AVAYA AND VIRTUALIZATION

Avaya VMware Comparison

VMware

Avaya

vCenter

Administration Tool

System Manager

ESXi

Hypervisor Application

System Platform

Host

Physical Server

Common Server

Guest

Virtual Server

Template

#CONVERGE2014

Avaya Aura Virtualized

Environment
Avaya Aura applications supporting virtualization with VMware
Avaya Aura 6.2 & 6.3
Communication
Manager
(includes Call Center Elite)

Secure
Access Link

System
Manager

Presence
Services

Session
Manager

WebLM

Application
Enablement
Server

Utility
Services

ACE

VMware vCenter Server

VMware vSphere

VMware vSphere

VMware vSphere

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Additional Avaya Virtualized

Applications
Avaya Aura applications supporting virtualization with VMware
Aura Messaging
6.3

Aura
Conferencing
8.0

Experience
Portal

Scopia
Management

Sipera SBC
6.2 FP2*

Elite MultiChannel

CMS R17

IP Office 9.0

CMM
6.2 FP4

VMware vCenter Server

VMware vSphere

VMware vSphere

VMware vSphere

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Flexible Footprints
Adjust requirements of VMs based on
User Count
Introduced in Feature Pack 3
Applies to AES, PS, and SM
No more wasted resources

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What does flexible resource mean?

500 users

Max resource

vCPU

RAM (GB)

vCPU

RAM (GB)

Communication
Manager

Session Manager

12

12

System Manager

AES

Totals

17

21

29

Host server
dual processor, 4 core

Host servers
dual processor, 6 core

Comparing base OVA resource vs. flexible resource specification

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Advantages of Virtualizing
Avaya Aura
Continues to provide existing Avaya
application level availability
Communication Manager Software Duplication for
transparent instantaneous failover
Communication Manager Survivable Core and Survivable
Remote
Session Manager active-active clustering, N+M routing

And adds VMware availability methods

vMotion
vMotion Storage
VMware High Availability
VMware Snapshot
DRS*
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Reliability & Availability with

VMware
Geo Redundancy:

achieved through deployment of the necessary duplicated Avaya product

instances at different data centers (residing on but independent of VMware).
examples; CM (SC), SM, SMGR, (AES FP4)

Zero Dropped Calls, Real Time Failover:

achieved through current Avaya fail-over mechanisms on Avaya VE.

examples; CM (SW dup), SM

Avaya Fast Reboot High Availability (FRHA): replaced

Brief pause in operations associated with a node switchover/failover event,

plus the time it takes for all virtual machines to boot on the new active server.
Provided by System Platform on Server appliances. No System Platform on
VMware.
Avaya FRHA mechanisms are replaced by VMware HA, similar pause of
operations.
examples: AES, SMGR

Avaya Machine Preserving High Availability (MPHA): not

available

Provided by System Platform, non-service affecting failover, zero delay.

Not available for Avaya applications on VMware (no System Platform)
To be replaced by VMware Fault Tolerance in the future.
example: AES
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VMWARE FEATURE
DESCRIPTION

VMware vMotion

Description:
Enables the live migration of virtual
machines from one host to another
with continuous service availability.

Benefits:

Revolutionary technology that is

the basis for automated virtual
machine movement
Meets service level and
performance goals

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VMware vMotion
Cluster 1
ESXi1
CM01a
and US

Remote
Storage

CM01a - Communication Manager

01 a
US Utility Server

ESXi2

Network

SM02

Cluster 2
ESXi3
CM01b
and AES
CM01b - Communication Manager
01 b
AES Application Enablement
Services

ESXi4

Other VMs
SM01 Session Manager 01

SM02 Session Manager 02

Managemen
t

vCenter
Server
Goal is to perform maintenance on the host ESXI2.
We will move the VM called SM02 to another
hypervisor

vSphere
Client PC
Legend

#CONVERGE2014

Duplication Link
Customer Network
Storage Network
VMware Management

vMotion - Operation

Cluster 1
ESXi1

Base VM files
transferred
from storage

Remote
Storage

CM01a
and US
CM01a - Communication Manager
01 a
US Utility Server

ESXi2

Network

SM02

CM01b - Communication Manager

01 b
AES Application Enablement
Services

ESXi4

SM01 Session Manager 01

Managemen
t

CM Duplication Link
Customer Network
Storage Network
VMware Management

ESXi3
CM01b
and AES

Other VMs

SM02 Session Manager 02

Legend

Cluster 2

vCenter
Server

vSphere
Client PC

#CONVERGE2014

VMware vMotion Operation

(contd)
Cluster 1
ESXi1
CM01a
and US
ESXi2

Cluster 2

Remote
Storage

ESXi3
CM01b
and AES
ESXi4

Network

SM02
Other VMs

SM02
Managemen
t

vCenter
Server

vSphere
Client PC

Active memory and precise execution state of the virtual machine is

rapidly transferred over a high speed network, allowing the virtual machine
to instantaneously switch from running on the source ESX host to the
destination ESX host.
#CONVERGE2014

Legend

CM Duplication Link
Customer Network
Storage Network
VMware Management

VMware Storage vMotion

Description

Live migration of virtual disks from

one storage location to another
without disruption to users

Benefits

Minimizes the need to

schedule application
downtime due to storage
maintenance, upgrades, or
migration

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VMware High Availability

Description:
Enables the high availability
of virtual machines by
restarting them on a different
vSphere host in the event of
a failure

Benefits:

Minimizes downtime and IT

service disruption
Reduce cost and complexity
compared to traditional
clustering

Resource Pool

VMware vSphere

VMware vSphere

#CONVERGE2014

VMware vSphere

Example Deployment
Infrastructure
CM Software Duplication Links
CM
Active

Thick Blue Links

Cluster 1
ESXi1

Remote
Storage

CM01a
and US
CM01a - Communication Manager
01 a
US Utility Server

ESXi2

Network

SM02

ESXi3
CM01b
and AES
CM01b - Communication Manager
01 b
AES Application Enablement
Services

ESXi4

SM01
SM01 Session Manager 01

SM02 Session Manager 02

CM Dup Links
1 Gb Minimum

Cluster 2

CM
Standby

Management

vCenter
Server

vSphere
Client PC
Legend

CM Duplication Link
Customer Network
Storage Network
VMware Management
#CONVERGE2014

ESXi1 Host Failure

CM
Active

Cluster 1
ESXi1
CM01a
and US
ESXi2

Remote
Storage

Network

SM02

Cluster 2

CM
Standby

ESXi3
CM01b
and AES
ESXi4
SM01

Management

vCenter
Server

vSphere
Client PC
Legend

CM Duplication Link
Customer Network
Storage Network
VMware Management
#CONVERGE2014

ESXi1 Host Offline Software

Duplication
CM
Active

CM instantly fails over to CM01b in

Cluster 2 via CM Software duplication
Cluster 1
ESXi1

Remote
Storage

CM01a
and US
ESXi2

Network

SM02

Cluster 2

CM
Active
Standby

ESXi3
CM01b
and AES
ESXi4
SM01

Management

ESXi1 Host Fails

vCenter
Server

vSphere
Client PC

- Communication Manager detects the CM01a is offline and CM01b goes ACTIVE.
- Utility Server is now offline
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ESXi1 Host Offline VMware HA

CM
Active

Cluster 1
ESXi1
CM01a
and US
ESXi2

SM02 plus
SM02and
CM01a
US
CM
Standby

VMware HA boots
CM01a and Utility
Server on ESXi host 2

Remote
Storage

Network

Cluster 2

CM
Active
Standby

ESXi3
CM01b
and AES
ESXi4
SM01

Managemen
t

vCenter
Server

vSphere
Client PC

VMware detects the Host failure and moves applications to the other
host server in the cluster (ESXi2).
- CM01a comes back online as the STANDBY server for the CM pair. Utility Server back

online.

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VMware Snapshot
4
Move changes
into production

Test
Web APP

OS

Run more
tests faster

OS

vApp

DB

OS

2
1
Exact copy of
production Archive for
Fast Roll-back

Web APP

OS

OS

vApp

Production
Web

APP

DB

OS

OS

OS

vApp

DB

OS

Faster testing
More accurate testing on exact production copy
Lower cost testing infrastructure
#CONVERGE2014

DEPLOYMENT BEST PRACTICES

Flexible Resource
Deployments
Ensure resource
requirements are
adjusted prior to
Powering On Virtual
Machine
Adjusting resources
afterwards will cause
errors shown to the
right

#CONVERGE2014

Design Considerations
CMM not included in Simplex OVA
CMM will have its own OVA with Feature Pack 4

You can mix physical Avaya appliances with VE guests

Example: CM 6.2 Duplex VE with 1 Physical SMGR and
1 Physical SM at Core. Duplex VE Survivable Core with
1 VE SM at DR location
S8300 LSPs are supported to register against a CM VE
core, however there is no S8300 CM vAppliance
ESS or Survivable Core servers are supported

#CONVERGE2014

Design Recommendations
CM Duplex Pair
Customer to provide 2 new or existing ESX hosts to provide
service to Avaya CM based on the requirements Avaya has
put forth
VMWare HA is not supported by Avaya with Server A
and Server B running in the same cluster. If customer
would like to use HA, multiple clusters would need to be
available to support CM-Duplex.
Having both CM guests running on the same host is NOT
recommended and not supported
VMware HA is NOT a replacement for Duplex CM servers
Customer should provide a Physical NIC on every host that
would support a CM Duplex server for SW-Dup Link

#CONVERGE2014

System Manager Geographic

Redundancy
Both SMGR servers must be on VMware with
the same Service Pack levels
Must have synchronized network time
Ensure proper ports are open for both servers
to communicate to each other
Requires 1.54MB of available bandwidth
between both SMGR servers for replication
Latency must be under 500ms

#CONVERGE2014

AES using VMware HA

Using VMware HA for AES does have an outage
window
All links between AES and CM will go down while
virtual AES is being migrated to its new host

If AES connectivity is critical you may want to

leverage Avaya AES MPHA. No disruption in
service. Additional licensing required

#CONVERGE2014

AES Geo Redundancy

VMware HA
DC1: Main site

AES VM
Active

Active
VMware
host

DC2: DR site

GRHA

LAN/WAN
< 100ms RTT

Active datacenter

Note: AE Services servers can have virtual IP

address
Note: not using System Platform. Using VMware
instead
Only supported in 6.3.3

AES VM
Standby (AE
Services are
restarted)
Active
VMware
host

Standby datacenter
DMCC states are reconstructed upon
failover

#CONVERGE2014

WebLM Recommendations
CM and AES vAppliances do not have an internal
WebLM instance running
Licensing Deployment Options
Install licenses on an existing or newly deployed System
Manager (Preferred method for CM)
Install licenses on an existing WebLM server (Preferred for
AES)
Deploy the WebLM vAppliance (Preferred for AES)

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DEPLOYMENTS, UPGRADES,
AND PATCH MANAGEMENT

Upgrading from 6.2 to 6.3

vAppliance
Plan upgrade for a maintenance window
Perform current release backup data
Install new release through VMware deployment.
Ensure any duplicate networking is network isolated
Restore the backed-up data into the new release.
Validate operation
Suspend service of the application appropriately
Take a VMware snapshot and save for revert to current
version in case issues arise
Operationalize new release VM and retire older VM.

6.2
vAppliance

6.3
vAppliance
#CONVERGE2014

Patch Management
Use the latest service-packs on each product
May be applied differently
Product

Server / Appliance patch process

VMware patch process

CM

System Platform (SP) Console

CM SMI / Web pages

SM

SM cli-command

SM cli-command

SMGR

SP Console

SMGR cli-command

PS 6.1

SP Console, PS cli-command

PS cli-command

AES

SP Console, AES cli-command

AES cli-command

ACE

ACE cli-command

ACE cli-command

US

SP Console

US cli-command

WebLM

NA (WebLM not a separate product)

WebLM cli-command

SAL

SAL cli-commands

SAL cli-commands

#CONVERGE2014

Avaya Virtualized Application

Manager
For engineers who are not comfortable with vSphere
Deployment Only Tool
Simplify deployment of Avaya virtualized
applications into VMware environments
Supported on VMware 5.0, 5.1 & 5.5
Application File Name
PLDS ID
File Size
AVAM 1.0 has
ACE-6.2.1.29.31212-e51-00.ova
ACE00000003
4.7GB
4
support for the 10
AES-6.3.0.0.212.20130403-e50-00.ova
AES00000401
1.8GB
CM-Duplex-06.03.0.124.0-e51-1.ova
CM000000378
915MB
VE1.0 & FP4
CM-Simplex-06.03.0.124.0-e51-1.ova
CM000000379
886MB
PS-6.2.0.0-182-VM-29.ova
PS000000049
1.4GB
Applications
SALGateway-2.2.0.0-vApp-1.0.0.0-e50-09.ova

SALVE000001

1.5GB

SM-6.3.2.0.632023-e50-00_OVF10.ova

SM000000050

3.2GB

SMGR-6.3.0.8.5682-e50-64.ova

SMGR6310005

3.0GB

US-6.3.0.0.20-e51-01_OVF10.ova

US000000017

2.1GB

WebLM-6.3.2.4.6617-e50-4.16.ova

SMGR6320004

947MB

#CONVERGE2014

AVAM Administration
Add a Deployment
Enter the critical details
for the Application
deployment.
NOTE: Values are
inherited from the
Location.

Select Deploy on
Submit or Schedule
Deployment for the
application to be
installed.

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AVAM Administration
Feature Pack & Flexible Footprint

Feature Pack

Flexible Footprint

Select the Feature Pack

you will deploy postInstall.

Choose the proper

footprint based on your
install.

The Feature Pack is NOT

installed with the OVA.

#CONVERGE2014

AVAM Administration
Add a Deployment
AVAM validates application required resources
are available.

Accept the EULA when prompted.

#CONVERGE2014

REAL WORLD DEPLOYMENT

Large Entertainment Management

Firm
CM 5.2.1 deployment in Southern
California
Survivable Core Location in New York
LSP locations in Miami, Nashville, London,
Plano, TX
Large Digital Endpoint Deployment
Wanted softclient for Boss/Admin
relationship to escalate calls to ad hoc
conferencing to exceed the 6 party
Meet-Me Limit
#CONVERGE2014

Proposed Solution
Beverly Hills Datacenter
3 ESX Hosts (CM Duplex, AES, SMGR, SM)
1 EMC VNXe SAN
1 vCenter Server

New York Datacenter

2 ESX Hosts (CM Duplex SC, AES, Geo-SMGR, SM)
1 EMC VNXe SAN
1 vCenter Server (Licensed for Heartbeat)

Avaya Aura Conferencing 7.2

Flare Experience for Windows*
Integrate Polycom Video Solutions to Aura
Carousel Managed Services - Smartpoint
#CONVERGE2014

Successful Deployment
Deployment completed in 30 days
Customer required two quotes for
project
Other Business Partner proposed an Avaya
appliance solution
Customer saved $500,000.00 for going with
Carousel Industries Virtualized Proposal
Customer used some of the savings for
Enterprise Video Solution Projects
#CONVERGE2014

What else can I Virtualize?

Polycom RealPresence
Collaboration (RMX)
Polycom RealPresence
DMA
Polycom RealPresence
Resource Manager
Polycom RealPresence
Access Director
Polycom RealPresence
Capture Server

Polycom RealPresence
Platform Director
Oracle (Acme) SBC
Audiocodes SBC
Sonus SBC
NICE
Verint
And Many More..

#CONVERGE2014

Virtualization Roadmap
Avaya Aura R7.0
Avaya appliance with VMware hypervisor
Expanded management options
Flexibility in terms of applications and scale of appliance
(Midmarket vs. Enterprise)

VMware features
Support for DRS (multiple applications)
Reservation specification flexibility
Processor support

#CONVERGE2014

THANK YOU