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BM/OCT 2012/MGT340/370

UNIVERSITI TEKNOLOGI MARA

FINAL EXAMINATION

COURSE

HUMAN RESOURCE MANAGEMENT

COURSE CODE

MGT340/370

EXAMINATION

OCTOBER 2012

TIME

3 HOURS

INSTRUCTIONS TO CANDIDATES
1.

This question paper consists of two (2) parts :

PART A (5 Questions)
PART B (3 Questions)

2.

Answer three (3) questions from PART A and two (2) questions from PART B in the
Answer Booklet. Start each answer on a new page.

3.

Do not bring any material into the examination room unless permission is given by the
invigilator.

4.

Please check to make sure that this examination pack consists of:
i) the Question Paper
ii) an Answer Booklet - provided by the Faculty

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO

This examination paper consists of 5 printed pages
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BM/OCT 2012/MGT340/370

PART A

QUESTION 1
a)

Describe four (4) importance of human resource management to managers.

(8 marks)

b)

Briefly explain two (2) roles of human resource management.

(4 marks)

c)

Explain with diagrams, the human resource functions in small and large businesses.
(8 marks)

QUESTION 2
a)

Define job analysis.

(2 marks)

b)

Explain the differences between job description and job specification.

(8 marks)

c)

Explain four (4) contents of a job description.

(10 marks)

QUESTION 3
a)

Define selection.
(2 marks)

b)

Describe the selection process to ensure that you select the right person for the right
job.
(10 marks)

c)

Briefly explain two (2) reasons why employee selection is important to organization.
(4 marks)

d)

Explain two (2) types of selection test.

(4 marks)

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BM/OCT 2012/MGT340/370

QUESTION 4
a)

Define employee orientation.

(2 marks)

b)

Explain two (2) objectives of employee orientation.

(4 marks)

c)

As a Human Resource Executive, you are given a responsibility to design an

orientation program. Identify four (4) types of information that must be delivered to
your newly hired employees.
(8 marks)

d)

Differentiate between training and development.

(6 marks)

QUESTION 5
a)

Who should do the appraising for people working in the following jobs? Why?
i)
ii)
iii)
iv)

Cashier
Vice President
Lecturer
Account Executive
(8 marks)

b)

Discuss four (4) methods managers use for appraising employees' performance.
(12 marks)

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BM/OCT 2012/MGT340/370

PARTB

QUESTION 1
a)

Define domestic inquiry.

(2 marks)

b)

Explain four (4) types of termination of service.

(10 marks)

c)

Aminah has worked with Syarikat Tijani Sdn. Bhd. for three years as a typist. Due to
the losses made by the company, she was retrenched. Her wages in her last year of
service totalled RM7,200. How much will be her retrenchment benefit?
(8 marks)

QUESTION 2
a)

Define trade union.

(2 marks)

b)

Trade unions perform a number of functions. Discuss three (3) functions of trade
union.
(9 marks)

c)

Write short notes on the following:

i)
ii)
iii)

Trade Union Act 1959

National Union of Employee
Director General of Trade Union
(9 marks)

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BM/OCT 2012/MGT340/370

QUESTION 3
a)

The management of Mybank rejected their employees' demand for a salary revision.
As a result, their employee trade union plans to organize a picket. As the Trade
Union Officer, you are required to hold a briefing session with the picketers
(employees who participate in the picket) about the guidelines for conducting a
peaceful picket as stated in Industrial Relations Act (IRA) 1967. In your speech, you
need to:
i)

briefly explain the purpose of the picket;

(4 marks)

ii)

b)

discuss three (3) guidelines for the picketers to ensure the picketing is carried
out lawfully.
(6 marks)

According to IRA 1967, a trade dispute can be referred to Industrial Court after other
methods of settlement have failed. Explain three (3) functions of the Industrial Court.
(10 marks)

END OF QUESTION PAPER

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