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Submitted by
SANYAM JAIN
Section B
Semester-IV
Class of 2013-16
Prn-13021021079
Symbiosis Centre for Management Studies, NOIDA
ACKNOWLEDGMENT
I feel proud to present my compiled project report containing MIS
report of Indigo airlines. I have taken efforts in this project. However, it
would not have been possible without the kind support and help of
some individuals. I would like to extend my sincere thanks to all of
them. The blessing, help and guidance given by them time to time
shall carry me a long way in the journey of life on which I am about to
embark.
My thanks and appreciations also go to my college in developing the
project and people who have willingly helped me out with their
abilities.
Lastly, I thank almighty, my parents, and friends for their constant
encouragement without which this project would not have been
possible.
WHAT IS MANAGEMENT
INFORMATION SYSTEM?
Management Information Systems (MIS) is the study of people,
technology, organizations and the relationships among them. MIS
professionals help firms realize maximum benefit from investment in
personnel, equipment, and business processes. MIS is a peopleoriented field with an emphasis on service through technology. If you
have an interest in technology and have the desire to use technology
to improve peoples lives, a degree in MIS may be for you.
Businesses use information systems at all levels of operation to collect,
process and store data. Management aggregates and disseminates this
data in the form of information needed to carry out the daily operations
of business. Everyone who works in business, from someone who pays
the bills to the person who makes employment decisions, uses
information systems. A car dealership could use a computer database
to keep track of which products sell best. A retail store might use a
computer-based information system to sell products over the Internet.
In fact, many (if not most) businesses concentrate on the alignment of
MIS with business goals to achieve competitive advantage over other
businesses.
MIS professionals create information systems for data management
(i.e., storing, searching and analyzing data). In addition, they manage
various information systems to meet the needs of managers, staff and
customers. By working collaboratively with various members of their
work group, as well as with their customers and clients, MIS
INTRODUCTION TO INDIGO
AIRLINES
Indigo is an Indian budget airline company headquartered at Gurgaon,
India. It is the fastest growing and also the largest airline in India with a
market share of 33.5% as of November 2014. The airline offers 550
daily flights connecting to 37 destinations including 5 international
destinations with its primary hub at Delhi's IGI airport. It presently
operates a fleet of 88 aircraft belonging to Airbus A320 Family.
After placing one of the world's largest orders for 100 aircraft, start-up
low-fare carrier IndiGo Airlines on Wednesday, said it would launch its
domestic services this winter and have a fleet of eight planes by 2006.
"We will be airborne between this November and February next year.
We will launch our first flight in a few weeks after we get the delivery of
our first aircraft. Internally, we will be ready to fly much beforehand,"
said Rahul Bhatia, co-owner of the airline.
years. The airline had reached the position just six years after
operations commenced.
In January 2013, the Centre for Asia Pacific Aviation announced that,
following Indonesian airline Lion Air, IndiGo was the second fastest
growing low-cost carrier in the continent. In the same month, IndiGo
became India's first airline to take the delivery of the Airbus A320-200
aircraft equipped with sharklets. Aditya Ghosh, IndiGo's president said
that this move would help them reduce fuel burn. In February 2013,
following the civil aviation ministry announcing that they would be
allowing IndiGo to take the delivery of only five aircraft that year,
reports suggested that the airline was in plans to introduce low-cost
regional flights by setting up a subsidiary. However, Aditya Ghosh,
IndiGo's president said that all such reports were untrue and IndiGo
was actually in plans to seek permission from the ministry to acquire
four more aircraft, therefore taking the delivery of nine aircraft in 2013.
In August 2013, the Centre for Asia Pacific Aviation ranked IndiGo
amongst the 10 biggest low-cost carriers in the world.
MANAGEMENT INFORMATION
SYSTEM IN INDIGO AIRLINES
The Indigo airlines move the people and the goods from one location to
the other. In most of the cases safely and also on time. The
perceptions about the good service can include schedule, convenience,
prices, seat comfort, meal quality, treatment by the crew and the
ground staff, the facilities that are available at the airport etc.
associated with new systems and software products to learn about the
most cost effective solutions that result in the greatest long term
profits.
It is important that an MIS executive keep track of new technologies.
For
this
reason,
these
professionals
often
join
professional
LEVELS OF MANAGEMENT IN
TERMS OF MIS
When developing an information management strategy within an
organisation, it is useful to consider information needs on three levels:
corporate
team, division, business unit, etc
individual
The needs of each of these three levels must be met if a coordinated
and effective solution is to be maintained in the long-term.
Failure to address any one of the levels will lead to areas of the
business or individuals finding their own solution, which may not fit
well within the strategic goals of the organisation.
These are not new ideas, but they will be explored in the context of
intranets and other corporate information systems.
CORPORATE
At the top is the corporate information that is useful for the whole
organisation. This global information is generally fairly well addressed
by the corporate intranet (even if the intranet itself needs
improvement).
Examples of corporate information include policies and procedures, HR
information, online forms, phone directory, etc.
Interestingly, there may be a limited amount of truly global
information, and it may not deliver the greatest (measurable) business
benefits.
INDIVIDUALS
At the lowest level is the personal information needs of staff
throughout the organisation. Examples include correspondence (both
internal and external), reports and spreadsheets.
In most organisations, staff must struggle with using e-mail to meet
their information management needs. While staff generally recognise
the inadequacy of e-mail, they have few other approaches or
technologies at their disposal.
Note that some organisations (such as consulting firms) are heavily
dependent on personal information management amongst their staff.
CONCLUSION
Modern technology for sale of Indigo airlines transport represents a
most complex process, which does not start at the sales agents
counter and which does not end at the check-in counter at the airport.
Besides the actual reservation of seats and the sale of tickets, an
airline performs the operational management of the sales process,
revenue accounting and settlements with other participants of the
production process, analysis of results and the basis of this analysis the
choice of new conditions for the sale of air transport. Only if this
technological process is fully automated is it possible to confirm that an
airline is doing everything possible to secure its success in the aviation
market.
The systems and sub-systems which provide for the commercial
activity of an airline are depicted on the schematic below. As can be
seen from the drawing, the reservation system with its subsystems is
an important part of the information system of the commercial service
of an airline.
It is clear that the effective work of information systems is possible only
when they are interconnected both among themselves and with the
systems of other participants of the aviation market the reservation
systems of airlines who have interline agreements with the given
airline, agent distribution systems, and airport passenger checkin systems. For all types of messages which systems exchange,
REFERENCES
https://content.goindigo.in/Information/
http://en.wikipedia.org/wiki/IndiGo
http://www.irma-international.org/viewtitle/33166/
http://www.wisegeek.com/6645997430/