Documente Academic
Documente Profesional
Documente Cultură
Customer Highlights
Hong Kong Jockey Club Overcomes Challenges with an
Enhanced Network Infrastructure
Wharf T&T Pioneers the Largest Academic
Wi-Fi Network for Lingnan University
Covering the Entire Campus
Industry News
Protecting Your Most Valuable Assets through
Business Continuity Planning
Product Spotlights
NEC and Wharf T&T Sign VIP Reseller Agreement
The Next Station is China
China Direct Internet Access Service
Corporate News
United We Stand -- Wharf T&T Supports
Sichuan Earthquake Victims
Wharf T&T to Strengthen Off-shore
Business Process Outsourcing Capability
Mirapoint and Wharf T&T eBusiness Form Strategic
Alliance to Expand Secure Messaging Solution
Offerings in Asia Pacific
Wharf T&T Launches New Branding
Campaign The Office Sprites
A New Look and More .
The Revamp of the Wharf T&T and COL Websites
Wharf T&T Achieves CRE Awards Two Years in a Row
Strictly Business
Issue
Customer
Highlights
One of the key ways that the HKJC strives to improve customer
satisfaction is by enhancing its facilities and applying best-practice
technologies. To help reduce IT maintenance costs while developing
a scalable and reliable network with a high level of security, the HKJC
chose Wharf T&T over all other major ICT service providers to
upgrade its network.
Conclusion
Industry : Education
Capacity planning, interference studies, integration services, field crews, and
project management are just some of the components we offered for the Lingnan
project. Our core competency is our unique expertise in providing a comprehensive
scope of services. These range from design and planning, deployment and
integration to system engineering and the overall management of the network
which will enable us to produce predictable and reliable system performance,
said Kam Poon, vice president of Business Market. "This Wi-Fi project
demonstrates Wharf T&Ts vision to diversify our business base and expand into
new, untapped areas where we can add tremendous value."
Solution : Wi-Fi
Benefits :
The most advanced technology
Facilitate faster and safer
communications anytime, anywhere
Allows centralised network
management
Scalable to cater for future
enhancements
Industry
News
Product
Spotlights
NEC and Wharf T&T Sign VIP Reseller Agreement
Wharf T&T announced a new partnership with NEC to sell NEC telecommunications products
and solutions through Wharf T&Ts strong distribution channel in Hong Kong. With this reseller
agreement, NEC and Wharf T&T will work hand-in-hand to further expand its reach into
multinational corporation (MNC) markets, leading to a new communications era and bringing
an enlightened perspective to Hong Kong businesses.
1R Series Digital Phone
China
China
HK
Wharf T&T China Direct
Internet Access Service
Contact your
Wharf T&T Account
Manager now on
2112-2665 to learn
about the many
benefits youll enjoy
with CDIA!
Corporate
News
The Sichuan earthquake, which measured 8 on the Richter Scale, came as a tragic shock to the world
on one peaceful afternoon. Many towns in Sichuan province had been 'razed to the ground' and left
without a single house standing. The devastation and fatalities were disheartening with over 69,000
people losing their lives and tens of thousands being left homeless in the aftermath. As a responsible
corporation, acting fast is the only way to help these unfortunate victims.
Therefore a company-wide fund-raising drive was launched two days after the catastrophe to aid the
Hong Kong Red Cross China Relief Fund in support of their rescue and ongoing relief efforts. Every
dollar we donate means a lot to the victims. The three-day campaign raised over HK$200,000 for the
Relief Fund and we are indeed glad that the campaign has received tremendous support throughout
the company, said Vincent Ma, president of Wharf T&T and COL.
We believe, though, that we can still do more. As a leading ICT service provider in Hong Kong, we
realised our role and responsibilities in serving the community by sharing our expertise in
telecommunications infrastructure and solutions. We actively participated in community voluntary
quake relief donation activities, including sponsoring 100 free hotlines for TVBs telethon fundraising
programme along with other free broadband and technical consultancy support services for NGOs
and the media. Information regarding various community relief funds initiated by NGOs, namely, the
Hong Kong Red Cross, World Vision, Oxfam and UNICEF, also appeared on our corporate
advertisements.
Our corporate belief and passion to serve customers needs has extended to the community at large
through proactive, voluntary, and company-wide relief efforts, added Mr. Ma. "The recent
earthquake catastrophe reminds us that life is precious. People around the world are united and we
are not alone. We trust that Hong Kong citizens will band together to show even greater concern for
people in need in the future.
Donation Information
Hong Kong Red Cross
Oxfam
UNICEF
HSBC: 567-354014-005
HSBC: 001-537000-012
HSBC: 018-554444-001
HSBC: 567-650155-016
Business Process Outsourcing (BPO) is increasingly becoming the strategic choice for companies
looking to achieve cost reductions while improving service quality, and increase shareholders
value as they focus on their core business capabilities. The Gartner Report predicts that global
BPO expenses will reach US$157.5 billion by 2008.*
Following Chinas accession to the WTO in 2001, the market there is becoming more liberalised.
Many multi-national corporations are rushing into China to tap into new opportunities where
demand for BPO service is soaring. In 2006, the total value of existing BPO service contracts in
China reached US$0.38 billion, representing an increase of 63.9% compared to 2005.*
Seeing the emerging BPO opportunities in China, Wharf T&T has established a new subsidiary, Wharf T&T Outsourcing Service Limited
(WTTO) in Jiangmen to help capture the evolving needs in business process outsourcing in China.
Leveraging our strong technology know-how and capabilities with call centre services, WTTO is poised to provide call centre services
support, data entry outsourcing and telemarketing services. WTTO is situated in the heart of Jiangmen city with a robust infrastructure
powered by China Telecom. The total office area exceeds 13,000 square-feet, occupying 3 storeys of the China Telecom Western Exchange.
This provides more than 250 call centre positions for audio customer support services.
We uphold Service Excellence as our business motto. The Asia Pacific Customer Service Consortium (APCSC) last year gave Wharf T&T
Call Centre of the Year 2006 (Commercial Market) and Outsourcing Team of the Year, Business Process Outsourcing (BPO) at the Customer
Relationship Excellence (CRE) Awards. These accolades reflect our significant accomplishment in establishing a strong, high quality
customer service team, said Duncan Wong, vice president, Customer and Systems Operations at Wharf T&T Limited and director & general
manager of Wharf T&T Outsourcing Service Limited. Outsourcing helps the organisation achieve higher levels of value creation for the end
customer. So we believe that WTTO will help many MNCs jump start their China development plans by applying our award-winning BPO
support for customer relationship management.
*Source: Mainland China-Hong Kong Cooperation on International Service Outsourcing, HKTDC Research, 2007 (Available in Chinese version only)
Companies team up to deliver joint solutions to meet emerging messaging needs in the
region while bringing improved service and support to existing Mirapoint customers
Wharf T&T eBusiness Limited (WeB) and Mirapoint Software, the secure messaging experts,
formed a strategic relationship to support growing requirements for secure messaging solutions
in the Asia Pacific region, including markets in China, Hong Kong, Taiwan, Singapore, Korea,
Malaysia, Indonesia, the Philippines, Vietnam and Thailand.
Through this agreement Mirapoint can leverage Wharf T&T and its IT subsidiarys extensive
infrastructure and highly reputable market presence to scale up in order to meet increasing
demands while WeB is able to reach new customers and increase value for existing customers
through new secure messaging offerings and a low total cost of ownership. As part of the
alliance, Mirapoint and WeB will also join forces to deliver greater value to existing customers
through joint services and support cooperation.
The two partners will also collaborate on technology development, including localisation, double-byte support, and other region-specific
messaging and messaging security capabilities. As organisations adopt messaging strategies, flexibility, scalability, reliability and security
rise to the top of the list of priorities. The Mirapoint and WeB alliance will enable the companies to more accurately address the regions
evolving requirements for secure messaging.
Wharf T&T and COL have recently launched a completely new branding campaign to further strengthen our position as a leading
Information, Communications and Technology (ICT) service provider. The campaign will also increase the awareness of our Strictly
Business strategy. Unveiled in late April 2008 and scheduled to run until July 2008, the campaign includes print, online advertisements,
TV commercials and outdoor TV ads.
As part of our corporate strategy, the Company will focus on widening our capabilities to offer diversified, advanced and tailor-made ICT
solutions, which will bring more value to customers. Office Sprites are featured in the Campaign to highlight our excellent team spirit
and professionalism. Focus and Commitment when serving business customers is also a key message which has been conveyed through
the introduction of the company tagline - Strictly Business.
Highlight of The Office Sprites Campaign
Formula used clearly indicate our
commitment to business customers
and service excellence.
Focus
x
Communications
x
Information
Technology
Professional
Services
Both TV commercial and print advertisements adopt a nimble white style to give a refreshing
and pleasant look and feel.
Sprites in clear and distinctive dress codes and colour themes represent the Wharf T&T and
COL teams respectively.
The mini office sprite teams stand in stark contrast to oversized office equipment to subtly
bring out the importance of our customers and how we work diligently behind the scenes
for their benefit.
Lets logon to http://www.wharftt.com/wtt2/pages/en/about_us_advertisement.html
to review The Office Sprites campaign together!
Corporate
News
Continuous improvement is one of our key priorities in guiding our business practices. This is
evident specifically in our daily communications, too. With this in mind, our corporate websites wharftt.com and col.com.hk have just undergone major facelifts to rejuvenate our online
communications and enhance the overall web-surfing experience. Not only does the revamp bring a
fresh look and a better presentation, but it also provides easy navigation with well organised
categories and user-friendly structures to locate our wide array of business solutions.
The revamp has transformed www.wharftt.com into a comprehensive online customer
service portal for existing customers and potential prospects. With enhanced
service features, Wharf T&Ts existing business customers are now able to
check their bills, while updating account information and subscribing to new
services online.
Logon to www.wharftt.com and www.col.com.hk today to enjoy this exciting new web
browsing experience and try out the online functions. Let us know what you think by
contacting us on the website. Your valuable feedback and comments are the key to our success.
And, always rest assured that one thing will remain constant our dedication and commitment to
service excellence!
Enhanced Users Features
Functions
Simplified navigation
User-friendly sitemap
For the second consecutive year Wharf T&T has won the Customer Relationship Excellence (CRE) Award
by the Asia Pacific Customer Service Consortium (APCSC). In 2007, Wharf T&T also took top award
honours in the following categories:
Corporate Awards:
Contact Center of the Year (Telecommunications)
Integrated Support Team of the Year (Telecommunications)
Individual Awards:
Ms. Ann Chen Yu-qing, Merit (Telecommunications) Customer Service Manager of the Year (Contact Center)
Ms. Amelia Li Man-kuen, Merit (Telecommunications) Customer Service Team Leader of the Year (Contact Center)
We believe that it is the customer who defines quality, not us, said Duncan Wong, vice president for Customer and Systems Operations
at Wharf T&T. At any contact point, the quality of the customer experience can affect the overall customer relationship. Thats why we
treat our integrated support team and contact centre as strategic units to meet corporate strategic challenges and create an excellent
customer experience. We are indeed glad that our efforts to build a high quality professional team have paid off and our journey toward
continuous improvement of service excellence will further strengthen our customers mindshare.
The annual CRE Awards recognise companies, teams and individuals who have demonstrated customer service excellence in different
sectors while promoting a higher standard of service quality in international cities across the Asia Pacific region. All participants were
objectively assessed against a host of key success factors and world-class standards in order to evaluate achievements and compliance in
their respective areas.
COL Limited
Wharf T&T is committed to environmental protection. This publication uses recycled paper.