in 1989. Mr.Mahendra Agarwal Founder & CEO of Gati Ltd wanted to rebuild TCI
based on processes, systems and manage it professionally to meet consumer implicit and explicit
delivery needs.
Over period of 7 years, under the leadership of Mr. Mahendra Agarwal the division flourished into a
small business and in 1994, Gati was ready to separate from TCI and perform on its own. The actual
legal separation took place in 1996 and the division emerged, Gati came into being an 18 Crores
cargo business, splitting from its 200 crores mother company, TCI. From Initial four years of its
operation, delivery commitments took priority over complete utilization of capacity and Gati was
focused on to its aim to provide time bound and point to point delivery..

Innovation, Value-addition and growth (1994 2001)

Gati introduced desk-to-desk service to meet the price sensitive customer market in 1994. The
placement of desk to desk cargo was between regular transportation and premium cargo. Premium
cargo was next day delivery and Desk to Desk was delivered within four days. As Gati grew in
terms of business volume, services and revenue, Gati made the transition from small cargo services
to
cargo
management.
This was a period for many firsts. Gati introduced toll-free numbers for the first time in the Indian
logistics segment and became the first 3PL service provider in India. Gati was also the first logistics
company
in
India
to
be
awarded
an
ISO
9001
certification.
Gati's legal separation took place from TCI in 1996 through a de-merger process marked a period of
rapid growth as the Gati took over parts of the TCIs business, the shipping division was named as
Gati Coast to Coast(business discontinued) and the TCI Highways division was taken over by Gati.
Gati took its first steps towards acquiring a corporate identity, the beginnings of Gati Ltd.
Based on volume of traffic, origin and destination, Gati tied up with Indian Airlines (IA) for a fixed
price long term contract. Delivery of premium cargo became easy and accurate. IA complimented
the 550 locations Gati served at that point of time. Gati expanded its service network to include
multi-modal services, courier services and international operations to SAARC countries. Business
grew from servicing 2 regions to 10.

Gati Process, technology, automation and awards (20012006)

To sharpen marketing focus, operational efficiency and improve service quality, Gati reorganized
itself right from the zonal level and affected a separation of its verticals and corporate functions.
Gati became a process oriented organization implementing performance metrics and evaluations
across
the
board

services,
HR
and
operations.
In 2001, Gati launched the first millennium parcel express service, an exclusive cargo train between
Mumbai and Kolkata in association with Indian Railways. Gati went on looking for a centroid to
base its business operations and found Singapore, an international business hub, ideally suited for
its
purposes.
During this time, to keep itself on its toes, Gati kept revisiting its basic value proposition - service
delivery. In 2003, Gati @web was launched and which in place on these words to equipped its front
office with the information to tailor its response to individual customer requirements at one click
shipments tracking, service quality, complaints and more. The project comprised of three different
components: Gati Enterprise Management System (GEMS), Oracle Financials and Oracle CRM.
GEMS was the main application which was to be custom built covering all activities of Gati.
Providing vital information to keep customers focused on their core business, Gati implemented
24x7 call centres to understand and manage customer expectations, plan cargos, shipments &
routes.
On the automation front, Gati was thinking mechanized racking systems, automated warehouses
and more. Finally in 2005, Gati settled for the best state of the art mechantronic warehouses in all
major cities across India. The year 2006 saw the introduction of Gati Student express, on-line
employee information & performance system, customer convenience centres and redemption
coupons to settle cashless claims.The awards kept coming. Frost & Sullivan declared Gati The Best
Logistics Company. HCL called Gati its Best Logistics Partner. Champion CIO-Enterprise

Connect Award, Amity-HR Excellence Award (which the company has consistently won for 5 years
now) and Super Brand status to name a few.

Empowering the network: Strategic alliances and

customised service offerings (2007- 2009)
Gati expanded its network in India, China and Europe following strategic tie-ups with logistic
service partners. Sophisticated vehicle tracking systems, technologically superior container vehicles
and Service Quality Standardization were all introduced to strengthen and enhance Gatis promise
of
superior
service
delivery.
In 2008, Gati did wonders by launching the Centralized Call Centre at Nagpur, the Millennium
Parcel Express Train between KYN (Mumbai) and Guwahati, Centralized POD Cell and Gati
Happiness, an on-line window for customers to buy a range of delicious speciality products from
different
parts
of
India.
Even Gati Art Express, Gati Academy and Gati Cafe Deliver were launched to improve service
spread and quality. To speed up processing and reduce lead time, electronic Proof Of Delivery
(POD) and centralized POD cells were implemented, followed by DOD direct (Draft on line)and
real time shipment notification.

Year of Transformation, Recognition & Growth (20102011)

In Jan 2010, Gati went a step forward to help its customer by providing complete integrated Supply
Chain Solution hence becoming a knowledgeable company by launching 'RedSun', Gati's Supply
Chain Division. In Nov 2010, Gati also ventured into E-Commerce business by launching
'makemygiftz.com', Gati's new web service to offer its customer a complete e-commerce platform
linked to a physical distribution network. Also, Gati Coast to Coast was re-branded and named as
Gati
Ships(business
discontinued)
in
2010.
Gati was given the title of Consumer Super Brand in 2009-2010, in Logistics.

Year of Consolidation & Business Re-structuring

In April 2013, Gati Ship(business discontinued) a subsidiary of Gati Ltd. and International
Shipping Logistics FZE launched a new Coastal Container Service between North India and South
India covering the sea ports of Kandla, Mundra, Cochin . The new service is named as ISL-Gati
Express
Coastal
Service.
In February 2013, GATI-KWE was awarded for its efforts in the category of Achievement in
Continuous Improvement at the 2nd Asia Manufacturing and Supply Chain Summit, Mumbai.
In December 2012, Gati received two awards constituted by Dataquest - "Dataquest Business
Technology Excellence Awards 2012" for their overall excellence in the use of business
technology & "Dataquest Technology Innovation Award 2012" for the Mobility segment.
In October 2012, Gati launched "Gati Connect" - www.gaticonnect.com, an on-line web store to
cater
to
the
growing
E-Commerce
market.
In July 2012, Gati Ship Ltd. announced a dedicated shipping route on the Chennai-YangonChennai stretch to help businesses maximize trade potential between the two countries.
In February 2012, Gati signed a Joint Venture agreement with Kintetsu World Express for its
Express Distribution and Supply Chain business to form 'Gati-Kintetsu Express Pvt Ltd.'

Gati E-commerce
Gati E-Connect End-to-end Solutions for all your eTailing needs:
The Indiane-Commerce industry is booming as a result of the online shopping boom. e-Tailing is
the latest buzz word in the retail industry. Positive buying experience is a vital step in improving
consumer confidence in an online retail environment thereby inducing repeat purchase. Gati Econnect, the e-Commerce Logistic Solutions vertical of Gati is India's first integrated e-Commerce
logistic solutions provider. Backed by the pioneer and leaders in Express Distribution in India, Gati
E-connect has an extensive reach of more than 99% of districts in India. Unique to its service
offering Gati E-connect has the Cash on Delivery and Prepaid facility to more than 5120 direct pin
codes and reach to 15,400 remote pin codes enabling your business to reach the remotest corner of
the country. So whether you have a Business to Business (B2B), Business to Customer (B2C) or
Customer to Customer (C2C) requirement, your quest for the perfect logistics partner ends here.
Our services ensure that your customer keep coming back to you.
Multi Modal Delivery Solutions and Services:
Premium Services
AM - PM Delivery Service - Shipment picked up the same day in the morning and delivered
to 6 metros by 2100 Hrs
Assured delivery attempts within 12 / 24 / 48 & 48+ hrs
High Speed Air cargo movement
Express Services
High Speed Surface cargo movement
Cost effective with assured date of delivery
Reverse Pick up
Movement of refused and exchange shipments back to the vendor
E-fulfillment Centres
Pickup from Vendors, Packing in Fulfilment Centres and last mile delivery
3 e-fulfillment centres Pan India

Cash on Delivery
Handling INR 800 million of cash daily
COD remittance to the eTailer within 3 days
Our Unique Value Proposition:
Unmatched Reach
Covering 5120 plus direct pin-codes
Covering 15,400 remote pin codes
Diverse Fleet Size
Delivery capability to handle shipments ranging from 0.5kg to 1 ton
600 four wheelers & 750 bikers for last mile delivery to end customers
Delivery capacity to deliver more than 40,000 shipments per day
Dedicated Customer Care Center:

24/7 - 365 days support

Handling over 65,000 calls per month
Docket tracking till delivery and reverse booking
Complaint resolution and non delivery reason updation
IT and Automation Solutions

API with major customers

SMS and E-mail tracking
Load and Delivery Planning
E-POD(Proof of Delivery) and E-Invoice

Gati Connect is Gatis very own online shopping portal that is open for vendors to register and start
selling their products. Unlike other online stores here it is the vendors that get to maintain their own
product catalog and decide the prices of the products listed. The success of any E-retailer is largely
dependent on its logistics capability, and at Gati Connect it is Gati, the pioneer in express
distribution that handles the logistics of the online store, thus ensuring a full proof system.
Our online Portal is open to all vendors big or small, regional or national, all they have to do is get
registered with us and we will give them a page were they can start selling their products/managing
their catalogue. All prices, promotions and schemes are left to the vendors to decide, giving them
full freedom to run their businesses. This saves them of a huge expense and effort of setting up their
very own portal or E-comm website. Another added advantage for the vendors is that Gati does not
charge a commission on the sale of goods, hence saving them a good 8-20% margin. This could
mean higher profits or they can even pass on this benefit to the customers making our portal have
the cheapest offerings.
As far as the logistic part is concerned, we are offering our vendors complete end to end logistic

solutions ranging from warehousing to the last mile doorstep delivery of the goods to the end
customer. Our extensive logistics network covers the remotest of locations which benefits vendors
as it opens up the world of customers for them and at the same time customers sitting in any part of
the country can order the goods. We also have a Cash on Delivery option for our customers who
do not like to make online purchases.
Log on to www.gaticonnect.com to check out our on line portal.

Gati China
Gati started its China operations from Beijing in November 2006 and currently has offices in
Beijing, Shanghai and Qingdao. With a network across China, Gati provides an end to end
integrated logistic services that covers Ocean Freight, Air Freight, Bulk Break, Project Cargo and
Courier services. Our network of partners and agents enables us to seamlessly cover the whole of
China for door pickup and door delivery. We have a highly experienced and dedicated team that has
the expertise to provide customized logistics solutions for all your logistics and distribution needs.
Ocean Freight:

Secured space with shipping lines such as APL, Maersk, OOCL, CMA etc
Expertise in project cargo and break bulk cargo
Wide service network that links all ports in China with India and other ports worldwide.
Our services include FCL(full container loads), LCL(less-than-container loads), customs,
warehousing, door to door delivery and various other logistics related needs at highly
competitive prices.
Air Freight:

Specialized in-house team with expertise to provide customized Air Freight solutions
We are handling Gateway operations at PVG and PEK, which includes both inspection and
customs clearance for export as well as import of goods
Tie-ups with airlines gives us the advantage of cost effective rate and space optimization
Our other services also include pick- up, warehousing and dispatching. We also handle
dangerous goods
Courier:

Courier service: China India

Door Pick services across China
Door delivery service in India that covers 653 out of 657 districts in India
Our service offerings include:
Premium Service for the time sensitive shipments
Economy Service for the cost effective deliveries

Exhibition Business:
Gati has been providing end to end logistic services for customers who participate in Trade
Exhibitions across APAC since 2010. Our services include:

Pre-Exhibition / Event logistics advisory and planning services

Freight forwarding services by air/sea/land
Obtaining government permits and licenses where applicable
Completing temporary/permanent export or import formalities as applicable
Packing and Insurance services
On-Site management at exhibition/event venue
Post-Exhibition/Event logistics handling

Gati Trading Solutions

GIETL, a subsidiary of Gati Limited, offers clients a unique business partnership in domestic
distribution management with logistics efficiency as focus. Some of the services GIETL provides
are imports/exports of products as importer/exporter of record (IOR/EOR), billing & distribution to
end customers and high sea sales management. We also provide distinctive supply chain solutions to
consumer goods companies.
Services offered

IOR/EOR(Importer/Exporter of Record)
Providing end-to-end solution: international freight forwarding, customs handling,
importation of goods, warehousing and last-mile delivery to the end-customer (B2B, B2C)
Customized solutions for companies not having set up in India but wanting to expand their
sales and services
Our USPs

Our trading platform is a vital enabler for end-to-end logistics solutions

Bundled proposition of business partnering with customer service
Point of Sale(POS) information management
Customer Benefits

Domestic expertise in order management, demand collaboration and vendor management

Reduction in office & administrative expenses through lean logistics operations
Better channel supply visibility & inventory management

 Access to our extensive pan India logistics infrastructure (opex versus capex)
Why IOR/EOR services

Enables new entrants/ single-brand companies to enter the Indian market

Lets overseas companies, including product manufacturers with facilities outside country,
test Indian markets before establishing their own set up
Helping trading companies to procure from multiple product manufacturers abroad