ATMdesk User Manual

ATMdesk
3rd Party Diagnostic Solution for

NCR 56xx,
58xx (Personas),
53xx (EasyPoint)
and 66xx (SelfServ) ATMs
User Manual
Version 8.4
2007-2015 ATMdesk.
ATMdesk
User Manual
NOTICE
WHILE THE INFORMATION IN THIS PUBLICATION IS BELIEVED TO BE ACCURATE,
ATMDESK MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD
TO THIS MATERIAL INCLUDING, BUT NOT LIMITED TO ANY WARRANTY OF TITLE OR
OWNERSHIP, IMPLIED WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS
FOR PARTICULAR PURPOSE OR USE. In no event shall ATMdesk be liable for errors
contained herein or for indirect, incidental, special, consequential, reliance or cover
damages, including loss of profits, revenue, data or use, incurred by any user or any
third party.
This document contains information which is protected by copyright. All Rights
Reserved. No part of this work covered by copyright herein may be reproduced or used
in any form or by any means - graphic, electronic, or mechanical, including
photocopying, recording, taping, or information storage and retrieval systems - without
permission of the copyright owner.
ATMdesk is registered trademark of ATMdesk.
Other product names mentioned herein are used for identification purposes only
and may be trademarks and/or registered trademarks of their respective companies.
It is the policy of ATMdesk to improve products as new technology, components,
software, and firmware become available. Therefore delivery, availability and
specifications are subject to change without prior notice.
2007-2015 ATMdesk
Page 2 of 84
ATMdesk
User Manual
Change Sheet
Title: ATMdesk User Manual
Rev
Date
Section
13/06/08
All
B
C
23/08/08
03/12/08
All
6.18,
6.19,
7.17,
7.18,
8.1
03/05/09
All
24/07/09
6.19,
6.20,
7.20,
7.21
Updated to Software Version 6.1

Glory BNA and Fujitsu GBRU sections added.
17/08/09
6.4,
7.4

Card Reader sections updated (DIP support).
18/12/09
6.4,
7.4,
7.20,
7.21

Card Reader sections updated (CIM support).
Glory BNA sections updated (UD686 support).
Fujitsu GBRU sections updated (additional tests).
03/03/10
6.7,
7.5,
7.7

40-Col Printers sections updated (60mm support).
Dispenser sections updated (Hawk support and
Safe Mode).
22/03/10
6.7,
6.14,
7.7,
7.15
Updated to Software Version 6.4.1

Indicators sections updated (Remote Relay test
enable by safe door alarm).
Dispenser sections updated (Dispense/Present test
enable by cassette reinsertion).
22/03/10
2007-2015 ATMdesk
Description of Change
Initial release
ELO Touch Screen, SSI Barcode Reader related
sections added. Error Logs section updated.

Supervisor Menu updated (Quick Restart option).
Page 3 of 84
ATMdesk
User Manual
01/07/10
All
13/09/10
7.4,
8

Swipe Card Reader supported.
Clearing Logs/Tallies supported.
7.2
30/11/10
1,
7.3,
7.4,
7.6,
7.18,
7.21

USB DIP Card Reader supported.
USB Statement Printer supported.
USB GDS Touch Screen supported.
Encryptor PIN Entry test added.
GBRU BV Calibration test added.
7.3
14/02/11
6.21
7.22

USB DPM Scanner supported
7.4
12/04/11
7.5
7.7
7.15-17
7.5
20/06/11
6.5
7.5
6.21
7.22

Dual Side Thermal Receipt Printer supported.
Cheque Processing Modules
(CPM2/3/4, SCPM, UDPM) supported.
7.5.1
02/08/11
7.3
Print report option in Clear Keystore
7.5.4
15/04/12
7.3
7.7
OPT Identify and OPT Initialize tests added

RTR-2 test sequence added for dispensers
7.6
31/05/12
7.3
7.6
7.14
7.20
FRA/GER/DAPI9 country EPPs supported

SDC+ Statement Printer Supported
USB Mode Switch (66xx) supported
BNA3 (UD-700) supported
7.6.2
17/09/12
7.6
Additional tests for 80 Column Printers
2007-2015 ATMdesk
Transport-less USB Receipt Printer (6622e)

SDC Bantam Spray Dispenser
USB Mini Misc I/F (6622e)
Page 4 of 84
ATMdesk
01/12/12
8.1
21/02/13
8.2
23/03/14
8.3
20/11/14
8.4
30/04/15
User Manual
7.22

ATMdesk/Xpress introduced
7.7
7.8
9

RESET Dispenser Test added (Spray Dispensers)
SDC Dual-Processor PPD support added
Troubleshooting updated
1
7.3
7.7

ATMdesk/Xpress removed
UEPP2 Reset Removal Switches added
USB Encryption Enhancement dispenser added
7.5
7.5
7.14-17
7.18
2007-2015 ATMdesk
Updated to Software Version 8

SDM supported

USB Printers configuration menu added
USB Printers with Capture support added
USB Midi Misc I/F support added
USB ZXY and USB ELO touch screen support added
Page 5 of 84
ATMdesk
User Manual
Table of Contents
1 Introduction .......................................................................................... 8
1.1
1.2
1.3
ATMdesk/Field (ATMdesk/Pro and ATMdesk/2) ........................ 8

ATMdesk/Repair and ATMdesk/Plus .......................................... 9
ATMdesk/Demo .......................................................................... 9
2 ATMdesk User Interface ..................................................................... 10

3 Main Menu ......................................................................................... 12
4 Supervisor Menu................................................................................. 13
5 Printing Reports .................................................................................. 14
6 Confidence Tests Menu ...................................................................... 15
6.1
6.2
6.3
6.4
6.5
6.6
6.7
6.8
6.9
6.10
6.11
6.12
6.13
6.14
6.15
6.16
6.17
6.18
6.19
6.20
6.21
6.22
Printing Confidence Test Reports.............................................. 16

Printing Confidence Test Reports (ATMdesk/Repair) ............... 17
Encryptors ................................................................................. 18
Card Readers ............................................................................. 19
40 Column Receipt/Journal Printers ......................................... 20
80 Column Statement Printers .................................................. 20
Currency Dispensers .................................................................. 20
Envelope Depositories............................................................... 21
Envelope Dispensers ................................................................. 21
Customer Displays ..................................................................... 21
Operator Displays ...................................................................... 21
Operator Keyboards .................................................................. 21
Rear Indicators .......................................................................... 21
Mode Switch (Supervisor/Normal) ........................................... 21
Miscellaneous Interface Indicators ........................................ 22
Miscellaneous Interface Media Entry Indicators ................... 22
Miscellaneous Interface Alarms ............................................. 22
Touch Screens ........................................................................... 22
Barcode Readers........................................................................ 22
Bunch Note Acceptors (Glory BNA)........................................... 23
Global Bunch Note Acceptors/Recyclers (GBNA/GBRU) ........... 23
Cheque Processing Modules (CPM/SCPM/SDM) ...................... 23
7 Device Diagnostics Menu.................................................................... 24

7.1
7.2
7.3
7.4
7.5
7.6
Control Menu ............................................................................ 25

Printing Diagnostic Test Reports ............................................... 26
Encryptors ................................................................................. 27
Card Readers ............................................................................. 31
40 Column Receipt/Journal Printers ......................................... 37
80 Column Statement Printers .................................................. 40
2007-2015 ATMdesk
Page 6 of 84
ATMdesk
7.7
7.8
7.9
7.10
7.11
7.12
7.13
7.14
7.15
7.16
7.17
7.18
7.19
7.20
7.21
7.22
User Manual
Currency Dispensers .................................................................. 43
Envelope Depositories............................................................... 49
Envelope Dispensers ................................................................. 51
Customer Displays ..................................................................... 53
Operator Displays ...................................................................... 54
Operator Keyboards .................................................................. 55
Rear Indicators .......................................................................... 57
Mode Switch (Supervisor/Normal) ........................................... 58
Miscellaneous Interface Indicators ........................................ 59
Miscellaneous Interface Media Entry Indicators ................... 61
Miscellaneous Interface Alarms ............................................. 63
Touch Screens ........................................................................... 64
Barcode Readers........................................................................ 65
Bunch Note Acceptors (Glory BNA)........................................... 66
Global Bunch Note Acceptors/Recyclers (GBNA/GBRU) ........... 69
Cheque Processing Modules (CPM/SCPM/SDM) ...................... 73
8 Logs and Tallies Menu ........................................................................ 78

8.1
8.2
8.3
View Error Logs.......................................................................... 79

View Tallies ................................................................................ 81
Clear Error Logs and Tallies ....................................................... 83
9 Troubleshooting.................................................................................. 84
2007-2015 ATMdesk
Page 7 of 84
ATMdesk
User Manual
Introduction
ATMdesk is a standalone diagnostic solution for NCR 56xx, Personas (58xx),

53xx (EasyPoint) and SelfServ (66xx) ATMs.
ATMdesk line consists of several distinct products. All products share the same
interface and features.
Once ATMdesk is successfully launched on an ATM or PC (for details, please refer
to appropriate ATMdesk Installation/Setup Manual), there's little to learn. An
experienced ATM service engineer will immediately recognize most of ATMdesk
features.
This manual explains some important things you need to know while using your
ATMdesk and also describes tests which are currently supported by ATMdesk.
1.1
ATMdesk/Field (ATMdesk/Pro and ATMdesk/2)
ATMdesk/Field is a standalone Linux-based ATM application booted entirely from

a removable media (floppy, CD or USB flash disk). It is designed to test live NCR ATMs in
the field or in the workshop.
ATMdesk/Field does not install on the ATM's hard disk and it leaves no traces
within the ATM. It does not depend on the software installed on the ATM's hard disk
either 1.
ATMdesk/Field uses a hardware key (USB/PS2 Dongle or a Smart Card) to hold
your ATMdesk license. The Key must be present at startup to enable unrestricted use
of ATMdesk/Field.
ATMdesk/Field further offers the following options:
ATMdesk/Pro is the top-of-the-line product to test all NCR ATMs.

ATMdesk/2 to test 56xx, 58xx (Personas) and 53xx (EasyPoint) ATMs only.
The actual option is selected on ATM start-up according to the license loaded in
your ATMdesk Key. The software package is the same in all cases.
Please refer to ATMdesk/Field Setup and Handling Manual for details specific to
ATMdesk/Field usage.
ATMdesk/Field does not depend on the software installed on the ATM's hard disk, but it is mandatory that
a legal NCR Platform Software for this ATM has been installed and booted at least once prior to re-booting the ATM
with ATMdesk/Field.
2007-2015 ATMdesk
Page 8 of 84
ATMdesk
1.2
User Manual
ATMdesk/Repair and ATMdesk/Plus
ATMdesk/Repair is a Windows application installed on a desktop or laptop PC.

ATMdesk/Repair is designed to test individual ATM modules on the table during repair
process in a workshop.
ATMdesk/Repair is a desktop equivalent of ATMdesk/Pro designed to test all NCR
ATM modules. It is ideal for companies dealing with ATM spare parts.
ATMdesk/Repair uses a dedicated USB-SDC adapter to connect to SDC modules.
The adapter must be present at all times to enable unrestricted use of
ATMdesk/Repair, even if testing only USB or RS232 devices.
ATMdesk/Repair further offers the following options:
ATMdesk/Repair is the top-of-the-line product to test all NCR ATM modules.

ATMdesk/Repair Lite to test selected types of ATM modules only.
ATMdesk/Plus to test all ATM modules using your existing ATMdesk/Field
license (an ATMdesk Key holding a valid license is required in addition).
The actual option (as well as device types for Lite) is selected at the time of
purchase (appropriate type of USB-SDC adapter is supplied). The software package is
the same in all cases.
Please refer to ATMdesk/Repair Installation Manual for details specific to
ATMdesk/Repair usage.
Please refer to ATMdesk/Plus Installation and Handling Manual for details
specific to ATMdesk/Plus usage.
1.3
ATMdesk/Demo
ATMdesk/Demo is a function-limited version of ATMdesk/Pro. If you wish to see

what ATMdesk looks like and what it is good for, you can freely download
ATMdesk/Demo from www.atmdesk.com.
2007-2015 ATMdesk
Page 9 of 84
ATMdesk
User Manual
ATMdesk User Interface
ATMdesk is controlled through a hierarchical menu system. Typical menu screen

is shown below:
ATMdesk user interface is minimized to fit limited input capabilities of an ATM:
Digits 0-9 are used for menu item selection or digital entry. If information spans
across several pages, 0 and 9 are used to scroll up and down. Current/Total
page counter is displayed in the top right corner.
FDKs (buttons along both sides of the screen) usage is context-dependent;

current FDK assignment is displayed next to the button.
- Bottom left FDK is commonly used for negative-style actions (like BACK or
CANCEL). CANCEL/CLEAR/ESC keys on the main keypad can be always used
instead of this FDK.
- Bottom right FDK is commonly used for positive-style actions (like CONFIRM
or OK). ENTER key on the main keypad can be always used instead of this
FDK.
Actions can be also triggered by a mouse click (ATMdesk/Repair only) or by a

touch screen, if present (ATMdesk/Field only), or by a standard PS/2 or USB computer
keyboard, if connected (all versions).
ATMdesk/Field can use either Front (Customer Monitor/Keyboard) or Rear (EOP
or GOP Extended or Graphic Operator Panel) ATM interface. If EOP/GOP is found
during ATM boot, it will become initial active interface to facilitate work on through-the
wall ATMs, where engineer usually stays at the rear. Active ATMdesk interface can be
changed (transferred) via menu whenever required.
2007-2015 ATMdesk
Page 10 of 84
ATMdesk
User Manual
NOTE: BOP (Basic Operator Panel) is not supported as an ATMdesk interface;

however it can be tested as an ATM device. If your ATM is equipped with BOP, you can
only run ATMdesk from the front interface.
2007-2015 ATMdesk
Page 11 of 84
ATMdesk
User Manual
Main Menu
First screen shown upon successful ATMdesk start is Main Menu:
Main Menu contains the following items:
Supervisor Functions provides control functions like interface transfer

(front/rear), device re-scanning, ATMdesk info and so on.
Device Diagnostics submenu. Each device found by ATMdesk will be listed in

this menu. Here you can execute necessary test and view detailed test report.
This submenu is similar to NCR S4i/APTRA Device Maintenance menu.
Confidence Tests submenu. Each device found by ATMdesk will be listed in this
menu. Here you can check if a device or the whole ATM is operational without
the need to run more technical diagnostics.
Logs and Tallies submenu provides access to Error Logs and Device Tallies
maintained by the ATM platform (S4i/APTRA) (ATMdesk/Field only).
To exit from ATMdesk press EXIT while in Main Menu and confirm your choice.
ATMdesk/Repair will finish; ATMdesk/Field will finish and then reboot the ATM.
2007-2015 ATMdesk
Page 12 of 84
ATMdesk
User Manual
Supervisor Menu
Supervisor Menu provides access to several control functions of ATMdesk.
Restart ATMdesk repeats devices enumeration (scan) process and searches for
software updates via internet (ATMdesk/Repair only). Use this option if a
device was re-connected to another port or if a new device was connected.
CAUTION: ATM devices are generally NOT designed for hot swap. Before
connecting/disconnecting a device, make sure to switch device power OFF.
Restart ATMdesk (Quick) repeats devices enumeration (scan) process but only
attempts to re-connect to devices found during last full scan. Use this option if
device/port configuration is not changed (e.g. IMCRW was replaced on the
same COM port). Quick restart option is significantly faster.
Transfer Interface swaps user interface from front to rear or vice versa. This
option is only available if rear interface (EOP/GOP) is present (ATMdesk/Field
only).
Dump Debug stores internal ATMdesk data on a floppy disk or USB drive for
further investigation by the ATMdesk Support Team. If you encounter a
problem with ATMdesk, please use this item to save data on a blank floppy or
USB disk and then send all saved files along with the issue description to the
ATMdesk Support Team (mail to support@atmdesk.com).
NOTE: Files saved with this menu item are NOT ATM Error Logs. They are
internal ATMdesk debug logs required by the Support Team to track the source
of a problem in case of abnormal ATMdesk behavior.
2007-2015 ATMdesk
Page 13 of 84
ATMdesk
User Manual
Printing Reports
ATMdesk can print reports (test results, error logs, device tallies and so on) on
available printers. The following printers are supported:
40-column printers (Receipt/Journal)

Virtual printing to a file on a floppy disk or USB flash ATMdesk/Filed only
Windows printers ATMdesk/Repair only
The following printer choice is typically available with ATMdesk/Field:
The following printer choice is typically available with ATMdesk/Repair:
When printing to a file, you can use either floppy disk or USB drive. If saving to
a floppy disk you may need a blank floppy disk - although data can be saved on the
ATMdesk/Field floppy itself, theres usually not enough free space on it. If the floppy
becomes full, remove it, insert another blank floppy disk and repeat printing operation.
If you wish to save ATMdesk/Repair reports into a document instead of physically
printing them, please install a virtual printer service like Adobe PDF Writer, Microsoft
Office Document Writer or similar.
2007-2015 ATMdesk
Page 14 of 84
ATMdesk
User Manual
Confidence Tests Menu
Confidence Tests Menu provides quick one touch testing for all ATM
devices found during initial scan process. This chapter describes confidence test
sequences for all supported devices. For detailed description of each test refer to
Device Diagnostics Menu chapter later in this manual.
Confidence Tests can be run for one, several, or all devices. Selected devices are
marked by + sign on the left. You can select/deselect all devices at once using
appropriate FDK buttons. To run the tests on selected devices press bottom right FDK
or ENTER button.
During the test sequence you may be prompted for some actions (insert a card,
press a key and so on). A result screen is displayed at the test completion for each
selected device (when several devices were tested, first screen shows summary across
all of them). You have an option to print confidence test report:
2007-2015 ATMdesk
Page 15 of 84
ATMdesk
6.1
User Manual
Printing Confidence Test Reports
When printing Confidence Test reports on an ATM, each device test results are
printed on separate page. If several devices have been tested, overall test summary
across all devices is printed on the first page.
No additional information (such as MSTATUS/MDATA) is printed even if a test
fails. Use Device Diagnostics menus (see sect [7]) for printing detailed test reports.
2007-2015 ATMdesk
Page 16 of 84
ATMdesk
6.2
User Manual
Printing Confidence Test Reports (ATMdesk/Repair)
When printing Confidence Test reports in the ATMdesk/Repair, the printout is

similar to Diagnostic Test report (see sect [7.2] for details).
2007-2015 ATMdesk
Page 17 of 84
ATMdesk
6.3
User Manual
Encryptors
The following sequence of tests is executed:

Check Health
Key Detect
Plain Key Loading (1)
Secure Key Loading
Test PIN Entry
(1)
FRA__).
Key Loading test is skipped in enhanced security DAPIs (DAPI7, DAPI9, INTL_,
Confidence test report also includes encryptor serial numbers, DAPI variant and
other encryptor specific details.
2007-2015 ATMdesk
Page 18 of 84
ATMdesk
6.4
User Manual
Card Readers
Enter Card
Shutter Test
Read Track 1 (1)
Read Track 2 (1)
Read Track 3 (1)
CIM Verify (2)
Eject Card
CIM Turnaround (2)

CIM Self-Test (2)
Initialize SCIF (3)

SCIF Solenoid (3)
Enter Smart Card (3)
Smart Card Stage (3)
Smart Card Reset (3)
Smart Card Release (3)
Eject Smart Card (3)
Relay and Battery (4)

(1)
Read Track test is skipped if given track is not supported by the reader
CIM tests are skipped if CIM/MM feature is not present
(3)
Smart Card tests are skipped if Smart Card feature not present
(4)
CROPF test is skipped if CROPF feature not present
(2)
Confidence test report also includes firmware version (IMCRW only) and other
reader specific details.
2007-2015 ATMdesk
Page 19 of 84
ATMdesk
6.5
User Manual
40 Column Receipt/Journal Printers
6.6

Sensor Test
Print Quality
Print Alignment
Slew to Mark and Cut Test (receipt printer only)
80 Column Statement Printers

Sensor Test
Print Quality (1)
Print Alignment (1)
Bunch Five Forms (only if bunch feature supported)
Clear Transport
(1)
feeders.
6.7
On dual-feeder printers Print Quality/Alignment tests are performed for both
Currency Dispensers

Initialize (1)
Check Interlock (2)
Clear Transport
Presenter Clamp (3)
Presenter Bill Drive (3)
Exit Shutter test (3)
Divert Gate test (4)
Self Test
Dispense (5)
Clear Transport
(1)
Initialize test may require switch toggle on secure dispensers to confirm physical
access to the device inside safe
(2)
Most ATMs are equipped with interlock on the dispenser racks, disconnecting
AC power when dispenser is pulled out from the safe. The interlock must be closed
manually when dispenser is tested in pulled out state.
(3)
Presenter/Exit Shutter tests are skipped on Spray Dispensers
(4)
Divert Gate test is skipped on Bunch Dispensers
(5)
Dispense test is completely removed from the sequence if the Key Device (which
was used to supply ATMdesk License at startup) was configured in Safe Mode (see
ATMdesk Installation Manual for details).
2007-2015 ATMdesk
Page 20 of 84
ATMdesk
6.8
User Manual
Envelope Depositories
Clear Transport (to Bin)
Shutter Test
Deposit And Print Serial Number
6.9
Envelope Dispensers
Sensor Status
Present
Retract
6.10 Customer Displays

Customer Display is not available in Confidence Tests menu.
6.11 Operator Displays
Linearity Test
6.12 Operator Keyboards
Key Detect
6.13 Rear Indicators

Supervisor LED
In-Service LED
Error LED
Slow Beep
Fast Beep
6.14 Mode Switch (Supervisor/Normal)

Toggle Detect
2007-2015 ATMdesk
Page 21 of 84
ATMdesk
User Manual
6.15 Miscellaneous Interface Indicators

Facia Light Test
In-Service Indicator Test
Remote Status Test
Remote Relay Test(1)
(1)
Remote Relay test is skipped if safe door was not open before starting the
sequence (safe door alarm sensor inactive). This is a security precaution for ATMs where
safe door electronic lock is controlled by the Remote Relay.
6.16 Miscellaneous Interface Media Entry Indicators

MCRW MEI Test
Passbook Printer MEI Test
Statement Printer MEI Test
Receipt Printer MEI Test
Depository MEI Test
Cash Dispenser MEI Test
6.17 Miscellaneous Interface Alarms

Alarm Sensors State
6.18 Touch Screens
Display Touch Coordinates
6.19 Barcode Readers

Scan Barcode
2007-2015 ATMdesk
Page 22 of 84
ATMdesk
User Manual
6.20 Bunch Note Acceptors (Glory BNA)

Status Request
Force Encash
Accept
Refund
6.21 Global Bunch Note Acceptors/Recyclers (GBNA/GBRU)

Clear In
Shutter
Accept
Refund
Stack (GBRU only)
Encash (GBRU only)
6.22 Cheque Processing Modules (CPM/SCPM/SDM)

Initialize
Scan Document
Read Front Image
Read Rear Image
Read Micr Codeline
Eject
Clear
2007-2015 ATMdesk
Page 23 of 84
ATMdesk
User Manual
Device Diagnostics Menu
Devices Diagnostics Menu provides full in deep testing for all ATM
devices found during initial scan process. This chapter describes diagnostic tests for all
supported devices.
Each device submenu provides access to that device tests. All diagnostic output
such as MSTATUS/MDATA/TDATA is printed in the same format as NCR diagnostic
prints. MSTATUS/MDATA bits and bytes are also decoded and printed in clear text
below their numerical values:
NOTE: Main diagnostic outcome is the MSTATUS, shown in yellow at the top of
the screen. Even if MSTATUS is 0 (No Error), MDATA may still contain additional
information, such as sensor status or command just executed. In this case MDATA will
be decoded and printed; this does NOT indicate an error condition.
2007-2015 ATMdesk
Page 24 of 84
ATMdesk
7.1
User Manual
Control Menu
Control Menu can be selected (by pressing bottom right FDK or ENTER button) on
all Device Diagnostics (see below) screens. Control menu sets up how diagnostic tests
are performed and how test results are logged.
Loop when set to ON enables test looping. Loop mode can be used to exercise
device stability.
Halt on Error when set to ON forces test loop to halt whenever an error is
detected.
Logging when set to ON starts accumulating diagnostic test results which can
be printed later.
Print Log prints accumulated test results. You will be prompted to select report
type (short or full, see sect [7.2]) and which printer to print on (see sect [5]).
Clear Log clears accumulated test results after a confirmation.
Two most commonly used options (Loop and Logging) are also mirrored directly
on all Device Diagnostics screens and can be toggled by pressing appropriate FDK.
NOTE: Loop mode is automatically reset to OFF after a test has been executed.
2007-2015 ATMdesk
Page 25 of 84
ATMdesk
7.2
User Manual
Printing Diagnostic Test Reports
Diagnostic test reports can be printed in two modes brief and full. The above
picture is for a brief test report:
OK test passed. No additional information about passed test is printed.
FAILED test failed. Additional information about failed test (such as

MSTATUS/MDATA) is printed below test result.
SKIPPED test not performed. Some tests further explain the reason of being
skipped (such as CARD NOT ENTERED, CASH NOT ENABLED and so on). No
additional information about skipped test is printed.
The only difference between full and short report is that full report always prints
additional information (MSTATUS/MDATA) regardless of the test result.
2007-2015 ATMdesk
Page 26 of 84
ATMdesk
7.3
User Manual
Encryptors
Tests offered in this menu depend on the type of the encryptor currently
connected. ATMdesk supports the following encryptors:
SDC BAPE
SDC EKC/EKCSM
SDC EPP-E/EPP-B (DAPI1, DAPI2, DAPI4, DAPI5, DAPI7, DAPI9)
USB EPP2 (INTL, LGCY, FRA, FRA_L, GER, GER_L)
USB EPP2 with PCI 3.0 approval (INTL_61)
7.3.1 Identify
Display encryptor information such as (depends on encryptor type):
Encryptor type (BAPE/EKC/EPP)

Encryptor serial number
Security Module identification number
DAPI type and version
Firmware modules currently loaded
SDC Firmware version
7.3.2 Check Health

Check communication channel between SDC controller board and Security
Module.
NOTE: This test doesnt check if encryptor (security module) works properly. Use
Test Key Loading or Test Secure Key Loading test (see below) to verify security module.
2007-2015 ATMdesk
Page 27 of 84
ATMdesk
User Manual
7.3.3 Key Detect

Wait user to press a key on customer keyboard and display key code and matrix
code of the key pressed. This test is run continuously and is stopped if no key is pressed
within 7 seconds.
MDATA byte represents matrix code (hardware position code) of the key pressed
(see figure for keyboard matrix layout):
Left
FDK
Right
FDK
16 Key Keypad
07h
10h
11h
12h
13h
03h
06h
14h
15h
16h
17h
02h
05h
24h
25h
26h
27h
01h
04h
20h
21h
22h
22h
00h
7.3.4 Plain Key Loading

Load a temporary encryption key into the encryptor and perform key verification.
If this test passes, the encryptor appears to be in good working order and can be
used in an ATM. If this test fails, the encryptor is probably locked due to possible
tampering or dead battery or whatever reason. Usually encryptors are not repairable
but Reinit Security Module test (see below) can be tried as last resort.
NOTE: This test may be unavailable on a live ATM due to ATM Application setup
of the EPP. If further key loading is restricted by the ATM Application, the only way to
pass this test is to perform Clear Keystore test first (see below), but be aware it will
erase all ATM Applications keys.
NOTE: This test is not available in enhanced security DAPIs (DAPI7, DAPI9, INTL_,
FRA__). Use Secure Key Loading test instead.
7.3.5 Secure Key Loading
Similar to Plain Key Loading but the temporary key must be entered directly from
EPP keyboard. Use this test to verify DAPI7/DAPI9 SDC EPPs and USB INTL EPPs.
2007-2015 ATMdesk
Page 28 of 84
ATMdesk
User Manual
7.3.6 Test PIN Entry

Load a temporary key into the encryptor and perform a test PIN entry and PIN
encryption using that temporary key.
If this test passes, the encryptor appears to be in good working order and can be
used in an ATM. If this test fails, the encryptor is probably locked due to possible
tampering or dead battery or whatever reason. Usually encryptors are not repairable
but Reinit Security Module test (see below) can be tried as last resort.
7.3.7 Reset Removal Switches
Reset triggered EPP Removal Switches Open state. The test is only available for
USB EPP2.
NOTE: Depending on EPP DAPI version, this test may pass even if the removal
switches are actually not closed. This is normal and simply means that this version of
DAPI ignores removal switches state.
7.3.8 Clear Keystore
Erase all ATM application keys from the encryptor. This test may be useful when
installing used keyboard into an ATM.
WARNING: Use this test only if your encryptor doesnt work properly or prior
installing the encryptor in an ATM. All ATM Application keys within encryptor are
erased.
CAUTION!!!
Using this function on a live ATM in the field
will prevent putting this ATM back into service,
unless ATM owner re-loads new encryption keys into the EPP!!!
Once clearing procedure is completed, theres an option to print the report for
audit purposes using appropriate FDK button:
2007-2015 ATMdesk
Page 29 of 84
ATMdesk
User Manual
7.3.9 Reinitialize Security Module

Erase all ATM application keys and internal encryptor variables.
WARNING: Use this function only as a last resort when your encryptor isnt
working.
CAUTION!!!
7.3.10 OPT Identify
This test is only offered on German EKCSM and DAPI2/DAPI5/GER EPP/UEPP.
HSM details are displayed.
7.3.11 OPT Initialize
This test is only offered on German EKCSM and DAPI2/DAPI5/GER EPP/UEPP.
HSM is re-initialized.
CAUTION!!!
7.3.12 SDC Turnaround
SDC communication channel echo test (SDC encryptors only). This test sends a
data block to the device and expects the same block in response.
2007-2015 ATMdesk
Page 30 of 84
ATMdesk
7.4
User Manual
Card Readers
Tests offered in this menu depend on the type and variant of the card reader
currently connected. ATMdesk supports the following card readers:
SDC MCRW
SDC DIP
RS232 DIP and Smart (DASH)
RS232 Swipe
RS232 IMCRW
USB IMCRW
USB Smart DIP
Read Track tests are only offered for the tracks readable by the reader currently
connected.
Write Track tests are only offered for the tracks writeable by the reader currently
connected.
Smart Card tests are only offered if the reader currently connected has Smart
Card feature.
CROPF tests are only offered if the reader currently connected has CROPF
feature.
CIM tests are only offered if the reader currently connected has CIM/MM
feature.
7.4.1 Identify
Display card reader information such as (depends on card reader type):
2007-2015 ATMdesk
Page 31 of 84
ATMdesk
User Manual
Readable magnetic tracks

Writable magnetic tracks
Smart Card feature present or not
CIM/MM feature present or not
CROPF feature present or not
LFCC bin present or not
IMCRW/MCRK firmware version
7.4.2 Set Features

Configure various card reader features:
Non-magnetic cards accept

Jitter on card entry/eject
DASH card read on exit/entry and card latch
CIM/MM test card accept
NOTE: Depending on reader variant some features may be unsupported.
NOTE: Depending on reader variant settings may be destroyed by power-off.
7.4.3 Enter Card

Enable the card reader for card entry. A card is expected to be inserted within 15
seconds. Appropriate action prompt (e.g. insert card or insert/remove card) is
displayed according to current reader type and configuration.
7.4.4 Eject Card
Open the shutter and move the card to the entry slot for removal. The card is
expected to be removed within 15 seconds. The test is only offered for readers capable
of holding the card inside (e.g. motorized or DASH).
7.4.5 Capture Card
Move the card to the capture bin. The test is only offered for motorized readers.
7.4.6 Read ISO Track 1
Read Track 1 data and display them in ASCII format including start and end
sentinels. If track is read with errors, corrupted data (if any read) will also be displayed.
Identical to the Read ISO Track 1 test but reads/displays Track 2.
2007-2015 ATMdesk
Page 32 of 84
ATMdesk
User Manual

Identical to the Read ISO Track 1 test but reads/displays Track 3.
7.4.9 Write ISO Track 1
Write two tests patterns (all zeroes and then 0123456789= repeated up to
maximum track length). Original content of the track is restored after successful test.
WARNING: In case of a write/read error track data may be left corrupted. Do not
use any live card for write test.
Identical to the Write ISO Track 1 test but writes Track 2.
Identical to the Write ISO Track 1 test but writes Track 3.
7.4.12 Write All ISO Tracks
A combination of the Write ISO Track 1, 2 and 3 tests; test patterns are written
simultaneously to all 3 tracks.
7.4.13 Speed Test
Check card movement speed. Use special card (P/N: 009-0003479. This test is
only useful for SDC MCRW; for IMCRW it does nothing and for manual insertion readers
it is not offered at all.
7.4.14 Shutter Test
Open the shutter and verify shutter switch indicating opened; then close the
shutter and verify shutter switch indicating closed. The test is not offered for manual
insertion readers.
7.4.15 Cleaning Cycle
Open the shutter for up to 10 seconds and wait for a cleaning card to be entered,
then moves the card under the magnetic head several times and ejects it. The test is
not offered for manual insertion readers.
7.4.16 Relay and Battery Test
Check current voltage of the backup battery and verify that relays (if fitted) work
properly.
2007-2015 ATMdesk
Page 33 of 84
ATMdesk
User Manual
7.4.17 Smart Card Stage

Move the card under smart card reader head and bring reader contacts down to
the card.
7.4.18 Smart Card Reset
Apply power to the smart card as required by the ISO-7816 and EMV
specifications, then receive and display cards ATR (Answer-To-Reset).
7.4.19 Smart Card Release
Raise reader contacts and move the card out of smart card reader head.
7.4.20 Initialize SCIF
Reset Smart Card Interface. Power is removed from reader contacts, stopper pin
solenoid is deactivated.
7.4.21 SCIF Solenoid
Check Stopper Pin and Contacts solenoids operate properly by switching them
ON/OFF.
NOTE: For the DASH and USB DIP readers the test exercises card latch solenoid.
NOTE: For the DASH reader a card must be inserted in the reader for this test to
run. Observe solenoid activation yourself, there are no sensors to verify solenoid
operation in software.
7.4.22 SCIF Identify
Display Smart Card Interface EPROM ID and power supply info.
7.4.23 CIM Verify
Perform CIM/MM card verification.
NOTE: The CIM Verify test must follow Read ISO Track 3 test; otherwise Out of
sequence error may occur. The CIM/MM test card feature must be set to OFF
before inserting a card for this test. It is recommended to use Run-To-Run 2 or Run-ToRun 3 instead to maintain correct sequence of tests.
NOTE: The CIM Verify test only checks that verification procedure can be
performed. The test does not fail if the card does not actually pass verification.
7.4.24 CIM Turnaround
Perform CIM/MM module communication turnaround test. This test can be also
run with turnaround plug connected instead of real CIM/MM module.
2007-2015 ATMdesk
Page 34 of 84
ATMdesk
User Manual
7.4.25 CIM Self Test

Perform CIM/MM module self-test. This test does not require any card to be
inserted in reader.
7.4.26 CIM Service Test
Perform CIM/MM module service test. This test requires special CIM/MM test
cards (numbered T-1 to T-11).
NOTE: The CIM/MM test card feature must be set to ON before inserting a
card for this test. It is recommended to use Run-To-Run 4 instead to maintain correct
sequence of tests.
7.4.27 Run To Run Sequence 1
For motorized readers: perform the following tests in sequence:
Enter Test
Capture Test
For manual readers: perform the following tests in sequence:
Enter Test (insert/remove card)
Read ISO Tracks (depends on supported tracks)

Shutter Test
Enter Test
CIM Verify (if CIM/MM supported)
Smart Card Stage (if smart card interface supported)
Smart Card Reset (if smart card interface supported)
Smart Card Release (if smart card interface supported)
Write ISO Track 3 (is supported)
Eject Test
Capture Test
For DASH reader: perform the following tests in sequence:

Enter Test (insert and latch card)
Read ISO Tracks
Eject Test
The test is not offered for other types of manual insertion readers.
2007-2015 ATMdesk
Page 35 of 84
ATMdesk
User Manual

Enter Test
CIM Verify (if CIM/MM supported)
Smart Card Stage (if smart card interface supported)
Smart Card Reset (if smart card interface supported)
Smart Card Release (if smart card interface supported)
Eject Test
For DASH reader: perform the following tests in sequence:

Enter Test (insert card)
Read ISO Tracks
Smart Card Stage
Smart Card Reset
Smart Card Release
Eject Test
The test is not offered for other types of manual insertion readers.

The sequence is only offered for CIM/MM capable motorized readers:
Enter Test
CIM Service Test
Eject Test
SDC communication channel echo test (SDC readers only). This test sends a data
block to the device and expects the same block in response.
2007-2015 ATMdesk
Page 36 of 84
ATMdesk
7.5
User Manual
40 Column Receipt/Journal Printers
Tests offered in this menu depend on the type and variant of the printers
currently connected. ATMdesk supports the following printers:
SDC Matrix Journal/Receipt printers

SDC Thermal Journal/Receipt printers (TEC and Axiohm)
RS232 Thermal Journal/Receipt printers (TEC and Axiohm)
RS232 60mm Thermal Receipt printer
USB Thermal Journal/Receipt printers
USB Two-Side Thermal Receipt printer
USB Thermal Receipt printer with Capture
USB Thermal Receipt printer without transport (6622e)
7.5.1 Sensor Test

Display current state of printer sensors and switches.
7.5.2 Set Features
Configure various printer settings. This option is only offered for USB printers:
Paper type (plain / black mark)
NOTE: Configured settings are persistent and retained during power-downs.

However, ATM software (Aptra) always overwrites them using their own values as
configured by SysApp menu; therefore settings configured by ATMdesk should be
considered as temporary, they will be lost when the printer is operated by Aptra.
2007-2015 ATMdesk
Page 37 of 84
ATMdesk
User Manual
7.5.3 Print Quality

Print the following:
LDTX pattern repeated five times double wide
LDTX pattern repeated ten times single wide
full character set single wide
On the receipt printer the paper is cut at black mark or at configured receipt
length and the receipt is delivered.
On the Dual Side Thermal (2ST) receipt printer DUAL SIDE THERMAL message is
printed on the rear. This will be only visible if two-side thermal paper is loaded into the
printer.
7.5.4 Print Alignment
Print 22 numbered 40-character lines single wide to allow verification of line
spacing and alignment.
On the receipt printer the paper is cut at black mark or at configured receipt
length and the receipt is delivered.
7.5.5 Slew Test (Receipt Printers only)
Print LDTX pattern ten times, slew nine lines and then print another ten LDTX.
The paper is cut at black mark or at configured receipt length and the receipt is
delivered.
7.5.6 Cut And Eject (Receipt Printers only)
Slew paper to the next black mark or configured receipt length, cut the paper and
deliver the receipt.
7.5.7 Cut And Capture (Receipt Printers with Capture only)
Slew paper to the next black mark or configured receipt length, cut the paper and
move the receipt in to capture bin.
7.5.8 Paper Transport Forward (Receipt Printers only, except 60mm)
Run paper transport motor forward for three seconds.
NOTE: Paper must be removed from the printer before executing this test.
7.5.9 Paper Transport Reverse (Receipt Matrix Printer only)
Run paper transport motor backward for three seconds.
2007-2015 ATMdesk
Page 38 of 84
ATMdesk
User Manual
7.5.10 Cut Knife Test (Receipt Printers only, except 60mm)

Activate cut knife for a moment to verify its state.
7.5.11 Carriage Motor Test (Matrix Printers only)
Move carriage from home position and back to home position.
7.5.12 Feed Motor Test (except 60mm Receipt Printer)
Run feed motor forward for three seconds.
NOTE: Paper must be removed from the printer before executing this test. Also, on
Axiohm thermal printers the mechanism must be open too.
7.5.13 Take-up Spool (Journal Printers only)
Run take-up spool forward for three seconds.
7.5.14 Reset (SDC Printers only)
Clear FATAL printer condition and perform Print Quality test to check printer
state.
SDC communication channel echo test (SDC printers only). This test sends a data
2007-2015 ATMdesk
Page 39 of 84
ATMdesk
7.6
User Manual
80 Column Statement Printers
Tests offered in this menu depend on the variant of the printer currently
connected. ATMdesk supports the following printer variants:
SDC Thermal Statement Printer

SDC Thermal Statement Printer with Buncher
SDC+ Thermal Statement Printer
SDC+ Thermal Statement Printer with Buncher
USB Thermal Dual-Roll Statement Printer with Buncher
7.6.1 Sensor Test

Display current state of printer sensors and switches.
7.6.2 Print Quality
Print the following:
LDTX pattern repeated ten times double wide
LDTX pattern repeated twenty times single wide
full character set single wide
If testing USB Dual-Roll printer this test is offered for upper and lower feeder and
a graphic picture is printed instead of text.
7.6.3 Print Alignment
Print 22 numbered 80-character lines single wide to allow verification of line
spacing and alignment.
2007-2015 ATMdesk
Page 40 of 84
ATMdesk
User Manual
If testing Dual-Roll printer this test is offered for upper and lower feeder and a
graphic picture is printed instead of text.
7.6.4 Select Feeder
Set upper or lower feeder as paper source for other tests.
NOTE: This is only available for USB Dual-Roll printer.
7.6.5 Slew Test
Print LDTX pattern twenty times, slew nine lines and then print another ten LDTX.
The form is cut at configured length and delivered.
7.6.6 Slew to Mark and Cut Test
Slew paper to the next black mark, cut the paper and deliver the form.
7.6.7 Capture Test
Move printed statement from the transport to the capture bin.
7.6.8 Run Transport Forward
Run the transport motors forward for three seconds (SDC printers only).
7.6.9 Run Transport Reverse
Run the transport motors backward for three seconds (SDC printers only).
7.6.10 Feed Motor Test
Run the paper feed and print head motors for five seconds (USB printers only).
7.6.11 Knife Test
Activate knife mechanism (USB printers only).
7.6.12 CAM Motor Test
Run the CAM motor for five seconds (USB printers only).
7.6.13 Set Forms Count
Set number of forms for Bunch/Print N Forms tests.
NOTE: This is only available if buncher feature is supported by the printer.
2007-2015 ATMdesk
Page 41 of 84
ATMdesk
User Manual
7.6.14 Bunch N Forms

Prompt the user to enter number of forms to bunch; then cut and stack specified
number of forms and present them to the user.
NOTE: This test is only available if buncher feature is supported by the printer.
7.6.15 Print N Forms
Prompt the user to enter number of forms to bunch; then print, cut and stack
specified number of forms and present them to the user.
7.6.16 Buncher Clamp Test
Activate buncher clamp for three seconds and then deactivate it (SDC printers
only).
7.6.17 Buncher Transport Forward
Run the buncher transport motor for three seconds in forward direction (SDC
printers only).
NOTE: This test is available only if buncher feature is supported by the printer.
7.6.18 Buncher Transport Reverse
Run the buncher transport motor for three seconds in reverse direction (SDC
printers only).
NOTE: This test is available only if buncher feature is supported by the printer.
Perform the following tests in sequence:
Print Quality
Capture Test
SDC communication channel echo test (SDC printers only). This test sends a data
2007-2015 ATMdesk
Page 42 of 84
ATMdesk
7.7
User Manual
Currency Dispensers
ATMdesk supports the following dispenser variants:
SDC original Stacking Dispenser

SDC IE (Improved Electronics) Stacking Dispenser
SDC Enhanced Stacking Dispenser
SDC P86 (NID) Stacking Dispenser
SDC NID2 Stacking Dispenser
SDC Bantam Spray Dispenser (5870 Bantam)
RS232 Hawk Spray Dispenser (53xx EasyPoint)
USB S1 Stacking Dispenser
USB S1 Stacking Dispenser with Encryption Enhancements
Presenter and stacker related tests are only offered for stacking dispensers.
Dispense, Stack and Present tests require that one of the cassettes or the purge
bin have been reinserted to confirm that user has access to the inside of the safe. If this
was not done prior to the test, user will be allowed up to 30 seconds to reinsert a
cassette before the test fails.
Dispense, Stack and Present tests are not offered if the Key Device (which was
used to supply ATMdesk License at startup) was configured in Safe Mode (see ATMdesk
Installation Manual for details).
Extended cassette types are supported if the dispenser recognizes them.
However, only 4 cassette types at a time can be configured to maintain consistency of
ATM Tallies. If a cassette type is detected that was not used in this dispenser
previously, the user will be asked to confirm introduction of new cassette type; ATM
Tallies may become invalid after that and should be discarded or cleared.
2007-2015 ATMdesk
Page 43 of 84
ATMdesk
User Manual
When dispenser diagnostics menu is entered for the first time, secure connection
is established (secure dispensers only). In some cases establishing secure connection
may require operator assistance to open the safe and toggle security switch; failure to
do so within one minute will leave dispenser unconnected. Unconnected dispenser will
allow only limited set of tests.
Authentication state of secure dispensers is preserved wherever possible. If
ATMdesk believes it cannot be preserved when establishing secure connection, a
prompt is given to continue or cancel.
If cancelled, secure connection is aborted; the dispenser will remain
unconnected and will allow only limited set of tests but its authentication
state will not be disturbed.
If continued, secure connection is enforced; the dispenser will allow full set of
tests but its authentication state may be destroyed and must be recovered by
other means (e.g. using Aptra System Application). This option exists mainly
for testing standalone dispenser units in the lab or rework center.
CAUTION!!!
Answering CONTINUE to CANNOT AUTHENTICATE prompt
on a live ATM in the field will prevent putting this ATM back into service,
unless you are able to recover dispenser authentication by other means!!!
The CONTINUE option is provided for standalone dispensers or for test ATMs
in the lab or rework center, NOT for live ATMs in the field!!!
7.7.1 Identify
This test is only offered on secure dispensers (e.g. USB S1). The test displays
firmware version number, encryption type (standard/enhanced) and dispense
protection level (Basic/Logical/Physical).
7.7.2 Clear
Move any bills left in the dispenser transport into dispenser purge bin.
7.7.3 Set Notes
Set number of notes to be picked from each cassette type installed for future
Dispense and Stack tests. By default five notes are set for each cassette type.
7.7.4 Dispense
Dispense notes (as set by Set Notes; 5 by default) from each cassette type
installed, equivalent to Stack and Present in one operation.
2007-2015 ATMdesk
Page 44 of 84
ATMdesk
User Manual
7.7.5 Stack
Pick notes (as set by Set Notes; 5 by default) from each cassette type installed
and stack them for presentation.
7.7.6 Present
Move previously stacked notes to the exit slot where they can be collected.
7.7.7 Learn Bills
Learn bill parameters (size and singularity) or enter them manually. Presentation
order can be also changed from this menu.
Current bill sizes, singularities and presentation order are shown on the screen
for all configured cassette types.
To learn bill parameters automatically select desired cassette type or select All
Cassettes. Uninstalled cassette types are skipped; for installed cassette types you will
be asked for number of bills to pick (by default 40 for stacking dispensers and 70 for
spray dispensers).
To enter bill parameters manually select appropriate menu item. You will be
asked for size and singularity values for all configured cassette types; you can press
Enter to keep current values which you dont want to change.
New bill sizes, singularities and bill presentation order will be displayed on the
screen but not saved until you exit the Learn Bills menu. On exit a prompt will displayed
to confirm saving of modified parameters.
7.7.8 Cassette Status
Display type and state of each cassette installed in each pick module.
2007-2015 ATMdesk
Page 45 of 84
ATMdesk
User Manual
Cassette can be in one of the following states:
OK Cassette installed and is not low on bills.

Low Cassette installed but is low on bills.
Empty Pick failure condition was detected while cassette was low on bills.
Fatal Too many notes were rejected, pick failures occurred or dispenser was
unable to learn bill parameters for this cassette type.
Disabled Cassette position is disabled.
Not Installed No cassette installed in the pick module.
7.7.9 Sensor/Switch Status

Display state of all available dispenser sensors.
7.7.10 Sensor Analogue Readings

Like the Sensor/Switch State test, but sensor analogue values are returned
instead of clear/blocked state. The test is only available for spray dispensers.
2007-2015 ATMdesk
Page 46 of 84
ATMdesk
User Manual
7.7.11 Sensor Blocked Thresholds

Like the Sensor/Switch State test, but sensor threshold values are returned
instead of clear/blocked state. The test is only available for spray dispensers.
7.7.12 Reset
Clear Sensor/Switch FATAL condition preventing sensor state from reading
properly. The test is only available for spray dispensers.
7.7.13 Self Test
Pick one bill from each cassette installed and move them to the purge bin. Exit
Shutter (on stacking dispensers) or Divert Gate (on spray dispensers) is also exercised.
7.7.14 Main Motor Test
Run main transport drive motor for several seconds.
7.7.15 Exit Shutter Test
Open exit shutter and verify shutter sensors indicate opened; then close the
shutter and verify shutter sensors indicate closed.
7.7.16 Divert Gate Test
Open divert gate and verify gate sensors indicate opened; then close the gate and
verify gate sensors indicate closed. The test is only available for spray dispensers.
7.7.17 Presenter Bill Drive Test
Run presenter bill drive in two speeds (fast and slow) in forward and backward
directions.
7.7.18 Presenter Clamp Test
Move presenter clamp to home position if its not at home; then move it to the
present position and back to the home position.
On P86 dispensers the bill alignment mechanism also checked. It is moved to
home position if its not at home; then its moved to the smallest bill position and back
to the home position.
7.7.19 Pick Valve
Prompt the user to select pick module to be exercised and then activate main
motor and pick valve of selected module for ten seconds.
2007-2015 ATMdesk
Page 47 of 84
ATMdesk
User Manual
NOTE: All currency cassettes should be removed before this test.

NOTE: No feedback is provided for this test. Check state of the pick valve yourself.
Clear
Presenter Clamp
Presenter Bill Drive
Exit Shutter or Divert Gate
Self Test
Dispense (skipped in Safe Mode)
Clear
Clear
Dispense (skipped in Safe Mode)
Clear
SDC communication channel echo test (SDC dispensers only). This test sends a
data block to the device and expects the same block in response.
2007-2015 ATMdesk
Page 48 of 84
ATMdesk
7.8
User Manual
Envelope Depositories
ATMdesk supports the following depositories:
SDC PPD Envelope Depository and Dispenser (dual processor)

SDC PPD Envelope Depository and Dispenser (single processor)
SDC P86 (PPD-EDO) Envelope Depository and Dispenser
USB Envelope Depository and Dispenser
If Envelope Dispenser is present (as separate option or as integral part of the

depository), Envelope Dispenser tests will be offered in a separate menu (see Sect.
[7.9]).
7.8.1 Deposit and Print Data

Open the shutter for 10 seconds and wait user to insert an envelope. Once
envelope is inserted the ASCII characters LDTX are printed on the envelope 20 times
and the envelope is transported to the depository bin.
NOTE: Serial Number is not incremented during this test.
7.8.2 Deposit and Print Serial Number
envelope is inserted four digits of serial number is printed on the envelope and the
envelope is transported to the depository bin.
NOTE: Serial Number is not incremented during this test.
2007-2015 ATMdesk
Page 49 of 84
ATMdesk
User Manual
7.8.3 Clear to Bin

Drive the transport for 10 seconds to move any present envelope to the
depository bin.
7.8.4 Clear to Entry (USB Depository only)
Open the shutter and drive the transport for 10 seconds to move any present
envelope to the entry slot.
7.8.5 Clear Print Head (USB Depository only)
Exercise the depositorys print head cleaning mechanism.
7.8.6 Print and Return (USB Depository only)
envelope is inserted the text TEST PRINT is printed on the envelope and the envelope
is transported back to the entry slot.
7.8.7 Sensor Test (USB Depository only)
Report status of each of the device sensors.
7.8.8 Shutter Test
Open the shutter and verify shutter switch indicating opened; then close the
shutter and verify shutter switch indicating closed.
7.8.9 Increment Serial Number
Increment internally stored serial number by one.
NOTE: To verify serial number was successfully incremented perform the Deposit
and Print Serial Number test.
Clear Transport
Shutter/Sensor Status
Deposit And Print Serial Number
SDC communication channel echo test. This test sends a data block to the device
and expects the same block in response.
2007-2015 ATMdesk
Page 50 of 84
ATMdesk
7.9
User Manual
Envelope Dispensers
7.9.1 Present
Present one envelope at the exit slot for removal.
7.9.2 Retract
Move the envelope from exit slot inside until it clears the exit sensor.
7.9.3 Sensor Status
Display state of following sensors:
Bin low sensor
Exit sensor
Timing disk sensor
7.9.4 Anti Fish Solenoid
Activate device anti-fish solenoid. The test is only available for USB Envelope
Dispenser.
Sensor Status
Present
Retract
2007-2015 ATMdesk
Page 51 of 84
ATMdesk
User Manual

2007-2015 ATMdesk
Page 52 of 84
ATMdesk
User Manual
7.10 Customer Displays

NOTE: Customer Display menu is not available in ATMdesk/Repair.
7.10.1 Grid Test

Fill entire display with a rectangular grid. Press a key to return back to menu.
7.10.2 White/Red/Green/Blue Solid Test
Fill entire display with appropriate color. Press a key to return back to menu.
7.10.3 White/Red/Green/Blue Gradient Test
Fill entire display with stripes of increasing density, from black to 100% of the
appropriate color. Press a key to return back to menu.
2007-2015 ATMdesk
Page 53 of 84
ATMdesk
User Manual
7.11 Operator Displays
7.11.1 Linearity Test

Fill entire display with H character. Press a key to return back to menu.
2007-2015 ATMdesk
Page 54 of 84
ATMdesk
User Manual
7.12 Operator Keyboards
7.12.1 Key Detect

Wait user to press a key on operator keyboard and display key code and matrix
code of the key pressed. This test is run continuously and is stopped if no key is pressed
within 7 seconds.
MDATA byte represents matrix code (hardware position code) of the key pressed
(see figure for keyboard matrix layout):
Left
Right
16 Key Keypad
FDK
FDK
C1h
C2h
C3h
C4h
C5h
C6h
C9h
CAh
CBh
CCh
CDh
CEh
D1h
D2h
D3h
D4h
D5h
D6h
D9h
DAh
DBh
DCh
DDh
DEh
Matrix codes for Enhanced Operator Panel

00h
01h
02h
03h
04h
10h
11h
12h
13h
14h
20h
21h
22h
23h
24h
30h
31h
32h
33h
34h
Matrix codes for Basic Operator Panel

2007-2015 ATMdesk
Page 55 of 84
ATMdesk
User Manual

2007-2015 ATMdesk
Page 56 of 84
ATMdesk
User Manual
7.13 Rear Indicators
7.13.1 Supervisor/In-Service/Error LED Test

Appropriate LED on the operator panel is turned ON for three seconds and then
turned OFF.
NOTE: No feedback is provided for these tests. Operator should manually check
LED state.
7.13.2 Slow/Fast Beep Tests
Emit slow/fast beep on the operator panel for three seconds.
NOTE: No feedback is provided for these tests. Operator should manually check
beeper sound.
2007-2015 ATMdesk
Page 57 of 84
ATMdesk
User Manual
7.14 Mode Switch (Supervisor/Normal)

ATMdesk supports the following Mode Switches:
SDC Mode Switch (SSPB)

USB Mode Switch (USB Misc I/F)
USB Mode Switch (USB Midi Misc I/F)
NOTE: Although SDC Mode Switch may be physically located on the Operator
Panel (BOP/EOP), it uses dedicated wire (not SDC bus) to connect itself to the ATM PC
Core (SSPB/SSPA board). Due to this fact SDC Mode Switch menu is not available in
ATMdesk/Repair when testing EOP/BOP devices.
NOTE: If the ATM is equipped with Auto-Supervisor Feature, the switch is actually
replaced by an interlock operated when ATM cabinet is opened and closed. On such
ATMs, you will need to exercise the interlock instead of the switch itself.
7.14.1 Determine State

Report current state of the mode switch.
7.14.2 Toggle Detect
Wait up to 7 seconds for the user to toggle mode switch.
2007-2015 ATMdesk
Page 58 of 84
ATMdesk
User Manual
7.15 Miscellaneous Interface Indicators

ATMdesk supports the following Miscellaneous Interfaces:
SDC Misc I/F

PC Misc I/F (5670/5870)
USB Misc I/F
USB Mini Misc I/F (6622e / 661x / SS8)
USB Midi Misc I/F (6622e / 661x / SS8)
NOTE: ATMdesk is unable to detect which components of the Misc I/F are actually
employed in a particular ATM. Therefore all 3 components (Alarms, Indicators and MEI)
are offered for testing.
time.
NOTE: Night Safe and Proximity Detector are not supported by ATMdesk at this
7.15.1 Facia Light Test

Illuminate fascia light for three seconds and then turn it OFF.
light.
NOTE: No feedback is provided for this test. Operator should manually check the
7.15.2 In-Service Indicator Test

Activate in-service indicator for three seconds and then deactivate it.
indicator.
2007-2015 ATMdesk
Page 59 of 84
ATMdesk
User Manual
7.15.3 Remote Status

Illuminate all three LEDs on the remote status indicator panel for three seconds
and then turn them OFF.
LEDs.
7.15.4 Remote Relay

Activate and deactivate remote relay for three seconds.
relay.
NOTE: In some ATMs the Remote Relay may be used to control safe door
electronic lock. Therefore the test requires that the user confirms his has access to the
inside of the safe by opening the safe door; this is monitored by the state of Safe Door
Alarm sensor. If the safe door was not opened before the test, the user will be given 20
seconds to do so before the test fails.
On ATMs where theres no Alarm harness, safe door alarm sensor is always active
and therefore Remote Relay test is always enabled.
2007-2015 ATMdesk
Page 60 of 84
ATMdesk
User Manual
7.16 Miscellaneous Interface Media Entry Indicators

SDC Misc I/F

PC Misc I/F (5670/5870)
USB Misc I/F
time.
7.16.1 Set Speed

Setup blinking speed for all other MEI tests. Default speed is 1 Hz.
7.16.2 MEI Tests
For each possible MEI indicator a test is offered which blinks that MEI for three
seconds.
NOTE: ATMdesk is unable to detect which MEIs are actually employed in a
particular ATM. Therefore all possible MEIs (MCRW, Passbook, Statement, Receipt,
Depository and Cash) are offered for testing.
indicator.
2007-2015 ATMdesk
Page 61 of 84
ATMdesk
User Manual

2007-2015 ATMdesk
Page 62 of 84
ATMdesk
User Manual
7.17 Miscellaneous Interface Alarms

SDC Misc I/F

PC Misc I/F (5670/5870)
USB Misc I/F
time.
7.17.1 Alarms Sensors State

Report current status of all six alarm sensors.
2007-2015 ATMdesk
Page 63 of 84
ATMdesk
User Manual
7.18 Touch Screens

ATMdesk supports the following Touch Screens:
RS232 Acoustic Wave ELO Touch Screen

USB Acoustic Wave ELO Touch Screen
USB Zytronic Touch Screen
USB Zytronic X-Y (ZXY) Touch Screen
USB GDS Touch Screen
USB GOP (UOP USB Operator Panel) Touch Screen
7.18.1 Display Touch Coordinates

Wait user to touch the screen and display the point of touch as an asterisk on the
screen. This test is run continuously and is stopped if no touch is detected within 7
seconds.
2007-2015 ATMdesk
Page 64 of 84
ATMdesk
User Manual
7.19 Barcode Readers

ATMdesk supports the following Barcode Readers:
RS232 SSI Barcode Reader
7.19.1 Scan Barcode

Wait user to scan a barcode the screen and display decoded barcode data and
barcode ID. This test is run continuously and is stopped if no barcode is detected within
7 seconds.
The following barcode types are recognized:

UPC-A/E/E1, EAN-8/13
Code 39, Code 32
Codabar
Code 128, ISBT 128
Code 93
Interleaved 2 of 5
Discrete 2 of 5, IATA
MSI Plessey
UCC/EAN-128
Bookland EAN
Trioptic Code 39
Coupon Code
2007-2015 ATMdesk
Page 65 of 84
ATMdesk
User Manual
7.20 Bunch Note Acceptors (Glory BNA)

Tests offered in this menu depend on the type and variant of the note acceptor
currently connected. ATMdesk supports the following note acceptors:
BNA1
o Glory UD-10 (early 5873)
o Glory UD-50 (later 5873)
o Glory UD-40 (5872 sidecar)
BNA2 (Glory UD-686)
BNA3 (Glory UD-700)
IMPORTANT: Most ATMs are equipped with BNA interlock, which disconnects
BNA power supply completely when safe door is opened and/or BNA is pulled out from
the safe. The interlock is typically located near BNA racks and must be closed manually
when safe door is opened and/or BNA is pulled out from the safe. Because all power is
disconnected by the interlock, the BNA will be effectively switched OFF and will not be
found by ATMdesk if interlock is not closed.
7.20.1 Identify
Display information about the device type and firmware version.
7.20.2 Accept
Enable the note acceptor for bills entry. A bunch of bills is expected to be
inserted within 15 seconds.
Recognized bills stay in the escrow; recognition results are displayed.
Unrecognized bills (if any) are automatically ejected and a prompt to take them is
displayed.
2007-2015 ATMdesk
Page 66 of 84
ATMdesk
User Manual
7.20.3 Encash
Escrowed bills are moved into the deposit cassette.
7.20.4 Force Encash
All bills which may be left in transport (including escrow) are moved into the
deposit cassette.
7.20.5 Refund
Escrowed bills are ejected at refund slot and a prompt to take them is displayed.
7.20.6 Force Refund
All bills which may be left in transport (including escrow) are ejected at refund
slot and a prompt to take them is displayed.
7.20.7 Status Request
Status of the escrow unit (number of notes held and their denominations) is
displayed.
7.20.8 Report Definitions
List of currency denomination currently configured (enabled) in the BNA is
displayed.
7.20.9 List Templates
List of currency templates currently present (loaded) in the BNA is displayed.
NOTE: This test is only available for UD-686 and UD-700.
7.20.10
Shutter Test
The test opens the BNA shutter for 3 seconds and then closes it. The BNA MEI
indicator does not operate during this test.
7.20.11
Retract
Notes must be in the escrow to run this test. The test refunds notes from the
escrow to the entry slot, waits for two seconds and retracts them to the capture bin. A
NOTES RETRACTED message is displayed if test is successful.
2007-2015 ATMdesk
Page 67 of 84
ATMdesk
User Manual
7.20.12
Force To Capture Bin
All bills which may be left in transport (including escrow) are moved into the
capture bin.
7.20.13
Synchronize
Current PC time is stored into the BNA.
7.20.14
Sort To Front Cassette
Select front cassette as the destination deposit bin for encash.
NOTE: This test is only available for UD-50, UD-686 and UD-700.
7.20.15
Sort To Rear Cassette
Select rear cassette as the destination deposit bin for encash.
NOTE: This test is only available for UD-50, UD-686 and UD-700.
7.20.16
Run to Run Sequence
Status Request
Accept
Refund
2007-2015 ATMdesk
Page 68 of 84
ATMdesk
User Manual
7.21 Global Bunch Note Acceptors/Recyclers (GBNA/GBRU)

Tests offered in this menu depend on the type and variant of the note
acceptor/recycler currently connected.
Dispense related tests are only offered if the note acceptor currently connected
has recycling capability (GBRU).
7.21.1 Identify
Display information about the device type, its modules and firmware version.
7.21.2 Cassette Status
Display information about type (deposit/recycle), denomination and status of
each cassette installed.
7.21.3 Clear In
Reset the device and clear transport. All notes found in transport are moved to
reject area.
7.21.4 Accept
Enable the note acceptor for bills entry. A bunch of bills is expected to be
inserted within 15 seconds.
Recognized bills stay in the escrow; recognition results are displayed.
Unrecognized bills (if any) are automatically ejected and a prompt to take them is
displayed.
2007-2015 ATMdesk
Page 69 of 84
ATMdesk
User Manual
7.21.5 Encash
Escrowed bills are moved into the recycle cassettes according to their
denominations. If no recycle cassette of necessary denomination is found, that bill is
moved into common deposit cassette.
7.21.6 Refund
Escrowed bills are ejected and a prompt to take them is displayed.
7.21.7 Status Request
Information about current state of each of the device sensors is displayed.
7.21.8 Report Definitions
Configured denomination table is displayed.
7.21.9 Deposit Run To Run Sequence 1
Status Request
Accept
Refund
7.21.10
Deposit Run To Run Sequence 2
Status Request
Accept
Encash
7.21.11
Set Notes
Set number of notes to be picked from each cassette type installed for future
Dispense and Stack tests. By default five notes are set for each cassette type.
7.21.12
Stack
Pick five notes (by default) from each cassette type installed and stack them in
escrow for presentation. Use Set Notes test to change number of notes to pick.
NOTE: If not yet done, you will be asked to toggle cash enable switch (ST switch
on the Main Upper PCB) to enable this operation.
7.21.13
Present
Move previously stacked notes to the exit slot where they can be collected.
2007-2015 ATMdesk
Page 70 of 84
ATMdesk
User Manual
7.21.14
Dispense
Dispense five notes (by default) from each cassette type installed, equivalent to
Stack and Present in one operation. Use Set Notes test to change number of notes to
dispense.
7.21.15
Dispense Run To Run Sequence
Clear In
Status Request
Shutter Test
Dispense
Clear In
7.21.16
Shutter Test
Open shutter for several seconds then close it.
7.21.17
Test Cash Units
Picks one note from each physical cassette, move them to the shutter and then
returns them back to cassettes.
7.21.18
Guide Light Test
Flash the guide light on and off until a key is pressed.
7.21.19
Motor Test
Mechanical reset of the device and initialize mechanical parts.
7.21.20
Save Statistics
The test saves device statistics to floppy disk or USB flash.
NOTE: ATMdesk/Repair saves statistics information to the home folder
(C:\Users\<username>\SaveStatistics.dat).
2007-2015 ATMdesk
Page 71 of 84
ATMdesk
User Manual
7.21.21
Save BV Info
The test saves Bill Validation information to floppy disk or USB flash.
NOTE: ATMdesk/Repair saves Bill Validation information to the home folder
(C:\Users\<username>\SaveBVInfo.dat).
7.21.22
Check BV Calibration
The test checks Bill Validator calibration. NCR BV Test Notes should be used for
this test.
2007-2015 ATMdesk
Page 72 of 84
ATMdesk
User Manual
7.22 Cheque Processing Modules (CPM/SCPM/SDM)

Tests offered in this menu depend on the type and variant of the cheque
processing module currently connected. ATMdesk supports the following cheque
processors:
iTRAN 1000 (CPM2/CPM3/CPM4)

Scalable Cheque Processing Module (SCPM)
Scalable Deposit Module (SDM)
Sankyo IST-300 (USB DPM as found in NCR Account Services Terminal)
7.22.1 Identify
Display device information such as (depends on device type):
Device type (CPM2/CPM3/CPM4/SCPM/SDM/UDPM)

Infeed type
Bin module type and number of bins
Endorser Printer presence
Escrow/Rebunch Module (ERBM) presence
Serial numbers of various device modules
Hardware IDs of various device modules
Software IDs of various device modules
7.22.2 Scan Document

Enable the device for document entry. A document or bunch of documents is
expected to be inserted within 15 seconds.
If a document is already inside then for a single-cheque device it will be rescanned; for a multi-cheque device (SCPM or SDM with ERBM) more document(s) are
expected to be inserted.
2007-2015 ATMdesk
Page 73 of 84
ATMdesk
User Manual
For SDM currency and value for each detected banknote will be displayed.
7.22.3 Eject
Open the shutter and move the document to the entry slot for removal. The
document is expected to be removed within 15 seconds.
For a multi-cheque device (SCPM or SDM with ERBM), all cheques currently
present in Infeed, Main Transport and Rebunch Module are ejected in that order. Every
presented document or bunch of documents is expected to be removed within 15
seconds.
Before ejecting from rebunch, one cheque is moved there from escrow (if escrow
is not empty). Please note that the eject test does not attempt to return all cheques
from escrow via rebunch due to uncertainty of remaining rebunch capacity. If you need
to return all cheques from the escrow, first perform REBUNCH test manually until
escrow is empty or rebunch is full.
7.22.4 Endorse
The cheque from the transport (or one cheque from the escrow for SCPM or SDM
with ERBM) is printed with ABCDWXYZ on the rear.
For CPM2/3/4 the cheque then remains in the transport; for SCPM and SDM it is
moved to capture bin 1.
This test is not offered for UDPM.
7.22.5 Capture To Bin 1
Move the document from the transport to the main bin. It is the only bin (for
open bin module), stacking bin (for stacking bin module) or the largest bin (for
powered pocket bin module).
For a multi-cheque device (SCPM with ERBM), one cheque from Main Transport,
Escrow or Infeed is captured by trying the modules in that order; operation stops as
soon as first cheque is captured.
For SDM one cheque from Escrow is captured.
Please note that the capture test does not attempt to capture all cheques from
anywhere in the transport. If you need to do so, perform CLEAR test.
Same as Capture To Bin 1, but moves the document to the reject bin. This test is
only offered for stacking and powered pocket bin modules.
Same as Capture To Bin 1, but moves the document to the auxiliary bin. This test
is only offered for three-bin powered pocket bin modules.
2007-2015 ATMdesk
Page 74 of 84
ATMdesk
User Manual
7.22.8 Capture To Retract Bin 1

Same as Capture To Bin 1, but moves the document to the retract bin 1. This test
is only offered for SDM.
7.22.9 Capture To Retract Bin 2
Same as Capture To Bin 1, but moves the document to the retract bin 2. This test
is only offered for SDM.
7.22.10
Rebunch
Move one document from the escrow to the rebunch. This test is only offered for
multi-cheque device (SCPM or SDM with ERBM).
7.22.11
Clear
Move the all documents from anywhere in the transport to the reject bin (bin 2),
if present, otherwise to bin 1. For SDM documents will be transported to retract bin 1.
For a multi-cheque device (SCPM or SDM with ERBM), all cheques from Main
Transport, Escrow and Infeed are captured in that order.
For SCPM (but not SDM) cheques already stacked in the rebunch cannot be
captured; if the rebunch is not empty, the test will fail after clearing all other transport
areas. If you need to clear cheques from rebunch, perform EJECT test.
For SDM cheques from rebunch are first moved to escrow via infeed and then
cleared from there.
7.22.12
Sensor Status
Display current status of device sensors.
7.22.13
Read Front Image
Read scanned image data of the front side of the document and display picture
on the screen for up to 10 seconds or until a key is pressed.
The picture is displayed as 256-level grayscale by ATMdesk/Repair and as 16-level
grayscale by ATMdesk/Field. Please note that displaying color image (produced by the
SCPM and SDM) is not supported by ATMdesk at this time.
For a multi-cheque device (SCPM or SDM with ERBM), the image of the last
scanned cheque is displayed.
Please note than orientation detection is not performed, mis-oriented documents
are not rotated and the image is displayed exactly as inserted and scanned.
7.22.14
Read Rear Image
Same as Read Front Image but reads and displays rear side of the document.
2007-2015 ATMdesk
Page 75 of 84
ATMdesk
User Manual
7.22.15
Read MICR Codeline
Read scanned magnetic data and perform codeline recognition. For each
character the recognition confidence level is also displayed (9 best quality, 0
worst quality). Unrecognized characters are shown as -.
Only E13B font is supported by ATMdesk at this time.
Please note that codeline recognition is done in software and therefore decoding
results and misread ratio produced by ATMdesk may differ from what would be
produced by ATM software.
Please also note that ATMdesk makes no attempt to compensate for poor quality
MICR data or mis-oriented cheques by applying any OCR-related technologies. Doing so
would simply conceal possibly malfunctioning MICR hardware.
7.22.16
Reset
Re-initialize device; this is also known as Device Integrity Test.
7.22.17
IBVM Reset/Integrity
Re-initialize IBVM module. This test is only offered on SDM.
7.22.18
ERBM Reset/Integrity
Re-initialize ERMB module. This test is only offered on SCPM or SDM with ERBM.
7.22.19
SBIN Reset/Integrity
Re-initialize Stacking Bin module. This test is only offered on SCPM or SDM with
Stacking Bin.
7.22.20
Shutter Test
Exercise facia shutter by trying to open and close it.
7.22.21
Deskew Cycle Test
Exercise deskew mechanism. This test does not report any errors and requires
visual observation.
7.22.22
Endorser Cycle Test
Exercise endorser mechanism. This test does not report any errors and requires
visual observation.
2007-2015 ATMdesk
Page 76 of 84
ATMdesk
User Manual
7.22.23
Solenoid Test
Exercise transport solenoids. This test does not report any errors and requires
visual observation.
7.22.24
Transport Motor Test
Exercise transport motors. This test does not report any errors and requires visual
observation.
7.22.25
Feeder Cycle Test
Exercise feeder mechanism. This test is only offered on SCPM or SDM with bunch
feed.
7.22.26
List BV Templates
Display currency templates loaded into bill validator. This test is only offered on
SDM.
7.22.27
Run To Run Sequence
Scan Document
Read Front Image
Read Rear Image
Read MICR Codeline
Eject
Clear
2007-2015 ATMdesk
Page 77 of 84
ATMdesk
User Manual
Logs and Tallies Menu
Logs and Tallies Menu provides access to ATM Error Logs and Device Tallies
maintained by the ATM Platform (S4i or APTRA).
2007-2015 ATMdesk
Page 78 of 84
ATMdesk
8.1
User Manual
View Error Logs

Error Logs menu allows ATM Error Logs to be examined.
Depending on the ATM Platform, the following logs are available:

S4i (OS/2-based):
Hardware Logs
Communications Logs
Processor and System Logs
APTRA (Windows based):

Hardware Logs
Communications Logs
Software Logs
Hardware logs can be filtered by service (device) name. You can browse complete
log (all devices) or only records for selected device.
2007-2015 ATMdesk
Page 79 of 84
ATMdesk
User Manual
All logs are displayed in a similar manner:
You have an option to print log content:
NOTE: To save log content to a file instead of paper hardcopy you can use SAVE
TO DISK virtual printer option. The output will be then saved to a file on the floppy disk
or USB flash.
2007-2015 ATMdesk
Page 80 of 84
ATMdesk
8.2
User Manual
View Tallies
View Tallies menu allows ATM Device Tallies to be examined.
The tallies are displayed in two columns.
First column displays tallies maintained by the ATM Platform (APTRA/S4i). Second
column displays tallies accumulated by ATMdesk during current session.
NOTE: ATMdesk own tallies accumulated during current session are volatile: they
are not saved between sessions, nor they added to ATMs tallies maintained by the ATM
Platform.
2007-2015 ATMdesk
Page 81 of 84
ATMdesk
User Manual
You have an option to print tallies:
NOTE: To save tallies to a file instead of paper hardcopy you can use SAVE TO
DISK virtual printer option. The output will be then saved to a file on the floppy disk or
USB flash.
2007-2015 ATMdesk
Page 82 of 84
ATMdesk
8.3
User Manual
Clear Error Logs and Tallies
Clear Error Logs and Clear Tallies menus allow clearing selectively one of the
ATMs Error Logs or Devices Tallies. This will clear appropriate information maintained
by the ATM platform (Aptra/S4i).
2007-2015 ATMdesk
Page 83 of 84
ATMdesk
User Manual
Troubleshooting
If you encounter a problem with ATMdesk, please proceed as follows:
1) Please check our website www.atmdesk.com and make sure you are using the
latest version of ATMdesk. Your problem may already have been fixed there.
2) If the problem persists using the latest version, please contact ATMdesk
Support Team (mail to support@atmdesk.com). Please provide internal
ATMdesk debug logs along with your request to speed up our feedback. We
will be unable to investigate your case without the logs and we will ask for
them anyway before going any further.
For ATMdesk/Field, as well as for ATMdesk/Xpress, debug logs can be

saved to the floppy or USB disk using DUMP DEBUG function (see [4]).
For ATMdesk/Repair debug logs are on your HDD. Please use DUMP
DEBUG function (see [4]); the full path to the log file will be displayed.
2007-2015 ATMdesk
Page 84 of 84

ATMdesk User Manual

Încărcat de

Informații document

Drepturi de autor

Formate disponibile

Partajați acest document

Partajați sau inserați document

Opțiuni de partajare

Vi se pare util acest document?

Este necorespunzător acest conținut?

Drepturi de autor:

Formate disponibile

ATMdesk User Manual

Încărcat de

Drepturi de autor:

Formate disponibile

ATMdesk

3rd Party Diagnostic Solution for

Updated to Software Version 6.1

Updated to Software Version 6.2

Updated to Software Version 6.3

Updated to Software Version 6.4

Updated to Software Version 6.4.1

Updated to Software Version 6.0

Updated to Software Version 6.4.3

Updated to Software Version 7.0

Updated to Software Version 7.1.2

Updated to Software Version 7.2

Updated to Software Version 7.3

Updated to Software Version 7.5

Print report option in Clear Keystore

OPT Identify and OPT Initialize tests added

FRA/GER/DAPI9 country EPPs supported

Additional tests for 80 Column Printers

Transport-less USB Receipt Printer (6622e)

Updated to Software Version 8.1

Updated to Software Version 8.2

Updated to Software Version 8.3

Updated to Software Version 8

Updated to Software Version 8.4

ATMdesk/Field (ATMdesk/Pro and ATMdesk/2) ........................ 8

2 ATMdesk User Interface ..................................................................... 10

Printing Confidence Test Reports.............................................. 16

7 Device Diagnostics Menu.................................................................... 24

Control Menu ............................................................................ 25

8 Logs and Tallies Menu ........................................................................ 78

View Error Logs.......................................................................... 79

ATMdesk is a standalone diagnostic solution for NCR 56xx, Personas (58xx),

ATMdesk/Field (ATMdesk/Pro and ATMdesk/2)

ATMdesk/Field is a standalone Linux-based ATM application booted entirely from

ATMdesk/Pro is the top-of-the-line product to test all NCR ATMs.

ATMdesk/Repair and ATMdesk/Plus

ATMdesk/Repair is a Windows application installed on a desktop or laptop PC.

ATMdesk/Repair is the top-of-the-line product to test all NCR ATM modules.

ATMdesk/Demo is a function-limited version of ATMdesk/Pro. If you wish to see

ATMdesk User Interface

ATMdesk is controlled through a hierarchical menu system. Typical menu screen

ATMdesk user interface is minimized to fit limited input capabilities of an ATM:

FDKs (buttons along both sides of the screen) usage is context-dependent;

Actions can be also triggered by a mouse click (ATMdesk/Repair only) or by a

NOTE: BOP (Basic Operator Panel) is not supported as an ATMdesk interface;

Main Menu contains the following items:

Supervisor Functions provides control functions like interface transfer

Device Diagnostics submenu. Each device found by ATMdesk will be listed in

40-column printers (Receipt/Journal)

The following printer choice is typically available with ATMdesk/Repair:

Confidence Tests Menu

Printing Confidence Test Reports

Printing Confidence Test Reports (ATMdesk/Repair)

When printing Confidence Test reports in the ATMdesk/Repair, the printout is

The following sequence of tests is executed:

CIM Turnaround (2)

Initialize SCIF (3)

Relay and Battery (4)

40 Column Receipt/Journal Printers

The following sequence of tests is executed:

The following sequence of tests is executed:

On dual-feeder printers Print Quality/Alignment tests are performed for both

The following sequence of tests is executed:

6.10 Customer Displays