Interviewer Questions

Front desk/ Receptionist

What Are Your Weaknesses (strengths)?
Why Should We Hire You for this job?
Why Do You Want to Work In This Hotel?
What Are Your Goals?
Why Did You Leave (Are You Leaving) Your previous Job?
When Were You Most Satisfied in Your Job?
What Can You Do for Us That Other Candidates Can't?
What Are Three Positive Things Your Last Boss Would Say About You?
What are your salary expectations from this hotel job?
If You Were an Animal, Which One Would You Want to Be?
Some common questions from Marriott,Hilton and Hyatt etc.:
1. Name the previous hotels for whom you have worked?
2. Tell us about your previous hotel job title, job description and your roles and
responsibilities.
3. Major challenge that you have faced during job. Were you able to handle that and
what you have done to solve that?
4. How many hours do you work in previous hotel job?
5. Would you prefer to work alone or in team. State the reason.
6. Tell us the time when you were not able to meet the deadline? What were the
consequences?
7. How do you plan to achieve the targets?
8. How you would describe your personality and managerial skills?
9. What were your hotel job expectation and how far you have achieved that.
10. What is your biggest accomplishment so far?
11. What is your source of motivation?
12. What interests you about this hotel job?
13. What relevant experience do you have?
14. What do you know about this hotel?
15. What can be your contribution to improve the hotel further?

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What other jobs are you looking for in this industry?

What are your goals?
What bothers you the most and upset your patience?
What you do not like in hotel jobs and what you like the most?
What is your greatest achievement so far?
What is the best company you have worked so far?
What are the qualities that one must have for managerial job?
Are you able to handle stress of job during peak season?
Are you familiar with hotel industry in detail. Tell me the present scenario.
Are you a good team player?
Are you open to work in 24 x 7 environment and willing to travel?
Are you able to work under pressure?
Why have you chosen hotel jobs as your career?
Where do you see yourself in next five or ten years?
How long would you stay with our hotel?
Anything which you want to ask from us?

Hotel Interview Tips

What to Wear for Hotel Job Interview?
Positive demeanor and uniform is part and parcel of hotel job. So in order to achieve
that during hotel interview, dress up appropriately. If you are a female and wearing
skirt then its length should not be higher than the knees. You can also wear other
formal dresses like trousers and formal shirt. In India Saree is the most preferred
choice for hotel interview. Guys should wear formal suit with neck tie. If not suit
then wear black pant with formal white or blue shirt. Keep the dressing formal for
any level of hotel interview like hotel manager interview, hotel sales manager
interview or hotel front desk interview.
Your Attitude
Bear the positive attitude and always keep little smile on your face as these are the
predominant features to get hotel job. Also do not be rigid on not working on
Sundays and holidays. If you are not open to this then this might cause hurdle in
getting hotel job as most of the hotels are open throughout week and it is generally
the weekend that is the busiest of the entire week.
What to Highlight in Hotel Interview?
Most of the hotel jobs revolve around customer care and other customer services.
So you must highlight your experience in regard to this. Also during interview you
can mention this under your strength? Apart from this your pleasing personality will
speak for you.
Your Body Language
Never play with your hands. Keep them folded in your lap. Try to be natural. Sit
straight and be attentive. Also do not move your hands much during hotel interview.
Also do not play with pen or hair locks. Do not stare at employer but make regular
eye contact. Slouching is not recommended during hotel interview so stand and sit
properly and straight. Be On Time Hotel jobs requirea punctuality so be on time at

the time of hotel job interview. It would be far better if you reach at hotel interview
venue at least 30 mins early. You can utilize these 30 mins to make yourself familiar
to the location.

Hotel duty manager interview questions answers

In this post, you can ref most common interview questions for hotel duty manager interview
with answer samples. If you need more job interview materials, you can ref them at the end
of this post.

AS HOTEL DUTY MANAGER, WHAT IS

YOUR MANAGEMENT STYLE?
Answer tips
Try to avoid labels.
Some of the more common labels, like progressive, salesman or consensus, can have several
meanings or descriptions depending on which management expert you listen to.
The situational style is safe, because it says you will manage according to the situation, instead
of one size fits all.

Answer samples
I believe in delegating responsibility and authority. I want to give each person the chance to
grown and reach for the stars, not be hobbled by low expectations or some ceiling Ive put into
place.
I believe in building a team. Each member of the team should be clear on their role, know
where they fit in and feel they can depend on and lean upon others in the team to achieve group
goals.
I believe in real-time feedback. If you do something wrong you should know it immediately. If
you do something right, you should hear about it right away. The further removed feedback is in
time, the less effective it is.

WHAT EXPERIENCE DO YOU HAVE IN

THIS FIELD OR FOR HOTEL DUTY
MANAGER POSITION?
Answer tips

 Speak about specifics that relate to the position you are applying for. If you do not have

specific experience, get as close as you can.

If you are being asked this question from your employer then you can explain your
experience. Tell the employer what responsibilities you were performing during your job.
You can tell what programs you developed and what modules you worked on. What were
your achievements regarding different programs.
Answer sample
I have been working with computers since 2001. I also have a degree in network
support/computer repair. I have built my last 3 computers, have work with Dell as an
employee. So I have around 15 years experience working with computers.

WHAT HAVE YOU DONE TO IMPROVE

YOUR KNOWLEDGE FOR HOTEL DUTY
MANAGER POSITION IN THE LAST
YEAR?
Answer tips
Try to include improvement activities that relate to the job. A wide variety of activities can

be mentioned as positive self-improvement. Have some good ones handy to mention.

Employers look for applicants who are goal-oriented. Show a desire for continuous
learning by listing hobbies non-work related. Regardless of what hobbies you choose to
showcase, remember that the goal is to prove self-sufficiency, time management, and
motivation.
Answer samples
Everyone should learn from his mistake. I always try to consult my mistakes with my kith

and kin especially with elderly and experienced person.

I enrolled myself into a course useful for the next version of our current project. I attended
seminars on personal development and managerial skills improvement.

Cleaning Head

1. General background of the candidate

o What is your concept of a clean house?
o What are your hobbies and interests?
o What do you consider to be your greatest strengths?
o What do you consider to be your weaknesses?
o What are your most significant accomplishments?
o Do you have a current position and why do you want to leave?
o What are your expectations for your next position?
o What are your long-range goals?
2. Housekeeping and You
o Why did you choose to become a housekeeper?
o What qualities do you have that make you a good housekeeper?
o What do you enjoy about looking after a home?
o Can you tolerate heights?
o How many years of experience do you have with house cleaning?
o Do you have experience with outdoor cleaning?

Will you wash windows inside and/or out?

Can you and would you be willing to use power washing equipment for
windows, etc.

o Do you believe in the value of using green products?

o Are you knowledgeable about the treatment of different countertops (marble,

granite,
corian)?
o Do you supply your own cleaning materials?

rags

gloves

mops

o Are there particular cleaning products that you feel are superior and/or cost
efficient?
o What do you find the most challenging/interesting part of house cleaning?
o Do you have any pet allergies?
o Are you willing to work in a home with a dog and/or cat?
o Are you willing to work in a home with a smoker?
o Are you willing to work while the owners are home?
o What are your expectations regarding the condition of the house when you arrive?

clutter on the floor

dishes in the sink

o Are you willing to do laundry/ironing?

o Will you clean large appliances inside and out?
3. Talents/Skills of Candidate
o Do you know how to make homemade cleaning products?
o Do you consider yourself a physically strong person able to cope with the
challenges of heavy cleaning?
o Do you keep records of necessary tasks done daily, weekly, and monthly in each
client's house.

o Are you thorough in your cleaning?

move furniture and objects when vacuuming and dusting

dust baseboards

wipe pictures and/or light fixtures

4. Employment Details
o When would you be available to start a new position?
o What salary are you seeking?
o Can you provide two current references with phone numbers?
o How do you feel about a trial period; how long should this be?
o What hours do you expect to work each week or bi-weekly?
o What are your holiday expectations?
o Would you be willing to sign a contract?
5. Concluding Remarks
o What would you like to say about yourself and this position to conclude this
interview?