ALISA T.

AMOS

12212 Deerhurst Drive Home 804-399-5429

Midlothian, Virginia 23113 E-mail: a_amos_love@yahoo.com

Dedicated, thorough, and goal-focused with an excellent ability to carry out multiple tasks
requiring integrity and accuracy ▪ Recognized as a detail-oriented professional experienced in
handling confidential information ▪ Self-motivated ▪ Demonstrated strong organizational
abilities ▪ Highly developed oral and technical writing skills ▪ Experience presenting complex
information to individuals and groups. Demonstrated strong research analysis skills ▪ Highly
developed collaborative skills and a strong proponent of interdisciplinary teams ▪ Manifests
excellent professional discretion and good citizenship in order to evaluate and resolve complex
issues with multiple agencies ▪ Demonstrated ability to facilitate and lead groups ▪ Experience
with Quality Assurance ▪ Excellent customer relations skills ▪ Highly developed contract
management skills

Eligible for Military Spouse Preference

CAREER FOCUS

Seeking a challengingly progressive position

EDUCATION

2009 Master of Science Public Administration

Central Michigan University
Mount Pleasant, Michigan
2007 Bachelor of Science Business Administration
Averett University
Danville, Virginia

PROFESSIONAL EXPERIENCE

Department of Medical Assistance Services

Richmond, Virginia
OFFICE SERVICES SUPERVISOR
2006- Present
Supervises, trains, and evaluates performance of subordinate personnel; fosters relations in an
effort to increase productivity by improving operational performance and creativity. Collects and
monitors daily production reports for consolidation and consultation to management. Monitors
and track incoming and outgoing correspondence for Medicaid recipients and providers; to
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include data base management and updates to improve accurateness of customer information.
Revise staff job descriptions in coordination with the Human Resources Department.

• Generates cost savings reports, which includes recommendations towards streamlining

operational responsibilities in an effort to reduce costs associated with day to day
operations.
• Develop and present detailed project work plans for assigned area of responsibility to
assist the operations department with improving work flows.
• Performed contract monitoring for a multi-million dollar mass-mailing contract, in which
helped the program operations division save cost and complete mass mailing requests
more efficiently.

SENIOR FISCAL TECHNICIAN

2003– 2006
Ensured state and local hospitals were in compliance with payment policies. Researched issues in
response to inquiries, preparing oral and written responses on covered services, eligibility, claim
adjudication, billing formats, with an emphasis on providing hospitals with sensible up-to-date
agency payment policies. Independently investigated problems, gathered data, and provided
resolutions to provider’s inquiries regarding the enrollment process, thus improving provider
relations. Reconciled insurance’s claim forms, increasing productivity and the accuracy of claims
processed. Reconciled account payables and receivables, including disbursements of Medicaid
checks to providers timely and accurately. Supervised, trained, and evaluated subordinate
personnel. Operated statistical reporting software applications to access provider accounts for
online banking and automated spreadsheets; performed functions that required extensive use of
word processing, debt administration, and accounting tasks.

• Performed complex governmental fund accounting work, prepared periodic and end of
fiscal year’s accounting statements and comprehensive annual financial reports.
• Created and designed a Microsoft Office Access database for financial auditing data,
which facilitated the agency to organize, report, and retain audit findings, increasing the
ability to report audit results and present data at senior level management meetings.

ADMINISTRATIVE ASSISTANT
2001 - 2003
Prepared purchase requisitions, updated and maintained regulations and policies, enabling the
agency to maintain up-to-date current and historical records of purchases and procedures.
Drafted proposals, correspondence, memos, and program status reports; created weekly
analytical reports for submission to the Secretary Office of Health and Human Resources as
required on behalf of the agency. Additionally, reviewed and edited documents prepared by staff
to ensure correctness and intent were met throughout the writing process. Organized and
scheduled meetings, distributed correspondence to all parties involved, generated minutes upon
adjournment and managed record keeping of all information from meetings and/or the director.
Organized and proofread all the materials received and typed into computer.
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• Organized administrative documentation for the division, developed procedures for

expediting work flow, which improved turnaround timeframes and reduced
administrative tasks associated with several administrative tasks.
• Collected, assembled, and analyzed data between divisions and agencies to ensure
established deadlines were met. Prepared statistical analysis via tables, charts, graphics,
and spreadsheets for division’s director, which assisted in the expediting of
administrative tasks.
• Provided oversight of division projects, particularly those involving General Assembly
mandates, helping the agency meet deadlines assigned to these initiatives.

Virginia Credit Union Service Center

Midlothian, Virginia
MEMBER SERVICE REPRESENTATIVE
2001-2002
Posted activity to members accounts such as deposits, withdrawals, and transfers, by providing
quality customer service and accuracy. Reconciled accounts totals, and daily petty-cash drawer,
ensuring all daily transactions balanced-out. Filmed, and encoded checks according to credit
union policy and procedures.

Private Medical and Dental Experience

Midlothian, Petersburg & Richmond, Virginia
SUPERVISOR/SURGICAL ASSISTANT, DENTAL ASSISTANT
1988-2001
Supervised surgical assistants to ensure policies and procedures were being followed. Assisted
doctors in oral and cosmetic surgeries performed on children and adults. Analyzed X-rays and
models to assist surgical staff with administrative tasks; sterilized instruments according to
establish procedures; ordered surgical supplies, maintaining adequate volumes of inventory.
Responded to patient inquiries; monitored verification process for claims payments by health
plans, improving customer service and increasing revenues. Managed health care contracts and
maintained patient history records, allowing forecast of future revenues; improving record
keeping policies and procedures. Assisted head dentist with dental procedures on adults and
children.

MEDICAL ASSISTANT, PHLEBOTOMY & PHARMACY TECHNICIAN

Delivered medications to the nurses station, which ensured nurses would be able to treat patients
in a timely manner. Obtained and processed lab specimens, blood cultures, and bilirubin, which
assisted the Medical Center with collecting test results to diagnose patients. Assisted with the
development of emergency room procedures; improving the operational efficiency of the
department by assigning appropriate staff. Maintained all large office equipment and the day to
day office supplies ordered; helped to reduce overall cost to operate the administrative staff.

Best Western Hotel

Petersburg, VA
NIGHT AUDITOR / DESK CLERK
1990 - 1991
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Provided customer service and processed financial transactions. Balanced and ran nightly and
monthly sales reports. Scheduled and confirmed reservations, seminars, banquets and special
events.
Workmen Circle Nursing Home
Bronx, New York
ASSISTANT INVENTORY ANALYST
1987 - 1988
Purchased contract and non-contract goods requiring price negotiation. Analyzed inventory
movement to determine when to reorder goods Prepared and issued solicitations with appropriate
clauses and awarded purchase orders and contracts to offerors/bidders that were determined as
the responsible offeror/bidder while utilizing effective business principles and practices. Create
supporting documentation (such as purchase orders, delivery orders, and contracts.

Caldor’s
Pelham Manor, New York
OFFICE SERVICES ASSISTANT
1986 - 1989
Supervised customer service representatives and cashiers. Managed cashiers’ tills and ensured
each till balanced-out. Maintained personnel records on each employee. On an as needed basis,
operated store switchboard.

CERTIFICATIONS and HONORS

Principles of Self Management, Customer Service Professional Skills Training, Health Insurance
Portability and Accountability Act Training Course, Heat System, Commonwealth Accounting
and Reporting System (CARS), Microsoft Office Suite, and Averett University President’s List.

CAREER ACCOMPLISHMENTS

• Cut costs and processing time associated with return mail projects, while improving the
productivity of subordinate staff.
• Improved the Agency’s ability to collect and retain audit findings, report audit results, and
present final results for auditing projects.
• Improved the Agency’s ability to track the legislative bills that would impact the agency and
the dates assigned for implementation, which assisted management with project planning.

REFERENCES UPON REQUEST