Bhawna Upadhyay

Contact no. 9654735424,8510030767

bhavana.updha@gmail.com

E-mail:

CAREER OBJECTIVE:
To add value by strategically integrating HR processes with core organizational
processes and partnering with executive management to grow the business
through innovative human resource management.
HUMAN RESOURCE EXPERTISE:

Human-Resource Strategy, Objectives, Policies

Employee Benefits
Talent Acquisition and Retention
Compensation & Benefit Plan
Manpower Planning & Budgeting
Employee Engagement & Communication
Reward & Recognition programs
Human Resource Information System

ACCOMPLISHMENTS:

Established a company-wide initiative to launch an online attendance

system which eliminated manual tracking.
Initiated Listening post a platform where employees have a one on
one session with Human Resources Manager.
HR Automation Initiated automation of HR processes covering all the
key areas in a phased manner so as to improve operational efficiencies
and drive business growth
Designed and implemented several Employee Engagement
programs, Motivational activities, HR Buddy, Fun@work initiatives, Family
involved activities etc, facilitating better employee involvement and
commitment, leading to an improvement in the Communication and
Employee Engagement both monthly and annually Employee
Development.
Enhanced the Employee referral contribution from 10% to 25%
Lowered the employee attrition level in the company.
Rich experience of handling recruitment especially in Travel Domain.
Experience of working in team currently handling team of 2 executives
under me

EMPLOYMENT SCAN:

Working with UDAAN INDIA Pvt Ltd as Manager - HR (Generalist)

Jan 2015 onwards

Company Profile: Incorporated in the year 1992, Udaan India Private

Limited is India's leading Visa Facilitation Company headquartered in Delhi
and has branch offices in Gurgaon, Mumbai, Chennai, Bangalore and Kolkata.

Udaan India was conceived with a vision to abridge the complex Travel Visa
Process thereby liberating clients from all the hassles associated with Visa
Processing by endowing simplified Visa Facilitation Services to travelers.
Employee Strength: 1000+, Industry: Tour & Travel, Affiliations: TAAI, TAFI,
IAAI, OTOAI, ETAA, IATO
Job Profile: Handling HR Generalist role with PAN India HR Responsibilities.
Key Deliverables:
Recruitment & Induction:
Manage the overall recruitment
Responsible for handling end to end PAN India recruitments starting from
screening CVs, salary negotiations, closures, follow-ups, reference checks
till final joining.
Collaborate with hiring managers on short-term and long-term hiring
plans, develop and execute on cost effective best practices, processes
Develop and implement recruiting solutions, proactively identify and
facilitate ongoing operational efficiencies
Conducting preliminary interviews with candidates to ascertain their
competencies, skills and aspirations (based on work, position, salary and
relocation etc)
Experience of handling mid level and senior level position and majorly
handling of sales profile.
Continuously focusing on monitoring recruitment cost and working
towards minimizing it.
Conducting / Coordinating Induction program for the new Joinees
Coordinating with S.B.U head and timely closing of job posting as per the
requirement.
Orientation & On Boarding:
Managed on boarding process for all new Joinees.
Conducting / Coordinating Induction program for the new Joinees
Developed processes and communicating all company related policies and
procedures to new joinees.
Introduced the concept of pre-hire orientation to identify the right fits,
initiated pre-employment/post-offer background searches
Ensuring Document Verification, Asset allocation, Query resolution & On
boarding session
Employee Engagement:
Initiated with the concept 'Health Conscious Employee' by organizing
Doctor on Call forum.
Taking initiatives on the celebrations and fun activities.
Initiated with the concept of 'Small Workshops' for employees to enhance
their skills into activities like: 'Email Etiquettes', 'How to Handle a Team'.
Organizing sports, festival functions, various events and other awareness
programs, aimed at enhancing the sense of bonding and oneness amongst
the employees.
Carrying out motivational / engaging communication to the employees via
mails.
Suggesting and implementing creative engagement activities for
employees. Family day out, annual picnics/events get together, monthly
birthday & anniversary celebrations etc.

Facilitating recognition of employees through Reward programmes and

monitoring effectiveness of the nominations received in order to reward
deserving candidates only.
Communication & Interaction with employees through mailers(Thought of
the day, did you know facts, Birthday/Anniversary, Events, etc)

Performance Management:
Defining, reviewing & monitoring Key Result Areas (KRA) of the employee
in co-ordination with the Employee and Department Head.
Conducting Performance Assessment of the employees and thereby
finalization of the incentives / increments for them.
Assisting in driving the Performance planning/Goal Setting process using
the Balanced Scorecard approach, Mid-year and Annual Performance
reviews
Exit Management:
Conduct Exit interview, Issuing Experience letter, Relieving letter,
Following of F&F settlement, payments of the settlement and closing
personal file with the necessary data entering into system.
Doing monthly analysis on the attrition and finding out the reason for
attrition & taking necessary action.
Monthly Exit Review.
HR Operations:
Maintaining Employee record through HRIS
HR Policies Formulation - Employee referral policy, Notice Waiver policy,
Work from home Policy, Long term service policy, etc.
Maintain and update Employee handbook & Annual Holiday Calendar.
Worked with Easy Bill Ltd (A Hero Group Company) as AM HR
(Generalist)
Jan, 2011- Dec 2014
Company Profile: Easy Bill Limited (www.easybillindia.com) is a Hero Group of
Company and is the market leader in the consumer conveniences space. It uses
a cutting edge technology and its unique retail franchisee network to offer
financial services for Bill Payment, Money Transfer, e-governance, Railway / Air
Ticketing, Prepaid Mobile recharges , etc. to its customers. Employee Strength:
1000 plus Model of Business: Franchisee Model

Job Profile: Handled HR Generalist role with PAN India HR Responsibilities.

(60% Recruitment 40% Generalist role)
Key Deliverables:
Recruitment & Induction:
Responsible for handling end to end PAN India recruitments starting from
screening CVs, salary negotiations, closures, follow-ups, reference checks
till final joining.
Conducting preliminary interviews with candidates to ascertain their
competencies, skills and aspirations (based on work, position, salary and
relocation etc)
Experience of handling mid level and senior level position and majorly
handling of sales profile.
Continuously focusing on monitoring recruitment cost and working
towards minimizing it.

Conducting / Coordinating Induction program for the new Joinees

Coordinating with S.B.U head and timely closing of job posting as per the
requirement.
Publishing recruitment metrics dashboard on monthly basis for senior
management review.
Orientation & on Boarding:
Managed on boarding process for all new Joinees.
Developed processes and communicating all company related policies and
procedures to new joinees.
Introduced the concept of pre-hire orientation to identify the right fits,
initiated pre-employment/post-offer background searches
Ensuring Document Verification, Asset allocation, Query resolution & On
boarding session
Employee Engagement:
Carrying out motivational / engaging communication to the employees via
mails.
Suggesting and implementing creative engagement activities for
employees. Family day out, annual picnics/events get together, monthly
birthday & anniversary celebrations etc.
Getting corporate tie-ups like Dr. Lal Path Labs, Ferns & Petals etc. for
employee motivation.
Working closely with Unit HR Head on creating Action Plans to address
issues and raise engagement levels across various employee groups by
preparing presentations for the particular unit.
Administering Employee Engagement survey and then using the outcomes
for making EBL a better place to work for.
Facilitating recognition of employees through Reward programmes and
monitoring effectiveness of the nominations received in order to reward
deserving candidates only.
Performance Management:
Defining, reviewing & monitoring Key Result Areas (KRA) of the employee
in co-ordination with the Employee and Department Head.
Conducting Performance Assessment of the employees and thereby
finalization of the incentives / increments for them.
Assisting in driving the Performance planning/Goal Setting process using
the Balanced Scorecard approach, Mid-year and Annual Performance
reviews
Vendor Management and Statutory Compliances:
Coordinating with the outsourcing vendor for salary processing of off-roll
employees.
Providing data to finance for Payroll processing and incentives of
employees.
Coordinating with the Mediclaim Agency and PF consultant.
HR Operations:
MIS and Reporting to management.
Attendance & Leave Record Management.
Facilitating the separation of the employees - Full & Final settlement etc.
HR Policies Formulation - Employee referral policy, TA/DA Policy, Notice
Waiver policy, Work from home Policy, Long term service policy, Retailer
incentive policy etc.
Maintain and update Employee handbook & Annual Holiday Calendar.

Worked
with
Thomas
Cook
(Apr 10 Dec 10)
Designation: Management Trainee - HR

India

Limited

Company Profile: Thomas Cook India Ltd. Is the largest integrated travel
and travel-related financial services company in India having the largest
network all over the domain
Job Responsibilities:

Prepare job description, then using the effective sourcing techniques to

provide the suitable candidates to the respective department adhering to
the TAT deadlines.
Making use of effective resourcing strategies such as headhunting,
Internet sourcing, job portals, networking, employee referrals and
advertisements to generate database.
Accessing web portals naukri.com, jobsahead.com, timesjobs.com for
posting and sourcing resumes.
Screening the resumes and selecting the right candidates after evaluating
the technical and inter personal skills. Conducting and Co-ordinating HR /
Technical interviews.
Co-coordinating between the Corporate Offices and preparing MIS and
activity reports, handling daily correspondences through mails.
Scheduling up for the interview of the potential candidates according to
job requirement.
Maintaining PRISM software of the company for E-Recruitment purpose.
Conducting training sessions for the new joiners.
Candidate screening with conducting background checks; verification of
references, extensive screening; attribute assessment screening utilizing a
variety of tools including profiles.
Review of workplace, employee and management policies /handbooks,
designing, developing and implementing updated policies/handbooks.

ACADEMIC QUALIFICATION:

YEAR

DEGREE

INSTITUTE

200810

PGDBA/MBA

Fostiima Business
School, New Delhi

2008
2005
2003

B.SC (HONS)

CLASS XII

Womens College

Pondicherry
University
(Dual Degree)
Aligarh Muslim
University

SUBJECTS
Major-H.R
MinorMarketing
Botany

Delhi Public School,

Aligarh

CBSE

PCB

GD Public School

CBSE

Science

CLASS X

OTHER ACHIEVEMENTS:
EDUCATION:

BOARD/UNIV

PERCENTAG
E/CGPA
66%, 8/10

69%
78%
72.2%

Achieved first position among 90 students at the institute level for

Pondicherry University Exam (MBA) in 2009.
Secured 1st rank in school among 60 students in Seventh National Science
Olympiad and awarded with a Medal.
Awarded a Merit Certificate in 2nd year of graduation among 30 students.
Stood First in all semester exams in college and university level in HR
specialization.
Done 2 months summer training in HR from Lilliput India Private Ltd
SOCIAL:

Volunteered for an NGO Can Support Walk for Life in aid of cancer
patients in 2009.

EXTRA CURRICULAR ACTIVITIES AND INTERESTS:

Organized a Fashion show at graduation level

Participated in sports competition in XII standard
Participated in dance competitions at graduation level
Playing badminton
Anchoring
Writing poetry

PERSONAL INFORMATION:
Date of Birth
Language Known

:
:

05/03/1987
English, Hindi, Urdu and Japanese

(Basic)
Computer Knowledge

MS-Office, Advance Excel, SAP-HR

Certification
Language Known

English, Hindi, Urdu and Japanese

(Basic)
Address for Communication:
Delhi

Rz1/12 2 Floor Left Hose Kalkaji New