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Documente Profesional
Documente Cultură
DECLARATION
Bhargi P. Solanki
Nikesh S. Mehta
M.B.A. (III)
N. R. Inst. of Business Management
Ahmedabad.
Date :
Bhargi P. Solanki
Place : Rajkot
Nikesh S. Mehta
PREFACE
Summer Training is an important and a fundamental part of MBA
curriculum (Gujarat University).
Mastering this subject requires a good understanding of how basic concepts
of management can be combined with tools and techniques to analyze and make
decision to great care. We got the chance to be trained at HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED at Rajkot with the objectives being:
ACKNOWLEDGEMENTS
It was a matter of great pleasure for us to work with such a renowned
organization like HDFC STANDARD LIFE INSURANCE COMPANY
LIMITED, Rajkot.
We are highly thankful to MR. Himanshu Parekh for putting in his efforts
and guiding, motivating and helping us for our Project. His efforts for training and
providing us with the best possible and the complete information could never be
avoided. He was throughout the project, a friend and a guide to us. It was indeed a
highly learning experience and a great pleasure working with him.
During this course of our Summer Training there were a few problems, in
fact opportunities to learn new things and at that time people like Mr. Himanshu
Parekh, Mr. Mayur Gandhi and Mr. Ravi Tandon were always there to help us.
We are even thankful to MR. Ketan Upadhyay for providing us with the
equipments (projector & laptop) and stationary (brochures, etc.) which solemnly
eased our efforts for presentation and helped us in successfully completing the
project.
An expression of gratitude to the earnest efforts of the faculties at NRIBM
would always be insufficient. During the Summer Training we truly learned the
value of the invaluable knowledge that was been provided by them.
Table of Contents
PART
1
PARTICULARS
PAGE NO.
INTRODUCTION
1.1 THE INSURANCE INDUSTRY
1.1.1 India Opens its Doors
1.1.2 Entry restrictions
1.1.3 Bright Future
01
01
01
03
04
04
04
04
1.3 SLAC
1.3.1 Background
06
06
07
07
08
09
09
09
11
12
12
13
13
14
PART
3
PARTICULARS
THE PROJECT
PAGE NO.
16
3.1 PROFILE
17
18
18
18
19
29
36
37
4.2 SAMPLING
4.2.1 The Pilot Study
4.2.2 The Sample Size
38
38
38
39
40
40
41
42
43
43
48
49
4.7 RECOMMENDATIONS
50
ANNEXURE
51
BIBLIOGRAPHY
53
PART - I
INTRODUCTION
1
Part 1: INTRODUCTION
Summary
This chapter consists of the introductory part of Insurance Industry, HDFC SLIC and
its partners HDFC and the Standard Life Assurance Company of Europe. It includes
the history and the background.
foreign equity cap of 26%. Many foreign players hope it will be increased to at least 49% as they
would welcome the opportunity to increase their stake if this were allowed. In December 2000,
the first new entrants' policies were sold when both ICICI Prudential and HDFC Standard Life
announced the milestone on the same day. As shown in the Table 1 on the next page, there are
now 12 new players selling insurance in India. Until now, all sales have been through agency
forces, which the new players are in the process of building. As a result of pressure from the
industry, however, amendments to the IRDA Act have recently been passed. The Insurance
(Amendment) Act of 2002 allows, among other things, for alternative methods of distribution,
with the main two being banc assurance and brokers. All but one of the new insurers has set up
agency forces as their main method of distribution. Eg: - SBI Life intends to use the bank
network to sell its products.
Local Company/Venture
AIG
Tata
Allianz
Bajaj
AMP
Sanmar
Aviva Life
Dabur
Cardiff
ING Life
Vysya
Vysya
MetLife
Old Mutual
Kotak Mahindra
Prudential
ICICI
SLAC
HDFC
Sun Life
Birla
HDFCs GEOGRAPHICAL
SPREAD
Regional office
Branch office
SECURITISATION
Future Activities
DISTRIBUTION
10
31 branches
Canada
11
Ireland
"
Germany
"
Austria
1 sales office
Spain
31 branches
Hong Kong
1 representative office
China
2 representative office
"
Founded in 1825
Mutual Life Insurance Company since 1925
Largest mutual life insurance company in Europe
AA2 rated by Moodys in December 2002
AA rated by Standard & Poors in January 2003
Assets under management 83.3 bn as on 15.11.2002
Largest life and pension provider in the UK
11
Award
2002
2001
2000
1999
1998
1997
1996
1995
1994
1993
1992
1991
1990
12
13
14
1.4.3 Features
1.4.4 Mission
They aim to be the top new life insurance company in the market. This does not just
mean being the largest or the most productive company in the market, rather it is a combination
of several things like
1.4.5 Values
SECURITY: Providing long term financial security to our policy holders will be our
constant endeavor. They will be doing this by offering life insurance and
pension products.
TRUST: They appreciate the trust placed by their policy holders in them. Hence, they
aim to manage their investments very carefully and live up to the trust.
INNOVATION: Recognizing the different needs of their customers, they are offering a
range of innovative products to meet those needs.
Their mission is to be the best new life insurance company in India and these are the values
that will guide us in this.
15
PART - II
THE CURRENT
SCENARIO
10
HDFC Standard Life Insurance Company Limited
16
17
FUTURE
CURRENT
PAST
3 types of platforms are used the world over to design life insurance products:
Traditional Life (Past)
Universal Life (Present)
Variable Life (Future)
In past, the products had been designed using the Traditional Life platform. Though
still this platform is used, but now the Insurers have turned towards the 2nd platform i.e.
Universal Life. Future does expect the entry of the Variable Life plat-formed products.
18
Disadvantages
Simplicity
Smoothening
Low Liquidity
Disadvantages
Continuous Monitoring
Liquidity
Fund charges
Interest guarantees
Illustrations
No Lapsation / Grace
Cost of features
Investment choices
Returns
HDFC Standard Life Insurance Company Limited
19
Disadvantages
Risk of Investment
Liquidity
Continuous Monitoring
Investment choices
Fund charges
Returns
Cost of features
2.1.4 Finally
While deciding on the key question Which policy to be chosen? one has to take into
consideration not only just the flexibilities or the features that a platform offers but even
more important point that Whether it satisfies the need or not? These features look very
attractive but they have their own costs and implications on the policy values.
20
21
22
PART - III
ABOUT THE
PROJECT
16
HDFC Standard Life Insurance Company Limited
23
3.1 PROFILE
TO PROVIDE MARKET ANALYSIS FOR THE UNIT LINKED PRODUCTS,
NEWLY LAUNCHED BY HDFC SLIC IN JANUARY 04.
THIS INCLUDED: ANALYSING MARKET POTENTIAL.
ANALYSING MARKETS VIEW OF THE PRODUCT.
PROVIDING SALES & COMPANY-LEADS.
PROMOTING THE PRODUCT ITSELF.
24
25
Features
1. Choice of Investment Funds
2. Switching
3. Redirection
4. Premium Payment Flexibility
5. Premium Topups
6. Premium Holidays
7. Choice of Risk Cover
8. Withdrawals
9. Tax Benefits
10. Death Benefits
11. CI Benefits (if chosen)
12. AD Benefits (if chosen)
13. Surrender Benefits
14. Paid Up Benefits
15. Maturity Benefits
16. Age and Term Limits
17. Minimum Premium Payable
Features Detailed
1. Choice of Investment Funds (Compared)
The Endowment Plan offers the investor with the choice of five funds.
Types of funds:
o Liquid Fund
o Secure Managed Fund
o Defensive Managed Fund
o Balanced Managed Fund
o Growth Fund
26
Liquid Fund
The liquid fund invests in Bank Deposits and high quality
short-term money market instruments. The fund is designed to be cash
secure and has a very low level of risk, however unit prices may
occasionally go down due to the use on short-term money market
instruments.
Secure Managed Fund
The secure managed fund will invest in Government Securities
and Bonds issued by companies or other bodies with a high credit
standing, however a small amount of working capital may be invested
in cash to facilitate the day-to-day running of the fund. The fund has a
low level of risk but unit prices may still go up or down.
100%
SHORT TERM
MONEY
MARKET
100%
SHORT TERM
MONEY
MARKET
100%
EQUITY
MARKET
The investor here is given the liberty to choose between the types of funds. The investor
is given the freedom to change his investment fund any working day. The investor can bifurcate
his investment into parts and make the investment accordingly.
27
Example: Mr. X invests Rs. 1,00,000 . He wishes to invest Rs. 40,000 in Secure Fund,
40,000 in Defensive Fund and the rest in the Growth Fund. After a week MR. X finds that the
equity market is on a boom, so he changes the Growth Funds investment to Rs. 40,000 and
reduces the balance of the Defensive Fund to Rs. 20,000. After 4 days the market falls. So again
MR. X requests the company to transfer his full investment from Growth Fund to the Secure
Fund.
The person can plan his investment strategy according to his style and can make changes
timely without any extra cost.
Market Comparison
Table 7
Type
of Fund
Liquid Fund
Secure
Managed
Defensive
Managed
Balanced
Managed
Growth
Investment
Instrument
Bank Deposits
/Short-term
money
Govt
Securities
& Bonds
15-30%
in equities
30-50%
in equities
Equities
HDFC SL
Available
Available
Available
Available
Available
ICICI Pru
Not Available
Available
Not Available
Available
Not Available
Not Available
Available
Available
Not Available
Not Available
Om Kotak
Not Available
Available
Available
Available
Not Available
2. Switching
When a client has invested his money in different proportions among the various
investment funds, he can transfer those investments from one fund to another. This is called as
Switching. Switching is allowed any number of times during a year and has no charges for the
same. The changes are made on T+1 basis.
Example: MR. X chooses to invest his premium of Rs.10,000 in Short Term Money
Market. Suppose 4 months later he speculates a boom in the Equity Market, then he can transfer
of his investment from Short Term Money Market to Equity Market, this is called Switching.
28
3. Redirection
Every time a client pays premium, he is allowed to select the fund/s for investment. Each
time he can select different investment strategy without using a Switch, this is called
Redirection.
Example: MR. X chooses to invest his premium of Rs.10,000 in Short Term Money
Market. Suppose a year later he speculates a boom in the Equity Market and hence he pays the
premium but invests it into the Equity Market, thus he redirects his new money without
switching his old money.
Table 8
Organization
Regular
Premium Increases
Premium
Reduction
HDFC SL
Allowed
Allowed
ICICI Pru
Not Allowed
Not Allowed
Birla
Not Allowed
Not Allowed
Om Kotak
Not Allowed
Not Allowed
29
5. Premium Topups:
Premium Topups refer to that amount paid in excess of the premium amount. This
product even offers the facility to the investor to invest more than his regular amount whenever
he wishes to do so. Minimum Premium Topup is Rs. 5,000 and maximum is no limit.
Example: MR X has paid the premium of Rs. 10,000 each for the first three years. For
the fourth year he wants to take the tax benefit and so he pays Rs. 10,000 as regular premium
and pays Rs. 10,000 extra as Premium Topup. He in future can even make a Topup, increase or
decrease the premium whenever required.
6. Premium Holidays:
After the completion of the first three years of regular premium payment the investor is
free to enjoy all the facilities provided to him. If an investor does not pay the premium, he is said
to be on a holiday referred to as Premium Holidays. An investor can go on the Premium Holiday
for any number of years i.e. even for rest of the term after paying the three regular premiums.
Table 9
Age Bands
LOW
MEDIUM
HIGH
18-40
41-50
Not available
51 and above
Not available
Not available
Client can choose the level of risk cover by selecting one of the predetermined cover
levels depending on the entry age.
Example: MR. X is of age 48 and has the option of low and medium risk cover of his 20
years of policy term. He opts for medium risk. He pays regular premium of Rs. 20,000 for 5
years. After 5 years, he dies. In this case, his family will get Rs. 80,000 plus return on these
80,000 for 4 years and Rs.2,00,000 as risk cover. If he had opted for low risk cover, his family
would have got Rs. 1,00,000 only.
Choosing any risk cover, the investment is divided into respective proportions for risk
charge and investment. If a person offers high risk then his risk charge will be higher as
compared to medium and low risk cover options. This will in turn reflect as lesser investment
proportions and result into lesser investment returns. It depends upon the person to select the
HDFC Standard Life Insurance Company Limited
30
risk cover keeping in mind his life and lifestyle. If a person has to travel very often, there is a
fear of accidental death. In that case he can opt for high risk cover.
8. Withdrawals
The Policy Value in excess of the Sum Assured can be withdrawn without any cost. Thus
indirectly the policyholder can treat its account as a savings account. Currently there are no
withdrawal charges.
Example:
Table 10
Policy Value
Sum Assured
Amount of
Withdrawal
Comments
500000
200000
25000
Allowed
200000
500000
10000
Not allowed
500000
500000
10000
Not allowed
600000
500000
5000
Not allowed
9. Tax Benefit.
Keeping in mind the above provisions, The Endowment Plan investors are given the
privilege of all the above tax provisions. As mentioned above premium of any sort is eligible for
tax exemption under section 88. Any sum received under a life insurance policy gets benefit
under section 10 10D, including any sum allocated by way on bonus on such a policy other
than :
any sum received under a key-man policy
any sum received under an insurance policy in respect of which the premium paid
in any of the years during the term of the policy exceeds twenty per cent of the
actual sum assured
Provided that the terms of this section shall not apply to death claims.
Below is given a table which shows how much of tax can be saved.
Table 11
INCOME TAX
SECTION
Sec. 88
31
Nil
Table 11
Policy Value
Sum Assured
Death Benefit
15000
45000
75000
105000
135000
165000
195000
225000
150000
150000
150000
150000
150000
150000
150000
150000
150000
150000
150000
150000
150000
165000
195000
225000
Table 12
Policy Value
Sum Assured
Death Benefit
15000
150000
150000
45000
150000
150000
75000
150000
150000
105000
150000
150000
135000
150000
150000
165000
150000
165000
32
195000
150000
195000
225000
150000
225000
Table 13
Policy Value
Sum Assured
15000
150000
300000
45000
150000
300000
75000
150000
300000
105000
150000
300000
135000
150000
300000
165000
150000
315000
195000
150000
345000
225000
150000
375000
Examples:
Table 14
Premium
Mode
amount
No
of Amount
Balance
Annual
3
years
Surrender
Premium paid
till
of
3
Premium
premium
Charge
paid
surrender
years
10000
Yearly
10000
10000
30000
20000
5000
5000
Half yearly
10000
15000
30000
15000
3750
3000
Quarterly
12000
24000
36000
12000
3000
33
8000
Half yearly
16000
48000
48000
7000
Quarterly
28000
13
91000
84000
Examples:
Table 15
Unitised
Fund
Sum Assured
No of years
premium paid
Comments
500000
200000
Allowed
200000
500000
Allowed
500000
500000
Not allowed
600000
500000
Not allowed
10000
500000
Not allowed
At Maturity, the Policy Value (value of units in the policyholders account) would
be paid regardless of the Sum Assured.
Examples:
Table 16
Policy Value
Sum Assured
Maturity Benefit
15000
150000
15000
45000
150000
45000
75000
150000
75000
105000
150000
105000
135000
150000
135000
165000
150000
165000
34
195000
150000
195000
225000
150000
225000
Table 18
Minimum Premium
HDFCSL
ICICI Pru
Om Kotak
Regular Premium
10000 p.a
18000 p.a.
10000 p.a.
5000 p.a.
N.A.
N.A
N.A
5000
10000
N.A.
N.A
35
Features
1. Single Premium Contract
2. Choice of Investment Funds
3. Premium Payment Flexibility
4. Premium Topups
5. Premium Holidays
6. Choice of Pension
7. Switching
8. Redirection
9. Tax Benefits
10. Death Benefits
11. Surrender Benefits
12. Paid Up Benefits
13. Vesting Benefits14. Age and Term Limits
Features Detailed
1. Single Premium Contract
The Pension Plan can be started as a Single Premium Contract i.e. the investor can pay
the full amount at the starting of the contract for a single time only. In future, not paying any
premium will cause no trouble on his investment. Using the Single Premium Contract, the policy
can be surrendered after six months. The minimum amount that is required to start the contract
as a Single Premium is Rs. 25,000.
36
Liquid Fund
The liquid fund invests in Bank Deposits and high quality
short-term money market instruments. The fund is designed to be cash
secure and has a very low level of risk, however unit prices may
occasionally go down due to the use on short-term money market
instruments.
Secure Managed Fund
The secure managed fund will invest in Government Securities
and Bonds issued by companies or other bodies with a high credit
standing, however a small amount of working capital may be invested
in cash to facilitate the day-to-day running of the fund. The fund has a
low level of risk but unit prices may still go up or down.
Defensive Managed Fund
15% to 30% of the Defensive Managed fund will be invested
in high quality Indian equities. The remainder will be invested in
Government Securities and Bonds issued by companies or other
bodies with a high credit standing, though a small amount of
working capital may be invested in cash to facilitate the day-to-day
running of the fund. The fund has a moderate level of risk with the
opportunity to earn higher returns in the long term from some equity
investment, unit prices may go up or down
100%
SHORT TERM
MONEY
MARKET
100%
SHORT TERM
MONEY
MARKET
15-30% 70-85%
EQUITY LONG
MARKET
TERM
MONEY
MARKET
37
100%
EQUITY
MARKET
Market Comparison
Table 19
Type
of Fund
Liquid Fund
Secure Managed
Defensive
Managed
Balanced
Managed
Investment
Instrument
BankDeposits
/Short-term money
Govt Securities
and Bonds
15-30%
in equities
30-50%
in equities
HDFC SL
Available
Available
Available
Available
ICICI Pru
Not Available
Available
Not Available
Available
Birla
Sun Life
Not Available
Available
Available
Not Available
Om Kotak
Not Available
Available
Available
Available
38
Market Comparison
Table 20
Regular
Premium Increases
Premium
Reduction
HDFC SL
Allowed
Allowed
ICICI Pru
Not Allowed
Not Allowed
Birla
Not Allowed
Not Allowed
Om Kotak
Not Allowed
Not Allowed
Organization
4. Premium Topups:
Premium Topups refer to that amount paid in excess of the premium amount. This
product even offers the facility to the investor to invest more than his regular amount whenever
he wishes to do so. Minimum Premium Topup is Rs. 5,000 and maximum is no limit.
Example: MR X has paid the premium of Rs. 10,000 each for the first three years. For
the fourth year he wants to take the tax benefit and so he pays Rs. 10,000 as regular premium
and pays Rs. 10,000 extra as Premium Topup. He in future can even make a Topup, increase or
decrease the premium whenever required.
5. Premium Holidays:
After the completion of the first three years of regular premium payment the investor is
free to enjoy all the facilities provided to him. If an investor does not pay the premium, he is said
to be on a holiday referred to as Premium Holidays. An investor can go on the Premium Holiday
for any number of years i.e. even for rest of the term after paying the three regular premiums.
6. Choice of Pension
Here, the liberty is given to the investors of the Pension Plan that if in future they find
that any other company is offering better pension compared to HDFC SLIC, with their request
the company will transfer their Pension Plan to the company name they mentioned, without any
charges. The option remains with the investor to continue their Pension Plan with the company
or to go to some other company which might offer better Pension options.
39
7. Switching
When a client has invested his money in different proportions among the various
investment funds, he can transfer those investments from one fund to another. This is called as
Switching. Switching is allowed any number of times during a year and has no charges for the
same. The changes are made on T+1 basis.
Example: MR. X chooses to invest his premium of Rs.10,000 in Short Term Money
Market. Suppose 4 months later he speculates a boom in the Equity Market, then he can transfer
of his investment from Short Term Money Market to Equity Market, this is called Switching.
8. Redirection
Every time a client pays premium, he is allowed to select the fund/s for investment. Each
time he can select different investment strategy without using a Switch, this is called
Redirection. Clients can choice to redirect any renewal premium in any proportion across all
funds
Example: MR. X chooses to invest his premium of Rs.10,000 in Short Term Money
Market. Suppose a year later he speculates a boom in the Equity Market and hence he pays the
premium but invests it into the Equity Market, thus he redirects his new money without
switching his old money.
9. Tax Benefit.
Table 20
INCOME TAX
SECTION
Sec. 88
Sec. 80 CCC
GROSS ANNUAL
SALARY
Nil
40
Table 21
Policy Value
Sum Assured
Death Benefit
15000
1000
16000
45000
1000
46000
75000
1000
76000
105000
1000
106000
135000
1000
136000
165000
1000
166000
195000
1000
196000
225000
1000
226000
policyholder can surrender the policy at any time under regular premium contract
and after six months under single premium contract
policy value less the surrender charge would be payable
surrender charge is 20% of 3 years outstanding premium under regular premium
policies
currently no surrender charge for single premium policies but we reserve the
right to charge in future
surrender charge calculation under regular premium policies is shown below
Table 22
Premium
Mode
amount
Annual
Premium
No
of Amount
Balance
3
years
Surrender
Premium paid
till
of
3
premium
Charge
paid
surrender
years
10000
Yearly
10000
10000
30000
20000
4000
5000
Half
yearly
Quarterly
10000
15000
30000
15000
3000
12000
24000
36000
12000
2400
Half
yearly
Quarterly
16000
48000
48000
28000
13
91000
84000
3000
8000
7000
41
no surrender charge under single premium policies at present. However we reserve the
right to charge in future
Table 23
Unitised
Fund
Sum Assured
No of years
premium paid
Comments
500000
200000
Allowed
200000
500000
Allowed
500000
500000
Not allowed
600000
500000
Not allowed
10000
500000
Not allowed
42
43
PART - IV
THE ANALYSIS
36
HDFC Standard Life Insurance Company Limited
44
45
46
4.2 SAMPLING
4.2.1 The Pilot Study
We had done a pilot survey of 15 respondents out of which we had got 12 respondents
interested in the product. This gave us the ratio of .8 (p) interested respondents to .2 (q) noninterested respondents.
= 20
= 20/13 = 0.65
(Qh0)
= (1-.65) = 0.35
= 90% (Z=1.64)
= 0.10
= 0.10/1.64 = 0.061
Sample size
= p*q/S2
= 0.65*0.35/0.00372
= 65 (rounded)
47
48
49
We can clearly say from the above chart that Credibility/Familiarity of the Company
has been the driving factor of the Industry. Though people are loosing faith in LIC, but still there
is lot to be fought for gaining the market share for Private Players. To win that share companies
will have to increase their Credibility and win peoples faith.
50
Savings Money Back policy was preferred by 32 (44%) out of 65 people surveyed. For
the Savings Long Term policy, preference was 23 out 65 respondents. Clearly Savings policies
here constitute 75% of the Market.
Whereas for the Protection and the Retirement policies the preferences were 12 and 7
respondents respectively.
51
Transparency was the best liked feature by the people. 28 respondents found it to be very
important and 30 respondents felt it was important. Only 7 people out of 65 felt that this feature
was not important. Hence we could say that this feature has potential to attract people.
52
Wide Investment Options was the second best liked feature by people. 26 respondents
found it to be very important and 32 respondents felt it was important. Only 7 people out of 65
felt that this feature was not important.
So 89% of the respondents were attracted with this feature of the product. Hence we
could say that this feature also has a potential to attract clients.
53
Premium Payment Flexibility was also liked by the people. 28 respondents found it to be
very important and 27 respondents felt it was important. Only 10 people out of 65 felt that this
feature was not important. Thus we could say that this feature has potential to attract people.
4. Safety
Safety was also preferred by the people. 24 respondents found it to be very important and
31 respondents felt it was important. Only 10 people out of 65 felt that this feature was not
important. Thus we could say that this feature has potential to attract people.
54
5. Premium Holiday
Premium Holidays was not so much preferred by the people. 24 respondents found it to
be very important and 27 respondents felt it was important. 14 people out of 65 felt that this
feature was not important. Thus we could say that this feature has little potential to attract
people. The reason could be because people by policy to invest and not to enjoy premium
holidays.
55
Amazingly there were 15 people out of 65 who felt that the overall facilities of
Switching, Withdrawals, Redirection, etc were not at all important. Only 14 respondents found it
to be very important but still 36 respondents felt it was important. Thus we could still say that
this feature has little potential to attract people.
Hence all the features of the Unit Linked Products were generally liked by people and
found to be important and required. So through this analysis we could conclude that all the
features of the products are necessary and none of them are unattractive.
56
As already stated in the hypothesis testing, there is high Market Potential for the Unit
Linked Products. 41 respondents out of 65 were interested in the product. Whereas only 24
respondents showed no interest in the product. Clearly the market potential of this product is
very high.
57
58
4.7 RECOMMENDATIONS
The Company could focus on increasing the Market
Awareness about the Unit Linked Products.
The Company could win the markets faith with increased
credibility in peoples mind.
The Company could provide immediate Pension Plan to
the market using the VRS schemes.
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4.8 BIBLIOGRAPHY
BOOKS
COOPER, D.R. and SCHINDLER, P.S., BUSINESS RESEARCH METHODS, TATA
McGRAW-HILL, New Delhi, 2003.
LEVIN, R.I. and RUBIN, D.S., STATISTICS FOR MANAGEMENT, PEARSON
EDUCATION, Delhi, 2002
WEBSITES
WWW.HDFCINSURANCE.COM
WWW.IRDA.ORG
WWW.ICICI-PRU.COM
WWW.REDIFFMAIL.COM
WWW.SIFY.COM
WWW.BUSINESS-STANDARD.COM
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