POLICIES &

PROCEDURES
Page:
Approved:

TUI HOTELS / VP Operations

Subject:

TECHNICAL SERVICES

VOLUME:

02

1 of: 3 Pages

Responsible:

COO/DOO
Copies to:

GM

2 101

Index:
Date:

2000-11-01

Replaces all documents of

previous dates

POLICY:
It is the policy of TUI HOTELS to apply common planning and design principles to the planning
of new hotels and hotel renovations in order to maintain guest quality and comfort and a
marketable image.

PROCEDURE:
This procedure establishes and outlines the handling of design and planning within a technical
services agreement between TUI HOTELS and the respective individual hotel.
TECHNICAL SERVICES
General
Where TUI HOTELS are involved in the development of a new hotel or is involved in the takeover and refurbishment of an existing hotel property, it is TUI HOTELS normal practice to enter
into a technical services agreement. In this way TUI HOTELS technical staff work in conjunction
with the owner's/developer's architects and consultants to guarantee that TUI HOTELS design,
planning and operating standards are met. This, in turn enables TUI HOTELS to optimize a
profitable hotel operation.
Method
To achieve this aim the technical services agreement includes the following:
1.

Space
Study of suitability of site
Evaluation of alternative solutions to architecture
Building Architecture
Systematic and detailed space planning for each area of activity:
i.e. Revenue earning/public areas
All back-of-house services
Administration
External services
Schematic planning and juxtaposition of all areas referred to above.
Relating of spaces to the movement of guests, staff, goods and associated services.

Copyright TUI HOTELS

277182200.doc

POLICIES &
PROCEDURES
Page:
Approved:

TUI HOTELS / VP Operations

Subject:

2.

TECHNICAL SERVICES

VOLUME:

02

2 of: 3 Pages

Responsible:

COO/DOO
Copies to:

GM

2 101

Index:
Date:

2000-11-01

Replaces all documents of

previous dates

Design

Preparation of brief to/for interior designer/architect and graphic designer.

Preparation of detailed schedules for furniture, furnishings and equipment.

Provision of detailed schedules of operating equipment.

Formulating with design team appropriate finishes to all surfaces consistent with good
design
operating procedures and maintenance.

Advising on the use of appropriate materials in all areas.

Detailed layout for food, beverage and conference areas.

3. Technical Planning
The evaluation operational requirements and planning:
Kitchens
Stillrooms
Room services
Preparation Departments
Patisserie / Bakery
Bars and Dispense Bars
Food Counters and Buffets
All forms of storage - refrigerated and non-refrigerated
Laundry and Linen Room
Front Office and Front Office Counters
Office Layout
Car Parks and parking
Leisure activities including swimming pool, Jacuzzi, sauna, solarium, massage.
4.

Communications equipment

Detailed schedules and planning aids for the major communication installations, i.e.:
Telephones
Radio
Television (including in-house film)
Room management systems
Audio-visual equipment
Copyright TUI HOTELS

277182200.doc

POLICIES &
PROCEDURES
Page:
Approved:

TUI HOTELS / VP Operations

Subject:

5.

TECHNICAL SERVICES

VOLUME:

02

3 of: 3 Pages

Responsible:

COO/DOO
Copies to:

GM

2 101

Index:
Date:

2000-11-01

Replaces all documents of

previous dates

Full range of guest and Company accounting systems

Radio links and bleep (With full liaison with the TUI GROUP design team).
Additional Professional Assistance (available where appropriate)
Programming of works
Programming of installations
Consultation in respect of mechanical and electrical services
Energy conservation
Liaison and coordination
Preparation of contracts
Investigation of local authority requirements
Preparation of budgets and control systems
Identification and appointment of specialist consultants
Sketch design and perspectives
Quality control
Periodic site inspection

Copyright TUI HOTELS

277182200.doc